Retail TouchPoints

MARCH 18, 2024

A ‘Privacy-Centric’, Self-Service Solution At the outset, Lowe’s will use the tool via a managed service model, but Google’s ultimate goal is to offer a self-service campaign management tool that both brands and agencies can use to connect with the audiences of a wide roster of retailers.

Advertising 306

Advertising Management Promotions Shopping 306

Inside Retail

APRIL 24, 2024

Reporting by the business media of retail sales and other economic data produced by governments in developing Asia is often too trusting. The official numbers are usually reported unquestioningly, yet they can be deeply flawed for a number of reasons. per cent and services up 10.0 Officially then, China’s retail sales rose by 4.7

Consumer 147

Consumer Accounting Planning Promotions 147

Inside Retail

FEBRUARY 11, 2024

per cent of the sector’s employees, a report by workforce management firm Deputy shows. per cent in 2022, the report added. The sector also began to witness the entry of Generation Alpha into the workforce, the report added. Generation Z was predominant in the retail industry last year, accounting for 50.4 per cent and 5.3

Accounting 275

Accounting Consumer Management Marketing 275

Inside Retail

APRIL 22, 2024

In 2017, the Australian Financial Review reported that Myer slashed 50 jobs by outsourcing its contact centre and digital services functions. We have been successful in redeploying some roles.” ” Despite Barnard initiating the decision, the source said that the GM did not take part in the difficult conversations.

Department Stores 279

Department Stores Management 279

Inside Retail

NOVEMBER 26, 2023

The Australian Competition and Consumer Commission (ACCC) in its latest report for the Digital Platform Services Inquiry raised concerns that expansion of these platforms has increased the risk of them engaging in harmful behaviour, such as invasive data collection and practices that lock in customers and limit their choices.

Consumer 246

Consumer Marketing 246

Inside Retail

FEBRUARY 1, 2024

AWS CEO Andy Jassy in a statement touted the unit’s “continued long-term focus on customers and feature delivery,” citing efforts to incorporate generative AI into many of its services. In the fourth quarter, Amazon Web Services (AWS) posted revenue of $24.2 billion, largely in line with analysts’ expectations.

Merchant Services 264

Merchant Services Fulfillment Advertising Shipping 264

Inside Retail

MARCH 11, 2024

Credible reports suggest The Body Shop Australian business is facing a cashflow crisis as a result of the collapse of the UK parent company. As a result, global subsidiaries are struggling to pay suppliers for services rendered during that peak. The cash pooling ceased when the business entered into administration.

Shopping 290

Shopping Accounting Management Marketing 290

Retail Times

OCTOBER 8, 2021

A new report from Boots finds the increasing popularity of digital healthcare services is creating a new era of on-demand healthcare post-pandemic.

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45

Retail TouchPoints

JUNE 26, 2023

JD.com reportedly plans to combine its 7Fresh supermarket chain with other online services, creating an independent company selling fresh food and groceries to millions of people throughout China, according to Bloomberg and other media outlets. billion USD ) and RMB 70 million ( $9.8

Supermarket 288

Supermarket Net Profit Planning Store Operations 288

Inside Retail

MARCH 7, 2024

Spirit subscription service Liquor Loot has collapsed into administration as the company was reportedly struggling with cash flow. The administrators have not laid off staff, and shoppers are still able to access Liquor Loot tasting packs, subscription services, and full bottles via its website.

Planning 279

Planning Consumer 279

Inside Retail

APRIL 22, 2024

According to a recent Euromonitor report, while consumer food-service value nears pre-pandemic levels in 2024, dining-in at restaurants will not return to pre-pandemic level until 2028 in Asia Pacific. Apac’s food-service spending surpassed pre-Covid levels in 2024, as revenues grew 12 per cent to more than US$1.2

Kiosk 147

Kiosk Fulfillment Consumer Accounting 147

Inside Retail

MARCH 17, 2024

billion on online purchases last year, up 7 per cent, the 2024 Inside Australian Online Shopping Report showed. ” However, the report noted a decline in average basket size across all generations, falling 3 per cent to $109 among Baby Boomers and 5 per cent to $110 among Gen X. . Baby Boomers spent $12.5

Shopping 298

Shopping 298

Inside Retail

DECEMBER 20, 2023

. “The failure by Australia Post Group to provide business customers with the remedies they were entitled to is extremely concerning, but we acknowledge that Australia Post self-reported this conduct to the ACCC,” said ACCC commissioner Liza Carver. The mailing service provider reported the breach to the ACCC last May.

