Inside Retail

FEBRUARY 4, 2024

The latest edition of Square’s annual Future of Commerce report, prepared in collaboration with Wakefield Research, highlights a positive outlook for Australia’s restaurant and retail industries. Restaurateurs say that 19 per cent of their revenue already stems from products and services outside their core restaurant offerings.

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Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. Commerce Retail executives and analysts will explore the future of commerce and how the convergence of content, community and commerce will drive future technology investments.

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Retail TouchPoints

JANUARY 12, 2024

Social commerce value will keep on growing. The value of social commerce continues to grow rapidly and is shaping the future of online retail. According to research from Accenture , social commerce is expected to outpace traditional ecommerce, growing 3X faster and reaching an impressive $2.9

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Retail Focus

APRIL 4, 2024

Expert Manager at Univers Retail | Ephemeral Retailing Specialist | Published Author | Speaker In the dynamic and ever-evolving landscape of contemporary business, the concept of digital transformation has emerged as a pivotal force shaping industries and strategies at an unprecedented pace.

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Clienteling Supply Chain Management Customer Experience Consumer 147

Inside Retail

FEBRUARY 6, 2024

These findings come from Rithum, the global e-commerce leader formerly known as CommerceHub and ChannelAdvisor, which published its global Online Consumer Behaviour Report , which surveyed 1000 consumers in Australia. This underlines the critical role of brand trust in a world dominated by digital marketplaces.

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Inside Retail

APRIL 9, 2024

He believes Carousell’s strength lies in being a multi-category re-commerce marketplace, and he is confident that LuxLexicon can tap into the Carousell platform to further grow the business online. Hence we have been investing in initiatives and programmes to help our users buy and sell luxury resale items with a peace of mind,” he added.

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Inside Retail

APRIL 22, 2021

The e-commerce industry is growing at a rapid rate, and it’s impacting brands and retailers in numerous ways. On the one hand, the accelerated state of e-commerce means there are countless opportunities for the prepared seller. Fulfilment of the future. Direct-to-consumer selling.

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Inside Retail

OCTOBER 5, 2021

In its latest report, Talkdesk Research focused on retailers’ challenges in driving growth through strong CX and the investments they are making to overcome those challenges. Below are three key findings from the report about the future of retail contact centres. The future of customer service agents: .

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Inside Retail

NOVEMBER 24, 2021

In a year like no other, e-commerce continues to see meteoric growth driven by the pandemic. With the two dominant deal days in our rearview mirrors and the world still largely at home due to the pandemic’s restrictions, the e-commerce onslaught will continue, causing retailers to adjust their fulfilment strategies to stay afloat.

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Fulfillment Management Consumer Customer Experience 147

Inside Retail

MAY 23, 2024

Develop a unified commerce strategy Streamline every customer touchpoint and coordinate operational reporting. The future is unified commerce While omnichannel commerce has been the focus for the past 15 years, unified commerce is emerging as its next evolution. US: 37 per cent expect delivery within two days.

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Inside Retail

APRIL 16, 2024

Modern consumers, especially those within the Gen Z age bracket, are becoming increasingly interested in shopping methods that differ from the traditional e-commerce model of a direct-to-consumer website or shopping online via big-box retailers. To put that into perspective, social commerce sales were barely US$27 billion in 2020.

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Retail TouchPoints

JANUARY 2, 2024

Over the last decade, retail brands like H&M, Zara and Urban Outfitters have anticipated this trend and launched apps to keep up with the ecommerce boom — a smart move considering it’s predicted that m-commerce (or mobile commerce) will account for 40.4% of ecommerce sales in 2024.

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Customer Experience Consumer Marketing Accounting 224

Retail TouchPoints

FEBRUARY 3, 2021

A new report, Vision 2021 , from research and media company Future Commerce , highlights 10 emergent trends related to retail, cultural shifts and technological modernity that are shaping how consumers interact with the world. Shopping as Entertainment – Physical shopping is a group activity, but digital commerce is not.

