2025

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Tracee Ellis Ross on Innovation, Team Building and Why ‘Challenge’ Marketing is Broken

Retail TouchPoints

Actress Tracee Ellis Ross started building her vision for Pattern Beauty while starring on the sitcom Girlfriends , but it was her lifelong experience as a curly girly (a woman with curled and coiled hair) that inspired the idea and was validated by generations of women with similar experiences. I wanted to actually create products that supported hair the way it grew out of its head not to straighten it or anything, Ross said during a conversation with Business of Fashion s Sheena Butler-Young

Marketing 279
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After the Christmas high comes the returns, here’s how to break the cycle

Inside Retail

Christmas and end-of-year sales are big business for retailers but they also drive enormous returns. The high volumes of unwanted gifts and remorseful sale purchases have implications beyond the bottom line the environmental impact of emissions, repackaging and damaged goods is becoming excessive. The Australia Institute projected an estimated $1 billion worth of unwanted Christmas gift waste in 2024, with 27 per cent of Australians expected to receive gifts they will not use.

Returns 276
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Kroger Workers in Indiana Vote To Strike

Retail Wire

Indiana is the latest flash point in Kroger ’s spreading labor unrest. Members of United Food and Commercial Workers (UFCW) Local 700 — representing roughly 8,000 clerks, meat-cutters, and pharmacy techs across central Indiana — rejected a tentative four-year agreement by a lopsided 74% “no” vote. The “no” vote automatically activated strike authorization, giving leaders the legal power to call a walkout at any moment.

Grocer 244
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What’s in store for retail in 2025?

Retail Focus

Its that time of year again when we can sit down, pour ourselves a little (or indeed large) glass of something, and reminisce about the year that was. It is fair to say that retail has had its ups and down in 2024, with plenty of challenges accompanying the good times. While certain trends that were apparent this year may not be as key in 2025, others will continue into the next year and beyond, playing a major role in shaping customer demand.

Consumer 163
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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How to Open a Retail Store: Essential Checklist for Success

Small Biz Trends

Key Takeaways Thorough Market Research: Conducting in-depth market research helps identify industry trends, competitor strategies, and customer preferences, providing a competitive advantage. Define Your Target Audience: Knowing your target demographic and their shopping behaviors allows for tailored product offerings and effective marketing strategies.

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12 Proven Customer Retention Strategies in Retail

RETAIL MANAGEMENT SOFTWARE

In the world of retail, the importance of customer retention cannot be overstated. As businesses focus on attracting new customers, it’s equally crucial to invest in keeping existing ones. Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy. In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success. 1.

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M&S Clothing has transformed under Richard Price, so what’s next as he departs?

Retail Gazette

Richard Prices departure from M&S marks the end of a transformative chapter for the retailers clothing and home division. When he took over the reins as managing director in 2019, M&S was at a crossroads. Its clothing arm had long been tarnished by outdated designs and an overwhelming product range, struggling to capture the attention of a broader range of shoppers.

Fashion 108
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The Power of Unity, Part IV | Speaking to Customers: How Signage and Seasonal Design Shape Success

VMS

In the competitive landscape of modern retail, success often hinges on elements that extend far beyond product selection and pricing. Two critical components that can make or break the customer experience are strategic signage systems and thoughtful seasonal programming. These elements work together to create environments that not only inform and guide customers but also create lasting emotional connections to build brand loyalty and return business.

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How To Choose the Right Packaging Partner For Your Retail Business

Retail Minded

Youve poured your heart into creating a product. Say, a handmade candle or a trendy snack bar, and its finally ready to hit the shelves. Youre excited to see it in customers hands, but then the first shipment arrives at their doors. The boxes are crushed, the labels are smudged, or worse, the product inside is broken. Suddenly, your dream launch turns into a flood of complaints, and all that hard work feels wasted.

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Valentine’s Day 2025 trends: Consumers shift from traditional lingerie to practical and creative gifting

A1 Retail

Less traditional gifting sectors seeing surge as DIY grows 329 percent Sales of lingerie dropped 40 percent Arts and crafts AOV up 36 percent as Brits get crafty Valentines Day shopping in 2025 has seen a dramatic shift in consumer behaviour, with traditional lingerie purchases plummeting while practical, arts, and experience-driven gifts surge. According to data from eCommerce provider Visualsoft , shoppers are moving away from conventional romantic gifting and prioritising DIY, home furnishing

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AI In The Aisles: The Executives Guide To Better In-Store Experiences

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

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Coresight Predicts Store Closures will Spike to 15,000 This Year

Retail TouchPoints

Following a raft of stores closures in 2024, retail advisory firm Coresight Research predicts that closures will escalate further this year, to approximately 15,000. Store openings are expected to remain steady at approximately 5,800 (compared to 5,970 in 2024), but that would still represent a net loss of more than 9,000 stores. Supporting these expectations is the fact that more than 2,000 planned closures already are underway this year.

