365 Retail

APRIL 1, 2025

The POPAI ZONE Returns The POPAI ZONE will once again offer a dynamic programme of expert talks and panel discussions, covering key areas such as shopper behaviour, store design, sustainability, and AI in retail.

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Visual Merchandising Kiosk Returns Accessories 59

I Vend

APRIL 2, 2025

Yes, of course retail software is about more than just POS, but POS is the very heart of a retail stores operations, so it must be fast, reliable and rich in function. This seamless integration of online and in-store shopping is known as omnichannel and its a part of any strong retail management solution.

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Management Payment Services Inventory Management Point of Sale 52

Retail TouchPoints

APRIL 30, 2025

Todays consumers, especially Gen Z and millennials, are returning to stores not out of necessity but out of desire for community, discovery and perhaps most importantly, the experience. The store becomes a node in a larger digital ecosystem. Retail as Content: Increasingly, retail spaces double as content studios.

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Retail TouchPoints

MAY 20, 2025

The best example of this is our Commerce Ready Services (CRS) group, which manages returns services for a wide range of retailers. Say youre starting a return [digitally]. You get a QR code on your phone, walk into a physical UPS Store with that code, its scanned and you just hand the item over to us, and we take care of the rest.

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Retail TouchPoints

MARCH 19, 2025

Shifting Focus to Human Connection: When technology handles the grunt work of tracking inventory and analyzing trends, store associates can concentrate on building rapport, delivering memorable service and giving customers a reason to return.

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Visual Merchandising Dead-Stock Store Layout Markdowns 147

I Vend

FEBRUARY 21, 2025

As a retailer, you rely on your POS technology for store operations, and you may well have an Enterprise Resource Planning (ERP) system as well or be considering one. Adding new stores is actually easier when you have an integrated ERP and POS. I want to automate my inventory replenishment system can POS/ERP integration help?

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Payment Services Checkout Drop-Shipping Sporting Goods 52

Retail TouchPoints

MAY 21, 2025

Take a common use case: using computer vision to detect when customers pick up and return items, enabling automated checkout and real-time inventory tracking. The promise of using digital signage to rapidly change promotions and branding has also brought operational challenges. But thats easier said than done.

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Retail TouchPoints

APRIL 18, 2023

During the month of April, EMS will accept shoppers’ used, clean socks (of all brands) that will then be recycled into new products via a partnership with Material Return. All 20 EMS stores, located in seven Northeastern states, will participate. “I

Promotions 275

Promotions Returns Location Store Operations 275

Retail TouchPoints

MAY 30, 2024

These helpful AI-driven add-ons to the checkout experience can ensure the shopper leaves satisfied and eager to return for their next shopping journey. By connecting online and in-store loyalty programs via point of sale touch points, retailers can delight shoppers whenever and wherever they check out.

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Checkout Point of Sale Returns Kiosk 289

Retail TouchPoints

JANUARY 5, 2021

Contactless Services Can Soothe the Bite of Remote Returns. High sales volumes, particularly in ecommerce, naturally lead to high return volumes, but the pandemic has added an extra wrinkle to an already tricky challenge. These are costs that Amazon can likely afford, but they could have dire consequences for struggling companies.

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Drop-Shipping Merchant Services Returns Shipping 311

Retail TouchPoints

AUGUST 5, 2024

In fact, the 2023 Retail TouchPoints Store Operations Survey found that among the 82% of respondents who have armed associates with mobile devices, 59% saw improved employee productivity while 50% saw improved cross-sells and upsells. “For The retailer also has tapped Jumpmind’s Promote application for managing deals and promotions.

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Inventory Management Point of Sale Promotions Jewelry 264

Retail TouchPoints

SEPTEMBER 12, 2024

Trend 4: Returns Will Create Holiday Hassle… Again Returns are the proverbial thorn in retailers’ sides, especially during the holiday season. During their session, MNTN will reveal creative tips and best practices for creating campaigns that stick — and drive revenue across channels.

