Retail TouchPoints

MAY 30, 2022

While ecommerce was already on the rise prior to the COVID-19 pandemic, the historic shift in customer expectations and behaviors fueled the explosive growth of online shopping. A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want.

Returns 302

Returns Fashion Supply Chain Management Shopping 302

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

Payment Services 220

Payment Services Shopping Planning Fulfillment 220

Retail TouchPoints

JUNE 29, 2023

In Amazon ’s latest moves to bolster its logistics and fulfillment network, the company has partnered with Staples to accept customer returns and is looking for 2,500 local business to join its new Hub Delivery network. Staples Joins Amazon’s Network of Returns Partners By July 31, 2023, all Staples U.S. Retail in a statement.

Returns 241

Returns Fulfillment Location Planning 241

Inside Retail

JANUARY 24, 2023

Trans-Tasman apparel retailer Mosaic Brands is set to open 130 new stores as customers return to in-store shopping. Although sales have not yet returned to pre-pandemic levels, Evans said in-store shopping continues to lift each month. “We

Planning 246

Planning Returns Apparel Accounting 246

Retail TouchPoints

SEPTEMBER 29, 2023

Toys ‘R’ Us marked its initial return to U.S. brick-and-mortar retailing in late 2021 with a 20,000-square-foot flagship store at New Jersey’s American Dream mall , followed by 452 Toys ‘R’ Us shop-in-shops at Macy’s in 2022. No information about the number of planned stores or their opening dates was available. “As

Planning 278

Planning Specialty Retailers Shipping Returns 278

Inside Retail

MARCH 5, 2024

In the realm of online shopping, retailers often perceive returns as an unavoidable inconvenience that presents them with logistical hurdles, financial burdens, and the threat of customer dissatisfaction. For over a decade, Smartech has proudly served as the trusted supplier of parcel locker solutions for Australia Post (Auspost).

Customer Experience 130

Customer Experience Returns Management Location 130

Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

Merchant Services 205

Merchant Services Returns Drop-Shipping Checkout 205

Retail TouchPoints

OCTOBER 12, 2022

In addition to this Southern California store, the retailer has new shops planned for Illinois, Rhode Island, Nevada, Iowa, Pennsylvania, Virginia, Massachusetts, Georgia, Florida and Puerto Rico. Forever 21 plans to celebrate each new store with a grand opening featuring special promotions, giveaways, gifts with purchase and food.

Location 297

Location Planning Fast Fashion Shopping 297

Inside Retail

AUGUST 29, 2023

The plans were revealed along with the group’s annual result which saw a $33.5 The business realised that achieving a return to the pre-Covid era trading and profitability “required taking a leap forward rather than taking a step back”. The new ones in planning will be located largely in regional areas. million items shipped.

Planning 241

Planning Apparel Accounting Returns 241

Inside Retail

FEBRUARY 11, 2024

Customer experience LSKD has ‘audacious’ growth plans for the next few years and Shaughnessy is expected to play a key role in helping the brand create a unique in-store experience and ensuring the right products are stocked in each store. Part of this expansion strategy is to give LSKD customers the ability to shop directly with the brand.

Planning 264

Planning Drop-Shipping Customer Experience Wholesale 264

Retail TouchPoints

FEBRUARY 23, 2022

Target is planning to enhance its same-day pickup options in fall 2022 with two additional options: shoppers can add Starbucks items to any order and make returns during curbside pickup transactions. Curbside returns will follow a similar procedure.

Returns 242

Returns Fulfillment Accounting Shopping 242

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. For retailers struggling to avoid bankruptcy or emerge from it, a growing returns quagmire could be deadly.

Returns 328

Returns Merchant Services Department Stores Shipping 328

Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Others might order two or three sizes of the same item and return the ones that don’t fit. “It’s

Returns 130

Returns Shipping Promotions Fulfillment 130

Inside Retail

JULY 31, 2023

Australian online travel agency Luxury Escapes has opened its first permanent bricks-and-mortar store, replete with “stunning visual displays and interactive customer activations,” at Chadstone Shopping Centre in Melbourne. This – coupled with the rising cost of airfares – has led to a change in travel plans, en-masse.