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Amazon is set to take off in Australia this year, get ready

Inside Retail

Amazon, the $2 trillion gorilla, arrived on our shores officially in December 2017, just in time for Christmas. And some seven years on, much to the dismay of retailers, it is now starting to shake the tree and become a real force in the market , as Australian shoppers increasingly turn to alternatives to manage the cost-of-living crisis. Amazon announced it posted over $3.1 billion in sales revenue (across cloud, advertising and marketplace sales) in calendar year 2023, up from $2.63 billion in

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Michaels Confirms Purchase of JOANN IP, Private Label Brands as It Expands Fabric, Yarn, and Sewing Selection

Retail Wire

Craft retailer Michaels has confirmed, via a June 5 press release , that it has completed the acquisition of both the intellectual property and private label brands previously held by JOANN including the slated incorporation of the latter’s Big Twist brands into the broader Michaels product selection. As part of bringing JOANN’s loyal customers into the Michaels fold, the retailer has launched a dedicated landing page featuring updates and a curated selection of products.

Planning 247
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“I Matter Too” campaign launches urging retailers to prioritise accessibility ahead of the European Accessibility Act

Retail Focus

As the June 2025 deadline for the European Accessibility Act approaches, Nexer Digital has launched a new campaign, I Matter Too , to raise awareness about the importance of inclusive online experiences. The campaign aims to encourage online retailers to act now and embrace digital accessibility as a core part of their strategy, not just to meet legal requirements but to go beyond compliance and deliver true inclusivity.

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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Enhancing Customers Experience Throughout Their Buying Journey

Small Biz Trends

Key Takeaways Understand the Customer Journey: The customer experience encompasses all interactions throughout the buying journey, influencing perceptions and brand loyalty at each phase: awareness, consideration, and decision. Enhance Awareness and Consideration: Use targeted content and transparent product information to raise awareness and foster trust, helping potential customers move smoothly from recognizing their needs to evaluating their options.

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Scaling the Cisco AI Assistant for Support with Splunk

Cisco Retail

Cisco needed to scale its virtual support engineer that assists its technical support teams around the world. By leveraging its own Splunk technology, Cisco was able to scale the AI assistant to support more than 1M cases and free up engineers to concentrate on more complex cases, creating a 93+% customer satisfaction rating, and ensuring the critical support continues running in the face of any disruption.

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How Email Marketing is Transforming the Retail Industry in 2025

365 Retail

Email marketing has been a cornerstone of digital marketing strategies for years, but in 2025, it is playing an even more crucial role in the retail industry. With advancements in artificial intelligence, automation, and data analytics, email marketing is transforming how retailers engage with their customers, drive sales, and build brand loyalty. As consumer expectations evolve, businesses must leverage email marketing to deliver personalized and data-driven experiences that foster long-term re

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Poundland invests in ‘largest-ever’ security push to tackle retail crime

Retail Gazette

Poundland is launching its new Against Retail Crime initiative this week, making its “largest-ever investment into anti-theft technology and security” to address the growing issues of shop theft, abuse, and harassment faced by its employees. The value retailer is significantly enhancing its security infrastructure, including the introduction of anti-theft technology and communication headsets for its staff across its 800-plus stores.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Navigating the Tariff Era: A Strategic Roadmap for Retailers

Retail TouchPoints

The re-emergence of tariffs on the global trade horizon has once again thrust the retail industry into uncertainty. While policymakers often champion tariffs as a mechanism to protect domestic industries, their ripple effects are far-reaching, inflating costs, disrupting supply chains and, ultimately, burdening consumers. As retailers brace for this looming economic shift, learning from past experiences and implementing forward-thinking strategies is paramount to mitigating risk and seizing oppo

Apparel 278
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Embracing MoCRA for a Safer, Transparent Cosmetics Industry

Retail TouchPoints

The Modernization of Cosmetics Regulation Act (MoCRA) introduces significant regulatory changes for the cosmetics industry, aimed at enhancing consumer safety and product transparency. This article explores the essential MoCRA requirements, from new facility registration and labeling rules to adverse event reporting and Good Manufacturing Practices (GMP).

