Inside Retail

MARCH 19, 2024

Selling online in the US can be lucrative, as many Australian retailers and brands are discovering. Baby steps Daly says retailers eyeing the US market should not try to create a “one size fits all experience”. Daly recommends customising returns to offer high-value customers a VIP experience.

Planning 290

Planning Shipping Returns Customer Retention 290

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. Each of these companies announced new retail partnerships last year, many outside the “home turf” of the grocery vertical.

Fulfillment 260

Fulfillment Drop-Shipping Customer Retention Shipping 260

Retail TouchPoints

MAY 2, 2024

An Accenture survey of 16,000 customers in 13 countries across Asia, Europe, Latin America and North America reported that over half of all consumers have adopted digital payment methods such as digital wallets, many of which displace banks’ brands from the customer experience. Consumers value the convenience these offer.

Customer Retention 248

Customer Retention Payment Services Marketing Telecommunications 248

Retail TouchPoints

JUNE 2, 2022

Wine-as-a-Service (WaaS) ecommerce platform DRINKS has acquired Electriq Marketing , a Shopify-focused digital retention and growth agency. The acquisition was made to help DRINKS provide all the technology and expertise necessary to help retailers start, run and grow in the ecommerce alcohol category.

Customer Experience 230

Customer Experience Shopping Marketing 230

Retail TouchPoints

MARCH 19, 2024

The retailer also is positioning itself as a seasonal décor destination, promising 60% newness in home and holiday décor seasonally as a strategy to boost customer retention.

Customer Retention 215

Customer Retention Consumer Marketing Visual Merchandising 215

Inside Retail

MAY 6, 2024

Retention of key talent is a major challenge in any industry, but particularly in retail with its high turnover rate. Because despite retail businesses having some of the best marketers in the world, attracting and retaining frontline staff has escalated into a crisis. The convenience retail industry averages a 36.5

Grocer 147

Grocer Management Consumer ATS 147

Retail TouchPoints

MARCH 27, 2024

The retail industry can benefit from adopting new ways of allowing employees to train safely, creating a path to progress without the risks to the learner, those who are evaluating them or the brand. I have seen it everywhere, from my time as a retail and hospitality business owner to working with some of the best operators in the industry.

Customer Experience 221

Customer Experience Store Operations Management Consumer 221

Retail TouchPoints

SEPTEMBER 15, 2023

This is a major milestone for the company, which has implemented a global retail expansion strategy to bring Princess Polly products to more consumers nationwide. the brand will be able to forge deeper connections with existing and new customers, ultimately driving new customer acquisition and setting a foundation for retention.

Fashion 258

Fashion Consumer Location ATS 258

Retail TouchPoints

MAY 8, 2024

“A lot of the same rules apply for user interface (UI) as they do for in-store commerce,” explained Pitié in an interview with Retail TouchPoints. Have mechanisms in place to guide and support customers throughout their journey, and create content that is clean, digestible and informative.”

Merchant Services 200

Merchant Services Advertising Customer Experience Marketing 200

Retail TouchPoints

FEBRUARY 7, 2024

It allows brands to create a game-like experience in a real-life setting, enhancing customer engagement and the overall shopping experience. Augmented and virtual reality (AR/VR) have entered the mainstream, creating an opportunity for a stronger brand-customer relationship that fuels ongoing loyalty and engagement. Be authentic.

Customer Retention 239

Customer Retention Customer Experience Advertising Consumer 239

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey.

Fulfillment 245

Fulfillment Social Commerce Customer Retention Consumer 245

Retail TouchPoints

AUGUST 4, 2021

A common theme being emphasized in the business world now more than ever is that what happens on the inside of an organization and amongst employees is often felt on the outside by its customers. The retail industry is especially familiar with this idea. Establish well-defined team roles and responsibilities.

Customer Retention 263

Customer Retention Employee Engagement Customer Experience Management 263

Inside Retail

NOVEMBER 8, 2023

Eighty per cent of e-commerce brands already use email marketing as a primary retention channel to build long-lasting customer relationships. But with email separate from your SMS marketing, loyalty program, subscriptions, and more, you’re often left with disjointed customer data and therefore a disjointed customer experience.

