Retail TouchPoints

OCTOBER 16, 2023

The news comes just a few weeks after Netflix announced that after 25 years it had shipped its last physical DVD. The market for physical DVDs has been dropping precipitously with the growth of streaming services. The retailer will continue to sell DVDs and Blu-Ray discs through the 2023 holiday season.

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Retail TouchPoints

JANUARY 29, 2024

While more retailers are handing off these tasks to other companies, presumably as a way to cut costs (rising shipping costs were identified as the top challenge among retailers, at 56% ), nearly as many ( 55% , up from 38% in 2022) worry about customer expectations around delivery times.

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Fulfillment Drop-Shipping Customer Retention Shipping 289

Retail TouchPoints

JUNE 15, 2022

Customers expect their orders to be complete, accurate, not damaged, consolidated, with free shipping on the same day, the next day or on time when you said they’d get it. And then when they finally get it, they want to ship it back to you…for free! They want to know where it is in the fulfillment process.

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Shipping Fulfillment Customer Experience Management 264

Retail TouchPoints

DECEMBER 13, 2023

As omnichannel capabilities become table stakes, brands and retailers will think more holistically and intentionally about how technology can support operational efficiency as well as immersive product interaction and brand engagement. Baird: A lot of store renovation efforts are being driven by the expanded role of the store.

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Loss Prevention Visual Merchandising Sporting Goods Store Operations 317

Retail TouchPoints

AUGUST 30, 2023

Instant answers about product sizing or shipping details can greatly influence the shopping experience and make or break a sale. Today, 59% of brands allow shoppers to filter and refine their selection to show store inventory availability and have “complete the look” features. She can be reached at kathy.kimple@osf.digital.

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Checkout Shipping Customer Experience Point of Sale 259

Retail TouchPoints

MAY 2, 2023

Known for its closets and organizational solutions, The Container Store’s program is unusual in accepting products for resale from categories that it doesn’t sell. Container Store customers can pick up a ThredUp Clean Out Kit at any of the retailer’s 97 stores or generate a prepaid shipping label from containerstore.thredup.com.

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Payment Services Apparel Shipping Accessories 277

Retail TouchPoints

JUNE 16, 2020

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns had closed its 700+ -store Return Bar network in March due to COVID-19, but the company has reopened this portion with new contactless customer interaction processes.

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Returns Drop-Shipping Store Operations Shipping 167

Retail TouchPoints

OCTOBER 9, 2023

When did you notice that your favorite store had changed? The presence of kiosks linking buyers to the online store The ability to ship from other stores and warehouses Your store going dark completely, becoming a micro-distribution center (DC)? 3: Buy in-store, ship to home is gaining speed.

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Fulfillment Shipping Suggestive Selling Management 306

Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. A combination of store design and strong customer service helps Victoria’s Secret achieve these impressive numbers. Click-and-collect, a.k.a.

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Retail TouchPoints

DECEMBER 5, 2022

Party City has been faced with both challenges that are affecting retail in general — such as inflation and higher shipping costs — and those that are unique to its business, such as a helium shortage. The retailer had about $121.5 billion in debt. However, the retailer is still struggling on the sales side. Net sales were down 1.6%

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Inventory Management Shipping Management Marketing 321

Retail TouchPoints

JANUARY 26, 2023

The club retailer also plans to open more than 30 larger-format stores, most of which will include enhanced perimeter departments, bigger healthcare spaces and dedicated areas for curbside pickup, home delivery and ship-from-store orders.

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Retail TouchPoints

SEPTEMBER 12, 2022

In fact, Sundays offers free shipping for every piece of furniture delivered, as well as free white-glove service. “We The focus will be on taking a market-by-market approach so we can build those relationships with delivery partners and build some efficiencies as well,” noted Samieian.

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Shopping Customer Experience Shipping Consumer 277

Retail TouchPoints

DECEMBER 21, 2023

For example, marketing and advertising campaigns are tailored around a shopper’s age, gender, geographic location, shopping history and other demographics. Retailers have countless data points around shoppers’ unique buying habits, their purchase and browsing history, and their preferred payment and shipping methods.

