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Customer Service is Personal, so Show Me the Love

Retail TouchPoints

Key findings and surprises from Bizrate Insights’ January 2024 survey of 900 online shoppers provide a framework to view what is most important to the demanding online shopper. Retailers must beware. Satisfaction is the gauge that retailers use to measure their performance.

Returns 212
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Want to Have Great CX This Holiday Season? Focus on Employee Experience First

Retail TouchPoints

This is Part 1 of The Holiday Readiness Series , which will feature tactical tips and takeaways from experts that retailers can still apply to rev up their sales results. Check out the Retail Strategy & Planning Series on-demand. Unfortunately, the nature of holiday shopping also makes customer service issues more problematic.

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How FOMO drives consumers and retailers to participate in Black Friday

Inside Retail

Over the past decade, the Cyber Week sales period, anchored by Black Friday, has become a bigger fixture on the retail calendar. It has brought forward the all-important holiday season, as retailers push for the first-mover advantage, discounting before their competitors in an effort to get an early lead. per cent up on 2022.

Consumer 264
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Don’t Fall Victim to a Cyber Attack: A Shopper’s Guide to Cybersecurity

Retail TouchPoints

With shoppers handing over personal and credit card information without batting an eyelash to online retailers, cybercriminals are presented with the perfect opportunity to strike. Fortunately, shoppers don’t just have to cross their fingers and hope threat actors overlook their shopping carts.

Shipping 224
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AmEx Launches ‘Door to Shop Small’ Campaign for 2023 Holiday Season

Retail TouchPoints

However, given the current economic environment, 88% of small businesses indicate that they need support from customers in their communities. After all, 55% anticipate that Small Business Saturday will contribute significantly to their overall holiday sales this year.

Shopping 250
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ThredUP Has a New CMO After 5 Years Without

Retail TouchPoints

Resale platform ThredUP has appointed Noelle Sadler as the company’s first dedicated Chief Marketing Officer in five years. ThredUP plans to tap into Sadler’s past experience at retailers such as Lulus — where she was also CMO — and MAC Cosmetics as it looks to sharpen its focus on “capturing the mindshare of younger consumers.”

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What Walmart’s new private-label brand says about the grocery retail landscape

Inside Retail

Last week big-box retailer Walmart announced the launch of a new private-label grocery brand called Bettergoods. The release marks Walmart’s largest private brand food launch in 20 years and the fastest private food brand the retailer has brought to market. percent year-over-year (YoY), compared to the 1.1