Retail TouchPoints

FEBRUARY 8, 2024

The retailer already offers its free Target Circle loyalty program, providing members with deals and rewards for purchases. Amazon operates the granddaddy of paid loyalty programs, Amazon Prime, which has been in operation for nearly 20 years and has more than 200 million members worldwide.

ATS 207

ATS Fulfillment 207

Retail TouchPoints

APRIL 10, 2024

Balancing Costs and Customer Loyalty Most customers have been more than forgiving and mostly understanding toward their favorite brands and retailers, while maybe just a little annoyed. Above all, be grateful for their loyalty. It’s a tough situation to be sure, as there are few options other than increasing prices.

Payment Services 252

Payment Services Consumer Operating Expenses Promotions 252

Retail TouchPoints

MARCH 5, 2024

Sunglass Hut has debuted a new loyalty program for eyewear enthusiasts, while rural retailer Tractor Supply has enhanced its Neighbor’s Club loyalty program to help members earn more rewards more quickly. The three -tier loyalty program is available both online and in stores at Tractor Supply and Petsense by Tractor Supply.

Promotions 241

Promotions Shopping Management Consumer 241

Retail TouchPoints

MARCH 5, 2024

Target is adding a paid option to its loyalty program, offering free same-day delivery from the retailer’s Shipt subsidiary and its 100+ retail partners. The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout.

Checkout 187

Checkout Returns Shipping Promotions 187

Retail TouchPoints

APRIL 3, 2024

Childrenswear brand Carter’s has joined the growing slate of retailers reimagining their loyalty programs in recent months. Formerly known as My Rewarding Moments, the revamped Carter’s loyalty program will now be called simply Carter’s Rewards and will allow customers to earn points and perks faster.

Shipping 147

Shipping Shopping Marketing ATS 147

Retail TouchPoints

FEBRUARY 15, 2024

. “This partnership is the latest example of how we are continuing to invest in our most loyal customers to deepen engagement and connection by offering benefits and experiences that can’t be found anywhere else,” said Ryan Butz, VP of Loyalty Strategy and Marketing at Starbucks in a statement.

Sporting Goods 258

Sporting Goods Accounting Consumer Marketing 258

Inside Retail

FEBRUARY 29, 2024

” Fashion label Decjuba won honours for the best loyalty program/campaign of the year, while LSKD was voted the best customer service team. The post Australia’s best retailers honoured for CX, loyalty and service appeared first on Inside Retail Australia.

Customer Experience 306

Customer Experience Management Fashion Marketing 306

Inside Retail

APRIL 9, 2024

Long gone are days when businesses handed out loyalty cards to incentivise more frequent purchases – retailers are being urged by industry experts and leading brands to reimagine customer loyalty. Loyalty programs can be used to do this in a way that makes sense to consumers but also enables the company to control the costs,” he added.

Customer Retention 130

Customer Retention Consumer Planning Department Stores 130

Retail TouchPoints

OCTOBER 24, 2023

After linking its loyalty program with Dick’s Sporting Goods in 2021, Nike is now partnering with Hibbett on a similar “ connected partnership.” Members can now link their Nike membership and Hibbett Rewards accounts on the Hibbett website.

Sporting Goods 277

Sporting Goods Accounting Consumer Customer Experience 277

Retail TouchPoints

DECEMBER 21, 2023

Ulta Beauty will kick off 2024 with a fresh look for its loyalty program a decade after its debut in 2014. 1, 2024, the Ultamate Rewards loyalty program will become Ulta Beauty Rewards , and along with the new name will come enhanced benefits for the program’s 42.2 Beginning Jan.

Marketing 239

Marketing ATS 239

Retail TouchPoints

JUNE 30, 2023

French fashion brand Lacoste is expanding the utility of its UNDW3 NFT collection, first released in June 2022, to include a Web3-based loyalty program that will allow members to earn rewards and co-create, multiple sources report.

Fashion 338

Fashion ATS Marketing 338

Retail TouchPoints

JANUARY 4, 2024

CVS Pharmacy has evolved its loyalty program into two simplified membership tiers : the free loyalty tier will remain branded as ExtraCare, while the paid membership — previously called CarePass — has been rebranded as ExtraCare Plus. Launched nationwide in 2019 , the newly renamed ExtraCare Plus program currently has more than 6.5

Shipping 247

Shipping Management ATS 247

Retail TouchPoints

JANUARY 5, 2024

Visa has launched a new Web3 Loyalty Engagement Solution designed to “usher in the future of customer engagement and loyalty” with a suite of immersive products that brands can offer their customers, including gamified giveaways , augmented reality treasure hunts and new ways to earn and spend loyalty points.

