Retail TouchPoints

FEBRUARY 22, 2021

Danish furniture franchise BoConcept has opened a new store designed to combine digital and brick-and-mortar retail experiences. This new “digital-experience” location is the brand’s first in the U.S. This new “digital-experience” location is the brand’s first in the U.S. and its fifth worldwide. and its fifth worldwide.

Location 189

Location Shopping Consumer Marketing 189

Retail TouchPoints

MARCH 7, 2022

With industries around the world showing interest in the metaverse, retail leaders are facing the exciting opportunity to follow suit and provide customers with the ease of online shopping without compromising the benefits of the physical experience.

Department Stores 353

Department Stores Accessories Shopping Management 353

Retail Focus

APRIL 12, 2021

Ribble, a digital first business and renowned bicycle manufacturer has opened a brand new destinational flagship showroom in the heart of the Ribble valley, Lancashire. We wanted to create a brand showcase which would define the future of cycle retailing and represent our world-class credentials.

Consumer 204

Consumer Shopping Location Marketing 204

Retail TouchPoints

APRIL 20, 2022

As the percentage of purchases consumers make online continues to grow exponentially, retailers are facing a challenge — how to educate online shoppers and close the sale for certain products traditionally bought in person. Now they can carry that brand promise through their digital operations.

Boutique 282

Boutique Jewelry Shopping Apparel 282

Retail TouchPoints

MARCH 31, 2022

Retailers are continuing to build out virtual offerings as interest in the metaverse and adjacent technologies grows. PacSun first began offering digital items on Roblox in June 2021, with its bestselling items being “fantasy”-focused gear like gold wings. PacSun isn’t the only retailer with a virtual presence in Roblox.

Fashion 215

Fashion Shopping Planning Consumer 215

Retail Focus

JANUARY 5, 2024

Senior Retail Consultant at Univers Retail | Published author | Visiting lecturer. Luxury retail has undergone a significant transformation driven by digital technology and changing consumer expectations. To keep up with digital advancements, these physical attributes must evolve in the digital era.

Customer Experience 147

Customer Experience Supply Chain Management Clienteling Management 147

Retail TouchPoints

MAY 12, 2022

Tech giants like Facebook and Microsoft have gone all-in on the metaverse, based on the idea that it’s the future of digital experiences like gaming, collaboration and marketing. The metaverse is the next frontier for marketers, offering them the opportunity to blend physical and digital marketing tactics.

Marketing 309

Marketing Advertising Social Commerce Planning 309

Retail TouchPoints

MARCH 22, 2022

The CallisonRTKL 2022 Forecast reveals how shopping trends favoring convenience and technologies that ease decision-making for purchases are shaping the future of physical retail spaces — including retail’s role in the “15-minute city” concept and the repurposing of mall spaces.

Department Stores 267

Department Stores Shopping Promotions Consumer 267

Inside Retail

MAY 22, 2022

The stunning couture collection entwined with cult fiction sent a strong message to the industry: The future of fashion is physical and digital. The audience was suddenly taken on a journey as the camera moved swiftly through a 3D version of New York City, then slowed down to explore a virtual DA retail store. Be the change.

Fashion 246

Fashion Customer Experience Apparel Marketing 246

Retail TouchPoints

AUGUST 30, 2021

the first of what evolved into a chain of catalog showrooms that opened in 1960 in downtown Nashville. During the 1970s and 1980s, Service Merchandise was a leading catalog-showroom retailer. Service Merchandise was well known for its unusual ordering process, which emphasized the catalog, even while within the showrooms.

Payment Services 252

Payment Services Shopping Jewelry Shrinkage 252

Retail TouchPoints

NOVEMBER 8, 2021

Neha Singh, a former Google engineer who also helped build Vogue ’s digital properties, wasn’t satisfied with that status quo. Coach virtual showroom. The company’s recent work with American Girl offers a perfect example of both the vast potential and the real-world results of these virtual experiences.

Jewelry 292

Jewelry Shopping Location Promotions 292

Retail TouchPoints

APRIL 25, 2023

Retailers that prioritize ecommerce recognize that the end-to-end user experience is more important than ever. This year, 3D and AR adoption is expected to be one of the biggest trends for providing next-gen ecommerce experiences, especially for apparel and footwear brands looking to bring the physical world to digital shopping.

