Retail TouchPoints

MARCH 18, 2021

The return to brick-and-mortar will be a slow, steady process, and preparing stores for the great return will be as much about making shoppers comfortable as it will be about enticing them back. Cleanliness Will be Just as Important to Returning Shoppers.

Sporting Goods 293

Sporting Goods Fulfillment Returns Store Layout 293

I Vend

OCTOBER 10, 2023

As we race headlong into the holiday season, the best gift that retailers could receive would be…a crystal ball. Having the ability to predict the future, to know how shoppers are going to behave would make retailers as excited as a child finding a full Santa sack at the end of their bed on Christmas morning.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

I Vend

OCTOBER 16, 2023

As discretionary spend decreases in inverse proportion to cost of living increases, and consumers think more carefully about where they spend, retailers have to get really smart about strategies to win and retain their share of the market. iVend helps retailers iVend helps retailers to capture and analyse customer data.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

Inside Retail

SEPTEMBER 12, 2021

Fun, fashion-forward online retailer Showpo hit the scene 11 years ago and has since become one of Australia’s most successful and much-loved e-commerce businesses, with millions of loyal social media followers and customers. . This has led to a reduction in returns for Showpo, a win for any e-commerce business.

Fashion 246

Fashion Returns Customer Experience Shopping 246

Inside Retail

JULY 18, 2023

Retailers have always been aware that their success relies on more than the product alone, and the retail store of today is no longer just a destination for in-person shopping. But without optimising the tools available or resetting strategy, retailers may struggle to remain successful in this new world.

Payment Services 130

Payment Services Fashion Point of Sale Customer Experience 130

Retail Focus

NOVEMBER 28, 2022

The retail environment has witnessed many changes during the past couple of years. Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . Ghalia BOUSTANI, PhD.

Customer Experience 246

Customer Experience Management Payment Services Clienteling 246

Inside Retail

JANUARY 24, 2023

After so much Covid-19 disruption and damage, the National Retail Federation’s (NRF) Big Show returned to the Big Apple with an equally big bang last week. In-store innovation Retailers continue to overhaul legacy systems and integrate in-store tech at pace, with one goal – a seamless customer experience.

Fulfillment 130

Fulfillment Customer Experience Consumer Returns 130

Retail TouchPoints

MARCH 31, 2023

Retailers know that customer engagement must be the focus of their marketing efforts. The only problem is, for many retailers, the idea of becoming involved in the financial transaction part of the journey is a leap too far. Its simplicity works for the retailer and customer alike. Many customers bail at this point.

Payment Services 246

Payment Services Accounting Point of Sale Customer Experience 246

Retail TouchPoints

MAY 14, 2024

To create successful live shopping experiences, retailers must first understand their customers’ behavior, preferences and motivations,” said Joe Kwong, Head of Business Development at Agora in a statement. Qurate Retail’s New App and FAST Channel Qurate Retail’s Sune shopping app.

Shopping 257

Shopping Fashion Consumer Promotions 257

Inside Retail

NOVEMBER 28, 2022

The pandemic has accelerated this shift and it has changed the game for retailers, customers, and every part of the supply chain that connects them. In doing so, it poses a huge threat to other platforms, including Meta (Facebook and Instagram), and Amazon, which has long owned the conversation around online retail.

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

Retail TouchPoints

SEPTEMBER 29, 2021

This process happens so quickly and in such an engaging way, users often repeat it several times in one session, going from discovery to action [and then] back out to their For You page to be entertained and discover even more products. Frictionless” … the dream of every ecommerce player and yet so hard to achieve.

Social Commerce 294

Social Commerce Shopping Advertising Marketing 294

Inside Retail

NOVEMBER 20, 2022

Rewe, one of the country’s leading food retailers, has just launched its second Rewe Pick & Go store in Prenzlauer Berg, a central neighbourhood in Berlin known for its many attractions and nightlife. Images of shoppers are processed in a data saving manner and only used to enable cashless shopping. billion euros in 2021.

Checkout 130

Checkout Payment Services Supermarket Specialty Store 130

Retail TouchPoints

JULY 5, 2022

Retailers’ attitudes about ecommerce have undergone a series of rapid evolutions over the last two years. We’re seeing a shift of focus in the retail environment,” explained Publicis Sapient Head of Retail Strategy for North America Hilding Anderson in an interview with Retail TouchPoints. “We UK, Germany and Australia.

