Retail TouchPoints

JULY 22, 2022

Prediction #1: Content will Become Central to Commerce. To Review: With ecommerce now encompassing much more than just a website (think livestreaming, social commerce, marketplaces and the metaverse), we predicted that the overarching key to omnichannel success in 2022 will be great content. Verdict: Spot on.

Social Commerce 305

Social Commerce Inventory Management Fulfillment Shipping 305

Retail TouchPoints

FEBRUARY 17, 2022

Chico’s will leverage fabric’s technology, including omnichannel order management and inventory systems, to power its commerce offerings across the entire company.

Social Commerce 272

Social Commerce Inventory Management Boutique Shipping 272

Retail TouchPoints

APRIL 18, 2023

Mission and values are a critical piece, as are loyalty programs, easy shipping and returns and quality products. Merchants with these badges have met a wide range of criteria, including high-quality websites, positive user ratings, fast shipping and good return policies. Oct 6-10, 2022.

Merchant Services 266

Merchant Services Payment Services Social Commerce Returns 266

Retail TouchPoints

FEBRUARY 12, 2024

And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices. Shopping is one of life’s simple pleasures.

Shipping 243

Shipping Clienteling Returns Shopping 243

Inside Retail

SEPTEMBER 7, 2023

While the manufacturers provide the product details and the products themselves, Temu handles everything else – from customs processing to international shipping. Social commerce harnesses a sense of “friendship” conveyed by influencers, making the online shopping experience more engaging and product recommendations more convincing.

Advertising 130

Advertising Promotions Social Commerce Shipping 130

Retail TouchPoints

OCTOBER 10, 2023

That’s due to the growing complexity of how traffic gets routed to mobile apps, whether that’s via social commerce, affiliate links, influencer content, CRM marketing or some other means. The mobile web forces you to either remember a password you’ve long forgotten or enter in all your payment and shipping details.

Payment Services 248

Payment Services Social Commerce Accounting Customer Experience 248

Retail TouchPoints

AUGUST 18, 2023

Just like its Amazon counterpart, Fulfilled by Amazon or FBA, FBT will offer UK merchants picking, packing and shipping services for products sold on TikTok. Merchants aren’t required to store all of their SKUs at the warehouse or use FBT for all of their products; they can select which items they want to store and ship through FBT.

Merchant Services 205

Merchant Services Fulfillment Shipping Shopping 205

Retail TouchPoints

APRIL 18, 2023

After years of degrading consumer trust in platforms, brands and the influencers they hire, Agha’s premise is that his TikTok-esque social commerce platform — which features product reviews only from real, authenticated shoppers — will power the next wave of ecommerce discovery and online community.

Marketing 271

Marketing Payment Services Beauty and Health Fulfillment 271

Inside Retail

MAY 1, 2022

In fact, 60 per cent of 18-25-year-olds have discovered and purchased products on social media sites. To stand out, features like shoppable media and social commerce make the path to purchase easier, no matter where a consumer discovers a product. Consideration phase. Delivery phase.

Consumer 147

Consumer Checkout Social Commerce Shipping 147

Retail TouchPoints

AUGUST 30, 2023

Instant answers about product sizing or shipping details can greatly influence the shopping experience and make or break a sale. Tip 7: Focus on delivery: Fast delivery is still a priority and 79% offer free shipping. But how can you stand out in a world of limited customer attention?

Checkout 234

Checkout Shipping Customer Experience Point of Sale 234

Inside Retail

JULY 18, 2022

Entitled Beyond the Basics , this new report analyses four key shopper experiences to show what changes will drive sales and keep customers engaged – focusing on online checkouts, mobile commerce, social commerce and insights into product delivery.

Checkout 130

Checkout Shipping Social Commerce Consumer 130

Retail TouchPoints

SEPTEMBER 12, 2023

Additional apps and services: Creators and sellers can choose from a variety of apps to drive seamless ecommerce operations, including Zendesk, Gorgias and 1440 for customer service ; Printful, Printify and NovaTomato for print-on-demand merchandise; Yotpo for reviews; and shipping services from WeeBee, Flowspace and Easyship.

Merchant Services 260

Merchant Services Payment Services Shopping Checkout 260

Inside Retail

JUNE 1, 2022

There are numerous options for diversifying your online offerings, from direct-to-consumer (D2C) sales to third-party marketplaces to social commerce. To fulfil orders, they can either ship inventory to retailers or dropship through suppliers. Social commerce. Diversify your channel presence. Wholesale channels.

