Retail TouchPoints

OCTOBER 26, 2023

UPS has agreed to acquire reverse-logistics solution Happy Returns from PayPal for an undisclosed amount. Happy Returns offers box-free, label-free returns for more than 800 merchant partners at over 10,000 locations across the U.S. of retail purchases (both online and in-store) were returned last year.

Returns 264

Returns Merchant Services Payment Services Location 264

Retail TouchPoints

FEBRUARY 20, 2025

Introduced in April 2022 , Buy with Prime allows brands to offer the benefits of Prime membership including fast free delivery, easy returns and 24/7 customer support to customers on their own DTC platforms. Once confirmed, theyll finish checkout using one of Adidas’ payment options.

Fulfillment 216

Fulfillment Checkout Accounting Returns 216

Retail TouchPoints

JANUARY 2, 2025

Walmart, Capital One End Contentious Credit Card Partnership (May 28, 2024) Retailers sought to take more control over their payment processes while expanding checkout options such as buy now, pay later (BNPL) , while Ebay debuted a Business Cash Advance offering that gives its sellers quick access to revenue-based loans.

Payment Services 278

Payment Services Checkout Wholesale Consumer 278

Retail TouchPoints

FEBRUARY 3, 2023

Here are ways SMBs can create new revenue-increasing opportunities, maneuver through tricky market conditions and grow their online business throughout 2023. Simple and easy checkout processes are needed to seal the deal. Be mobile-friendly. Be Creative and Smart About Driving Traffic to Your Site Use an omnichannel approach.

Merchant Services 286

Merchant Services Payment Services Marketing Drop-Shipping 286

Retail TouchPoints

FEBRUARY 26, 2025

Organized fraudsters use search and social media ads to deceive customers into clicking through to fake websites that steal their payment data, account login credentials or both. Fraudulent returns also are an issue, costing U.S. A culture of communicating about security across your business is also valuable.

Payment Services 236

Payment Services Returns Accounting Shipping 236

Retail TouchPoints

JULY 14, 2021

The reality today is that businesses need to be online to maximize their profits; the FOMO (fear of missing out) is just too real. Using ecommerce platforms like Shopify , Wix or SnapBlooms is a no-brainer for small shops, but before signing on to one, you must know your niche industry and the available ecommerce solutions.

Payment Services 264

Payment Services Checkout Customer Retention Management 264

Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

Returns 277

Returns Payment Services Shipping Accounting 277

Retail TouchPoints

MAY 13, 2021

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021. PayPal has been an investor in Happy Returns since 2019.

Merchant Services 207

Merchant Services Returns Payment Services Checkout 207

Retail TouchPoints

FEBRUARY 25, 2025

With high-quality address data, retailers avoid the financial burden of undeliverable mail, unnecessary returns and address correction fees. By optimizing customer engagement strategies based on verified address data, ecommerce companies can increase conversion rates and drive revenue growth.

Merchant Services 179

Merchant Services Payment Services Supply Chain Management Shipping 179

Retail TouchPoints

JUNE 17, 2022

Payment details will be pre-populated from Roku Pay , Roku’s payments platform. A Walmart purchase confirmation is then emailed to the customer with shipping, return and support information. From there, tapping “OK” on the Walmart checkout page places the order.

Payment Services 320

Payment Services Checkout Shipping Marketing 320

Retail TouchPoints

NOVEMBER 12, 2024

Iconic British department store Harrods has partnered with the Global-e international ecommerce platform to improve its online operations in more than 200 markets worldwide and offer customers elevated, localized shopping experiences.

Payment Services 147

Payment Services Department Stores Shipping Customer Experience 147

Retail TouchPoints

MAY 24, 2024

To create a competitive experience, the back end of a merchant’s in-store and online business needs to be unified, ultimately creating a front-end experience that is consistent and cohesive. By streamlining and integrating operations, retailers can simplify how they manage large, cross-functional teams and various locations and channels.

Merchant Services 264

Merchant Services Payment Services Fulfillment Checkout 264

Retail Focus

FEBRUARY 6, 2025

Features like booking an in-store pickup online or returning online purchases in person are now viewed less as perks and more as baseline expectations. Cross-Channel Returns and Exchanges Returns and exchanges can be a significant sticking point, particularly when orders are made through one channel and returned through another.