Consumer 254

Consumer Payment Services ATS 254

Retail TouchPoints

AUGUST 8, 2023

Sure, points and coupons are great, but today’s consumers are expecting far more from branded loyalty programs. In a recent Hit List , editor Adam Blair spotlighted five very different brands for their unique approaches to loyalty programs and strategies. Who would’ve thought loyalty programs could have the same impact?

Consumer 205

Consumer Shipping Planning Customer Experience 205

Inside Retail

MARCH 5, 2023

Myer and American Express have launched a loyalty program partnership that will allow nearly 28 million members to redeem loyalty points online. Liana Kohn-Gardner, head of partnerships & loyalty for American Express ANZ, said the Myer deal focuses on expanding the ways Amex card members can use their membership rewards points.

Department Stores 246

Department Stores Checkout Consumer Marketing 246

Retail TouchPoints

AUGUST 1, 2023

Lacoste has opened a new virtual store in partnership with Emperia to showcase its summer collection and expand the exclusive experiences tied to its NFT-based UNDW3 (pronounced “underwater”) loyalty program. This is the brand’s second virtual store; the first was a holiday-themed store that Lacoste launched with Emperia in December 2022.

Outdoor 237

Outdoor Accessories Shopping Marketing 237

Retail TouchPoints

JULY 19, 2023

GNC is offering a range of free healthcare services to members of its paid loyalty program, GNC PRO Access. We’re always looking for ways to create an easy and more rewarding shopping experience for our customers,” said Jenna O’Connor, Senior Director of Loyalty Marketing at GNC in a statement. “We For $39.99 For $39.99

Consumer 237

Consumer Shopping Marketing ATS 237

Retail TouchPoints

SEPTEMBER 6, 2023

Premium childrenswear brand Hanna Andersson has launched its first-ever loyalty program, which will reward customers with discounts, perks and early access to new products. A loyalty program was something that had long been requested by its customers, according to the company.

Drop-Shipping 250

Drop-Shipping Wholesale Shipping Returns 250

Retail TouchPoints

AUGUST 1, 2023

Under Armour has launched its first-ever loyalty program, UA Rewards , for its U.S.-based based customers. Members will earn reward points for making purchases, writing product reviews on eligible products and completing UA MapMyRun challenges.

Consumer 244

Consumer Planning Sporting Goods Customer Experience 244

Retail TouchPoints

AUGUST 23, 2022

Bath & Body Works has launched its loyalty program nationwide at the retailer’s 1,750+ locations following testing in select markets. I’m especially excited to underscore that a key differentiator from other loyalty programs is that our members can redeem their rewards for free full-size products, not just sample sizes.”.

Location 305

Location Planning Marketing ATS 305

Retail TouchPoints

APRIL 26, 2023

Major retailers are increasingly rolling out the red carpet to draw in small business customers: Ikea has launched a new loyalty program for SMBs called the Ikea Business Network, and Lowe’s is enhancing its business loyalty program with a suite of new mobile tools for business owners.

Promotions 296

Promotions Management Consumer Shopping 296

Inside Retail

MAY 19, 2021

Covid-19 tested many parts of the way Australians interact with the retail industry, and their commitment to loyalty programs was not spared. This could be due to a continued, if slow, shift in what customers actually want from their loyalty programs. this brand speaks to me).

Accounting 350

Accounting Shopping Consumer ATS 350

Retail TouchPoints

OCTOBER 12, 2022

Starbucks has entered a strategic partnership with Delta Airlines in which the Starbucks Rewards and Delta SkyMiles loyalty programs will be connected to enable customers to earn rewards across each business. The partnership will help Starbucks advance its loyalty program — which reached more than 27 million 90-day active users in the U.S.

Accounting 266

Accounting Planning Marketing ATS 266

Retail TouchPoints

DECEMBER 15, 2022

million rewards loyalty members via more than 1 billion marketing messages in 2022. As part of an overhaul of its online offerings, Casey’s aligned its digital tools to build a new ecommerce presence, launched mobile apps, introduced a loyalty program and forged partnerships with third-party delivery companies.

