Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. This has so far been extremely useful for retailers to manage inventory and monitor products in cases of shoplifting.

Checkout 224

Checkout Customer Experience Merchandise Store Consumer 224

Inside Retail

FEBRUARY 26, 2024

The retail headwinds just seem to keep coming. Retailers have endured narrowing margins and soaring rents and watched the cost of living eat into discretionary spending during a tumultuous 2023. For several retailers, it was too much. Pricing and promotional strategies will be vital as consumers are more cost-conscious.

Inventory Turnover 147

Inventory Turnover Supply Chain Management Customer Retention Inventory Management 147

Retail TouchPoints

APRIL 16, 2024

Customer satisfaction and loyalty are paramount in today’s competitive ecommerce landscape, since customers have countless brands, retailers and marketplaces to choose from. The Shortcomings of NPS Survey collection methods can significantly impact the validity of NPS data. One negative interaction can easily drive them away.

Promotions 147

Promotions Consumer Checkout Wholesale 147

Retail TouchPoints

JANUARY 9, 2024

One of the many platforms that brands have embraced over the last few years to make the most of their advertising budgets is Retail Media Networks (RMN). Retailers have begun leveraging their substantial customer purchase data to inform advertiser’s media strategies. This way buyers can choose what media channels perform best.

Advertising 273

Advertising Inventory Management Management Consumer 273

Retail TouchPoints

SEPTEMBER 14, 2023

that delivers pretty much any item to a consumer with science fiction-style immediacy, retailers remain bound by 21 st -century delivery methods. in an interview with Retail TouchPoints. in an interview with Retail TouchPoints. Until someone invents a Star Trek -style replicator (“Tea. Unemployment is at 3.5%

Fulfillment 237

Fulfillment Shipping Supply Chain Management Consumer 237

Retail TouchPoints

OCTOBER 9, 2023

Shoppers’ retail preferences will be unlike anything we’ve seen even just a year ago. 1: Retailers are testing brands, hiding the parent brand. . #1: 1: Retailers are testing brands, hiding the parent brand. It’s still retail, but it’s not. Some brands are realizing that their retail experience isn’t driving business.

Fulfillment 279

Fulfillment Shipping Suggestive Selling Management 279

Retail TouchPoints

MAY 12, 2022

The solution provider aims to meet the needs of modern, digitally connected retailers by offering solutions across shopper experience, inventory intelligence, loss prevention and operational effectiveness. Sensormatic Solutions has launched an enhanced Sensormatic IQ platform and transformative services.

Loss Prevention 236

Loss Prevention Technical Support Management Consumer 236

Inside Retail

JANUARY 11, 2022

The rise of e-commerce has had a major impact on retail supply chains. Retailers are now investing significant resources into logistics, deploying the latest inventory management systems, automating warehouses and hiring hundreds of hardworking staff in an effort to pick, pack and ship online orders as quickly as possible.

Fulfillment 200

Fulfillment Shipping Inventory Management Location 200

Retail TouchPoints

JULY 17, 2023

Connecting the world of physical objects into a smart network, IoT technology brings new business opportunities for retailers and provides data-driven insights for decision-makers. According to Grand View Research , the global IoT retail market was valued at $42.38 Inventory management. from 2023 to 2030.

Payment Services 217

Payment Services Checkout Inventory Management Customer Experience 217

Shopify

JULY 21, 2023

A complete guide to inventory control in retail. Learn what inventory control is, why it’s important, methods, challenges, and best practices. Start here ››

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Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

Fulfillment 284

Fulfillment Inventory Management Returns Point of Sale 284

Retail TouchPoints

DECEMBER 2, 2021

Online retail is a main target for cyberattacks, and bad bots play a primary role. There are several main threat vectors that cybercriminals use when attempting to compromise an ecommerce site, and each has its own unique method of protection. A successful penetration of the site can affect customers and the retailer alike.