Merchant Services 306

Merchant Services Returns Consumer Planning 306

Retail TouchPoints

FEBRUARY 5, 2021

Additionally, there will be a wave of returns that will need to be properly managed and tracked in a way that promotes profitability and customer satisfaction. Finally, the first half of January brings an additional peak season for retailers as customers make their way online or into stores for gift card redemptions. Next Steps.

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Payment Services Returns Specialty Retailers Promotions 232

Retail TouchPoints

OCTOBER 29, 2020

Promotional and Technological Revamps Planned. Bed Bath & Beyond found that 40% of its promotions were deemed “ineffective” and unnecessary in a study of 405 million shoppers’ baskets and 285,000 items, according to CNBC. billion , by fiscal 2023. “We

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Planning Promotions Returns Marketing 271

Retail TouchPoints

OCTOBER 6, 2022

“Whether someone is looking for some extra money for a few months or a long-term career, the holidays are a great time for people to join Amazon, and many of our seasonal employees return year after year or transition into full-time roles,” said John Felton, SVP of Worldwide Operations at Amazon in a statement.

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Promotions Shipping Planning Location 278

Retail TouchPoints

APRIL 6, 2022

Analyzing marketing initiatives such as onsite events can help to identify opportunities for events and promotions that result in increased shopper traffic and community draw. Additionally, the ROI on marketing initiatives can help owners/operators plan and promote new store openings for maximum impact and participation.

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Shopping Promotions Kiosk Location 323

Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. One popular way to throttle back return rates is to shorten return windows, but during the holidays this can result in a zero-sum game.

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Retail TouchPoints

JULY 29, 2024

This disconnect between expectations and what shoppers actually receive is one of the leading reasons customers return products (and lose confidence in a brand). Based on the customer response, the tool can process the correct payment while reducing the number of customer care contacts and returns that need processing.

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Payment Services Returns Fulfillment Promotions 245

Retail TouchPoints

APRIL 24, 2024

“We’re thrilled to unveil a format that encourages discovery, delivers elevated brand storytelling and promotes greater connectivity within the sneaker community.”

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Retail TouchPoints

MARCH 22, 2024

Smart Carts Encourage Customers to Return Them Smart carts also improve the customer experience by connecting to a retailer’s existing app that consumers download onto their smartphones, to reward them for returning the cart to a corral when they are done shopping. But that’s only the beginning when it comes to smart carts’ benefits.

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Returns Customer Experience Shopping Wholesale 264

Retail TouchPoints

OCTOBER 25, 2023

Key CX Pain Points Walker also identified four areas that require special attention during the holiday season: Holiday pricing and promotions “Customers are doing a lot of deal-seeking, so how do you avoid bad experiences around that? One example is Target , which began rolling out curbside returns , but only with the Target app.”

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Retail TouchPoints

FEBRUARY 1, 2021

Instead, those that prove they’re able to quickly get products to consumers, resolve issues with customer service and provide fast delivery and returns will be the ones that thrive. FILA, for example, didn’t have many of its own physical stores, but sold through other retailers. Personalization and changing customer journeys.

Customer Experience 323

Customer Experience Checkout Consumer Marketing 323

Retail TouchPoints

JUNE 29, 2021

As retailers collect more data on customer behavior and uncover new patterns and trends, they can use their insights to optimize other store operations — even if those other stores aren’t AI-enabled. This will help retailers avoid lost sales for out-of-stock items.

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Payment Services Checkout Customer Retention Kiosk 276

Retail TouchPoints

AUGUST 29, 2024

Salesforce is predicting that global discount rates will rise briefly in October, likely around the dates of the fall version of Amazon Prime Day when many retailers run promotions in hopes of catching the holiday’s halo effect. Even if you’re not offering points, benefits like free returns or shipping” can encourage shoppers to sign up.

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Consumer Shipping Accounting Planning 278

Retail Focus

NOVEMBER 29, 2022

Having conducted in-depth interviews with representatives of three grocery retail businesses that have deployed Pricer in their stores, Forrester combined the results into a composite organisation that is an omnichannel grocery retail chain with 500 stores. million Euros.