Customer Experience 147

Customer Experience Marketing Consumer Shopping 147

Retail TouchPoints

MARCH 27, 2023

The retailer will tap into Reveal’s Visit Local solution to measure incrementality from paid social and programmatic campaigns, create and activate custom audiences based on places consumers shop and understand store-level analytics such as visitor volume, frequency and competitive analysis. ”

Customer Retention 255

Customer Retention Marketing Consumer Shopping 255

Inside Retail

APRIL 20, 2022

Online marketplace Redbubble says its sales fell by 16 per cent in the third quarter, despite a high level of returning customers who first engaged with the brand during Covid lockdowns. The post Redbubble sales fall despite Covid boosting online shopping appeared first on Inside Retail. Operating EBITDA was $4.5

Shopping 246

Shopping Customer Retention Returns Consumer 246

Retail TouchPoints

APRIL 1, 2024

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. Customers don’t judge businesses by the quality of their products or services alone.

Customer Experience 284

Customer Experience Clienteling Customer Retention Accounting 284

Retail TouchPoints

FEBRUARY 22, 2024

owner of online retail brands Bed Bath & Beyond (BB&B) and Overstock , will bring back a standalone Overstock.com site in approximately five weeks rather than the September 2024 target date announced earlier. Revenue Falls but Active Customers Increase Beyond had a challenging 2023, generating $1.6 Beyond, Inc.

Returns 271

Returns Planning Customer Experience ATS 271

Retail TouchPoints

JANUARY 18, 2024

The company has signed a letter of intent to open its first retail store, which will be an outlet location, although details of where the store would be located were not shared. We believe the best performing retail brands will have three legs to their growth story: wholesale , ecommerce and retail stores. “We million annually.

Planning 220

Planning Customer Retention Wholesale Location 220

Retail TouchPoints

MARCH 25, 2024

Are you ready to explore the evolved customer journey? The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago.

Social Commerce 206

Social Commerce Loss Prevention Customer Experience Customer Retention 206

Retail TouchPoints

MAY 23, 2023

Then the brand went viral during the pandemic thanks to its eco-friendly handcrafted face masks, which helped Graf Lantz expand its customer base 14X over the past three years. Anecdotally, we hear from our customers that they’re still using bags and laptop sleeves from 10 years ago.

Specialty Store 223

Specialty Store Wholesale Consumer Specialty Retailers 223

Retail Customer Experience

APRIL 23, 2024

With 92% of businesses leveraging AI-driven personalization for growth, and 62% of leaders noting enhanced customer retention, the power lies in AI's ability to analyze extensive data, allowing retailers to deliver tailored products based on individual preferences and interactions.

Customer Experience 84

Customer Experience Customer Retention 84

Retail TouchPoints

DECEMBER 29, 2022

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 According to Forbes, today’s business benchmark is customer experience. Let us look at a few ways to improve customer experience in the retail industry through knowledge management. trillion in 2023. Well, there is.

Customer Experience 311

Customer Experience Management Marketing Returns 311

Retail TouchPoints

AUGUST 8, 2022

Enrollment Incentives to Convert Customers into Subscribers. Enrollment incentives help brands reach customers that might be hesitant to try a product, brand or subscription by delivering extra value. For instance, many beauty brands offer a gift with purchase as a way for a customer to try a product that is new to them.

Promotions 233

Promotions Merchant Services Shipping Consumer 233

Retail TouchPoints

DECEMBER 31, 2021

It’s not just a seasonal issue: several industry experts believe the dearth of employees could extend into 2022, forcing retailers to rethink not just recruitment but their entire approach to hiring, training and employee retention. ” Turning Retail Jobs into a Career in Retail.

Home Furnishings 291

Home Furnishings Shipping Fulfillment Consumer 291

Retail TouchPoints

APRIL 26, 2023

The COVID-19 pandemic brought more changes to the retail and related service sectors than any other event in recent memory. These situations continue to impact the retail environment and especially its employees. Retail managers now face employee management and safety challenges that require additional tools and oversight.

Management 250

Management Checkout Planning Returns 250

Retail TouchPoints

JULY 10, 2023

The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology. Startups including Fashable and Verneek are generating unique use cases of generative AI for retail. Global ecommerce sales, representing 22% of all retail sales, could increase to $5.4 Companies are racing to adopt it.