Social Commerce 130

Social Commerce Fulfillment Wholesale Consumer 130

Retail TouchPoints

JANUARY 21, 2022

.”; Growth opportunities , including guidance on selling luxury goods in China from Christina Fontana, Director of Strategic Partnerships at Alibaba Group , who stressed the importance of social commerce, particularly livestreaming. Leadership Lessons.

Returns 275

Returns Social Commerce Consumer Shipping 275

Retail TouchPoints

NOVEMBER 10, 2020

Adding to the overall shipping volume will be those consumers who would normally have purchased a gift in-store and brought it to the recipient themselves. With travel restricted by COVID-19, these shoppers are highly likely to choose shipping directly to the gift recipient.

Shipping 246

Shipping Fulfillment Shopping Consumer 246

Retail TouchPoints

JULY 11, 2023

Orders made through WeChat are eligible for free shipping, and some users will have the option to pay for three -hour delivery. Shoppers browsing through WeChat will have access to the full line of Apple products, including the iPhone 14, as well as some Apple services like the retailer’s trade-in program.

Shipping 195

Shipping Location Marketing Social Commerce 195

365 Retail

MARCH 5, 2024

Social commerce – purchases made directly on social networks – may seem anecdotal to some, but it’s taking off and is expected to grow three times faster than traditional e-commerce, reaching $1.2 trillion by 2025. Fourteen years later, however, 7 out of 10 do so, according to a study by Klarna.

Social Commerce 68

Social Commerce Shipping Accounting Point of Sale 68

Retail TouchPoints

APRIL 25, 2022

Return options available at any time of the day or night, such as through locker services, are more eco-friendly than forcing shoppers to return to a store location or use additional packaging for shipping. “24/7 24/7 returns options were also popular during Christmas,” said Taylor. We even saw returns processed at 4 a.m.

Returns 277

Returns Shopping Promotions Social Commerce 277

Retail TouchPoints

NOVEMBER 17, 2023

To ease the stress of getting a last-minute party dress or seasonal outfit, Stitch Fix is also introducing “SOS Holiday Party Fixes” with expedited shipping. And if phone calls aren’t their thing, shoppers also can send Stitch Fix direct messages through Instagram to receive personalized styling advice and complimentary “Fixes.”

Shipping 147

Shipping Fashion Consumer Social Commerce 147

Inside Retail

FEBRUARY 26, 2023

How e-commerce hurts the environment National Retail Federation figures show that about US$218 billion of online purchases (against US$905 billion is gross sales) were returned in the US from merchandise sold in 2021. Speeding up the returns cycle can also involve manual processes, like providing a home pickup option for unwanted goods.

Returns 130

Returns Shipping Fashion Social Commerce 130

Inside Retail

MAY 7, 2023

Some solutions include crowdsourcing delivery and quick-commerce services to facilitate fulfilment and reduce shipping costs while offering consumers greater flexibility,” he opined. By 2030, seniors in Asia are expected to spend over $5 trillion each year.

Social Commerce 130

Social Commerce Consumer Fulfillment Advertising 130

Retail TouchPoints

NOVEMBER 23, 2021

“People are ready to spend — brands are incorporating social commerce into their holiday sales strategies to meet their customers where they already are,” said Kate Gronso, Product Marketing Lead, Facebook Shopping in an interview with Retail TouchPoints.

Social Commerce 288

Social Commerce Shopping Consumer Accessories 288

Inside Retail

OCTOBER 21, 2021

“Consumers will expect a frictionless shopping experience and they will expect retailers to offer convenient options such as Click-and-Collect, Buy Now, Pay Later, flexible shipping, easy returns and multiple payment options to make shopping more convenient.”. Social media has turned into a hugely important driver of sales,” says Johnson.

Returns 130

Returns Merchant Services Shipping Payment Services 130

365 Retail

MARCH 1, 2022

We predict that the ongoing shift in buyer behaviour and subsequent move to online shopping will be the driving forces for brands to continue and even accelerate the pace of their Amazon digital transformation sales strategies, as well as use this as an opportunity to improve their digital commerce operations.

Social Commerce 110

Social Commerce Drop-Shipping Fulfillment Shopping 110

365 Retail

MARCH 13, 2023

Consumers should be able to shop across different channels without experiencing technical hiccups or inconsistencies in service, product availability, pricing and shipping options. Is outsourcing fulfilment the answer? By 2026, it’s estimated that 39.9% of TikTok users will make purchases via the platform.

