Retail TouchPoints

APRIL 25, 2024

Best Buy and media site CNET will work together to provide shoppers with experts’ picks and product reviews throughout their purchasing journey. In tests performed on Best Buy channels earlier this year, integrating CNET ’s insights and expertise in stores and on BestBuy.com helped increase consumer trust.

Advertising 189

Advertising Consumer Shopping Marketing 189

Retail TouchPoints

FEBRUARY 20, 2024

and UK, following a test period with two Sweden-based companies, the restaurant app Maitres and the Tradera marketplace. When a customer registers for the “Sign in with Klarna” service, they choose what data they want to share and also can sign up for any membership or bonus programs offered by the retailer.

Merchant Services 226

Merchant Services Payment Services Consumer ATS 226

Inside Retail

SEPTEMBER 20, 2023

Not that long ago, online retailers would have had a website designed and built, then launched and prayed. We can design tests for all of those segments one by one which help people when it comes to analytics and personalisation.” The benefits to a retailer of experimentation are easily quantifiable.

Checkout 264

Checkout Marketing Accessories Advertising 264

Retail TouchPoints

AUGUST 1, 2023

How can retailers transform losses into profits? As a result, profitability is now a top priority for retail CEOs. Faced with shifting economic and consumer dynamics, retail leaders strive to unlock strategies that turn losses into profits. Despite the appeal and growth of ecommerce, retail profitability has been on a decline.

Drop-Shipping 235

Drop-Shipping Consumer Shipping Returns 235

Inside Retail

MARCH 17, 2024

The Australian Competition and Consumer Commission (ACCC) has blocked a Bakers Delight plan to install a new product price tiering system for a range of promotional products in its new point-of-sale system. Bakers Delight’s new PoS system will not allow for product or price modification of discount promotions.

Planning 272

Planning Promotions Point of Sale Consumer 272

Retail TouchPoints

MARCH 20, 2024

In an interview with Retail TouchPoints , Plenert outlined five key store design and experience lessons from the luxury sector. Luxury stores tend to have a faster cycle for store renovation than any other specialty retail category,” Plenert said. That all requires new fixtures, furniture and other elements to make it work.”

Specialty Retailers 255

Specialty Retailers Department Stores Consumer Advertising 255

Inside Retail

OCTOBER 23, 2023

Greeting card retailer Hallmark Australia has opened a new concept retail store at Blackburn Square Shopping Centre in Victoria. In addition, the store offers locally sourced items including Frankie Gusti candles, Miss Frankie nail polishes, and Bopo Women beauty products.

Marketing 249

Marketing Consumer Shopping ATS 249

Inside Retail

JANUARY 29, 2024

“I think our success is in most part due to our dedication to never compromise,” Emma Lewisham told Inside Retail. Lewisham’s unwavering commitment to natural beauty has seen top-selling products fly off the shelf, including its illuminating oil cleanser and skin reset serum. “I Twenty years of research went into this one serum.

Consumer 237

Consumer Marketing ATS 237

Inside Retail

SEPTEMBER 27, 2023

Google has announced that Google Optimize and Optimize 360, its five-year-old products used to test and improve user experiences, are no longer available after September 30. In its place, Google is improving its integration with the following alternative A/B testing providers: Optimizely, AB Tasty, and VWO.

Checkout 264

Checkout Marketing ATS 264

Retail TouchPoints

MARCH 29, 2024

The Home Depot has revamped and rebranded its retail media network, which first launched in 2018. Previously known as Retail Media+, the offering has been renamed Orange Apron Media. We are very excited for this new chapter of our retail media organization, Orange Apron Media,” said Babcock in a statement.

Advertising 218

Advertising Customer Experience Planning Marketing 218

Retail TouchPoints

APRIL 3, 2024

Chase Bank has launched a digital media business that “combines the scale and audience of a retail media network with the exclusive advantages of Chase’s first-party financial data, institutional credibility and precise targeting capabilities,” according to a company statement.

Advertising 223

Advertising Consumer Marketing Shopping 223

Retail TouchPoints

MARCH 19, 2024

The social media juggernaut has made new updates to its ecommerce solutions to “make it even easier to drive product discovery and sales,” according to a new blog from TikTok. Regardless of the measurement methodology, we are seeing a return for retail advertisers that’s 1.6X to 2X better than other media channels.”