Returns 246

Returns Planning Consumer ATS 246

Inside Retail

JULY 27, 2023

Personalisation was initially lost in the mass market and the anonymity of online shopping, but retailers are using customer data to create highly personalised shopping experiences, from recommendations to tailored promotions. Embracing hyper-personalisation enhances customer engagement, loyalty and overall shopping experience.

Shopping 243

Shopping Returns Consumer Promotions 243

Retail TouchPoints

NOVEMBER 21, 2023

When customers aren’t actively searching and shopping for gifts, they are spending an elevated amount of time watching their favorite TV shows and movies — especially holiday classics like How the Grinch Stole Christmas and Elf. In many ways, the same trends we see in consumers’ Q4 shopping behaviors mirror their TV viewership.

Shopping 244

Shopping Specialty Retailers Consumer Department Stores 244

Retail TouchPoints

MARCH 14, 2024

Back in the 1950’s his grandfather, Stanley Whitman, decided to open a luxury shopping mall in Florida that would rival Manhattan’s Fifth Avenue. Taking advantage of the balmy Florida weather, Bal Harbour Shops pioneered the idea of an open-air shopping mall. Matthew Whitman Lazenby and his family have never dreamed small.

Shopping 278

Shopping Consumer Drop-Shipping Shipping 278

Retail Focus

NOVEMBER 29, 2023

The report found that the majority of Gen Z shoppers plan to spend more or the same on Christmas gifts compared to last year and that visiting stores during the festive period is a top priority. Despite being digital natives, 88% plan to visit a physical store during the Christmas shopping period.

Planning 173

Planning Checkout Shopping Consumer 173

Retail TouchPoints

MARCH 31, 2023

But as the OG value-shopping app tries to win back consumers, it has more than a few hurdles to overcome — not least of which is luring back lapsed consumers who now have new alternatives that don’t come with any negative history. And this is just the first of in a series of shopping events Wish has planned for 2023.

Planning 318

Planning Consumer Shipping Shopping 318

Retail TouchPoints

JULY 19, 2023

big-box baby chain, BuyBuy Baby , shutters its doors , a familiar name has returned to the retail landscape — Babies ‘R’ Us has opened its first store in the U.S. The rebirth of Babies ‘R’ Us marks not just the brand’s timely return but also a significant reimagining of what baby retail should look like (hint, the big box is no longer).

Returns 234

Returns Brand Management Planning Location 234

Inside Retail

AUGUST 15, 2023

This revenue growth is reportedly due to an increase in both first-time and returning customers. Temple & Webster also has plans to achieve $1 billion in annual sales within the next three to five years. It recently appointed a chief marketing officer, and is seeing a 200 per cent return on its marketing investment.

Planning 246

Planning Drop-Shipping Net Profit Returns 246

Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Inside Retail

FEBRUARY 16, 2023

Specialty baby goods retailer Baby Bunting has reported a dramatic slump in its interim profits as consumers return to pre-pandemic shopping behaviours. The retailer has also announced plans for leadership renewal after Spencer steps down towards the end of the year. For the six months to December 26, sales grew 6.6 million. .”

Planning 246

Planning Consumer Returns Shopping 246

Retail TouchPoints

APRIL 18, 2024

Mint House Shop Your Stay page for its NYC location. But at Mint House the shopping happens in the real world — just not in a store. And it’s a benefit for the end customer because they get to experience a really cool new retail experience, shop something that they love from their stay and take it home with them.”

Boutique 239

Boutique Shopping Location Returns 239

Retail Focus

FEBRUARY 21, 2024

If you walk up and down the aisles of supermarkets, clothes shops or even furniture stores, you will notice that more brands are shouting about their commitment to protecting the environment, be it via packaging or marketing messages. The Lidl Return Scheme trial will run in participating Glasgow stores from 8 February to 11 August.

Shopping 162

Shopping Visual Merchandising Returns Supermarket 162

Retail TouchPoints

DECEMBER 20, 2021

Maternity retailer A Pea in the Pod has returned to brick-and-mortar with stores in Chicago and New York City. The two shops will carry an assortment of maternity and nursing apparel from leggings to bras, with associates on hand to provide complimentary bra fittings, style advice and other assistance.