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Checkout Payment Services Kiosk Advertising 277

Retail TouchPoints

JULY 6, 2020

FedEx Office , the printing, packing and shipping services subsidiary of FedEx, is partnering with online design company Canva to create a digital design-to-print marketplace. More than 2,000 FedEx Office stores will now feature Canva’s image library and templates, which can be used to help retailers quickly design and print materials.

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Shipping Planning Marketing Store Operations 317

Inside Retail

DECEMBER 8, 2021

The Skorpio X5 is ultra-fast and features the largest and brightest multi-touch display in the Portable Data Terminal (PDT) market, a 4.3-inch The Skorpio X5 wireless charging models are the only PDTs on the market with future-proof, wireless charging technology providing top reliability and the lowest cost of ownership.

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Drop-Shipping Outdoor Fulfillment Shipping 130

Retail TouchPoints

MAY 10, 2022

Ingka Group , which operates 392 IKEA stores across 32 markets, will invest more than €3 billion ( $3.16 billion ) into opening new locations and revamping existing stores by the end of 2023. IKEA also has been experimenting with even smaller stores in the U.S., dubbed studios.

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Planning Location Shipping Management 286

Retail TouchPoints

JUNE 23, 2021

Nordstrom will open 21 INDOCHINO store-in-a-store shops across the U.S. by early July 2021, expanding INDOCHINO’s physical presence to nearly every major market in the country. The experience of shopping at the store-in-a-store will closely mirror the experience of INDOCHINO’s 50 full-sized showrooms.

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Apparel Shipping Location Shopping 249

Retail TouchPoints

OCTOBER 4, 2023

As a result, retailers have opened stores on neighborhood mall streets where consumers might already be visiting for reasons outside of shopping, like fitness or restaurants. Instead, we are seeing an increase in trip frequency to these smaller stores and regular visits to large-format ones to access its different products.

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Consumer ATS Location Apparel 264

Retail TouchPoints

JANUARY 8, 2024

The EBR system will find the center of the ring, which could be a credit card, a loyalty number, a shipping address or another identifier that connects everyone in the ring. He has more than 20 years of experience bringing disruptive and innovative solutions to market in B2B ecommerce, marketing technology and enterprise software segments.

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Loss Prevention Returns Point of Sale Shipping 258

Retail TouchPoints

SEPTEMBER 29, 2020

Brands often overlook marketplaces due to concerns over losing control of their messaging, pricing and customer interactions, but this can be a costly mistake, said Cathy Hinek, Manager, Marketplaces Client Services, ChannelAdvisor during a session titled: Inside the Digital Mall: How Brands Can Bolster Their Marketing Strategy.

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Payment Services Fulfillment Location Shipping 278

Retail TouchPoints

JUNE 4, 2020

The COVID-19 pandemic brought into sharp focus which retailers were better prepared to weather massive market disruption and which were not. For those who are still going to stores, and will continue as more shops begin reopening, there is inherent value for retailers to have a place to showcase and sell products.

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Drop-Shipping Shipping Customer Experience Finance 238

Retail TouchPoints

APRIL 20, 2022

Luxury home brand Brooklinen is planning to triple its brick-and-mortar retail presence, first with the addition of four stores in new markets in 2022 and plans to reach 25 to 30 locations by the end of 2024. Brooklinen’s digital operations remain an important part of the business. ”

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Planning Shipping Customer Experience Location 293

Retail TouchPoints

SEPTEMBER 3, 2020

Sakai also suggested that retailers encourage curbside buy online, return in-store (BORIS) during and after the holidays. Consolidating returns at a store location is less costly than paying to ship one item from a residence, and a larger volume of customers can be moved through quickly if they don’t have to exit their cars.

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Returns Merchant Services Department Stores Shipping 334

Retail TouchPoints

DECEMBER 31, 2021

“Tech training can create a more attractive job for some employees, because it’s a marketable skill,” said Kotlyar. Many of these changes are recent: “Ship-from-store wasn’t economically viable [as recently as] two years ago,” said Ritter.

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Home Furnishings Shipping Fulfillment Consumer 312

Retail TouchPoints

JUNE 15, 2023

Shipping shirts from the U.S. The importance of testimonials in marketing and communications: “Testimonials attract trust; nice words are currency. What keeps him humble: “We did a pop-up in London on Carnaby Street, but I didn’t want to print my T-shirts anywhere else but the U.S. to England ate up half our profits.”