Merchant Services 240

Merchant Services Advertising Shopping Promotions 240

Inside Retail

SEPTEMBER 27, 2023

However, after two years of testing, calculations revealed that using the material would generate more carbon emissions in the product’s lifecycle. “To scale production, the level of disruption to the manufacturing environment was such that we needed to change everything in our factories. . It was disappointing.”

Planning 261

Planning Accessories ATS 261

Retail TouchPoints

FEBRUARY 8, 2024

Kroger will be the first company to test out Intelligence Node ’s new digital shelf optimization solution as it seeks to enhance its online marketplace. The partners hope that clearer, more informative product listings will not only improve the customer experience but also give Kroger better insights into product performance.

Customer Experience 243

Customer Experience Management Marketing ATS 243

Retail TouchPoints

JANUARY 9, 2024

Google Shopping ads are now accessible to Instacart ’s advertising partners, which can leverage Instacart’s retail media data. This means that CPG advertisers that work with Instacart can now activate Google Shopping ads powered by Instacart’s first-party data and closed-loop insights to reach consumers searching for products on Google.

Shopping 250

Shopping Advertising Consumer Promotions 250

Inside Retail

JANUARY 8, 2024

Australian size-inclusive intimates brand Nala has launched its newest product, which will expand its size range created exclusively for J cups. The post Inclusive Aussie intimates brand Nala launches J Cup bras appeared first on Inside Retail Australia.

Marketing 284

Marketing Accessories Fashion 284

Inside Retail

OCTOBER 13, 2023

Tesla Motors Australia has paid fines worth $155,460 for failing to comply with mandatory safety standards for products powered by button batteries. The Australian Competition & Consumer Commission (ACCC) alleges Tesla failed to conduct safety tests before supplying three of its key fob models and two of its illuminated door sill models.

Consumer 130

Consumer 130

Inside Retail

MAY 1, 2024

Positioned as a mass brand, Hairification was conceptualised to fill the gap in the market for efficacious hair growth products with grocery store accessibility and price point. Consumers are driving this shift by applying the same standards they have for their makeup, skincare, sunscreen and tanning products to hair care.

Beauty and Health 262

Beauty and Health Point of Sale Consumer Marketing 262

Retail TouchPoints

JANUARY 19, 2024

Put mildly, it has been a challenging few years for retailers. Retailers cannot take this resilience for granted. To address these compounding problems, retailers need to re-evaluate their operating priorities by focusing on cost-cutting measures that also enhance customer experiences, such as through automation, AI or other tech.

Payment Services 327

Payment Services Merchant Services Customer Experience Consumer 327

Retail TouchPoints

MAY 2, 2024

[Editor’s note: This is an excerpt from the recent Retail TouchPoints Tech Guide, 3 Ways Generative AI is Transforming Brand Experiences. Then, test prompts that align with your brand’s creative needs. You can even automate sophisticated editing tasks, such as switching out products and removing unwanted elements.

Customer Experience 226

Customer Experience Management ATS Marketing 226

Retail TouchPoints

JANUARY 18, 2024

The technology, particularly generative AI, already is powering use cases throughout the retail enterprise, and it’s still on a strong growth trajectory, even — or perhaps especially — because the technology itself is still developing. AI can speed up marketing, merchandising and product development.

Merchant Services 265

Merchant Services ATS Customer Experience Marketing 265

Retail TouchPoints

OCTOBER 9, 2023

Walmart has unveiled a host of new tech-powered experiences that it has already launched or is currently testing, all designed to simplify the lives of its customers. The tools already launched include enhanced search via the use of generative AI, a new beauty try-on experience and a voice assistant in the retailer’s app.

Shopping 238

Shopping 238

Retail TouchPoints

NOVEMBER 8, 2023

DoorDash has added tax-advantaged HSA and FSA accounts as payment options for on-demand delivery of more than 30,000 eligible products. To publicize the new option, the delivery service has added “HSA/FSA Eligible” labels under individual products on select merchants’ store pages.

Merchant Services 162

Merchant Services Payment Services Accounting Consumer 162

Retail TouchPoints

APRIL 23, 2024

a month, Prime members will now have access to unlimited grocery delivery on orders over $35 from Amazon Fresh , Whole Foods Market and a variety of local grocery and specialty retailers, as well as number of other delivery and fulfilment options. A free 30-day trial also is available to let customers test out the service before committing.

Specialty Retailers 212

Specialty Retailers Fulfillment Marketing Shopping 212

Retail TouchPoints

DECEMBER 27, 2023

of all retail sales, according to a report from the National Retail Federation and Appriss Retail. This means that for every $1 billion in sales, the average retailer incurred $145 million in merchandise returns. of all retail sales and totaling nearly $817 billion. The 2023 numbers were released on Dec.