Fulfillment 71

Fulfillment Social Commerce Shipping Consumer 71

Retail TouchPoints

AUGUST 24, 2023

Educational Insights also were early adopters of other social commerce offerings on platforms like Facebook and Instagram, but Parkhurst said no previous platforms they tried even came close to performing like TikTok Shop has. The company also sees lifts in sales at Walmart, Target and other retailers during these live sessions).

Shopping 220

Shopping Merchant Services Fulfillment Social Commerce 220

Inside Retail

NOVEMBER 29, 2023

We don’t hold stock, handle payments or shipping. The idea is that users can discover brands and styles that will look good on them, and be inspired to make a purchase outside of the app. “We We’re a technology platform,” Mys Tyler CEO and founder Sarah Neill told Inside Retail.

Customer Experience 130

Customer Experience Fashion Returns Shipping 130

Retail TouchPoints

NOVEMBER 12, 2021

Oftentimes I don’t think consumers realize they can get something faster by just swinging by a local store than getting it shipped to them. RTP: Where do you see social commerce fitting into the mix for local retailers in the coming years?

Merchant Services 246

Merchant Services Shipping Fulfillment Social Commerce 246

365 Retail

JULY 19, 2022

By partnering together, we’re accelerating the next evolution of social commerce by giving creators and merchants more ways to sustainably monetise and build successful businesses, while still authentically connecting with their fans and buyers.”. If a product sells out, it’s automatically removed from YouTube.

Merchant Services 77

Merchant Services Social Commerce Consumer Shopping 77

Retail TouchPoints

DECEMBER 2, 2021

Unlike other social sites, where users typically log in without a particular aim and scroll through a feed, Pinners generally visit the platform with a specific purpose in mind. These two traits make the platform a prime forum for social commerce, and Pinterest knows it. “

Shopping 233

Shopping Merchant Services Social Commerce Checkout 233

Retail TouchPoints

DECEMBER 21, 2023

Retailers have countless data points around shoppers’ unique buying habits, their purchase and browsing history, and their preferred payment and shipping methods. Tailor checkout experiences in the same way as the rest of the ecommerce journey. They just have to put it into action at checkout.

Checkout 260

Checkout Payment Services Kiosk Advertising 260

Retail TouchPoints

OCTOBER 19, 2022

Results include both new and pre-owned options, and customers can filter their search across stores by color, size, features, customer ratings, store availability and shipping options. Touted as an upgrade over conventional search engines, the new search tool is available on the Klarna App and on Klarna.com.

Merchant Services 280

Merchant Services Shopping Drop-Shipping Checkout 280

A1 Retail

NOVEMBER 18, 2021

Online shoppers want to get better prices online (51%), take advantage of online sales (49%), easily compare prices and products (37%), save time (36%), take advantage of free shipping (35%), and be able to buy the product at any time (34%).

Social Commerce 40

Social Commerce Beauty and Health Planning Accessories 40

Retail TouchPoints

AUGUST 15, 2023

Alongside that, because we’re a relatively high-value product that ships quickly, we were targeted by a fraud ring and ran the risk of not being able to process through that [challenge]. It was an involved, intense process. Once there’s a certain percentage of fraudulent orders, financial companies [can stop servicing you].”

Checkout 196

Checkout Merchant Services Payment Services Customer Experience 196

Retail TouchPoints

OCTOBER 6, 2022

Retailers can use doorbusters and exclusive in-store sales to drive people to stores and, most of all, inspire a last-minute surge after ecommerce shipping deadlines pass in mid-December. For example, JOANN achieved a 7X ROI by using Radar to surface a free shipping coupon for in-store app users.

Merchant Services 262

Merchant Services Payment Services Promotions Location 262

Retail TouchPoints

SEPTEMBER 26, 2022

Andrew Chen is the Chief Product Officer at CommentSold , a leading commercial live selling platform that has generated $2.8B+ in lifetime GMV and shipped 94M+ products by enabling thousands of retail businesses to unlock sales growth through live selling. Enjoy the journey, not the destination.

Consumer 262

Consumer Shopping Shipping Accounting 262

Retail TouchPoints

AUGUST 18, 2023

A panel at the June 2023 Retail Innovation Conference & Expo provided answers and insights in the session titled Gen Z and Gen Alpha: Creating Impactful Brands for the Next Wave of Consumers.

Returns 238

Returns Consumer Checkout Apparel 238