Retail TouchPoints

JANUARY 9, 2024

Retail TouchPoints: The supply chain has been a huge topic of conversation since the pandemic struck. This allowed them to continue to meet the expectations of their consumer base [with things like] faster and more flexible delivery options. RTP: What do you think of the newer option of crowdsourced delivery?

Merchant Services 286

Merchant Services Shipping Fulfillment Inventory Management 286

Retail TouchPoints

DECEMBER 4, 2020

On Cyber Monday, delivery giant UPS reportedly sent an internal message to drivers across the U.S. instructing them to stop picking up packages from six retailers, including Gap , Macy’s , Nike , L.L.Bean , Hot Topic and Newegg , according to The Wall Street Journal.

Shipping 248

Shipping Consumer Fulfillment 248

Retail TouchPoints

SEPTEMBER 15, 2021

billion commitment in planned capital expenses over the next five years and customer delivery trends. He will discuss the retailer’s investments in its distribution centers, its $2.5

Fulfillment 263

Fulfillment Shipping Planning Management 263

Retail TouchPoints

SEPTEMBER 7, 2023

Unsurprisingly, automation and artificial intelligence (AI) were hot topics in these conversations. These innovators and thought leaders offered their perspectives on how retailers can set a foundation for long-term success.

Fulfillment 263

Fulfillment Customer Experience Planning Marketing 263

Retail TouchPoints

JULY 5, 2022

With social commerce becoming a hotter topic in the West, we’ll likely see a more diverse range of brands and retailers test these methods and attempt to scale them via livestreaming. No two customers are the same, which means everyone has different delivery and fulfillment expectations.

Fulfillment 278

Fulfillment Social Commerce Customer Retention Consumer 278

Inside Retail

AUGUST 10, 2021

With many parts of Australia once again plunged into lockdown, non-essential retail stores shut and supermarkets under more pressure than ever to manage home deliveries, retailers are leaning heavily on delivery services to get goods into the hands of customers. It’s quite intense.

Management 246

Management Supermarket Promotions Returns 246

Retail Focus

APRIL 24, 2023

When the event launched a decade ago, there were no self-service checkouts, QR codes were non-existent, and same-day delivery was unheard of. Our sessions and presentations are topical and current, delivered by big-name experts.

Customer Experience 162

Customer Experience Social Commerce Checkout Returns 162

Inside Retail

NOVEMBER 2, 2022

Mirvac, one of Australia’s leading property groups, recently announced a new partnership with Wing, Alphabet’s on-demand drone delivery service, that will see it transform underutilised retail real estate into fulfilment hubs. But futurist Gihan Perera is not convinced that drone delivery will become the next big thing in Australia. “At

Location 130

Location Fulfillment Shopping Management 130

Hyken

MARCH 18, 2024

My Comment: Over the past year or two, I’ve shared several excellent articles by Brittany Hodak on the topic of creating super fans. Here’s another take on this excellent topic with a compelling point loyal customers are different than your brand fans. I love repeat business. The next step is loyal repeat business.

Customer Experience 66

Customer Experience Fulfillment Promotions Consumer 66

Inside Retail

NOVEMBER 30, 2023

I joined Foodpanda in 2020, in the thick of the pandemic and ‘circuit breaker’ phase in Singapore – it was quite unforgettable to join at a time when food and grocery delivery was a key component during lockdown periods. I relocated to Hong Kong with the role, so I really enjoyed living in one of my favourite cities in the world.

Management 130

Management Promotions ATS Consumer 130

Retail TouchPoints

NOVEMBER 15, 2021

Merch allows OctoNation to foster a stronger sense of community by giving group members an opportunity to display their love of octopuses, start conversations on a topic they love and recruit other members into our community.”.

Shopping 298

Shopping Social Commerce Consumer ATS 298

Retail TouchPoints

SEPTEMBER 22, 2021

“It surprised me, given how divisive this topic is,” said Bhushan Sethi, the Joint Global Leader of People & Organization at PwC in an interview with Retail TouchPoints. There’s a geographical split, a demographic split and a generational split on this topic.

Planning 264

Planning Shopping Consumer Returns 264

Hyken

MARCH 25, 2024

My Comment: We kick off this week’s Top Five roundup with an excellent article on the most popular topic of the day (probably the year), AI. I loved one of his first topics: AI is not the end of call centers. It’s making them better. Customers in particular have formed new habits and expectations for customer service.