Marketing 274

Marketing ATS 274

Retail TouchPoints

JUNE 9, 2022

Travel retailer Hudson , a Dufry company, has rolled out its loyalty program to its more than 1,000 stores across North America. The Red By Dufry program is already live in the 50+ countries where Dufry operates.

Checkout 322

Checkout Shopping Location Planning 322

Retail TouchPoints

OCTOBER 4, 2022

Ann Taylor and LOFT have launched StyleRewards, a revamped multi-tender loyalty program that lets shoppers earn benefits across Ann Taylor, LOFT, Ann Taylor Factory and LOFT Outlet. The program has a tiered structure and was designed to emphasize a customer-first loyalty approach.

Shipping 306

Shipping Promotions Shopping Marketing 306

Retail TouchPoints

OCTOBER 19, 2023

Almost exactly three years after it launched its first-ever loyalty program, Claire’s is evolving the experience with new rewards, new branding and a new name — C.Club. Claire’s amassed 18 million members under the previous iteration of its loyalty program, which was called Claire’s Rewards.

Shipping 147

Shipping Marketing 147

Tokinomo

MARCH 22, 2023

Nowadays, shoppers have so many options to choose from and it’s getting harder to achieve brand loyalty. In this article, we are going to share the most important brand loyalty tactics you can use to maintain your loyal customers. In this competitive industry, it’s crucial to maintain your loyal customers.

Customer Experience 224

Customer Experience Retail Marketing Marketing 224

Retail TouchPoints

OCTOBER 12, 2023

All of this] creates loyalty and that health authority [with our customers]. And then the final layer is the loyalty programs that take all that and make it easy and more affordable.” million members, on top of the more than 74 million members of the retailer’s free ExtraCare loyalty program. “We The CVS Rewards Tracker.

Consumer 267

Consumer Beauty and Health Shipping Location 267

Retail TouchPoints

JULY 6, 2023

To keep up with this rising demand, brands need to align themselves with green practices, especially as more consumers today are basing their purchase decisions and brand loyalty on company values. Consequently, these sectors lag behind and grapple with incorporating loyalty programs into their overarching sustainability strategies.

Accounting 235

Accounting Consumer Customer Experience Planning 235

Retail TouchPoints

DECEMBER 8, 2022

David’s Bridal has introduced its Diamond Prom loyalty program to further broaden its appeal to younger formalwear shoppers. Members of the new loyalty program earn one Diamond Prom point for every $1 they spend, and also can amass additional points via David’s Bridal purchases by friends and family. “We

Shopping 275

Shopping Planning Marketing Store Operations 275

Retail TouchPoints

NOVEMBER 7, 2023

A curated selection of fine diamonds, colored gemstones, pearls and vintage collectibles totaling nearly $140 million in value were on display for top-tier members of its InCircle loyalty program. “The Neiman Marcus Bejeweled program offers a truly unique assortment of rarely seen pieces that ignite the extraordinary for our customers.”

Jewelry 242

Jewelry Planning Shopping Marketing 242

Inside Retail

SEPTEMBER 11, 2023

“Within our market, most outdoor retailers are focussed on providing value to members through discounts, and those more progressive are providing events and exclusivity,” said Kathmandu’s loyalty program manager, Elaine Nguyen.

Outdoor 264

Outdoor Marketing Management 264

Inside Retail

MARCH 3, 2024

Customer loyalty and membership are a valuable asset for many reasons, so it should come as no surprise that retailers are honing their attention on this space, with the current economic climate and cost-of-living pressures here for the long haul. Coles’ loyalty program Flybuys grew its active memberships by 9.5 billion in 2024.

Supermarket 130

Supermarket Net Profit Department Stores Checkout 130

Retail TouchPoints

APRIL 21, 2023

Barnes & Noble has reconfigured its loyalty offerings for the first time since the program began in 2001, launching its first free program and enhancing the benefits of its paid Membership program.

Shipping 287

Shipping Location Planning Store Operations 287

Tokinomo

SEPTEMBER 12, 2023

Did you know that a new study from HubSpot showed that 55% of US and UK consumers mentioned that their brand loyalty is declining? During these challenging times, how can retailers and brands increase customer satisfaction and loyalty?

Consumer 215

Consumer Retail Trends 215