Retail TouchPoints

NOVEMBER 10, 2020

Using a customer experience automation solution to collect and analyze customer data as a way to predict likely returns based on the order’s characteristics (multiple sizes of the same black dress, for example) can also help you to plan and predict return volume. This drives nuanced changes in communication.

Shipping 283

Shipping Fulfillment Returns Sporting Goods 283

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Customer Experience 264

Customer Experience Consumer Marketing Fulfillment 264

Retail TouchPoints

JUNE 23, 2022

There are multiple investment areas — customer experience, customer data, fulfillment spend — that tend to get prioritized more highly in digital-only businesses,” said Hilding Anderson, Head of Strategy for Retail, North America at Publicis Sapient in an interview with Retail TouchPoints at the time of the Saks deal.

Fulfillment 262

Fulfillment Customer Experience Department Stores Marketing 262

Retail Bound

APRIL 11, 2024

Nintendo Wii In 2006, Nintendo launched the Wii, a revolutionary gaming console that changed the way people interacted with video games. By fulfilling these needs in one product, the iPhone became a must-have device for many consumers.

Fulfillment 52

Fulfillment Advertising Marketing Consumer 52