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Retail TouchPoints

JANUARY 7, 2022

Why do these motivations matter, and what do they mean in the modern landscape of ethical commerce, particularly for businesses recovering from unprecedent upheaval in the retail and CPG world? “The greatest threat to our planet is the belief that someone else will save it.” – Robert Swan, OBE. And, of course, toilet paper.

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Consumer Planning Wholesale Store Operations 260

Inside Retail

AUGUST 17, 2022

As inflation and rising interest rates start to bite and reduce consumers’ spending capacity and confidence, Australian e-commerce sales declined sharply in July. . per cent of retail spending in the country during the last financial year, e-commerce’s share of wallet is significant. . Representing 19.3 Search engines.

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Retail TouchPoints

JUNE 3, 2022

Enter social commerce. What is Social Commerce? According to Accenture , social commerce is “the integration of social experiences and ecommerce transactions in a single path to purchase, enabled by a single platform.” The Explosion of Social Commerce. The Explosion of Social Commerce. ” . .”

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Social Commerce Accounting Consumer Customer Experience 259

Retail TouchPoints

AUGUST 3, 2021

Social Commerce. Facebook, Instagram, TikTok and Amazon are all surfing the social commerce wave to try and leapfrog their competitors. Social commerce has been far more prominent in China than in the U.S. To put that into perspective, social commerce sales in China totaled $186.04 Fashion Resale. Fashion Resale.

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Fashion Social Commerce Fast Fashion Consumer 289

Retail TouchPoints

FEBRUARY 5, 2024

The ability to monetize your website(s) as a media network offers a new, welcomed revenue stream in a highly competitive and ever-evolving commerce landscape. Data is not just the fuel of the future, it’s the driving force of the present and beyond. Complexity cannot live here.

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Inside Retail

OCTOBER 11, 2023

Coco Republic has launched a number of stores across the US in recent years, and runs a local e-commerce site in the country. It shuttered its newly opened San Francisco store earlier this year after deeming it “impossible” to operate, and instead redirected its focus to its remaining and future stores. per cent between 2023 and 2028.

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Retail TouchPoints

MARCH 11, 2024

They are also less certain than their elders about the future of work and the planet — and this affects their values. They are also less certain than their elders about the future of work and the planet — and this affects their values. Gen Z consumers are neither easy to define nor predictable in their shopping habits.

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Consumer Department Stores Merchandise Store Advertising 239

Retail TouchPoints

MARCH 4, 2024

Retail TouchPoints’ recent Consumer Analysis Report featured insights from Smith, as well as experts from McCrindle , MG2 and Razorfish to analyze these nuances and how they can inform merchants’ current and future customer engagement strategies. Pester power’ has never been higher. ” Pester power’ has never been higher. ”

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Inside Retail

APRIL 13, 2023

The brand recently opened its new flagship store in Melbourne’s CBD , after launching its e-commerce store in New Zealand. Li also discusses July’s future expansion plans, announcing a date for its first bricks-and-mortar store overseas. Inside Retail: Can you discuss why July has decided to launch its e-commerce store in New Zealand?

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Retail TouchPoints

NOVEMBER 28, 2023

As marketers, we’re already sold on the performance advantages of RMNs: enormous sets of first-party consumer data, precise attribution and analysis, a future beyond third-party cookies. The rise of social commerce , however, disrupts that notion entirely. So what does that mean for the rest of us?

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Social Commerce Advertising Marketing Consumer 218

Inside Retail

JULY 1, 2021

Enter unified commerce. Unified commerce is the next evolution of e-commerce. But at the crux of it, unified commerce is about delivering a consistent and seamless shopping experience across every shopping channel and consumer touchpoint. Here is why unified commerce is where the future of retail success lies.

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Shipping Point of Sale Customer Experience Fulfillment 182

Inside Retail

JANUARY 22, 2024

Rokt , the leading e-commerce technology company using machine learning and AI to make transactions more relevant to each shopper, offers innovative solutions that complement existing strategies and unlock new revenue streams, helping retailers thrive in the evolving landscape. This is where Rokt steps in.

