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The Home Depot Appoints New CIO, Creates Customer Experience Role

Retail TouchPoints

The Home Depot has tapped two technology veterans for high-level positions, naming of Matt Carey as EVP of Customer Experience, a newly created role, and Fahim Siddiqui as EVP and CIO.

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Afends opens two stores in Sydney, including CBD flagship

Inside Retail

. “Afends has a big customer base from Sydney especially in the city, we wanted to give our consumers creative cool stores that they can visit and experience the brand and see it in action,” said founders Jonathan Salfield and Declan Wise. Afends at The Galleries. Afends at The Galleries.

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Redbubble reports net loss, as sales slump

Inside Retail

Founded in Melbourne in 2006, Redbubble creates print-on-demand products featuring artwork submitted by users. “The group has invested substantially in both the artist and customer experiences to improve loyalty and retention and to ensure long-term growth.”. million in its latest results. million, or by $70.7

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Bang & Olufsen re-opens Ealing showroom following refurbishment

Retail Focus

Having closed its doors in late March to undergo a comprehensive refurbishment, Bang & Olufsen is delighted to announce that the store is now ready to re-open to welcome new and loyal customers alike. The aesthetic of the store embodies Bang & Olufsen’s Danish design philosophy – a minimalist sanctuary for any shopper.

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How the Y2K Revival is Expanding True Religion’s Shopper Community

Retail TouchPoints

Starting as a Senior Designer in 2006, he worked his way up to VP of Innovation before he left the company in 2017. When I first started at the company [in 2006], I asked [founder Jeffrey Lubell] why the brand was called True Religion.

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Sensory Enabling Technologies are Radically Reshaping the Future of Digital Retail

Retail TouchPoints

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

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Macy’s vs. HBC: Two Different Takes on the Ecommerce Spinoff

Retail TouchPoints

There are multiple investment areas — customer experience, customer data, fulfillment spend — that tend to get prioritized more highly in digital-only businesses,” said Hilding Anderson, Head of Strategy for Retail, North America at Publicis Sapient in an interview with Retail TouchPoints at the time of the Saks deal.