Returns 244

Returns Location Wholesale Apparel 244

Inside Retail

NOVEMBER 23, 2023

British music store HMV will on Black Friday return to its former flagship store on London’s Oxford Street after a four-year absence, offering vinyl, clothing and merchandise in a vote of confidence for physical stores in an increasingly online age. Now, thanks to a more favourable rent and business rates package, HMV is coming home.

Returns 130

Returns Accessories Accounting Marketing 130

Retail TouchPoints

JULY 7, 2022

Destination retailer Event Network — which operates gift shops for aquariums, zoos, museums, science centers, botanical gardens and other cultural attractions — has upgraded to a mobile point-of-service (POS) system and adopted a new cloud infrastructure as it continues its digital transformation.

Shopping 250

Shopping Returns Location Point of Sale 250

Retail TouchPoints

APRIL 5, 2023

Walmart plans to introduce automation at nearly two-thirds of its stores and aims to have approximately 55 % of its fulfillment center volume move through automated facilities by the end of fiscal 2026. The event was held at the retailer’s Brooksville, Fla.

Planning 207

Planning Fulfillment Returns Advertising 207

Retail TouchPoints

APRIL 8, 2022

Beauty and skincare brand The Body Shop has brought its in-store refill program to a number of U.S. locations, with plans to expand the waste-reduction campaign to 49% of the country’s locations by the end of 2022. The expansion is part of The Body Shop’s five-year refill-station implementation plan.

Shopping 242

Shopping Location Returns Planning 242

Inside Retail

DECEMBER 5, 2022

Australia’s “longest-running consumer fashion event” – the Paypal Melbourne Fashion Festival 2023 (MFF) – will return to the Royal Exhibition Building in March. MFF CEO, Caroline Ralphsmith, said the organisers are “thrilled” to return to the Royal Exhibition Building after a two-year hiatus showcasing up-and-coming designers.

Fashion 130

Fashion Planning Returns Consumer 130

Retail TouchPoints

JANUARY 30, 2023

The pickup-only store does not allow in-store shopping; instead, the store serves as an onsite warehouse designed solely for stocking, storing and bagging groceries. “The traditional business model of in-store shopping makes serving convenience-focused shoppers highly challenging. fueled by $10.1 of all U.S. ”

Grocer 312

Grocer Planning Supermarket Inventory Management 312

Retail Gazette

MARCH 11, 2024

Ann Summers’ profit and sales rose in its full year results, which it said was “driven by consumers returning to the high street post-pandemic” Profit was up 3% to £61.8m The results come after Ann Summers secured £8m in asset-based funding to help accelerate its growth plans in January.

Returns 103

Returns Finance Planning Location 103

Inside Retail

DECEMBER 7, 2022

The partnership intends to open 100 coffee shops across the country during the next five years. Additionally, the Canadian coffee brand Tim Hortons announced earlier this year its expansion to India, with plans to open more than 250 locations over the course of the following five years.

Planning 130

Planning Returns Location Consumer 130

Retail Gazette

OCTOBER 26, 2023

Standalone Wilko stores are set to return to the high street and retail parks before the end of the year as its new owner prepares for an aggressive roll-out. It said that it would prioritise former Wilko employees in the recruitment process for the new shops. The public reaction to the loss of wilko stores was undeniable.

Returns 128

Returns Location Planning Shopping 128

Retail Gazette

FEBRUARY 29, 2024

The Body Shop administrators have confirmed that an additional 75 stores will close, putting more than 400 jobs at risk, as it continues to restructure the retailer’s UK business. It also announced the immediate closure of seven Body Shop stores, including London’s Oxford Street and Canary Wharf stores, two weeks ago.

Shopping 122

Shopping Wholesale Returns Planning 122

Retail TouchPoints

APRIL 26, 2021

Justice has returned as an online-only retailer with the launch of its new ecommerce site, ShopJustice.com. The new Justice website has launched with an assortment of apparel and accessory products, and the company said it plans to grow its offerings in advance of back-to-school season.

Planning 245

Planning Accessories Apparel Brand Management 245