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In August 2024 , CVS Health identified a multi-year opportunity to deliver $2 billion in savings via a variety of methods, and one of those methods will be closing a total of 271 physical stores in 2025, according to the pharmacy retailers 2024 Annual Report. These closures are in addition to the 900 stores CVS shuttered between November 2021 and December 2024; the retailer still operates more than 9,000 locations.
If there were a buzzword to capture the last twelve months in the retail industry, it would be customer experience (CX). The term neatly summarises a customers impression of a brand based on their interactions with a brand from first contact to post-purchase follow-up. A retailer’s CX maturity the ability to consistently deliver a high-quality, engaging and personalised experience across all touchpoints is made more complicated by the rising demand for a unified shopping experience that
Target continues to eliminate its diversity, equity, and inclusion (DEI) practices despite ongoing customer pushback. Bloomberg Law is reporting that after joining Target last summer to succeed retiring legal and compliance director Don Liu, who spent nearly nine years there trying to reduce the company’s outside counsel panel using DEI and other criteria, including efficiency and risk tolerance, Amy Tu is departing Target.
Data from the Australian Bureau of Statistics (ABS) has found a 3.8 per cent lift in retail spending in April year on year. Cosmetics, sports and household goods saw the highest increase at 5.3 per cent, with a 4.2 per cent rise in spending on food, and 3.9 per cent at on cafes, restaurants and on takeaways. Cost-of-living pressures and economic uncertainty continued to impact consumer behaviour in April, despite spending being above last year’s levels, said Chris Rodwell, CEO of the Austr
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Kuwait welcomed the worlds finest toy store as Hamleys launched a spectacular 1170 square meter store at The Avenues mall. Opening on May 31 st , 2025 , this landmark destination brings Hamleys signature magic to life. Located in Kuwaits largest and most prestigious lifestyle destination, The Avenues spans over 1.3 million square meters and features more than 1,000 stores across 12 themed districts, making it the perfect stage for Hamleys to enchant a brand-new audience.
If you have felt like the pace of change in retail is accelerating, you are right. The Unified Commerce Benchmark (UCB) 2025 report by Manhattan Associates, now covering 250 specialty retailers, paints a clear picture. Unified commerce means integrating all retail systems so the customer journey, whether in-store, mobile, or online, is seamless and consistent.
In-N-Out Burger continues its Las Vegas takeover with a confirmation that it will be opening the second-largest location in history in 2026. SF Gate has confirmed what has long been speculated: the popular burger chain has begun construction on an 8,000-square-foot indoor location with 2,500 square feet of an outdoor seating area within the massive 400,000-square-foot mixed-use complex called BLVD, which will also have stores like H&M and Puma.
In-N-Out Burger continues its Las Vegas takeover with a confirmation that it will be opening the second-largest location in history in 2026. SF Gate has confirmed what has long been speculated: the popular burger chain has begun construction on an 8,000-square-foot indoor location with 2,500 square feet of an outdoor seating area within the massive 400,000-square-foot mixed-use complex called BLVD, which will also have stores like H&M and Puma.
Over the next few weeks, PayPal will roll out physical payment cards to eligible U.S. PayPal Credit customers, adding a tangible way for consumers to pay for in-store purchases. The cards, issued by Synchrony , expand on PayPal Credits digital offering and will be usable everywhere that Mastercard is accepted. Eligible existing PayPal Credit customers will be notified about their card upgrade during the coming weeks.
Japanese fashion brand Uniqlo is set to transform its flagship store with a major renovation aimed at delivering a bigger and better shopping experience. The store, located in Emporium Melbourne at 287 Lonsdale Street, will temporarily close from July 6 and is scheduled to reopen late this year. Originally launched in 2014 as Uniqlos first Australian store, the Emporium location has been central to the brands growth in the country.
As retailers nationwide grapple with changing consumer behaviours and the evolving role of brick-and-mortar, Tommy Bahama is charting a new course that blends hospitality, lifestyle, and experiential retail in an inviting way. The Tommy Bahama Marlin Bar redefines the retail and dining experience, combining a relaxed, island-inspired atmosphere with a fusion of shopping and hospitality.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Sephora has teamed up with Lady Gaga’s Haus Labs beauty line for an empowering ad campaign to celebrate Pride Month throughout June. Sephora is celebrating Pride Month by launching its signature “We Belong to Something Beautiful” campaign, in collaboration with Haus Labs by Lady Gaga and the Born This Way Foundation. A press release reveals that from June 1 through June 30, $1 from every Haus Labs product purchased at Sephora will be donated to the Born This Way Foundation.
Just six months ago, the idea of a business seriously incorporating Agentic AI into its operations would likely have been dismissed as premature. While generative tools, predictive analytics and conversational AI have all advanced rapidly, the notion of software agents autonomously breaking down and executing human workflows remained largely theoretical.
Adaptability has long been the cornerstone of a successful UK business. Even the longest-standing retail brands that are known for a very specific corner of the market have innovated in different ways over the years. In the last 20 years, several new paths to innovation and adaptability have emerged, and uniquely, businesses can cost-effectively tap into almost all of them.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retailers are reportedly losing billions as shoppers increasingly abuse product return policies. In 2023, shoppers returned $743 billion of merchandise, per the National Retail Federation. Of the total, $101 billion was fraudulent. The exploitation of return policies is seemingly getting worse. Unscrupulous consumers continue to devise more cunning methods to defraud retailers.