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Customer Experience Checkout Management Consumer 147

Inside Retail

MAY 22, 2023

While you might not think of Amazon as a homewares retailer, according to the business’ consumer PR manager Duncan Fredericks, homewares is a definite growth area for the e-commerce giant. I’m really excited about the research, and I’m excited about the value we can create for customers.”

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Management Consumer ATS 246

Retail TouchPoints

DECEMBER 20, 2021

The global social commerce market is expected to reach $2.9 trillion by 2026, and B2C brands are poised to make up nearly all of that revenue, according to Research and Markets analysis. As a result, brands and retailers across categories are focused on bolstering their social commerce capabilities.

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Retail TouchPoints

JUNE 8, 2023

It’s designed to dig into the new channels and technologies driving the future of connected commerce. After more than a year of hype (followed by hype fatigue), experts and practitioners are split on whether the metaverse and Web3 will have a meaningful impact on the retail industry.

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Consumer Customer Experience Planning Location 241

Retail TouchPoints

JANUARY 31, 2022

The expansion of its AR visualization tech into the home décor category is critical to the platform’s social commerce ambitions : nine out of every 10 Pinners use Pinterest for home décor research and inspiration, and the company reports that Pinners are 5X more likely to purchase from try on-enabled Pins than standard Pins.

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Retail TouchPoints

MAY 8, 2024

trillion in 2024 and continue to grow steadily through 2027, according to eMarketer research. A lot of the same rules apply for user interface (UI) as they do for in-store commerce,” explained Pitié in an interview with Retail TouchPoints. Ecommerce sales are expected to hit $6.3 Are these two things connected?

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Merchant Services Advertising Customer Experience Marketing 215

Retail TouchPoints

NOVEMBER 29, 2023

This new group is one of many actions the Biden administration is taking to help smooth out current bottlenecks and future-proof U.S. And in 2024, the Department of Commerce will convene public and private stakeholders for a Supply Chain Data and Analytics Summit. and international supply chains.

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Retail TouchPoints

JANUARY 31, 2024

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are higher than ever. At the center of the research was a narrative around the economy and the impact of inflation.

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Consumer Shopping Shipping Returns 247

Inside Retail

SEPTEMBER 19, 2022

Lazada recently came together with leading brands to launch Southeast Asia’s first e-commerce anti-counterfeiting consortium, also known as the Seca Working Group. Current state of affairs. There also has been a dark side to this.

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Merchant Services Advertising Consumer Fulfillment 246

Retail TouchPoints

APRIL 18, 2023

Today’s consumers move across digital, physical and social platforms with ease, switching from browsing, researching and buying in seconds. As a result, shoppers have more touch points with a brand before making a purchase than ever before. While this new way of shopping holds a lot of promise for brands, it’s not without its challenges.

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Merchant Services Payment Services Social Commerce Returns 247

Retail TouchPoints

JULY 22, 2021

Snap has acquired 3D and AR commerce company Vertebrae in order to expand its services for retail clients. The deal will give the visual social network a leg up from competitors, which have all been attempting to expand and optimize their social commerce offerings. The terms and price of the Vertebrae deal were not disclosed.

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Inside Retail

JANUARY 24, 2024

‘Back to the Future: Why Retail is Getting Back to Basics’ has been announced as the theme for this year’s iMedia Online Retail Summit. This gathering of retail’s best minds provides the ideal platform to seek innovative solutions that are poised to define the future of online retail,” Stylman added.

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Retail Focus

DECEMBER 10, 2021

Lucy Hinton, Head of Client Operations, Flashtalking by Mediaocean / Dave Randall, Commercial Director, Future plc and Lucas Irving, Head of Solutions, EMEA, Berkshire Grey . With the pandemic accelerating e-commerce’s rise further, it’s likely this extra cash will flow through these channels. Estimates of a 4.2%

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