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Promotions Grocer Returns Fulfillment 130

Retail TouchPoints

APRIL 8, 2024

Narasimhan: Closing the loop with all consumers (both detractors and promoters) confirms that their feedback is being taken to heart and acted upon — increasing their sense of loyalty to the organization. We reach out to promoters to thank them for their feedback and understand what makes their experience exceptional.

Customer Experience 254

Customer Experience Consumer Promotions Checkout 254

Retail TouchPoints

MARCH 1, 2024

For example, by specifically retargeting those customers who had added to their online carts over the previous 30 days, and spotlighting the specific items they had browsed or put into their carts, Natori achieved a Return on Ad Spend (ROAS) of 943% in Q3 2023.

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Department Stores Wholesale Finance Apparel 274

RETAIL MANAGEMENT SOFTWARE

JULY 29, 2024

According to recent research, nearly half of all retailers have already invested in in-store technology, and over 80% of the remainder plan to do so within the following year. This article explores how top brands evaluate and select the in-store technologies that shape the future of retail.

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Inventory Management Shrinkage Promotions Store Operations 109

Wiser

DECEMBER 11, 2023

Store audits play a pivotal role in ensuring the retail experience is consistently high quality, and that your brand is represented the way you intend. They aid in the monitoring of product availability, pricing accuracy, promotional execution, and overall store cleanliness. times more likely to try a new ice cream flavor.

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Promotions Store Operations Customer Experience Location 148

Retail TouchPoints

DECEMBER 28, 2021

The good news is that slightly more than 60% have returned to or exceeded pre-pandemic financial levels. A diverse supplier is a business 51% or more owned and operated by underrepresented individuals or groups like minority-, women-, veteran- or LGBQT-led organizations.

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Payment Services Finance Marketing Promotions 279

Retail TouchPoints

AUGUST 23, 2023

Retailers need to make sure their in-store and online spaces can meet those demands. With more people returning to in-store shopping as the pandemic has eased, brands are leaning into the phygital trend by designing physical stores that reflect popular elements of the online experience.

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Retail TouchPoints

DECEMBER 22, 2023

Boosting Sales and Loyalty with Easy Access to Special Offers In the past, connecting with consumers felt like a one-way relationship — brands and retailers push out marketing messages and hope to see results in return. With QR codes, the conversation becomes much more dynamic, putting the power to engage in the consumer’s hands.

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Shopping Checkout Visual Merchandising Consumer 299

Retail TouchPoints

JULY 10, 2024

For example, why do retailers working to enhance brand recognition rely on influencers from Instagram, TikTok and other platforms for promotion and marketing? One reason is that their followers often make special trips to a location just to replicate the store experience that the influencer shared in photos or video.

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Retail TouchPoints

MARCH 5, 2024

Cardmembers will earn an extra 5% off every day on top of other loyalty program deals and will be eligible for no-rush returns (an extra 30 days to return items) and free two -day shipping on hundreds of thousands of items on Target.com.

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Planning Beauty and Health Payment Services Checkout 130

Clover - Retail

OCTOBER 10, 2024

READ: Case Study: Inventory management for your online and in-store operations Create meaningful holiday gift guides One of the most effective forms of holiday marketing is gift guides. Start planning holiday promotions You’ll be competing for customers with plenty of other retailers during the holiday shopping season.

Merchant Services 110

Merchant Services Inventory Management Promotions Payment Services 110

Inside Retail

JUNE 6, 2021

In Australia, Ikea’s primary focus is on reducing carbon emissions from store operations. This involves transitioning stores to 100 per cent renewable energy and using only electric vehicles for all operations and services by 2025. Running on clean energy.

Consumer 147

Consumer Store Operations Promotions Returns 147

Inside Retail

NOVEMBER 27, 2023

By cutting down on the traditional checkout time, retailers are not only enhancing customer satisfaction but also are freeing up staff to focus on other areas of customer service and store operations. Robotics in store operations In recent years, robotics has moved from the fringes to the forefront of retail operations.

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Consumer Checkout Inventory Management Shopping 147