Retail Focus

MAY 30, 2024

Mid-market and enterprise retailers’ uptake of carrier management and post-purchase solutions increased in the first quarter of 2024 as retailers look to unify customer journeys, according to the latest research from Scurri , the next-generation delivery management platform.

Management 147

Management Customer Retention Fulfillment Customer Experience 147

Retail TouchPoints

MAY 9, 2024

Operating 14 omnichannel fulfillment centers nationwide, Cart.com provides brands and retailers with third-party logistics (3PL) solutions and proprietary software such as its Constellation Order Management System (OMS) and warehouse management technology, designed to get products to customers as quickly and efficiently as possible.

Fulfillment 257

Fulfillment Fashion Shipping Management 257

Retail TouchPoints

FEBRUARY 9, 2024

Hy-Vee will leverage Instacart ’s Fulfillment as a Service (FaaS) to integrate same-day delivery fulfillment capabilities into its owned and operated websites and apps. Technology partner Upshop facilitated the FaaS integration into Hy-Vee’s systems.

Fulfillment 246

Fulfillment Supermarket Marketing Store Operations 246

Retail TouchPoints

APRIL 22, 2024

However, as retail landscapes evolved and consumer demands became more sophisticated, this linear approach showed limitations. Welcome to the future of retail, where the checkout lines are virtual, the service is personal and the experience is anything but linear. Non-linear service powered by AI enables flexibility.

Customer Experience 290

Customer Experience Telecommunications Checkout Marketing 290

Retail TouchPoints

MAY 3, 2024

The Save Mart Companies is building on its partnership with Instacart by implementing several in-store solutions in nearly all 200 Save Mart, FoodMaxx and Lucky locations. FoodStorm , Instacart’s order management system, is designed to help streamline food service, perimeter offerings and catering operations.

Grocer 257

Grocer Advertising Management Consumer 257

Retail TouchPoints

FEBRUARY 20, 2024

Payments platform Klarna has expanded its “Sign in with Klarna” service to 23 countries, including the U.S. When a customer registers for the “Sign in with Klarna” service, they choose what data they want to share and also can sign up for any membership or bonus programs offered by the retailer.

Merchant Services 234

Merchant Services Payment Services Consumer ATS 234

Retail TouchPoints

APRIL 10, 2024

Pet Valu will deploy solutions from Relex to enhance pricing and promotions planning processes in its 780+ retail locations across Canada as well as its digital channels. Pet Valu’s implementation partner Logic will provide program management, change management and data integration services. “As

Promotions 204

Promotions Planning Management Location 204

Retail TouchPoints

SEPTEMBER 19, 2023

Oracle and Uber have announced the launch of Collect and Receive, a new offering within the Oracle Retail platform designed to enrich retailers’ last mile delivery experiences while reducing operational costs. Oracle Retail customers in the U.S. and Canada can now access the solution at no additional charge.

Returns 246

Returns Customer Experience Location Management 246

Retail TouchPoints

MAY 16, 2024

Healthcare and retail are being combined in ways that were unimaginable just a few years ago. retail healthcare clinics market is projected to increase from $2.79 Customer convenience is a top driver, but bottom-line benefits for retailers are paramount too. Healthcare is even moving into the home with help from retailers.

Payment Services 215

Payment Services Promotions Consumer Finance 215

Retail TouchPoints

MARCH 6, 2024

Canseco’s Market , Harps Foods and Price Chopper have joined the 600+ retail banners using Instacart Storefront to support their ecommerce sites. The solution features built-in catalog services and automated marketing campaigns as well as flexible fulfillment solutions that allow retailers to choose the model that works best for their stores.

Grocer 210

Grocer Fulfillment Supermarket Marketing 210

Inside Retail

MAY 23, 2024

Everyone is interested to know how AI is contributing to organisational performance,” Professor Akter told Inside Retail. “In Whether retailers are voluntarily or statutorily motivated to improve their environmental performance, AI-driven technology has the potential to reduce the manufacturing carbon footprint.

Fast Fashion 260

Fast Fashion Fashion Marketing Management 260

Retail TouchPoints

MAY 24, 2024

Walmart+ has added a new membership benefit designed to appeal to the more than 75% of its members who are pet owners: 24/7 veterinary telehealth services offered in partnership with Pawp. The retailer piloted the offering last year and it became the loyalty program’s most successful limited-time offer of 2023.

