2004 Customer Experience Marketing 
Retail TouchPoints
MAY 12, 2023
Instant access to highly-skilled personnel with niche experience. Flexibility in your company’s response to market trends and customer demands. This strategy also can increase efficiency and service flexibility and drive a faster time to market. A chance to gain an “outsider’s” fresh, unique perspective.
Inside Retail
NOVEMBER 11, 2024
With a strong resurgence in bricks-and-mortar retail after the global pandemic, Inside Retail decided to compile a list of the malls, high streets and neighborhoods going above and beyond to optimise the customer experience (CX) with innovative features and services. The rest is all about entertainment.
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Inside Retail
APRIL 13, 2025
In a discussion with BeautyMatter editor Carla Seipp, the brand leaders explained that while e-commerce continues to remain an integral part of retail, nothing will quite replace the customer experience of shopping in a bricks-and-mortar store.
Retail TouchPoints
SEPTEMBER 30, 2024
Between 2004 and 2008, the number of new products labeled with terms like “sustainable,” “sustainability,” “environmentally friendly,” or “eco-friendly” registered with the U.S. This, in turn, fuels market demand for sustainable alternatives. Patent and Trademark Office surged from 100 to 526.
Retail TouchPoints
SEPTEMBER 20, 2021
How can retailers distill that information and pivot their strategies in the months ahead to ensure that they’re no longer just keeping up with consumers, but anticipating and building the shopping experience they crave? First, let’s take a look at what we’ve done in the market thus far. Nordstrom, for instance, is a prime example.
Retail Gazette
APRIL 1, 2025
The name has already sparked confusion among shoppers , with many wondering if the new brand is a tribute to Thomas George TG Jones, who played for Everton and Wales in the 1930s and 1940s but passed away in 2004. TGJones could also build on WHSmith’s book offer to capitalise on the growth in the market driven by social media trends.
Retail TouchPoints
JANUARY 28, 2021
The consumer buying behaviors retail marketers all once knew to be true experienced a seismic shift. The question now is: what do these new “pandemic personas” look like, and how can retail marketers cater to their new needs to set benchmarks for a successful 2021? Frugal Freddie is hyper-focused on value. Socially-Conscious Sally.
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