Inside Retail
JUNE 24, 2025
Over 500,000 Australians face daily barriers in accessing everyday products. From identifying a shampoo bottle to using sunscreen, much of the beauty industry still caters to a narrow definition of the consumer: sighted, able-bodied and unreflective of diverse lived experiences. A new movement led by Guide Dogs NSW/ACT is calling time on this systemic exclusion.
Retail TouchPoints
JUNE 23, 2025
This article first appeared in our sister publication Shop Eat Surf Outdoor (SESO). Journeys , one of the largest footwear retailers in the country with over 1,000 stores in North America, has been one of the most important large wholesale accounts for footwear brands for decade. However, leaders of several large industry footwear brands have expressed frustrations with the retailer over the years because they believed Journeys wasn’t evolving, even though good people and good merchants worke
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Inside Retail
JUNE 22, 2025
The Good Guys, a subsidiary of JB Hi-Fi, has paid a $13.5 million fine for misleading advertising and store credit promotions. Joint submissions from the ACCC and the appliance company have been filed with the Federal Court for approval of an agreement settlement between the two parties, which includes the penalty and $200,000 in costs towards the ACCC’s legal proceedings.
Retail TouchPoints
JUNE 20, 2025
In the ultra-competitive market for consumer packaged goods (CPG), brand loyalty programs play a crucial role in differentiating your brand from the rest. With countless product options and the rising popularity of private-label brands, building long-lasting relationships with customers is necessary. One of the most effective tools for fostering these relationships is a well-built CPG loyalty program.
Speaker: Steve Worthy, MBA
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Retail Focus
JUNE 24, 2025
Visual merchandising is an essential tool for retailers aiming to boost sales and improve customer experience. It involves strategically presenting products in a physical space to engage customers and encourage purchases. This blog post will explore how effective visual merchandising can positively impact sales and offer practical tips retailers can implement to enhance their display tactics.
Retail Gazette
JUNE 24, 2025
Grocery inflation hit 4.7% in June — the highest level since March 2024 — as UK shoppers made 490 million trips to supermarkets in the four weeks to 15 June, according to the latest data from Kantar. Despite rising prices consumers shopped more frequently, averaging almost 17 grocery trips per household and marking the highest footfall since March 2020.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Inside Retail
JUNE 22, 2025
A confluence of economic, geopolitical and cultural headwinds is prompting luxury consumers to reassess not only how much they spend but why they spend at all. The latest Saks Global Luxury Pulse survey found that optimism among wealthy shoppers is sharply declining, with confidence in the economy, personal finances, and the market’s future all hitting new lows.
Retail Focus
JUNE 26, 2025
Supermarket shelves look calm, yet the prices behind every carton of milk or bag of rice can shift overnight. Weather, geopolitics, energy costs, even a ship stuck in a canal can nudge a commodity upward and squeeze retail margins. If the past few years have taught purchasing teams anything, it is this: price risk is no longer a distant finance issue.
The Retail Doctor
JUNE 24, 2025
While attending Momentum 2025 by Manhattan Associates last week in Las Vegas, I had the opportunity to moderate a panel conversation that hit home for every retailer in the room.
Small Biz Trends
JUNE 19, 2025
Key Takeaways Thorough Market Research: Conducting in-depth market research helps identify industry trends, competitor strategies, and customer preferences, providing a competitive advantage. Define Your Target Audience: Knowing your target demographic and their shopping behaviors allows for tailored product offerings and effective marketing strategies.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail TouchPoints
JUNE 25, 2025
In today’s fast-paced world, retailers are generating more data than ever before. From customer transactions to inventory management, retailers need to be able to manage, integrate and govern their data to make informed decisions that drive growth and profitability. Many vendors are now launching retail-specific data management solutions in response to this demand.
Retail Focus
JUNE 25, 2025
Far too many brands are still failing to implement a personalised loyalty program when it comes to promotions and loyalty – stuck in a vicious circle of blanket discounting, poor data, and squeezed margins, at a time when profitability is under scrutiny. That’s according to new research carried out by Harvard Business Review and sponsored by Talon.One , the leading incentives platform.
Retail Gazette
JUNE 19, 2025
Tesco has begun introducing solar-powered refrigeration units to its delivery fleet as part of its efforts to cut carbon emissions across its operations. The UK’s largest grocer is incorporating five battery- and solar-powered endurance units from British engineering firm Sunswap to its Peterborough depot fleet. The new units replace traditional diesel-powered refrigeration systems, allowing the retailer to reduce emissions generated during food deliveries and even when the vehicles are station
Small Biz Trends
JUNE 20, 2025
Key Takeaways Local Marketing is Essential: Connecting with your local community enhances visibility, customer engagement, and brand loyalty, making it crucial for small businesses. Target Audience Understanding: Knowing the demographics and psychographics of your audience allows for tailored marketing strategies that resonate with local customers. Effective Strategies: Utilize strategies like optimizing for local SEO, engaging through social media, and hosting community events to foster relatio
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Inside Retail
JUNE 19, 2025
Retail’s emphasis on rapid expansion is yielding to a more considered and deliberate approach. Across Australian brands, a new narrative is emerging that is defined less by aggressive growth and more by thoughtful, strategic pacing. The recent decision by direct-to-consumer furniture darling, Koala , to pause its $100 million IPO is emblematic of a broader recalibration taking place across the sector.