Merchant Services 282

Merchant Services Shipping Customer Experience Grocer 282

365 Retail

JUNE 20, 2022

Fulfilment – both in terms of delivery and returns – top shoppers’ considerations when buying online, the latest research from Retail Technology Show , the flagship event for retail, reveals.

Fulfillment 76

Fulfillment Returns Customer Experience Shipping 76

Retail TouchPoints

MAY 5, 2022

This is especially true in the retail industry. Whether it’s resolving a problem, making a purchase or return or any other need, customers expect speed, efficiency and a seamless interaction — all while expending minimal effort. Instant gratification means optimizing self-service channels for fast and frictionless support.

Customer Experience 230

Customer Experience Consumer Management Returns 230

Cisco Retail

OCTOBER 11, 2021

Whether a retail bank, wealth management firm, credit union, or insurance company with a banking segment, the financial industry is facing dramatic changes on how best to accommodate customers, and what is the appropriate mix between brick-and-mortar bank branches, remote work, self-service ATMs, and digital platforms. Are you ready?

Returns 137

Returns Customer Experience Management Marketing 137

Inside Retail

SEPTEMBER 12, 2021

Fun, fashion-forward online retailer Showpo hit the scene 11 years ago and has since become one of Australia’s most successful and much-loved e-commerce businesses, with millions of loyal social media followers and customers. This has led to a reduction in returns for Showpo, a win for any e-commerce business.

Fashion 130

Fashion Returns Customer Experience Shopping 130

I Vend

FEBRUARY 13, 2022

iVend POS iVend helps retailers offer the broadest range of payment types. We examine why staying ahead of the payment types game is essential for retailers, and how integration is the key to reducing friction and increasing sales. It can be a small delay or ‘snag’, a few extra keystrokes, or an extra step or two in a process.

Payment Services 98

Payment Services Checkout Point of Sale Customer Experience 98

Retail TouchPoints

JUNE 29, 2021

When Amazon Go launched in 2018, critics claimed that it would take more than a decade for autonomous retail to catch on. Fast-forward a couple of years and one global pandemic later, it’s clear that autonomous retail isn’t going anywhere. The Pandemic’s Initial Impact on Retail.

Payment Services 225

Payment Services Checkout Customer Retention Kiosk 225

Retail TouchPoints

APRIL 3, 2023

Within one month of adoption, the brand saw a 33X return on investment. Like many retail and CPG brands, Myos Pet taps into a combination of channels, from email to social media and SMS, to engage with its customers. A series of prompts, from reordering services to abandoned cart reminders, also support fast, frictionless shopping.

Payment Services 213

Payment Services Accounting Planning Consumer 213

365 Retail

OCTOBER 5, 2023

The company, whose technology enables online retailers to access and complete frictionless, end-to-end fulfilment operations, is on the cusp of introducing a comprehensive returns policy, personalised courier notifications and the promise of personalised inserts in packages to its already considerable roster.

Merchant Services 57

Merchant Services Fulfillment Returns Shipping 57

Retail TouchPoints

JANUARY 3, 2023

Instead of supplements that sit in bottles in your medicine cabinet, our belief is that health should be readily available in your pocket,” Yoshimura said in an interview with Retail TouchPoints. The returning customer will also get more information on drinking moments and various use cases.” The same thing happens with the ads.

Beauty and Health 250

Beauty and Health Marketing Consumer Advertising 250

A1 Retail

APRIL 26, 2021

InPost’s recently launched ‘Instant Returns’ service allows shoppers to send back items by using a QR code on their phone, simplifying the returns process. schuh and New Look are the latest retailers to offer the solution to customers, after Missguided launched the service with InPost last month.

Returns 68

Returns Consumer ATS 68

Retail TouchPoints

SEPTEMBER 16, 2021

However, one reason for this flurry of enhancements is that there’s still considerable friction in social commerce processes. For consumers, creators and retailers alike, sifting through the ever-changing array of functionalities across platforms is still fraught with misfires, miscommunications and mistrust. earning $26.97

Social Commerce 294

Social Commerce Consumer Merchant Services Checkout 294

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 138

Consumer Payment Services Fulfillment Advertising 138

Retail TouchPoints

NOVEMBER 11, 2020

When the pandemic began to take shape last spring, many organizations were forced to hastily restructure their retail operations. The result was substantial: all North American online retail orders increased by 126% by May 3, 2020. What to Keep in Mind When Embracing Innovative Solutions for Retail Infrastructure.