Retail is evolving rapidly, and the integration of digital signage with the Internet of Things (IoT) is opening up new opportunities for engaging customers and optimizing store operations. By embedding digital signage within the IoT ecosystem, retailers can create dynamic, data-driven experiences that respond in real time to customer behavior, environmental factors and inventory levels.
Wesfarmers has named John Gualtieri as the new MD of Officeworks, succeeding Sarah Hunter. Gualtieri is currently CEO of Kmart and Target. He was previously CEO of Kmart and later assumed the role following the simplification of the operating models for both brands. Last year, Kmart posted a sales growth of 4.4 per cent to $11 billion and a rise in earnings of 24.6 per cent to $958 million.
St James Quarter has announced that three market-leading F&B brands have invested in the prime destination. itsu, the popular healthy fast-food restaurant, has re-opened at the destination, and will be joined by Black Sheep Coffee and Pret A Manger. itsu has relaunched as a company-run restaurant, the site having previously been a franchisee. Trading from 2,000 sq ft, itsu will offer its signature sushi, rice and noodle bowls, and range of Asian salads and snacks from its location on Regist
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Nearly half (46 percent) of shoppers get more of a mood boost from the experience itself rather than the items they buy, according to research by PPL PRS Just one percent of Brits purchase purely online in good news for the retail sector, with two-thirds (64 percent) making the trip to the stores regularly Being able to try before they buy is the main driver (59 percent) but for two-fifths (39 percent), its just a good excuse to get out of the house The music playing is key to customer experien
7-Eleven is offering an extra sweet deal to celebrate National Donut Day: 50-cent glazed donuts. For one day only,7Rewards andSpeedy Rewardsmembers can grab a classic glazed donut for just50 centsat participating7-Eleven,Speedway,andStripeslocations.National Donut Day is celebrated on June 6, 2025. “At 7-Eleven, bakery is all about delivering a delicious, fresh experience that fits seamlessly into our customers’ busy lives,” Brandon Brown, senior vice president of Fresh Foods a
Despite shaky economic conditions that have caused a void in other real estate sectors, retail remains strong, with a historically low vacancy rate of 4.1%. Within that crunch for space, grocery brands, such as Aldi which plans to open 800 new stores by 2028 stand out from the pack with their high growth trajectory and low closure rate. However, they need somewhere to go within a retail landscape that is short on new investments and development.
On International Biodiversity Day, the Australian and New Zealand arm of Kelloggs shifted attention from cereal boxes to soil beds, launching an awareness campaign designed to address a growing gap in public understanding around soil health and its direct connection to food security and supply chain resilience. For FMCG retailers and suppliers, the initiative marks a compelling case for deeper investment in sustainable sourcing and consumer education.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Victorinox, the masters of the original Swiss Army Knife, has relaunched two of its stores in Japan – one in the iconic Ginza shopping district and one in Fukuoka which opened recently – in a rollout of the retail experience design concept crafted by global strategy and design studio Dalziel & Pow. D&P redesigned the Victorinox Ginza storefront corner to be a prominent destination in the Ginza cultural hub, a beacon in the iconic luxury shopping area, with the exterior of the
Sainsburys chief executive Simon Roberts took home over 5m in pay last year as the supermarket chains underlying retail profits swelled to 1bn. Roberts was paid 5.18m for the year to March 1, up from his 4.81m pay packet the year before, the retailers annual report shows. The chief executive took home an annual salary of 1.06m and 4.12m in bonus payments, including an annual bonus of 1.94m.
About 145 Monro Muffler stores are closing. After a recent period of declining sales, the automotive service company decided it would be best to shutter its underperforming stores. It has not yet been announced which stores are on the closing list. Across 32 states, there are currently 1,260 locations owned by the company and 48 franchised stores. Monro recently conducted a comprehensive review of its store portfolio, the company stated in a press release obtained by WBNG 12 News.
Victorias Secret is the latest retailer to be hit by a cyber attack following similar incidents at Marks & Spencer , Dior , Harrods and Adidas , all this month. On Thursday the Victorias Secret website featured a message that the site had been shut down due to a security incident, however, consumer commentary online indicates that website outages may have started much earlier in the week.
When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
Gap Incs 2025 first quarter fiscal report revealed that the corporation experienced a net sales increase of two per cent in the first quarter of fiscal 2025 , reaching US$3.46 billion. The apparel retailers operating income increased 26.8 per cent to US$260 million, with net income soaring 22 per cent to US$193 million. The profitability was attributed to the performance of Gap Incs strongest two brands, Gap and Old Navy, which enjoyed a 5 per cent and 3 per cent sales growth, respectively, over
Managing a team can become complicated when juggling numerous tasks, deadlines, and individual responsibilities. Without a clear system in place, communication gaps and misplaced priorities tend to slow down progress. As teams grow, the need for an efficient way to organize work and keep everyone aligned becomes critical. Task allocation and team coordination are the backbone of smooth operations, and management software offers practical solutions that streamline these processes.
Ciscos new unified registration platform revolutionizes the learning experience with streamlined access, personalized invites, and global scalabilityempowering learners to connect with the right training at the right time.
Several hundred Disney employees are reportedly out of a job. The entertainment behemoth purportedly sent layoff notices to workers both in the U.S. and abroad. The cuts affect mostly the Disney Entertainment unit of the company. Specifically, team members associated with film and television marketing, publicity, casting, and development are losing jobs.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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