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When it comes to live online shopping, TikTok Live has now taken the top spot when it comes to customer engagement. TikTok Live has taken the top spot in the U.S., surpassing competitors QVC and HSN. This makes the platform the leader in live social shopping, driving significant consumer engagement and purchases. Per Savings.com , “TikTok dominates consumer engagement: 29% of American adults have viewed TikTok Live for shopping, outpacing traditional platforms like QVC and HSN, especially
Shopping is one of the primary tasks for which people use Google ; in fact, people shop across Google properties 1 billion times every day, so its not surprising that, as AI capabilities rapidly advance, Google is bringing more and more of that functionality to the forefront in order to enhance the shopping experience on its platforms. This week at Googles annual I/O conference for developers, the company announced several new advances, including a more personalized multimodal AI search experie
Burger King has been one of the most popular fast-food restaurants in the country. McDonald’s rival, however, is aware that many of its stores are in dire need of repair, and as such, it has decided to remodel over 400 locations in 2025. Is a location near you on the list? Burger King Restaurant Remodel Revealed in Earnings Call According to USA Today , Burger King plans to renovate roughly 400 locations this year.
In just a few short years, artificial intelligence (AI) has transitioned from a futuristic concept to an operational reality in retail. As consumers increasingly embrace AI-powered tools from generative AI platforms like ChatGPT to customer service chatbots retailers are presented with an exciting opportunity to optimize the customer experience. However, along with this potential for transformation come some significant challenges that need to be addressed.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
The UK is in the midst of a retail cybercrime spree. Harrods, Co-Op and the iconic Marks & Spencer (M&S) have all fallen victim to large-scale cyberattacks. While Harrods stores and its website remained open following its breach, M&S wasnt so fortunate. As early as February, attackers infiltrated M&S’s systems, with immediate repercussions.
Up to 200 Poundland stores could be shuttered and thousands of jobs put at risk as the struggling discount retailers sale process enters a critical phase. The latest bids for the business are expected early this week ahead of an update from parent company Pepco Group, which will report its half-year results on Thursday. Poundland has been up for sale since March , with the process being led by advisers at Teneo.
Walgreens has continued its downsizing efforts, with the CVS competitor announcing that it is closing 29 locations this month alone. These 29 locations affect customers in 13 states. Is a store near you on the list? List of Walgreens Closures in May 2025 Newsweek reports that last year, the pharmacy chain declared that it would close 1,200 locations nationwide over the following three years, with about 500 of those closing in 2025.
Noosa Swimwear Collective is selling its swimwear and resortwear retail business across Queenslands Sunshine Coast , including locations in Noosa Heads, Coolum Beach and Noosaville. The deal includes the Sea Elements in Noosa Heads and Coolum Beach stores; Poolside Swimwear in Noosa Heads; and Bikini Hut in Noosaville. An office and storage facility located on Hastings Street is also part of the sale.
Asda is looking to sell around 20 stores for 400m to help fund its turnaround plan. The supermarket chain is planning to offload the shops located across the UK and lease them back for the next 20 years. Asda has appointed property advisor Eastdil Secured to manage the sale, Green Street News reported. Sale-and-leaseback deals are popular among supermarkets as a means of raising capital to boost their balance sheet.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Subway was once one of the most popular restaurant chains in the United States and across the globe. In recent years, however, the company has closed thousands of locations, with as many as 1,600 locations closing since 2022 in the U.S. alone. Let’s look at what’s going on and what that means for the brand’s future. Subway Closed Over 1,600 Locations Since 2022 According to USA Today , which examined franchise disclosure records for its report, the number of Subway shops in the
Bath & Body Works has named Daniel Heaf as its new CEO, effective immediately. He replaces Gina Boswell , who is stepping down from the post and the companys board. Heaf brings two decades of experience, most recently as Chief Strategy and Transformation Officer at Nike and featuring stints at Burberry and BBC Worldwide. No specific reason was given for Boswells departure, but Sarah Nash, Chair of the Bath & Body Works Board, thanked her in a statement: In the post-COVID normalization pe
Luxury brand group Richemont, the parent of Cartier, Montblanc and Dunhill, among many other brands, has posted strong sales growth of 4 per cent to US$24 billion in its year-end results. The growth in sales was attributed to a high single-digit increase at the company’s jewellery brands, which include Van Cleef & Arpels and Buccellati. Gross profit rose 2 per cent to $1.5 billion with a gross profit margin of 66.9 per cent.