Merchant Services 165

Merchant Services Consumer Checkout Management 165

I Vend

AUGUST 10, 2021

The COVID surge for supermarkets The pandemic hit many retailers hard, with stores shut and high streets deserted. Learn how our retail technology drives process transformation in grocery. Retail technology and process transformation offers opportunities to differentiate and adapt. year on year. Delivery options.

Supermarket 100

Supermarket Payment Services Checkout Grocer 100

Hyken

DECEMBER 17, 2021

This is on top of their usual tough competition against retail and e-commerce conglomerates like Walmart and Amazon. . Refine the Return and Replacement Process. With the surge in e-commerce spending, returns and exchanges have become a routine part of the process. Amp Up Communications When There’s a Mishap.

Shipping 64

Shipping Returns Customer Experience Consumer 64

365 Retail

NOVEMBER 28, 2022

The retail environment has witnessed many changes during the past couple of years. Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . Ghalia BOUSTANI, PhD.

Customer Experience 98

Customer Experience Management Payment Services Clienteling 98

A1 Retail

MAY 26, 2021

This is the first step towards a new future for the entire retail industry. Sensei , the autonomous retail tech company is today opening the first autonomous store opening to the public, in partnership with Sonae , a portuguese retailer. A frictionless shopping experience. The store opens on 26th may.

Payment Services 45

Payment Services Shopping Store Operations Consumer 45

A1 Retail

AUGUST 26, 2021

The shift to ecommerce has changed the game for modern retailers, leading many to shift their attentions online and start to plan for international growth. To do so effectively, however, retailers need to optimise their payments ecosystems now to put in place the right framework for expansion in the future.

Merchant Services 98

Merchant Services Payment Services Consumer Returns 98

365 Retail

JUNE 28, 2022

The UK’s diverse festival scene not only has an eager clientele awaiting to return, but also represents a huge opportunity for brands to collaborate and utilise an industry that is adapting how they make the use of their space to bring a new, revitalised attraction to a refreshed audience.

Location 70

Location Clienteling Outdoor Planning 70

Retail Insider

AUGUST 10, 2021

Whichever way you look at it, this is something retailers and hospitality operators are keen to remove from their organisations. . There has been much talk about making the experience for customers frictionless and covid-19 has certainly driven it up the agenda because it often relates to interactions between employees and customers.

Payment Services 52

Payment Services Supermarket Returns Shopping 52

365 Retail

MARCH 1, 2022

Amazon will continue to dominate online sales : As the world’s largest online retailer, Amazon will remain the platform that eCommerce brands will need to be on in order to survive. Just prior to the pandemic, worldwide retail eCommerce sales stood at USD 3.35 appeared first on 365 RETAIL | Retail Technology News.

Social Commerce 109

Social Commerce Drop-Shipping Fulfillment Shopping 109

Hyken

NOVEMBER 11, 2022

QR codes simplify the process of reaching out to customer service without having them figure out a way on their own to reach out to you. QR codes for product exchange and return services . Amazon, the leading online retail giant, provides a contactless return service through QR codes. QR codes for product manuals .

Payment Services 54

Payment Services Drop-Shipping Customer Experience Returns 54

Retalon

AUGUST 14, 2023

Does your retail business struggle with outdated inventory systems and cumbersome spreadsheets? Nearly 70% of retailers face challenges managing inventory due to relying on legacy processes. Think of it like a super-smart personal assistant specialized for retail inventory needs. You’re not alone.

Inventory Management 41

Inventory Management Management Dead-Stock Inventory Turnover 41

Retail Next

APRIL 1, 2021

In my first blog post, “ The Relevance of Physical Retail in the Customer Channel ,” available on empatheticmachines.org , I spoke about the relevance of physical retail today as well as introduced the idea of the Customer Channel. Today, I’m going to dive into some of the technology empowering the Customer Channel in physical retail.

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40