Drop-Shipping 225

Drop-Shipping Accessories Customer Experience Consumer 225

Retail Focus

APRIL 4, 2024

Expert Manager at Univers Retail | Ephemeral Retailing Specialist | Published Author | Speaker In the dynamic and ever-evolving landscape of contemporary business, the concept of digital transformation has emerged as a pivotal force shaping industries and strategies at an unprecedented pace.

Clienteling 147

Clienteling Supply Chain Management Customer Experience Consumer 147

Retail TouchPoints

APRIL 21, 2021

Ribble Cycles has opened a state-of-the-art flagship showroom in the heart of the UK’s Ribble Valley in Lancashire. The 2,000-square-foot showroom blends digital and physical to create an immersive and all-sensory consumer experience. Store associates also are on hand to answer any questions and offer assistance. “We

Location 148

Location Consumer Shopping ATS 148

Retail TouchPoints

JULY 12, 2022

AR is changing that, and as a result retailers and other commerce-focused platforms are rolling out new AR tools left and right — Amazon , IKEA , Google , Snap , Savage X FENTY , Pinterest and Chewy , to name just a few. Enter retail. For that reason, when Walmart rolls out new tech, it’s noteworthy.

Apparel 356

Apparel Inventory Management Consumer Shopping 356

Retail TouchPoints

DECEMBER 20, 2023

The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future. The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved.

Advertising 216

Advertising Store Operations Merchant Services Wholesale 216

Retail TouchPoints

APRIL 13, 2021

Digital diamond and fine jewelry retailer Blue Nile has made two new additions to its executive team: Jason Moss has joined in the new position of COO, and Ben Abitbol will take on the new role of SVP of Supply Chain. Additionally, the company is expanding its physical store presence with two new showrooms now open in California.

Jewelry 239

Jewelry Fashion Marketing Consumer 239

Retail Focus

OCTOBER 11, 2023

Virtual reality and augmented technologies have long been a topic of fascination in science fiction, and now they’re working their way into the real world. Since staying at the forefront of retail means getting ahead of the curve, it could be best to understand exactly what these systems offer, and how it could be leveraged.

Accessories 130

Accessories Location ATS 130

Retail TouchPoints

JULY 17, 2020

The impact of digital technology on the retail industry has been nothing short of profound. Still, nothing could have fully prepared retailers — both online and in the physical world — for COVID-19. How can retailers continue to adapt to this high-tech, low-touch online environment? A New Reality Emerges.

Merchant Services 202

Merchant Services Payment Services Shipping Shopping 202

Inside Retail

SEPTEMBER 17, 2021

Early adopters include Koala, Cheap as Chips and The Paw Grocer, who are now using TradeSquare’s platform to manage their wholesale business and virtual showroom. The company says sales are continuing to grow at a double-digit rate every month.

Wholesale 263

Wholesale Grocer Accessories Consumer 263

Retail TouchPoints

NOVEMBER 16, 2021

Customer standards for digital commerce experiences keep increasing, with 88% saying they expect companies to “accelerate digital initiatives” because of the pandemic. This immersive experience lets customers see exactly what they’ll get without having to drive to a showroom or wait for upholstery swatches to be delivered.

Outdoor 234

Outdoor Customer Experience Returns Fulfillment 234

Independent Retailer

JUNE 3, 2021

Lion Brand Yarn Company , a fifth generation, family-owned business that offers knitting and craft yarn, has introduced an innovative way for retailers to purchase merchandise. View digital swatches that showcase the stitch definition of every type of yarn. View garment options showcased on virtual mannequins.

Advertising 89

Advertising Consumer Marketing ATS 89

Inside Retail

MAY 4, 2021

As quarantine requirements and travel bans continue to impact brands’ ability to get in front of customers and retail buyers across borders, the New Zealand government is stepping up to help promote its local designers overseas with a new pop-up at Chadstone Shopping Centre in Melbourne. How Kate Sylvester adapted to the ‘new normal’ .

ATS 260

ATS Fashion Business Communication Wholesale 260

Retail TouchPoints

JULY 6, 2020

In an industry as diverse and wide-ranging as retail, there’s no one way to create a stellar brand experience — but there are a few common factors. With the worst of the pandemic in the rearview mirror, Hauss asked retailers what they had learned. stores, although the brand is sold widely by other retailers. “We

Boutique 262

Boutique Customer Experience Location Accessories 262

Retail TouchPoints

JANUARY 31, 2023

Other big brands were early adopters too, representative of a paradigm shift from retail solely as a place of purchase to a space where great experiences could happen. Of course, augmented, virtual and mixed reality (AR, MR and VR) have already been around for a while.