Customer Experience 64

Customer Experience Management Returns Consumer 64

Wiser

DECEMBER 29, 2021

We added some new topics to this blog, first published way back in 2013, on the perks of dynamic pricing and how you can implement this type of pricing strategy in your business. Direct Store Delivery vs. Warehousing: Which is Right for Your Brand? Shelf space was a hot topic in 2021.

Consumer 147

Consumer Promotions ATS 147

Retail Focus

FEBRUARY 9, 2023

In this context, a retailer provides door-to-door delivery services, at additional prices, to customers who are prepared to pay additional fees to have their purchases delivered to their door. Retailers should also provide training and education on topics such as digital marketing, e-commerce, and business planning.

Payment Services 264

Payment Services Beauty and Health Shopping Promotions 264

365 Retail

MAY 23, 2022

The keynote presentations, which are part of a dynamic, wide-ranging content programme across 52 sessions, will be providing invaluable insight on the topics discussed in the four specific themes at DELIVER 2022: ‘Gamechangers’: Visionary retail leaders discuss sustainability & circularity, ESG & brand loyalty, and diversity & inclusion.

Supply Chain Management 119

Supply Chain Management Apparel Management Planning 119

Storis

APRIL 18, 2024

Customers expect a precise delivery date to be declared to proceed with a purchase both when shopping online and in-store. Baymard Institute conducted an in-depth study on this topic in the context of eCommerce websites. “By calculating the anticipated delivery date, sites can remove a sizable burden from users.”

Fulfillment 52

Fulfillment Home Furnishings Point of Sale Inventory Management 52

Inside Retail

OCTOBER 20, 2021

Contactless channels like drive-through and delivery have really accelerated during Covid, and we think that KFC is perfectly positioned to take advantage of that,” he said. Earlier this year KFC launched an in-app food delivery service in Australia with delivery fulfilled by Doordash to meet this demand.

Kiosk 130

Kiosk Planning Marketing Fulfillment 130

Storis

APRIL 12, 2024

Customers expect a precise delivery date to be declared to proceed with a purchase both when shopping online and in-store. Baymard Institute conducted an in-depth study on this topic in the context of eCommerce websites. “By calculating the anticipated delivery date, sites can remove a sizable burden from users.”

Fulfillment 52

Fulfillment Home Furnishings Point of Sale Inventory Management 52

Hyken

JANUARY 3, 2024

Amazon has set the bar for fast delivery, and now customers expect similar “speed experiences” from most companies they do business with. TAKE ACTION: Where can you increase speed in your business? It’s not just about delivery. Prior to the pandemic, convenience was an option. Today, it’s expected. Eliminate friction.

Customer Experience 78

Customer Experience Customer Retention Returns Consumer 78

Retail TouchPoints

AUGUST 18, 2022

With continued company expansion, the retailer realized the need for more timely and consistent information delivery to its employees — most of whom don’t work at desks. Content can highlight a variety of topics, from compliance to diversity and inclusion, depending on the retailer’s priorities, tone and brand voice.

Employee Engagement 288

Employee Engagement Management Promotions Location 288

Retail TouchPoints

NOVEMBER 23, 2020

Your contact center agents are trying to pacify upset callers who are new to online ordering or experience delivery problems. Prioritize these resilience behaviors alongside your more familiar job training topics. They’ve taken on new responsibilities to help you shift from in-store sales to home delivery and curbside pickup.

Management 264

Management Accounting Shopping Location 264

Wiser

DECEMBER 30, 2019

This is known as last-mile delivery, or the final part of the eCommerce experience when orders are delivered to waiting customers. What is Last-Mile Delivery? Last-mile delivery is the final stage of the buying process when orders are delivered to customers. Same-Day Delivery. Let’s find out.

Payment Services 113

Payment Services Fulfillment Point of Sale Checkout 113

Retail TouchPoints

MARCH 10, 2021

The online versus offline debate remains a hot topic in retail. Some are re-adapting these spaces, in part, as distribution centers for more localized home delivery, mainly unimaginatively — although Alibaba’s Hema is one noteworthy exception.

Department Stores 290

Department Stores Shopping Consumer ATS 290

Retail TouchPoints

JUNE 29, 2021

After the initial rush to stock up on essential goods in the early months of the pandemic, traditional brick-and-mortar operations experienced decreased foot traffic in-store as consumers turned to grocery delivery services and ecommerce to secure items they needed from the safety of their homes.