Consumer 246

Consumer 246

Inside Retail

OCTOBER 26, 2023

Amazon reported a 13 per cent increase in net sales to $143.1 Its cloud service AWS reported an increase in sales of 12 per cent to $23.1 The e-commerce giant booked a net income of $9.9 billion during the third quarter of FY23. billion, as sales grew 11 per cent to $87.9 billion in the international segment.

Advertising 264

Advertising Fulfillment Consumer Planning 264

Inside Retail

APRIL 16, 2024

A new report highlights how TikTok has grown to be a powerful tool for big and small businesses alike, revealing that more than 8.5 The inaugural TikTok Economic Impact Report by Oxford Economics has found that in the last financial year, TikTok contributed $1.1 billion to Australia’s GDP and supported nearly 13,000 jobs.

Advertising 130

Advertising Marketing Shopping ATS 130

Retail TouchPoints

MARCH 18, 2024

Ebay has added luxury apparel to its consignment service , so sellers can now hand off the listing and selling of these goods to Ebay experts. UK and Germany, the company reported. UK and Germany, the company reported. Sellers are paid a specific commission fee based on the final selling price.

Apparel 173

Apparel Shipping Fashion Customer Experience 173

Inside Retail

FEBRUARY 12, 2024

Electronics and appliance retailer JB Hi-Fi reported total sales of $5.16 The key growth categories in the market were mobile phones, games hardware, small appliances, whitegoods and services. billion for the six months ended December 31, down from $5.3 billion year on year. The company’s net profit after tax was $264.3 per cent to $3.62

Net Profit 263

Net Profit Accounting Consumer Marketing 263

Inside Retail

APRIL 28, 2024

There has also been significant progression of the strategy, including increasing brand awareness, launching a subscription service, developing our retail media proposition and mobile app growth.” Meanwhile, the company reported its third quarter revenue rose 8.9 ” The beauty brand will begin the search for a new CEO.

Returns 147

Returns Planning 147

Inside Retail

APRIL 28, 2024

At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment. Now more than ever, creating a seamless journey from ordering to unboxing is crucial. In fact, 33.7 What’s the rush?

Checkout 147

Checkout Shipping Fulfillment Customer Experience 147

Retail Wire

MARCH 1, 2023

Instacart reported that its revenues jumped more than 50 percent in the fourth quarter, and its profit margins rose more than 80 percent. The delivery service is reportedly closer to filing an initial public offering of its stock.

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238

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 277

Fulfillment Drop-Shipping Customer Retention Shipping 277

Retail TouchPoints

FEBRUARY 5, 2024

Through a partnership with Swiftly , the discount grocery chain will be able to expand its digital footprint while giving its retailers access to robust digital advertising services. In today’s competitive landscape, delivering value extends beyond pricing.

Advertising 258

Advertising Promotions Marketing Consumer 258

Retail TouchPoints

JUNE 26, 2023

billion through Amazon Web Services and another $6.5 In 2023, Amazon expanded its dedicated air cargo network , Amazon Air, to India, making the country the third market for the service after the U.S. Amazon has reportedly planned to invest $12.9 and Europe.

Supermarket 261

Supermarket Planning Marketing ATS 261

Inside Retail

AUGUST 17, 2022

Australian businesses and consumers are encouraged to share their views on social media services as the Australian Competition and Consumer Commission (ACCC) prepares the sixth interim report in its Digital Platform Services Inquiry. The final report will be submitted to the treasurer by March 31 next year.

Consumer 246

Consumer Marketing Advertising 246

Retail TouchPoints

OCTOBER 31, 2023

In her new role she will assume responsibility for outside pro sales efforts as well as the company’s installation services business while continuing to oversee U.S. Both Chip Devine, SVP of Outside Sales, and Tim Wilkerson, SVP of Home Services, will now report to Campbell. Padilla also will now report to Campbell.