Consumer 258

Consumer Target Market Marketing Management 258

Inside Retail

DECEMBER 7, 2023

However, fast forward to 2023, and applications of AI have never been more discussed or as prevalent within the retail industry as it is today. According to Statista , a German online platform that specialises in data gathering and visualisation, the global market for the use of AI in retail was valued at about $4.84 billion in 2021.

Clienteling 130

Clienteling Marketing Shopping Consumer 130

Retail Focus

JULY 14, 2021

QR codes will be visible in and around the space, including on the windows seen from the street, taking users to the brand new, digital Serpenti Hub. It also invites users to continue their journey via a virtual showroom or to book a private appointment. SERPENTI THE ICON.

ATS 264

ATS Accessories Boutique Department Stores 264

Retail TouchPoints

OCTOBER 9, 2020

To take its online presence to the next level and meet shoppers’ needs in the virtual world, CITY Furniture overhauled its ecommerce approach by building its own headless platform, designed to integrate with modular partner solutions as needed. Mobile and Social Growth Motivated Online Upgrades.

Home Furnishings 218

Home Furnishings Payment Services Promotions Accounting 218

Inside Retail

JUNE 10, 2021

Farfetch and Burberry recently collaborated on an immersive retail experience to celebrate the release of Burberry’s Olympia bag. Store in the Sky’ was created as a limited time, shoppable, web-enabled 3D experience and a stunning example of what we can expect to see as digital showrooms emerge. From clicks to bricks.

Fashion 130

Fashion Boutique Shopping Location 130

365 Retail

APRIL 12, 2021

Ribble, a digital first business and renowned bicycle manufacturer has opened a brand new destinational flagship showroom in the heart of the Ribble valley, Lancashire. We wanted to create a brand showcase which would define the future of cycle retailing and represent our world-class credentials.

Consumer 109

Consumer Shopping Location Marketing 109

Inside Retail

JULY 3, 2023

Generative AI is already reshaping the retail industry in profound ways and, according to industry leaders , it has the potential to transform the shopping and retail experience. Introduced to US shoppers in June this year, its virtual try-on feature matches online clothing items with models of different shapes and sizes.

Fashion 130

Fashion Accessories Returns Visual Merchandising 130

VMS

DECEMBER 22, 2021

(“Matterport”) (Nasdaq: MTTR), the leading spatial data company driving the digital transformation of the built world, is powering new experiences for retailers and their customers. Matterport technology is improving the shopping experience for both retailers and consumers.”. Read the case study.

Consumer 52

Consumer Visual Merchandising Jewelry Department Stores 52

Retail TouchPoints

NOVEMBER 30, 2020

Manufacturers and retailers of products that rely on touch as a selling point (think apparel, décor and furniture) have faced some of the highest hurdles erected by COVID-19. We couldn’t [physically] make a sample of every configuration, but when we could go to 3D, we could digitally create these fabric-to-frame images.”.

Marketing 176

Marketing Drop-Shipping Shipping Apparel 176

Retail TouchPoints

NOVEMBER 1, 2021

The COVID-19 pandemic has made consumers expect much more from retailers. Beyond the usual avenues of physical retail and online shopping, modern consumers also demand an experience that motivates them to buy. Try them on virtually with Wanna Kicks. If it’s not omnichannel, it’s not good enough for them anymore. Check out IKEA.

Marketing 250

Marketing Consumer Management Shopping 250

Inside Retail

JUNE 5, 2022

The new generation of workwear brands are shaking things up, such as Victorian-based ethical retailer Cargo Crew, which has created stylish hardworking products such as denim aprons and exclusive fade-resistant fabrics. We have a strong digital footprint, which has allowed us to reach new markets, and we have shipped to over 80 countries.

Fashion 130

Fashion Wholesale Marketing Planning 130

Retail TouchPoints

MARCH 26, 2021

The fundamental shift in retail toward blended digital commerce has created several hurdles for retailers still clinging to traditional blueprints. Thanks to modern warehouse and production management systems, retailers can now satisfy individual customer preferences. Store Fulfillment Technology for Flexible Fulfillment.

Customer Experience 299

Customer Experience Fulfillment Customer Retention Shipping 299

Inside Retail

DECEMBER 15, 2021

As the festive season continues and sales continue to flow in, so too do predictions for retail in 2022. I started my predictions for Inside Retail a few weeks ago, exploring whether online sales would grow or shrink next year. There is an interesting trend with buzzterms in retail.

Dead-Stock 130

Dead-Stock Consumer Social Commerce Location 130