Returns 261

Returns Accounting Shopping ATS 261

Retail TouchPoints

MARCH 1, 2024

Party City will accelerate remodels to expand a new store format that features a dedicated service area for the retailer’s extensive balloon assortment along with “birthday worlds,” designed to be one-stop shops for both kids’ and adults’ celebrations. during the first half of 2024. One of the reformatted stores, in Cumberland, Ga.,

Planning 240

Planning Shopping Location ATS 240

Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

Location 207

Location Shopping Fast Fashion Checkout 207

Retail TouchPoints

DECEMBER 19, 2023

Beauty retailer Beautyque NYC — which debuted in 2020 as the first 3D virtual beauty store — is testing out a new technological innovation in the beauty space: a virtual reality app that will allow users to immerse themselves in a virtual beauty store where they can interact with and shop for products.

Shopping 254

Shopping 254

Inside Retail

MARCH 21, 2024

“While we have delivered an incredible product, some of the innovations are really at ‘stage one’. We will no doubt use the learnings from this store as a springboard for future development,” Rose told Inside Retail in an exclusive interview. Trial and error For Coles, the ability to learn from the Chadstone store is key.

Supermarket 278

Supermarket Beauty and Health Point of Sale Shopping 278

Inside Retail

DECEMBER 4, 2023

With brands and retailers weathering through an uncertain economic climate, they’re reshuffling their priorities to help navigate turbulent waters. In calmer conditions, businesses zeroed in on offering the highest quality products for the most affordable price. So what are the broader implications? Is it time for a UX audit?

Customer Experience 283

Customer Experience Checkout 283

Inside Retail

DECEMBER 1, 2022

Products shipped cross-border by Chinese online fast-fashion giant Shein have been found to contain toxic chemicals at rates twice the level allowed under EU regulations, according to a report prepared by Greenpeace in Germany. The non-profit purchased 47 products for chemical testing to be sent to an independent laboratory.

Fast Fashion 246

Fast Fashion Fashion Accessories Shipping 246

Retail TouchPoints

MAY 11, 2023

Generative AI in Search Shopping will be one of the key test cases for Google’s new Search Generative Experience (SGE), which uses generative AI to make more complex search tasks “simpler and smarter.” SGE is built on Google’s existing AI-powered Shopping Graph , which includes 35 billion product listings, 1.8

Shopping 247

Shopping Accounting Advertising Consumer 247

Inside Retail

JANUARY 3, 2022

The Australian Competition and Consumer Commission has said it will “name and shame” retailers and suppliers jacking up the price of rapid antigen tests, as the Omicron pandemic continues to spread. We won’t be shy to name and shame suppliers and retailers we consider to be doing the wrong thing,” Sims said. “We

Supermarket 240

Supermarket Consumer Management ATS 240

Retail TouchPoints

JANUARY 24, 2024

As a company that sells mattresses, pillows and other sleep-related goods, it’s a natural thing to do — but Casper has gone far beyond the basics of having potential customers “test” a mattress by lying down for a few minutes with a salesperson hovering. In some ways it’s no surprise that Casper has focused on the in-store experience.

Visual Merchandising 147

Visual Merchandising Shopping Consumer Fulfillment 147

Inside Retail

SEPTEMBER 29, 2023

Today, beauty devotees worldwide are making major investments in their everyday sunscreens and, as with any skincare product, they’re seeking out the world’s leading formulations. You see, Australians consider SPF a therapeutic good, and as a result, SPF formulations in Australia must satisfy a rigorous testing process.

Shipping 263

Shipping Marketing Consumer Shopping 263

Inside Retail

MARCH 25, 2024

The value of luxury and premium fashion goods is often in their design, storytelling and product quality. But recently, fast-fashion brands including Zara, H&M, Mango, Urban Outfitters and Topshop have been testing limited-run premium collections in addition to their regular and frequent product drops.

Fast Fashion 130

Fast Fashion Fashion Consumer Fulfillment 130

Retail TouchPoints

AUGUST 29, 2022

That’s a major reason the rollout coincided with a network refresh for the retailer’s U.S. The retailer chose the Aruba ESP (Edge Services Platform), delivered via HPE GreenLake for Aruba’s network-as-a-service (NaaS) offering. Test, Test and Test Again.

Outdoor 282

Outdoor Location Store Operations ATS 282