Payment Services 147

Payment Services Returns Technical Support Promotions 147

Retail TouchPoints

APRIL 24, 2025

Last year, meal delivery platform Grubhub entered the increasingly crowded commerce media arena with the debut of Grubhub Ads , developed in partnership with Koddi. Additionally, Grubhub itself has seen a 20% increase in ad click-through rates and a 6% increase in revenue. Merchant view of the Grubhub Ads platform.

Merchant Services 147

Merchant Services Advertising ATS Payment Services 147

Retail Focus

APRIL 1, 2025

A cross-border approach, in contrast, allows brands to diversify their revenue streams. They want seamless experiencesfrom clear product information and localised payment options to transparent shipping costs and easy returns. Flexible logistics Reliable shipping, transparent delivery timelines, and simple returns are crucial.

Payment Services 130

Payment Services Shipping Returns Marketing 130

Retail Focus

MARCH 13, 2025

Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers. To combat this, retailers are embracing contactless and frictionless payment solutions. These technologies not only enhance convenience but also reduce returns by helping shoppers make more informed decisions.

Payment Services 147

Payment Services Checkout Inventory Management Kiosk 147

Retail TouchPoints

MARCH 31, 2023

In the same manner, the new service providers, the payment platforms, get worked up over Banking-as-a-Service and Embedded Finance, the latest industry buzzwords, without fully explaining the simplicity and value of the proposition. Digital wallets are a pathway to an improved, convenient and frictionless payment process.

Payment Services 278

Payment Services Accounting Point of Sale Customer Experience 278

Retail TouchPoints

SEPTEMBER 17, 2022

of individual loans in 2021 saw at least some portion of the order returned, up from 12.2% with late payments, fees, etc.]. Other notable data from the report includes: Late fees are becoming more common, with 10.5% of users charged at least one late fee in 2021, up from 7.8% in 2020; A total of 13.7% Then I can see a change coming.

Consumer 262

Consumer Payment Services Apparel Accounting 262

Retail TouchPoints

MAY 30, 2025

We appreciate your patience during this process. The company has extended its return window for an additional 30 days and will extend the redemption window for coupons and rewards to accommodate customers affected by the outage, according to a company FAQ page.

Payment Services 147

Payment Services Accounting Returns ATS 147

Inside Retail

JULY 12, 2023

Upmarket Melbourne CBD eatery Calia has collapsed into voluntary administration, owing an estimated $2 million to Australian diner loyalty platform Liven and raising questions for diners with unredeemed restaurant credits. If this is accepted by creditors, the business will be restructured and continue on,” they said. $2

Payment Services 245

Payment Services Point of Sale Location Shopping 245

Retail TouchPoints

APRIL 5, 2022

Mobile technology is transforming payments, making it easier, safer and more affordable for people to move and manage their money than ever before,” said Dan Schulman, President and CEO of PayPal at the time of the spinoff. Source: CivicScience. RTP: Consumer adoption of things like digital wallets is still relatively low.

Merchant Services 361

Merchant Services Payment Services Checkout Consumer 361

Retail TouchPoints

OCTOBER 24, 2024

Food delivery platform Grubhub is expanding its advertising capabilities to create a full-fledged commerce media network in partnership with Koddi.

Merchant Services 264

Merchant Services Advertising Payment Services Checkout 264

Retail TouchPoints

MAY 23, 2025

Authentic Brands Group (Authentic) has partnered with Reshop to provide shoppers with instant cash (not store credit) refunds on returned items across its brands. The early success of Reshop has really cemented the need for our platform and showcased its impact for retailers, said Anthony Eisen, CEO of Reshop in a statement.

Merchant Services 147

Merchant Services Payment Services Returns Shopping 147

Retail Focus

JANUARY 12, 2023

By using it, you can: reduce your reliance on a human workforce to do mundane and repetitive tasks, thereby leaving them to focus on more productive things, streamline your business processes by linking systems together, offer clients an excellent purchasing experience, and. Customer Follow Up. Data Monitoring and Validation.

Payment Services 130

Payment Services Inventory Management Returns Checkout 130

Retail TouchPoints

JULY 25, 2022

This generation has taken to this payment option faster than any other, but looking at their history it is easy to see why. Gen Z has grown up with a steady decrease in the use of physical payment, coupled with major advancements in fintech. Late or missed BNPL payments have their own consequences. with Klarna.”.