Merchant Services 270

Merchant Services Customer Retention Shipping Marketing 270

Inside Retail

MARCH 18, 2024

With Gen Z now dominating the ranks of Australian retail workers, traditional learning models are failing to deliver for businesses. Now retailers are turning to new digital techniques that boost retention – and their bottom lines. It also helps retailers identify knowledge gaps among their staff.

Promotions 130

Promotions Returns ATS Management 130

Retail TouchPoints

NOVEMBER 18, 2020

It’s equally important to hold fast to some tried and true tactics to keep existing loyal customers. Studies show that loyal customers are more likely to make repeat purchases, which ultimately drives revenue. According to a recent report by InMoment , 60% of customers make more frequent purchases from brands to which they are loyal.

Location 238

Location Customer Retention Shopping Consumer 238

Retail TouchPoints

JUNE 27, 2022

This has been a volatile year for retailers and consumers alike, and the uncertain nature of 2022 has been shaping trends across the industry, according to Forrester’s Vast, Fast, And Relentless: Consumer Buying Enters A New Era report. Marketplaces Forcing Retailers to Get Unique. The result?

Customer Retention 228

Customer Retention Promotions Consumer Fulfillment 228

Inside Retail

MAY 8, 2024

Inside Retail asked four industry experts with different areas of specialisation from RMIT University to weigh in on the findings of the report. Essentially, price gouging would be made illegal, and the Australian Competition and Consumer Commission would have the power to take accused companies, including supermarkets to court.

Supermarket 278

Supermarket Customer Retention Consumer Wholesale 278

Inside Retail

FEBRUARY 26, 2024

The retail headwinds just seem to keep coming. Retailers have endured narrowing margins and soaring rents and watched the cost of living eat into discretionary spending during a tumultuous 2023. For several retailers, it was too much. This story first appeared in the February 2024 issue of Inside Retail Australia magazine.

Inventory Turnover 147

Inventory Turnover Supply Chain Management Customer Retention Inventory Management 147

Retail Focus

FEBRUARY 20, 2024

Retailers and brands who outsource post-purchase updates to third-party fulfillment or courier companies could be missing out on valuable customer engagement opportunities, according to the latest research from Scurri , the next-generation delivery management platform.

Fulfillment 147

Fulfillment Customer Experience Shipping Management 147

Inside Retail

FEBRUARY 15, 2022

Pureplay online retailer Adore Beauty has reported positive sales momentum in the first half of the financial year. million with the active customer base increasing 13 per cent to 876,000. Returning customers delivered 71 per cent of the revenue ordering at least three times per year. Group revenue is up 18 per cent to $113.1

Planning 246

Planning Returns Customer Experience Marketing 246

Inside Retail

AUGUST 28, 2022

Pureplay online cosmetics retailer Adore Beauty says returning customers contributed 70 per cent of sales coupled with a higher than average spend last year. Company CEO Tennealle O’Shannessy said the higher proportion of returning customers highlights the future potential for the brand’s business. EBITA was $5.3 EBITA was $5.3

Customer Retention 246

Customer Retention Returns Accounting Management 246

Retail Focus

MAY 5, 2023

New data from Scurri , the next-generation delivery management platform, reveals nearly 9 in 10 (88%) UK retailers believe a branded post-purchase tracking capabilities built into the delivery experience improves customer shopping journeys, leading to an increase in repeat purchasing (44%) and loyalty and retention (44%).

Shipping 130

Shipping Customer Experience Consumer Management 130

Retail TouchPoints

APRIL 11, 2023

Ecommerce has revolutionized retail shopping, with consumers trading in the poorly lit dressing room experience for the comfort of our own bedrooms. With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward.

Returns 252

Returns Customer Retention Consumer Shopping 252

Retail TouchPoints

JUNE 15, 2023

Retail TouchPoints has unveiled the winners of the third annual Brand Experience Awards. The winners were announced during an awards ceremony during the Retail Innovation Conference & Expo at McCormick Place in Chicago, bring executives across the retail realm together to celebrate their successes.

Customer Retention 228

Customer Retention Jewelry Outdoor Fulfillment 228