Planning 202

Planning Management Customer Experience ATS 202

Inside Retail

JUNE 13, 2023

For retailers selling products online across multiple markets on- and off-shore, selecting shipping partners can be a significant pain point in time, cost and convenience. We can help you choose the right service with the right packaging solution to deliver the best experience for your customers,” continues Woodward.

Shipping 246

Shipping Fulfillment Technical Support Inventory Management 246

Retail TouchPoints

JUNE 12, 2023

Parfums Christian Dior , the perfumery and cosmetics division of LVMH Group ’s Christian Dior, has debuted a live online consultation service for its beauty customers. The new offering allows customers to “try on” makeup virtually with AR while getting live advice from a Dior salesperson, using tech from virtual try-on solution Perfect Corp.

Shopping 285

Shopping Consumer Marketing ATS 285

Retail TouchPoints

JANUARY 16, 2024

Samsonite has implemented a new mobile-driven experience across its European stores, powered by Oracle Retail Xstore Point of Service and implemented by Oracle Retail Consulting. The technology adds to Samsonite’s growing tech stack, which includes Oracle Retail Xstore Office and Oracle Retail Order Broker Cloud Service.

Wholesale 221

Wholesale Store Operations Customer Experience 221

Retail TouchPoints

FEBRUARY 5, 2024

Save A Lot is bringing retail media capabilities to its network of 800 independently owned and operated stores to boost their competitive advantage and better serve price-conscious consumers. In today’s competitive landscape, delivering value extends beyond pricing.

Advertising 245

Advertising Promotions Marketing Consumer 245

Retail TouchPoints

MAY 6, 2024

By using an AI-enabled software solution to pre-cool the store before a planned energy reduction, the retailer ensures the event doesn’t impact customer comfort. This enables an “ S 3 ” strategy that improves the Safety, Service and Sustainability of their multi-site retail operations and impacts their top and bottom lines.

Store Operations 237

Store Operations Management Location Customer Experience 237

Retail TouchPoints

APRIL 9, 2024

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The retailer also is working with Google Cloud and Accenture to develop new AI-powered tools for its frontline associates. As early as late summer, Best Buy customers in the U.S. ”

Customer Experience 265

Customer Experience Advertising Management ATS 265

Retail TouchPoints

MAY 27, 2024

Service is a mission-critical activity that deserves your attention today and every day. Retailers must beware. A look at the mindset of the online shopper relative to customer service should remind every retailer that they are only as good as their current interaction.

Returns 212

Returns Shipping Customer Experience Location 212

Retail TouchPoints

FEBRUARY 16, 2024

trillion by 2027 – representing over 20% of overall retail sales. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. In the U.S.,

Customer Experience 251

Customer Experience Payment Services Consumer Management 251

Retail TouchPoints

MARCH 20, 2024

The innovative concept of “Medtail” seamlessly integrates healthcare services into retail environments. This blend of medical expertise and retail convenience is revolutionizing the landscape of patient care, changing both where healthcare is delivered and how patients experience it.

Consumer 266

Consumer Supermarket Shopping Location 266

Retail Focus

MAY 28, 2024

Ocode, the French specialist in the identification of durable objects, recently announced a partnership with Akeneo , the Product Experience (PX) company and leading provider of Product Information Management (PIM) solutions, to integrate its Digital Product Passport (DPP) solution into the Akeneo App Store.

Customer Experience 147

Customer Experience Management Marketing ATS 147

Inside Retail

JULY 24, 2023

The trend towards using self-service and self-checkout (SCO) options in both retail and hospitality was already strong, but the pandemic sent it soaring. Not just the big players Today we are seeing a shift, as smaller stores – convenience and specialist retailers – are undergoing digital transformation of their checkout process.

Checkout 246

Checkout Payment Services Kiosk ATS 246

Retail TouchPoints

NOVEMBER 30, 2023

Party City has launched a new digital party-planning marketplace, aptly called Party+ Marketplace , that brings together local vendors and service providers with the retailers’ range of party supplies. Suppliers and service providers will work with customers directly through the Party+ platform.

Planning 230

Planning Inventory Management Management Shopping 230

Retail TouchPoints

JANUARY 8, 2024

But the company said that the platform will continue to be “updated and expanded” with future updates, potentially including the addition of new products and services such as programs to help patients adhere to medical regimens. Medicines will be delivered directly to patients’ homes for free. “A complex U.S.