M&S CEO Stuart Machin is set to face a significant pay reduction of up to 1.1m following a cyber attack that has severely impacted the retailer’s operations and stock value. The ongoing cyber attack, which was disclosed on April 22, has driven a 14% drop in M&S’s share price, translating to a loss of approximately 831,000 from Machin’s performance share plan and 233,000 from a deferred bonus, both of which are set to pay out in July.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Beginning earlier this month, WHSmith North America , which launched the WHSmith North America Media Network (WHS Media) in January 2025 in partnership with SMG , kicked off an experiential retail media activation for Nestl s Essentia Alkaline Water at 10 U.S. airports. At NYCs LaGuardia Airport, WHS Media engineered a complete branded takeover of Terminal E as well as offering travelers the opportunity to play a branded version of the basketball arcade game Pop-A-Shot that is fully wrapped in N
French luxury goods company S T Dupont has unveiled its latest flagship store in the heart of Tokyos Ginza district. The opening marks the third chapter in S T Duponts global flagship rollout, following Paris and Hong Kong, and is part of a sweeping rebranding effort launched in 2023 to reframe the brands legacy for a contemporary audience. Designed by London-based Sybarite, the Ginza store is a study in quiet sophistication, an homage to S T Duponts signature 1941 lighter, interpreted through t
Electrical specialist Comet has been snapped up by online marketplace OnBuy. The company said it plans to inject 10m into reviving the Comet brand and will relaunch its website in the fourth quarter. It said the deal will position OnBuy as a serious challenger to long-established players within the UKs consumer electronics space, including Amazon and Currys.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Through its Shipt service, the mass retailer will give subscribers access to same-day delivery at Petco, PetSmart, CVS, and more, all without price markups.
The U.S. government is pressuring food companies to replace synthetic dyes with natural colors. While many have openly accepted the new ingredient suggestions, the Spangler Candy Company is resisting the movement. Spangler, which makes iconic candies like Dum Dums lollipops and Sweethearts, uses Yellow 5 and Red 40 in some of its products. The Ohio candy maker wants to keep its current formulations as long as possible, saying some natural colors alter the taste of the final product.
Family Dollar has named Duncan MacNaughton as its new Chairman and CEO. MacNaughton will officially take the position following the close of the retailers divestiture from parent company Dollar Tree, Inc. , which sold Family Dollar in March 2025 for a little over $1 billion to venture capital firms Brigade Capital Management and Macellum Capital Management.
Dominos Pizza Enterprises ANZ CEO Kerri Hayman will step down in August 2025. Hayman leaves the business after less than a year as the companys first female ANZ CEO. Her 37-year career has been entirely with the pizza brand, across Australia, the UK, and the US and she recently joined the ranks of the Dominos Pizza Enterprises hall of fame. Dominos CEO will exit after a lifelong career with the brand Working with Dominos has given me some of the most rewarding experiences of my life, Hayman said
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Asda vice president for ambient, Ade McKeon, is stepping down from the business less than six months after rejoining the supermarket giant. McKeon returned to the supermarket in January as part of a wider leadership shake-up under executive chairman Allan Leighton, aimed at better meeting the daily and weekly shopping needs of ordinary working people and their families who demand value.
The mass retailer lowered its guidance for the full year, announced the departure of multiple executives and launched a new strategic office in an effort to combat sales declines.
McDonald’s is making bold new moves to expand its U.S. footprint, announcing that it will open over 900 stores in the coming years. According to Eat This, Not That! , these 900 locations will be opened by 2027. The locations are opening amidst concerns of a “McRecession,” following the fast-food chain’s recent dismal quarterly earnings report.
Pottery Barn , a portfolio brand of Williams-Sonoma Inc., will makes its United Kingdom debut this fall with a UK-specific website offering a curated selection of furniture, bedding, lighting and decorative accessories. The launch also will mark the introduction of the brands complimentary design services in the country, offering personalized styling assistance both in homes and online.
When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
Just in case you didnt know, I have a weekly customer service and CX podcast, Amazing Business Radio , that has been running for 12 years. Each week, I get the honor of interviewing some very smart people. Recently, I met Eric Stone, author of Jumpstart Your Workplace Culture. One of the topics we discussed was the WOW experience. Before we go further, I have always had concerns about organizations that attempt to WOW their customers at every interaction.
M&S has been hit with a multimillion pound lawsuit following the theft of shopper data during its cyber attack. The food and fashion giant confirmed last week that hackers had stolen shopper data, such as dates of birth, contact details, and online order histories. However, it assured customers that the stolen data did not include payment details, card information, or account passwords, and there was no evidence that the data had been shared.
Publix has announced that it is recalling pouches of some of its most popular baby food due to fears of lead contamination. As reported by WFTV in Orlando, Florida, the popular grocery chain is recalling GreenWise Pear, Kiwi, Spinach, and Pea baby food pouches. According to company execs, the 4-ounce plastic bags may contain “elevated levels of lead.” Customers who return the items to their nearest store location will receive a complete refund.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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