article thumbnail

The Home Depot Appoints New CIO, Creates Customer Experience Role

Retail TouchPoints

The Home Depot has tapped two technology veterans for high-level positions, naming of Matt Carey as EVP of Customer Experience, a newly created role, and Fahim Siddiqui as EVP and CIO. Before that Carey worked for 20 years at Walmart with roles including SVP and CTO. “In

article thumbnail

Driving the Food Retail Customer Experience with IoT Sensing-as-a-Service 

Retail TouchPoints

Integrating the IoT Sensing-as-a-Service framework also enables food retailers to leverage enhanced operational efficiency for a better consumer experience. The digital workflow and task management also removes the need to rely on human brainpower alone for maintaining compliance protocols. Putting IoT Sensing-as-a-Service Into Action.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Acoustic Solutions Can Enhance In-Person Shopping Experiences

Retail TouchPoints

While there are ways to master the balance of ambience and audibility, contemporary acoustic lighting fixtures efficiently blend form and function into stylish lighting fixtures that double as sound management tools. Jason Bird is Founder and Managing/Creative Director of Luxxbox. and designing for several major U.S. manufacturers.

Shopping 260
article thumbnail

Macy’s vs. HBC: Two Different Takes on the Ecommerce Spinoff

Retail TouchPoints

Murali Gokki, a Managing Director in the retail practice at AlixPartners — the consulting firm that has become retailers’ go-to as they consider ecommerce spinoffs — has a more nuanced take: “The broader pressure is about transforming [these businesses] to a digital-first mindset,” he said in an interview with Retail TouchPoints.

article thumbnail

3 Post-COVID Benefits of Contactless Payments for Retailers (and 3 for Customers)

Retail TouchPoints

Whether a store is busy or associates want to bring the transaction to wherever the customer is, contactless technologies speed up the payment process, improving the customer experience. Retailer bonus: A fast transaction doesn’t only benefit the customer but the retailer as well.

article thumbnail

As-a-service may be more than you think

Cisco Retail

It was 11 years after the Webex SaaS model to AWS launching its first-generation IaaS (infrastructure-as-a-service), EC2 in 2006, with Google Cloud and Azure following closely in 2008 and 2010. The difference between Network as a Service (NaaS) and a managed service. Cisco jumped all in on SaaS ourselves, acquiring WebEx back in 2007.

article thumbnail

YOOX expands online marketplace with the launch of new Home Decor + Art category

365 Retail

Initially launched in 2006, the category offers a meticulous curation of art and design products from globally and locally renowned home and design retailers, including MOHD and DESIGN REPUBLIC. As part of the launch and for the first time, furniture will be available to purchase, unlocking a more complete lifestyle offering for customers.