Retail TouchPoints

MAY 6, 2024

Sustainability: Reduce an Organization’s Carbon Footprint and Energy Costs Energy is the fourth-largest in-store operating cost for U.S. Extending the life of HVAC equipment reduces the carbon intensity of producing, shipping and installing new equipment. IoT platforms help make this possible.

Store Operations 286

Store Operations Management Location Customer Experience 286

Retail TouchPoints

FEBRUARY 8, 2024

Misfits Market purchased Imperfect Foods in September 2022.

Fulfillment 277

Fulfillment Marketing Shipping Consumer 277

Retail TouchPoints

DECEMBER 20, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey revealed that merchants’ top store operations challenges for 2023 were tied to employee hiring and retention ( 70% ), responding to high employee turnover ( 67% ) and employee training and engagement ( 56% ).

Advertising 264

Advertising Store Operations Merchant Services Wholesale 264

Retail TouchPoints

AUGUST 30, 2023

Instant answers about product sizing or shipping details can greatly influence the shopping experience and make or break a sale. Today, 59% of brands allow shoppers to filter and refine their selection to show store inventory availability and have “complete the look” features. She can be reached at kathy.kimple@osf.digital.

Checkout 262

Checkout Shipping Customer Experience Point of Sale 262

Retail TouchPoints

MAY 2, 2023

Known for its closets and organizational solutions, The Container Store’s program is unusual in accepting products for resale from categories that it doesn’t sell. Container Store customers can pick up a ThredUp Clean Out Kit at any of the retailer’s 97 stores or generate a prepaid shipping label from containerstore.thredup.com.

Payment Services 278

Payment Services Apparel Shipping Accessories 278

Retail TouchPoints

JANUARY 10, 2023

Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. Dashers will send confirmation photos to consumers when they drop off the items at the designated store.

Returns 278

Returns Drop-Shipping Wholesale Shipping 278

Retail TouchPoints

JUNE 15, 2022

Customers expect their orders to be complete, accurate, not damaged, consolidated, with free shipping on the same day, the next day or on time when you said they’d get it. And then when they finally get it, they want to ship it back to you…for free! They want to know where it is in the fulfillment process.

Shipping 264

Shipping Fulfillment Customer Experience Management 264

Retail TouchPoints

JANUARY 29, 2024

While more retailers are handing off these tasks to other companies, presumably as a way to cut costs (rising shipping costs were identified as the top challenge among retailers, at 56% ), nearly as many ( 55% , up from 38% in 2022) worry about customer expectations around delivery times.

Fulfillment 289

Fulfillment Drop-Shipping Customer Retention Shipping 289

Retail TouchPoints

OCTOBER 16, 2023

The news comes just a few weeks after Netflix announced that after 25 years it had shipped its last physical DVD. The retailer will continue to sell DVDs and Blu-Ray discs through the 2023 holiday season. That leaves mega-retailers Walmart, Amazon and Target as the last major retailers still offering these products.

Drop-Shipping 264

Drop-Shipping Shipping Consumer Marketing 264

Retail TouchPoints

DECEMBER 13, 2023

As omnichannel capabilities become table stakes, brands and retailers will think more holistically and intentionally about how technology can support operational efficiency as well as immersive product interaction and brand engagement. Baird: A lot of store renovation efforts are being driven by the expanded role of the store.

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Retail TouchPoints

JUNE 16, 2020

Instead of handing returned items to store associates for processing, shoppers now bag items themselves, depositing the sealed bags into Happy Returns reusable totes for aggregated shipping.

Returns 178

Returns Drop-Shipping Store Operations Shipping 178

Retail TouchPoints

SEPTEMBER 29, 2023

WHP Global will roll out flagship-style Toys ‘R’ Us stores throughout the U.S. The iconic brand also will expand to cruise ship and airport venues, with its first airport store scheduled to debut at Dallas/Fort Worth International Airport in November 2023 via a partnership with Duty Free Americas. Retail Group.

Planning 299

Planning Specialty Retailers Shipping Returns 299

Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. Retail sales grew 3% during the extended holiday season (Oct. 11 through Dec.