Fulfillment 255

Fulfillment Management Consumer ATS 255

Retail TouchPoints

APRIL 2, 2024

Walmart plans to take its Connect retail media offering “to the next level” this year, by expanding access to international and non-endemic advertisers, doubling down on self-serve capabilities across its spectrum of advertiser tools and expanding in-store, onsite and offsite advertising opportunities.

Advertising 205

Advertising Planning Marketing Management 205

Retail TouchPoints

NOVEMBER 29, 2023

More often than not, these individuals find refuge outside of retail stores and their surrounding areas. While their desire to stay in these areas is understandable, it is not a viable long-term solution for anyone involved. These people in need are seeking shelter from the elements during the harsh seasons.

Location 252

Location Accounting Shopping Marketing 252

Retail TouchPoints

MAY 12, 2022

Sensormatic Solutions has launched an enhanced Sensormatic IQ platform and transformative services. The solution provider aims to meet the needs of modern, digitally connected retailers by offering solutions across shopper experience, inventory intelligence, loss prevention and operational effectiveness.

Loss Prevention 247

Loss Prevention Technical Support Management Consumer 247

Retail Focus

APRIL 23, 2024

Sensormatic Solutions , the global retail solutions portfolio of Johnson Controls , today showcases a new, sustainable Acousto-Magnetic (AM) label designed to protect merchandise and the planet: the Sustainable SPX AM Label. Adopt sustainable practices with fewer barriers to entry.

Loss Prevention 147

Loss Prevention Shipping Customer Experience Management 147

Retail TouchPoints

DECEMBER 7, 2023

Coldwater Creek has completed its purchase of Soft Surroundings , a women’s clothing and accessories retailer that filed for bankruptcy protection in September 2023. Newmine’s innovative solution enables our brands to proactively reduce returns leading to greater sales and profitability.”

Returns 248

Returns Finance Accessories Consumer 248

Retail Focus

APRIL 11, 2024

In the fast-paced world of retail, efficiency is key to staying competitive and profitable. With the rise of digital payments and fast-changing retail payment trends, merchants should adopt feature-rich payment solutions to streamline operations and enhance customer satisfaction.

Payment Services 130

Payment Services Merchant Services Customer Experience Checkout 130

Inside Retail

OCTOBER 18, 2023

Luxury fashion retailer Oroton has introduced a rental service in collaboration with technology and logistics company Rntr. The post Oroton launches app-driven fashion rental service after successful pilot appeared first on Inside Retail Australia.

Fashion 264

Fashion Accessories 264

Inside Retail

JULY 4, 2023

As their popularity continues to surge, it is crucial for retailers to consider embracing crypto acceptance as a payment option. Understanding the risks and rewards for retailers of crypto acceptance is essential to widespread adoption across the retail industry. So, what are the risks and rewards?

Payment Services 264

Payment Services Merchant Services Point of Sale Finance 264

Retail TouchPoints

APRIL 18, 2024

For the first, Walmart is bringing together its data insights tool Luminate — which surfaces the retailer’s transaction, supply chain and shopper behavior data for its suppliers — with its Connect retail media business. To learn more about retail media, check out our full guide here. in a blog post.

Advertising 232

Advertising Marketing Consumer Shopping 232

Inside Retail

JANUARY 3, 2024

Starbucks is a founding member of the NextGen Consortium, which aims to accelerate sustainable and circular solutions and reduce single-use plastics in food service packaging. The post Starbucks US to accept reusable cups at drive-thrus appeared first on Inside Retail Australia.

ATS 290

ATS Fulfillment 290

Retail TouchPoints

MAY 20, 2024

It’s not that this fulfillment method wasn’t popular — the arts and crafts retailer shipped nearly 3 million orders from its 1,300+ stores across the U.S. The solution was to institute a hub model that could expand the participating store base to align with the retailer’s peak seasons. and Canada in 2023.

Shipping 283

Shipping Fulfillment Store Operations Location 283

Retail Focus

APRIL 18, 2024

Already working with hundreds of retailers and brands, Scurri added a mixture of enterprise and mid-market retailers, including The Perfume Shop, BrandAlley, Victoria Plumbing, Loake Shoes, LeMieux and Weird Fish, to its roster of clients last year.

Management 147

Management Fulfillment Checkout Promotions 147