Payment Services 243

Payment Services Advertising Accounting Consumer 243

Retail TouchPoints

JUNE 8, 2022

As the retail industry starts to return to normal in 2022, merchants around the world continue to respond to changing consumer behavior by embracing adaptability with open arms, in addition to being increasingly open to new technologies as part of their long-term strategies. Readying Your Business for Multi-Dimensional Commerce.

Merchant Services 246

Merchant Services Payment Services Consumer Checkout 246

Retail TouchPoints

JUNE 8, 2022

As the retail industry starts to return to normal in 2022, merchants around the world continue to respond to changing consumer behavior by embracing adaptability with open arms, in addition to being increasingly open to new technologies as part of their long-term strategies. Readying Your Business for Multi-Dimensional Commerce.

Merchant Services 246

Merchant Services Payment Services Consumer Checkout 246

Retail TouchPoints

JUNE 11, 2024

Alibaba.com , the global B2B ecommerce platform of Alibaba International Digital Commerce Group , has launched Alibaba Guaranteed, a program designed to help simplify global sourcing for small- and medium-sized businesses (SMBs).

Payment Services 263

Payment Services Fulfillment Finance Shipping 263

Retail TouchPoints

APRIL 1, 2021

Businesses looking for ways to gain a competitive edge over their competitors have been pushing service advantages into new areas, including alternative payment models. Enter “buy now, pay later,” whose appeal is growing customer bases and revenue channels. That’s right — no more chasing after late payments.

Merchant Services 278

Merchant Services Payment Services Telecommunications Checkout 278

Retail TouchPoints

MAY 5, 2023

As the retail media landscape continues to grow , Uber is expanding the types of ads available to CPG brands on the Uber Eats platform, and Sprouts Famers Market is leveraging Instacart ’s Carrot Ads platform to launch its own retail media network.

Advertising 298

Advertising Grocer Marketing Consumer 298

Retail TouchPoints

MAY 30, 2024

These helpful AI-driven add-ons to the checkout experience can ensure the shopper leaves satisfied and eager to return for their next shopping journey. By enhancing the point of sale, retailers are able to simplify the customer’s shopping journey while increasing revenue, customer satisfaction and loyalty.

Checkout 289

Checkout Point of Sale Returns Kiosk 289

Inside Retail

SEPTEMBER 24, 2024

As the final interaction between consumer and retailer, the payment process is often overlooked under the misguided belief that “it’s good enough”. Yet, in an industry where transactions occur rapidly, the efficiency of a retailer’s business’s payment flow can significantly impact success and revenue.

Payment Services 130

Payment Services Management Returns Customer Experience 130

Inside Retail

FEBRUARY 16, 2025

Supre, YD, and Midas exhibited the most distinct Overall Online Store Experience for customers among all retailers ranked by the Online CX Index, Australias first and only online retailer performance platform powered by real data. Shoppers also appreciate the ability to choose their packaging, which adds a personal touch.

Payment Services 130

Payment Services Checkout Drop-Shipping Advertising 130

Retail TouchPoints

APRIL 28, 2025

Etsy continues to make refinements to its business model as it seeks a return to growth amid increasing competition. Business also appears to be flagging at Reverb, with gross merchandise sales on the platform declining to $917.9 million in 2024 from $942.1 million the previous year.

Payment Services 147

Payment Services Advertising Promotions Returns 147

Retail TouchPoints

JULY 26, 2024

The answer lies in the inherent complexity of their business processes. Manufacturers, distributors and wholesalers have developed sophisticated consultative sales processes and provide exceptional customer service. Inaccurate information can lead to returning an order out of frustration.

Payment Services 261

Payment Services Fulfillment Wholesale Shipping 261

Retail TouchPoints

SEPTEMBER 13, 2024

This is arguably in no small part driven by consumers’ desire for enhanced personalization and convenience , as well as their growing digital prowess as technology becomes increasingly embedded in their daily lives. By 2030, the smart retail market will be worth $91.36 billion thanks to these aggressive investments.

Payment Services 287

Payment Services Checkout Inventory Management Kiosk 287

Retail TouchPoints

NOVEMBER 1, 2023

Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. And yet many retailers remain unaware of chargeback fraud and its harmful impacts on business revenues. Internet payments mean more purchases.

Merchant Services 298

Merchant Services Payment Services Customer Experience Consumer 298