Drop-Shipping 311

Drop-Shipping Merchant Services Returns Shipping 311

Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. A combination of store design and strong customer service helps Victoria’s Secret achieve these impressive numbers. Click-and-collect, a.k.a.

Fulfillment 242

Fulfillment Promotions Shipping Store Operations 242

Retail TouchPoints

APRIL 21, 2023

per year, features this spend-and-earn benefit but also adds a 10% discount in-store and online, free standard shipping, drink upgrades in B&N Cafes and a new canvas tote each year, among other perks. “It Premium Membership, which costs $39.99

Shipping 290

Shipping Location Planning Store Operations 290

Retail TouchPoints

OCTOBER 9, 2023

When did you notice that your favorite store had changed? The presence of kiosks linking buyers to the online store The ability to ship from other stores and warehouses Your store going dark completely, becoming a micro-distribution center (DC)? 3: Buy in-store, ship to home is gaining speed.

Fulfillment 306

Fulfillment Shipping Suggestive Selling Management 306

Retail TouchPoints

JUNE 29, 2022

All Hugo Boss stores will be equipped with the Nedap iD Cloud store app, designed to provide fast and regular stock counts, efficient replenishment and smart refill suggestions. Knowing what items are in-stock at its stores in real time will help improve the efficiency of ship-from-store and BOPIS operations at Hugo Boss.

Point of Sale 260

Point of Sale Apparel Shipping Fashion 260

Retail TouchPoints

AUGUST 28, 2023

But BOPIS is projected to drive $28 billion in incremental in-store sales this holiday season, and Salesforce reported that 39% of online shoppers seek out a BOPIS option. BOPIS’ value increases even more after holiday shipping cutoff dates, when as many as one in three orders are fulfilled via BOPIS.

Returns 246

Returns Fulfillment Shipping Checkout 246

Retail TouchPoints

DECEMBER 5, 2022

Party City has been faced with both challenges that are affecting retail in general — such as inflation and higher shipping costs — and those that are unique to its business, such as a helium shortage. The retailer had about $121.5 billion in debt.

Inventory Management 326

Inventory Management Shipping Management Marketing 326

Retail TouchPoints

FEBRUARY 25, 2022

RFID-ticketed products are not yet required for drop-ship suppliers. FineLine Technologies is working with vendors that RFID source-tag at their factories, Davidson reported, and that now use the technology for automated outbound shipment verification and automatic advance shipping notification generation.

Drop-Shipping 304

Drop-Shipping Jewelry Shipping Inventory Management 304

Retail TouchPoints

JANUARY 26, 2023

The club retailer also plans to open more than 30 larger-format stores, most of which will include enhanced perimeter departments, bigger healthcare spaces and dedicated areas for curbside pickup, home delivery and ship-from-store orders.

Fulfillment 278

Fulfillment Checkout Shipping Location 278

Retail TouchPoints

DECEMBER 22, 2020

Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app. Associates there will scan the QR code, print a return label and ship the product back to Walmart.

Returns 263

Returns Drop-Shipping ATS Shipping 263

Retail TouchPoints

JANUARY 3, 2024

According to the Retail TouchPoints 2023 Omnichannel and Fulfillment Benchmark survey, 54% of retailers cited minimizing fraudulent returns as a major challenge, second only to shipping and handling costs.

Returns 147

Returns Drop-Shipping Merchant Services Fulfillment 147

Retail TouchPoints

OCTOBER 19, 2022

One example is ship-from-store, which can reduce last mile costs and improve delivery speeds but also adds a significant burden to a store’s day-to-day operations. Great, we’re going to use our stores as warehouses. This is where companies got really excited,” said Witcher.

Shipping 278

Shipping Customer Experience Inventory Management Management 278

Retail TouchPoints

AUGUST 20, 2021

The launch comes just a few months after Best Buy rolled out its own membership program , which combines its Geek Squad tech support services with free shipping. Walmart isn’t the first retailer to try to take a bite out of Best Buy’s services apple.