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Drop-Shipping Promotions Shipping Store Operations 318

Retail TouchPoints

NOVEMBER 18, 2021

This enables a robust omnichannel retail strategy that delivers a unified, seamless and consistent customer experience across all physical stores, websites and mobile apps. Given this year’s supply chain and shipping challenges, synchronization of inventory and having immediate access to the latest data is a business imperative.

Supply Chain Management 264

Supply Chain Management Fulfillment Shipping Inventory Management 264

Retail TouchPoints

JULY 29, 2020

Store Associates Gain Access To Up-To-Date Data. The final prong was in Burton’s customer-facing solutions, comprising technologies for e-Commerce, marketing, social media, customer service and a retail POS. If a customer walks into a store and says, ‘My hands are full, ship it to me,’ that’s one experience we have to offer.

Planning 308

Planning Wholesale Customer Experience Store Operations 308

Retail TouchPoints

JULY 16, 2021

In this case, any target marketing would have to be assessed early on from a high-level addressable market to optimize one’s costs for a healthy ROI. In an on-demand personalized world, the TTR (Time-To-Resolution) for what needs to be sold is too long and too costly considering material sourcing, packaging and shipping.

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Fulfillment Consumer Target Market Shipping 328

Retail TouchPoints

NOVEMBER 14, 2023

The fixtures in any store probably weren’t designed with sustainability in mind, nor manufactured in sustainable ways, or they were shipped without any thought about the carbon impact of getting them to the store. There used to be a thriving fixture industry, but a lot of those skills have been lost from a labor standpoint.

Planning 278

Planning Shipping Visual Merchandising Apparel 278

Retail TouchPoints

NOVEMBER 4, 2021

In a way this isn’t completely new; installment payments and layaway have been a thing in the past, but the way [BNPL] is being marketed and showcased and integrated across these ecommerce sites makes it come off as something net new,” said Pandya. And it’s resonated with a lot of consumers, especially younger consumers.

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

SEPTEMBER 25, 2023

That increases the need for [domestic] storage locations, including warehouses and retail stores that are close to where your markets are. For example, in some cases the retailer won’t make money if they have to ship the customer another item.

Returns 306

Returns Supply Chain Management Fulfillment Customer Experience 306

Retail TouchPoints

DECEMBER 10, 2021

“We saw this firsthand in Dallas, where retailers from nationals down to locals are fulfilling from their store, and I think that fits the way people are using physical retail. Retailers can see what the ‘it’ markets are, whether it’s Dallas, Boston, San Diego, Charlotte, Raleigh or Nashville,” said Kampf. “I

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Location Shopping Fulfillment Grocer 328

Retail TouchPoints

SEPTEMBER 28, 2020

Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services. More and more, retailers’ last-mile efforts are tied in with shipping and delivery companies.

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Fulfillment Department Stores Shipping Planning 306

Retail TouchPoints

AUGUST 10, 2020

Walmart, however, is not taking in-store returns for apparel, cleaning supplies, health and beauty or pharmacy purchases, although customers can ship products back using the Walmart app or web site. Professor of Food Marketing, Haub School of Business, Saint Joseph’s University. Its competition clearly is. George, Ph.D.,

Returns 296

Returns Beauty and Health Shipping Customer Experience 296

Retail TouchPoints

AUGUST 19, 2021

Even if a business does an impressive job engaging and managing the customer relationship online, if fulfillment isn’t executed properly — the wrong product is shipped, delivery is delayed, the price is listed wrong — the retailer is back to square one. Fulfillment is key to personalization.

Fulfillment 264

Fulfillment Management Shipping Consumer 264

Retail TouchPoints

FEBRUARY 9, 2023

Interior of a modern-day Batteries Plus store. None of this is intimidates Derek Detenber though — he’s coming up on the one -year anniversary of his appointment as Chief Marketing and Merchandising Officer at Batteries Plus, and he sees only opportunity on the horizon.

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Consumer Marketing Specialty Retailers Shipping 228

Retail TouchPoints

OCTOBER 12, 2021

People became a lot more accustomed to using these contactless solutions [during the pandemic], so we’re using them to extend our aisles across the store via the JOANN mobile app. Additionally, we’re personalizing our digital marketing messaging to ensure we’re giving customers the content they’re looking for, based on where they shop.

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Customer Experience Shipping Location Promotions 264