Retail TouchPoints
JUNE 23, 2025
Kroger will close approximately 60 stores in the next 18 months and already has taken a $100 million impairment charge related to the closings in its fiscal Q1, which ended May 24, 2025. The supermarket giant reported $45.1 billion in Q1 sales, down slightly from the $45.3 billion generated during the same period last year. Interim CEO Ronald Sargent downplayed the closings’ impact: “There’s really minimal financial impact on company results as a result of the store closures,” he said on a call
Retail Focus
JUNE 23, 2025
Ghalia Boustani- Ephemeral Retailing Specialist | Published Author | Podcast Host In the ever-evolving lexicon of retail and brand culture, LUXENTAINMENT emerges as a telling synthesis—a fusion of luxury and entertainment. It’s more than a clever portmanteau; it is a cultural signal, capturing a pivotal transformation in how luxury is imagined, staged, and consumed today.
Retail Gazette
JUNE 19, 2025
Co-op has secured a new £350m lending agreement with six major banks, in what it said reflects “strong market confidence” in the retailer. The co-operative has agreed a five-year deal with HSBC, Barclays, ING, Lloyds, NatWest and Rabobank linked to its sustainability and social impact targets. It said the deal is “a key step on Co-op’s journey to sustainable, profitable growth” and reflects “strong market confidence in the group’s continued resilience and performanc
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Small Biz Trends
JUNE 21, 2025
Key Takeaways Understanding Consignment: Consignment is a selling method where sellers retain ownership of items until they are sold in a retail store, reducing upfront costs and risks. Key Players: The consignment process involves three main participants – sellers, retailers, and customers – each playing a crucial role in the ecosystem. Consignment Process: Sellers select items based on quality and demand, retailers showcase these items, and payment is made to sellers after a sale, typically at
Inside Retail
JUNE 24, 2025
Banks, retailers and other industry participants have been granted conditional authorisation by the Australian Competition and Consumer Commission to collaborate on the continuity of cash-in-transit services in the country. The authorisation allows the Australian Banking Association (ABA), major banks, major retailers and supermarkets, and Australia Post to provide financial support to Armaguard.
Retail TouchPoints
JUNE 23, 2025
For years, ecommerce has been stuck in a transactional rut. Shoppers type in a keyword, scroll through product grids, maybe filter a few options, and if the stars align — convert. It’s a model built to manage massive product catalogs efficiently — and for a long time, that was enough. Or perhaps simply the most a shopper could hope for. But today’s shoppers expect more than efficiency; they want experiences that understand their context, preferences and intent in the moment.
Retail Focus
JUNE 19, 2025
In the ever-evolving world of retail, adaptability, aesthetics, and cost-efficiency are crucial to staying ahead of the competition. Retailers must constantly update their in-store displays, promotional setups, and product showcases to capture customer interest and reflect current trends. One solution that perfectly addresses these needs is the modular exhibition system.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Retail Gazette
JUNE 20, 2025
Tata Consultancy Services (TCS), the tech firm at the centre of speculation around the M&S cyber attack, has claimed that none of its systems or users were compromised in the incident. The statement, delivered at the company’s annual shareholder meeting, is the first public comment from the group since M&S was hit by a major cyber attack over the Easter bank holiday weekend.
Small Biz Trends
JUNE 19, 2025
Key Takeaways Market Understanding is Essential: Knowing your market is crucial for connecting with your audience and tailoring strategies that resonate with them. Informed Decision-Making: Market knowledge supports better decision-making, helping businesses adapt to customer needs and seize opportunities. Variety of Market Types: Different markets (local, online, niche, B2B) require tailored strategies for effective engagement and outreach.
Inside Retail
JUNE 19, 2025
The global fashion industry has taken centre stage in the push to decarbonise as climate concerns intensify. But despite bold net-zero targets, a new report from the Business & Human Rights Resource Centre reveals a stark omission in fashion’s climate commitments when it comes to the workers who make the clothes. According to the report, “The Missing Thread”, more than half of 65 major fashion brands, including Hermes, Nike and Lululemon, have set emission reduction goals for 2030.
Retail TouchPoints
JUNE 24, 2025
Every year, failed payments cost merchants an estimated $118.5 billion globally. That’s not just a number – it’s abandoned shopping carts and frustrated customers who may never return. In some sectors, the damage is even worse. Ecommerce businesses, for example, experience false decline rates as high as 10%, meaning that legitimate transactions are mistakenly rejected, costing merchants $443 billion annually in lost sales.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Retail Focus
JUNE 19, 2025
In today’s fast-paced retail environments, customer safety and asset protection are top priorities. As vehicles and foot traffic converge in shared spaces such as car parks, loading bays, and storefronts, the need for effective safety solutions becomes ever more apparent. One of the most effective measures for managing these risks is the use of Armco barriers —a robust and reliable safety solution designed to absorb and deflect impact.
Retail Gazette
JUNE 22, 2025
Mulberry is in discussions to raise over £20m in new funding as the luxury brand faces widening losses and a tough trading environment. The retailer expects an underlying pre-tax loss of around £23m for the year ending March 29, up from a £22.6m loss the previous year. Revenues are forecast to fall 21% to approximately £120m. The fundraising talks involve majority shareholder Challice, controlled by Singaporean entrepreneur Christina Ong and husband Ong Beng Seng, alongside major investor Mike A
Small Biz Trends
JUNE 22, 2025
Key Takeaways Nostalgic Charm: Vintage retail stores offer a unique and inviting atmosphere that captivates shoppers with their curated collections and storytelling capabilities. Impact of Photography: Quality photographs play a crucial role in showcasing the essence of vintage stores, attracting customers by highlighting vibrant colors and inviting storefronts.
Inside Retail
JUNE 22, 2025
Metcash’s group revenue for this financial year was up from $15.9 billion to $17.3 billion, an 8.9 per cent increase from the previous year. Its group EBITDA increased 6.6 per cent from $688.3 million to $747.8 million year-on-year, reflecting the impact of acquiring Superior Food into Metcash’s food portfolio. Leading the growth was the food and grocery business, where sales increased 20.8 per cent to $8.8 billion, with its food EBITDA increasing by 24.5 per cent.
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When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
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