Promotions 262

Promotions Returns Consumer Marketing 262

Inside Retail

FEBRUARY 13, 2024

UK-based SSP Group has signed an agreement to acquire Airport Retail Enterprises (ARE) for an undisclosed sum, Verdict Food Service reported. With the acquisition, SSP will own all of ARE’s 62 locations in seven Australian airports, which are generating annual sales of approximately $200 million.

Returns 275

Returns Location 275

Inside Retail

FEBRUARY 7, 2023

The McDelivery service has finally made it Downunder, six years after it was launched overseas. for delivery and a 5 per cent customer service fee for orders over $12, QSR reports. Initially this new delivery service is available only in selected New South Wales locations. According to news.com.au

Location 246

Location ATS 246

Inside Retail

OCTOBER 16, 2023

The centre features a grooming salon with self-service options, a full-service veterinary hospital, a curated mid-tier and high-end merchandise assortment, a cafe specifically designed for a canine clientele, and more features to serve the needs of man’s best friend and their owners. And many of them have money to burn. per cent.

Marketing 264

Marketing Clienteling Accessories Apparel 264

Retail TouchPoints

FEBRUARY 8, 2024

Walgreens Boots Alliance (WBA) CEO Tim Wentworth has made three new executive appointments that reaffirm the company’s focus on health services and retail pharmacy. Langowski, Mahajan and Burger will report directly to Wentworth and join WBA’s current executive leadership team when they officially start their roles in March 2024.

Accounting 250

Accounting Management Marketing Customer Experience 250

Inside Retail

AUGUST 1, 2023

Woolworths Group and its subsidiary Woolstar have allegedly failed to pay more than $1 million in long service leave to 1235 former employees. A Woolworths spokesperson said the retailer had self-reported the issue to the regulator last February. Meanwhile, Woolstar failed to pay $45,000 in entitlements to 36 former employees.

Payment Services 246

Payment Services Supermarket 246

Retail TouchPoints

OCTOBER 4, 2023

according to reporting in Supermarket News and other outlets. Amazon appears to be putting more of its corporate weight behind its Amazon Fresh banner, with a new store design and an expansion of delivery services to non-Prime members announced in August 2023. The opening, which took place Sept.

Checkout 253

Checkout Supermarket Apparel Payment Services 253

Inside Retail

MARCH 18, 2024

According to the Seamless Scheme Design Report, the Australian fashion sector produces and imports over 1.4 The post Rntr launches repair service, signs first fashion label partner appeared first on Inside Retail Australia. billion units of new apparel per year, with more than half ending up in the trash.

Fashion 278

Fashion Apparel Management Consumer 278

Retail TouchPoints

FEBRUARY 27, 2024

According to a McKinsey & Company report , the integration of AI-driven security systems in retail has brought about a notable decline in the incidence of cyberattacks. While the report primarily focuses on how AI can optimize store layouts and marketing strategies, there is an underlying message on data security.

Payment Services 263

Payment Services Wholesale Store Layout Inventory Management 263

Inside Retail

OCTOBER 10, 2023

“(The) government is addressing the risks posed by new digital payment services, which are currently unregulated, to protect consumers, promote competition and spur innovation,” Treasurer Jim Chalmers said in a statement. Reporting by Renju Jose in Sydney; Editing by Stephen Coates, of Reuters. billion in 2022, from 29.2

Payment Services 278

Payment Services Finance Promotions Planning 278

Inside Retail

NOVEMBER 22, 2023

He also worked as SVP of merchandising, reporting to the president of Puma North America. “We are excited by, and confident in, his ability to lead our heritage brand into its fourth decade, building brand momentum and sales for our franchisees, and continuing to deliver exceptional products and services for new and existing customers.”

ATS 264

ATS 264

Inside Retail

MARCH 25, 2024

A roadmap for delivering customer experience Coinciding with the launch of the new POS hardware suite this week, Shopify has released a report 5 Tactics to Level Up Your In-store Experience – a roadmap for retailers wanting to enhance their customer experience strategy. Make it special for shoppers by focusing on personalisation and service.

Customer Experience 243

Customer Experience Merchant Services Checkout Payment Services 243