Payment Services 223

Payment Services Accounting Consumer Shopping 223

Retail TouchPoints

JANUARY 8, 2024

Ever since a bold, mob-style group ransacked a California Nordstrom , we’ve seen increasing news of retail theft and loss. We’ve also witnessed an increase in retail earnings reports that cite shrink and organized retail crime (ORC) as the cause for reduced profitability compared to previous quarters. Similarly, 57.8%

Loss Prevention 203

Loss Prevention Returns Point of Sale Shipping 203

Inside Retail

FEBRUARY 20, 2023

According to CEO Anthony Heraghty, Super Retail Group has plenty of reasons to be positive about its performance for the year ahead. However, Super Retail Group now faces challenging economic conditions, and a likely slowdown in customer spending. The group reported no drawn bank debt, and $212 million cash on hand.

Operating Expenses 245

Operating Expenses Inventory Management Management Promotions 245

Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. Long gone are the days where retailers can only say, “Cash or card?”; But how do payment options factor into the overall customer experience?

Finance 253

Finance Payment Services Consumer Shopping 253

Retail Bound

APRIL 13, 2024

Welcome back, retail enthusiasts! One of the topics that consistently comes up in the retail world is the logistics of shipping. From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked.

Drop-Shipping 98

Drop-Shipping Shipping Merchant Services Payment Services 98

Inside Retail

MARCH 7, 2024

Inside Retail’s Top 50 People in E-Commerce is an annual ranking of the most impressive and inspiring leaders in Australia’s online retail industry. Inside Retail : Tell me about your career journey. IR : Do you follow any particular strategies or methods for managing your time, reaching your goals, and improving as a leader?

Fulfillment 249

Fulfillment Shipping Returns Inventory Management 249

Retail Focus

MARCH 6, 2024

Expert Manager at Univers Retail | Published author | Visiting lecturer. In the digital age, luxury retail is facing unprecedented challenges, including the proliferation of counterfeit goods and the increasing shift to online shopping. Benefits of Blockchain in Luxury Retail. Ghalia BOUSTANI.

Inventory Management 147

Inventory Management Fashion Customer Experience Consumer 147

Retail TouchPoints

AUGUST 13, 2020

I had an inventory problem. Every business has to manage excess capacity and/or inventory: restaurants have excess food and empty tables; hotels and homeowners have vacant rooms; retailers have overstock and returns. Inventory levels will be further exacerbated by a spike in returns. Dealing With Excess Capacity.

Apparel 277

Apparel Inventory Management Finance Returns 277

Retail TouchPoints

OCTOBER 27, 2021

The holiday season has always been prime time for retailers to roll out new marketing campaigns, events and experiences that draw people to their stores — and keep them there. Retailers’ health and safety policies and innovative technologies can help consumers feel more comfortable in stores.

Consumer 247

Consumer Loss Prevention Fulfillment Store Layout 247

Retail Smart Guys

OCTOBER 7, 2023

Inventory management is a critical aspect of running a successful small business. Efficient inventory tracking not only helps you meet customer demand but also minimizes costs and maximizes profitability. Start with an Organized System Establishing a well-organized inventory system is the foundation of effective tracking.

Inventory Management 97

Inventory Management Inventory Turnover Management ATS 97

Retail TouchPoints

JANUARY 9, 2024

With no end in sight to the challenges battering the global supply chain, Shao spoke with Retail TouchPoints about how companies, and small businesses in particular, can adapt and thrive in this volatile environment. Retail TouchPoints: The supply chain has been a huge topic of conversation since the pandemic struck.

Merchant Services 226

Merchant Services Shipping Fulfillment Inventory Management 226

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. The ever-changing retail market has made automation a necessity. Every business has its own set of challenges and methods of addressing them.

Management 259

Management Fulfillment Drop-Shipping Employee Engagement 259

Retail TouchPoints

APRIL 9, 2021

Like many others, retail is currently in its most testing period, yet buy online, pick up in-store (BOPIS) is currently revolutionizing the modern-day retail experience. BOPIS helps retailers provide a more accurate stock inventory and better visibility of the stock, keeping supply chains running smoothly.

Sporting Goods 303

Sporting Goods Returns Shopping Apparel 303

Retail TouchPoints

JULY 14, 2023

Offering a More Interactive Experience with AI-Driven Plug-ins ChatGPT plug-ins can also offer much more than the simple search function that many retail websites house and that customers often rely on to find their desired item. This helps minimize stockouts or overstocks during peak seasons.