Consumer 297
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AI Successes from L’Oréal, Lowe’s and Walmart Bring Context to the AI Conversation

Retail TouchPoints

Artificial intelligence (AI) has been a headline topic at the National Retail Federations annual Big Show , and NVIDIA is undoubtedly one of the companies leading the industrys innovation in this sector. Typically known for its Graphics Processing Units (GPUs), which power breakthrough technologies for companies like Meta and Open AI , NVIDIA is now staking a claim in the retail industry by powering solutions for companies ranging from LOral to Lowes and Walmart.

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Returns Fraud: Identifying and Addressing a Growing Threat

Retail TouchPoints

With the holiday season out of the way, next to come is a wave of returns that will stretch into the new year. Given the heightened focus on return policies during this period, it is an opportune time for customer fulfillment leaders to raise awareness within their organizations about a persistent challenge confronting retailers: the rise in retail returns fraud.

Returns 278
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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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A Pragmatic Guide to Building a Global Retail and Ecommerce Content Strategy

Retail TouchPoints

In the highly competitive world of retail and ecommerce, brands must deliver personalized and relevant customer experiences to stay ahead. Tailoring product descriptions, marketing campaigns and customer service to align with varying consumer preferences across regions and languages not only increases conversion rates but also drives trust and credibility, thereby building long-term customer loyalty.

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Why Brands Need to Get (More) Serious About Battling Counterfeit Products

Retail TouchPoints

The problem of counterfeit products remains, paradoxically, both enormous and under the radar. One big reason: given how widespread, global and (by necessity) publicity-averse its practitioners are, its difficult to put an exact price tag on the costs of counterfeiting. Difficult, but not impossible. John Ferdinand, who heads the anti-counterfeiting team at intellectual property (IP) management firm Marks & Clerk , said that in the European Union (EU) alone, the apparel industry loses approx

Marketing 264
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Ulta Taps Instacart for Same-Day Delivery

Retail TouchPoints

Ulta Beauty has teamed up with Instacart to offer same-day delivery from its more than 1,400 stores acrossthe U.S. in as fast as one hour. Instacart customers can now shop a wide selection of skin care, hair care, cosmetics, fragrances and wellness products from Ulta. The partnership also integrates Ulta Beauty Rewards into the Instacart app , allowing members to earn points on every Ulta Beauty purchase made via Instacart by linking their accounts through Ulta Beauty’s storefront.

Grocer 298
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Moving People: How to Engage Audiences Through Direct Mail and Digital

Retail TouchPoints

Look around. Smartphones are practically an extension of our hands. Were bombarded by thousands of digital messages daily, and cutting through the noise has never been more challenging. Yet despite the digital deluge, one channel continues to surprise marketers with its ability to connect, resonate and engage. You guessed it, mail. Combine it with the precision and scale of digital and youve got a recipe for audience engagement thats as powerful as it is personal.

Marketing 284
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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Woolworths and Coles drew consumer ire for cost-of-living pressures in 2024

Inside Retail

Woolworths and Coles, Australias supermarket goliaths, have gone from Covid-19 heroes to cost-of-living villains in the last two years. Two of the nations major employers, with a combined workforce of 320,000 staff and about a 66 per cent share of the grocery market, Woolworths and Coles endured a 2024 they would no doubt rather forget. There has, of course, been political and media scrutiny of the supermarket sector in the past but in 2024, Australias two largest retailers were caught in a poli

Consumer 246
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The North Face Appeals to All 5 Senses to Bring the Outdoors into its London Flagship

Retail TouchPoints

Want to enjoy the best of the outdoors without, you know, actually going outside? Then the recently opened London flagship of The North Face is the place for you. The retailer, working with Mood Media , has created an experiential retail location equipped with a large-scale LED visual wall displaying curated content, carefully chosen music and even a custom fragrance, White Pepperwood, carrying the scent of the outdoors through the air.

Outdoor 278
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Why retailers must rethink their Meta and Google ad strategies in 2025

Inside Retail

The digitalisation of media has seen advertising budgets diverted towards social media campaigns and search engine marketing in Australia, 70 per cent of digital advertising spend goes to Meta and Google. For many retailers, these platforms have grown to consume the whole marketing funnel and their templated options have become the default. Metas advertising revenue in 2024 grew year-on-year, with ad impressions up 6 per cent across all platforms, however, price per ad increased by 14 per cent

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Why Chatbots Haven’t (and Won’t) Live up to the Hype

Retail TouchPoints

In the early 2010s, technology forecasters and business analysts painted a compelling picture of the future of customer service: chatbots would dramatically cut labor costs and transform how consumers interacted with brands. Fast forward to today, and the reality has yet to live up to the hype. While chatbots have found their place in the customer service ecosystem, they havent achieved the dominance and ubiquity that many predicted.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.