Shipping 279

Shipping Consumer Store Operations Customer Experience 279

Retail TouchPoints

OCTOBER 21, 2020

The rollout coincided with the launch of new associate-empowering tools that gave workers access to the entire stock of Walmart.com, and provided shoppers with the option of taking an item home with them or having it shipped.

ATS 273

ATS Shipping Shopping Store Operations 273

Retail TouchPoints

DECEMBER 7, 2020

Since the numbers are high for early shoppers and the majority of those surveyed said that they were not going to visit stores, the actual traffic results should not come as any surprise. Speaking of Christmas Week, two factors may intensify in-store shopper activity as that week approaches.

Drop-Shipping 241

Drop-Shipping Shipping Store Operations Shopping 241

Retail TouchPoints

NOVEMBER 4, 2021

And so once again alternative fulfillment solutions such as curbside pickup and buy online, pick up in-store will be critical to holiday success, although this year retailers are ready. Consumers want to avoid a situation where they’re hunting around for a product in-store and waiting in long lines in this pandemic-type environment.

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

DECEMBER 31, 2021

“I do think the nature of retail jobs will change, whether it’s [staffing] microfulfillment centers or just ship-from-store and BOPIS,” said David Ritter, Managing Director of the Alvarez & Marsal Consumer and Retail Group in an interview with Retail TouchPoints.

Home Furnishings 312

Home Furnishings Shipping Fulfillment Consumer 312

Retail TouchPoints

JULY 6, 2020

FedEx Office , the printing, packing and shipping services subsidiary of FedEx, is partnering with online design company Canva to create a digital design-to-print marketplace. More than 2,000 FedEx Office stores will now feature Canva’s image library and templates, which can be used to help retailers quickly design and print materials.

Shipping 331

Shipping Planning Marketing Store Operations 331

Retail TouchPoints

MAY 10, 2022

“We see many of our stores playing a dual role, giving our customers the best of both physical and online retailing, and the investment will support not only an inspiring in-store IKEA experience but also faster and more affordable shipping of online orders directly from our stores.”. dubbed studios.

Planning 288

Planning Location Shipping Management 288

Retail TouchPoints

JUNE 23, 2021

Purchases are custom-made to fit the customer’s measurements and shipped directly to their home in two to three weeks. Nordstrom will offer complimentary in-store alterations for INDOCHINO customers as an added service. “We

Apparel 273

Apparel Shipping Location Shopping 273

Retail TouchPoints

JUNE 4, 2020

To quickly adapt to this change, retailers can deploy different strategies, such as drop-shipping to get their items direct-to-consumer and take back control over delivery timeframes, ensure transparency throughout the process and still deliver a great customer experience.

Drop-Shipping 249

Drop-Shipping Shipping Customer Experience Finance 249

Retail TouchPoints

OCTOBER 6, 2022

The 150,000 new positions will include full-time, seasonal and part-time roles across a range of jobs, including stowing, picking, packing, sorting, shipping orders and more. Jobs are available across the U.S.,

Promotions 278

Promotions Shipping Planning Location 278

Retail TouchPoints

NOVEMBER 14, 2023

The fixtures in any store probably weren’t designed with sustainability in mind, nor manufactured in sustainable ways, or they were shipped without any thought about the carbon impact of getting them to the store. There used to be a thriving fixture industry, but a lot of those skills have been lost from a labor standpoint.

Planning 278

Planning Shipping Visual Merchandising Apparel 278

Inside Retail

DECEMBER 8, 2021

For applications like warehousing, fulfillment, inventory, store operations, shipping and receiving, the need to maintain rapid, accurate and seamless data capture to provide real-time visibility is essential.

Drop-Shipping 130

Drop-Shipping Outdoor Fulfillment Shipping 130

Retail TouchPoints

SEPTEMBER 3, 2020

Sakai also suggested that retailers encourage curbside buy online, return in-store (BORIS) during and after the holidays. Consolidating returns at a store location is less costly than paying to ship one item from a residence, and a larger volume of customers can be moved through quickly if they don’t have to exit their cars.

Returns 334

Returns Merchant Services Department Stores Shipping 334