Fulfillment 189

Fulfillment Dead-Stock Customer Experience Inventory Management 189

Retail Smart Guys

FEBRUARY 19, 2024

As we embark on the exciting journey that is 2024, I wanted to share something that has proven to be a game-changer for our clients at Retail Smart Guys and that is our Inventory Planning service. Navigating the ebb and flow of retail demands a strategic approach. Let’s redefine your retail strategy together.

Markdowns 52

Markdowns Planning Location ATS 52

Retail TouchPoints

AUGUST 17, 2022

The growth spike exposed multiple inefficiencies in the company’s management of its sales and inventory data. Rebel Green had to rely on its small staff — none of whom are analysts by trade — to spend their time tracking inventory and sales rather than selling product.

Management 233

Management Consumer Accounting ATS 233

Wiser

DECEMBER 4, 2023

For brand manufacturers, retail monitoring is a critical aspect of maintaining and enhancing market presence. However, while the benefits of retail monitoring are indispensable, the challenge lies in managing multiple retail partners without escalating costs. This can undermine customer trust and negatively impact brand loyalty.

Inventory Management 146

Inventory Management Promotions Visual Merchandising Management 146

Retail TouchPoints

FEBRUARY 21, 2023

In retail, the wow factor refers to the business’ ability to amaze customers and convert them into store or brand admirers. A recent study from Wharton’s Baker Retailing Center and The Verde Group found that retailers can increase shopper repurchase intent by nearly 60% by delivering a great experience.

Sporting Goods 221

Sporting Goods Payment Services Shrinkage Point of Sale 221

Inside Retail

AUGUST 21, 2023

While the world may slowly be returning to normal in the post-pandemic era, retailers worldwide continue to face labour shortages in customer-facing roles. A recent study by Deloitte found that 74 per cent of executives heading major global retail companies expect shortages in customer-facing positions.

Payment Services 246

Payment Services Management Store Operations Returns 246

Retail TouchPoints

NOVEMBER 28, 2022

“Shoppers are embracing the Buy Now Pay Later payment method more this year to be able to buy desired gifts for family and friends.”. Curbside pickup continued to play an important role, though its usage was affected by the growing number of retailers who stayed closed for Thanksgiving, according to Adobe.

Payment Services 245

Payment Services Fulfillment Accounting Consumer 245

Retail TouchPoints

AUGUST 16, 2021

Returns provide brands and retailers the opportunity to delight their customers. But not all brands and retailers are seizing this opportunity. According to the National Retail Federation (NRF), the U.S. This was rendered possible as retailers and brands offered low-cost shipping, unlimited holding periods and easy returns.

Returns 335

Returns Drop-Shipping Consumer Apparel 335

Retalon

MAY 17, 2024

While nearly three-quarters of all retailers still rely on simple, and consequently limited, tools such as Excel spreadsheets, the integration of AI-driven technologies in supply chain management is revolutionizing how demand forecasting for forward-thinking retailers. What is supply chain demand forecasting?

Supply Chain Management 41

Supply Chain Management Inventory Management Management Promotions 41

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey.

Fulfillment 235

Fulfillment Social Commerce Customer Retention Consumer 235

Retail TouchPoints

SEPTEMBER 22, 2022

But as we begin to get back to a sense of “normalcy,” consumers have reverted back to their traditional methods of shopping. When we consider the methods that have successfully held onto existing customers as well as garnering new ones, there is a common theme: personalization. So what does this mean for the future of retail?

Customer Experience 257

Customer Experience Consumer Shopping Management 257

Wiser

FEBRUARY 21, 2024

As the world navigated the complexities brought on by COVID-19, retail strategies had to evolve rapidly to maintain a competitive edge. The panelists also delved into the specifics of setting new benchmarks and KPIs that reflect the current retail environment’s demands.

Inventory Management 78

Inventory Management Retail Trends Consumer Promotions 78

Retail TouchPoints

MARCH 31, 2021

Nowhere is that more true than the retail market, which has seen a fundamental shift among consumers in the wake of the pandemic. Online is now the preferred method of shopping. The question is: are retailers ready to handle it? They say you can never go back. A recent survey by McKinsey & Co. trillion by 2023, up from $4.2

Consumer 312

Consumer Inventory Management Boutique Management 312