Payment Services 276

Payment Services Checkout Customer Retention Kiosk 276

Cisco Retail

MAY 14, 2021

Few security topics have elicited as much mythology as pipeline security incidents. Given the lack of pricing and delivery information, deliveries were stopped. I happen to live along the path between the Permian Basin (the US’s largest petroleum reserves) and the Gulf Coast refinery belt and am sensitized to pipeline issues.

ATS 135

ATS 135

Retail TouchPoints

JULY 14, 2020

How retailers fulfill BOPIS is the hot topic. As brick-and-mortar retailers grappled with ways to stay connected to their customers while complying with local restrictions and guidelines imposed as a result of this pandemic, many quickly pivoted to curbside/drive-up (trunk delivery). BOPIS Fulfillment Options.

Fulfillment 305

Fulfillment Payment Services Outdoor Customer Experience 305

Retail Bound

APRIL 13, 2024

One of the topics that consistently comes up in the retail world is the logistics of shipping. As Robert Gilbreath, VP of Marketing at ShipStation, a web-based shipping solutions provider, puts it, “Compared to splashy marketing campaigns and new product features, shipping isn’t exactly the sexiest topic.

Drop-Shipping 98

Drop-Shipping Shipping Merchant Services Payment Services 98

Inside Retail

JULY 26, 2022

The rise of on-demand delivery, through the likes of Uber and Uber Eats, has transformed the online retail landscape in recent years, and will continue to drive change in the years ahead. Just as a city is piped for sewage, they’re pioneering to pipe cities for delivery,” she said. What to expect in logistics.

Department Stores 130

Department Stores Checkout Accessories Shipping 130

Inside Retail

AUGUST 16, 2023

Measure ongoing performance Directors will now be well positioned to work with the executives to measure the ongoing delivery of the transformation. Use this binary tracking mechanism to generate authentic conversations on the topics and results that matter most, and identify what elements require help or additional resources.

Accounting 130

Accounting Management Promotions Planning 130

Inside Retail

JULY 6, 2022

Supply chain disruption may have become a singularly hot topic in retail circles these past years, but a focus on improving supply chain planning and forecasting is far more than just a passing trend.

Planning 130

Planning Supply Chain Management Markdowns Management 130

365 Retail

MARCH 7, 2023

Original research of over 1,000 UK consumers by the Retail Technology show revealed that increasingly retail staff are at the forefront of shaping customer experiences delivery in-store.

Payment Services 72

Payment Services Customer Experience Shopping Consumer 72

Inside Retail

JUNE 8, 2023

Online food and grocery delivery platform Foodpanda has been recognised as one of Singapore’s most inclusive workplaces, having recently received the Enabling Mark Silver accreditation from SG Enable, the agency of disability and inclusion set up by the Singapore government.

Employee Engagement 147

Employee Engagement Location ATS 147

Retail TouchPoints

JANUARY 18, 2024

The ubiquitousness of the topic alone says something, and the themes and commentary that arose throughout the show say even more. We’re passionate about agile delivery and quick iterations — iteration is the new perfection.” The key is persistent, relentless experimentation — [you need to] build a culture of test-and-learn.

Merchant Services 298

Merchant Services ATS Customer Experience Marketing 298

Inside Retail

OCTOBER 25, 2023

Moving with the times According to Xu, customers today are more educated, informed and therefore expect more – they expect faster turnaround time and deliveries, and at cheaper costs. Nonetheless, Xu reiterated that sustainability is a big topic among retailers in the APAC region now.

Inventory Management 130

Inventory Management Management Location Consumer 130

Retail TouchPoints

AUGUST 3, 2020

Orschell: The big topic was how to build out buy online, pick up in-store (BOPIS) and curbside pickup capabilities. We’ve seen a surge in curbside pickup and home delivery from stores. Otherwise, they can offer curbside pickup only, or use a dark store as a mini distribution center for e-Commerce and delivery orders.

Consumer 279

Consumer Fulfillment Retail Trends Shopping 279

Retail Minded

OCTOBER 2, 2023

Learn more: 3PL: Fundamentals of Third Party Logistics You Need to Know Last-Mile Delivery Optimization: Invest in route optimization software and alternative delivery methods. UPS utilizes route optimization software to plan the most efficient delivery routes, reducing fuel consumption and delivery times.

Supply Chain Management 52

Supply Chain Management Management Inventory Management Outdoor 52