Retail TouchPoints

JANUARY 6, 2022

The idea that a consumer’s past behavior will inform their future actions can be applicable when you’ve identified a pattern, but when you don’t consider the contextual elements of the consumer’s environment, you fail to see how their needs might change. Consumers don’t just want personalized experiences — they expect them.

Consumer 288

Consumer Marketing Spend Marketing Returns 288

Retail TouchPoints

OCTOBER 31, 2023

This is Part 2 of The Holiday Readiness Series, which will feature tactical tips and takeaways from experts that retailers can still apply to rev up their sales results. Looking for even more data and insights to power your approach? over 2021, according to the National Retail Federation.

Employee Engagement 259

Employee Engagement Store Operations Consumer Management 259

Retail TouchPoints

JUNE 27, 2023

There’s a lot of talk about artificial intelligence these days, with countless posts about how it’s changing consumer expectations , influencing operations and transforming entire industries. But is there anything your retail business can do to profit from AI? When it comes to ecommerce, the answer is a resounding “yes.”

Inventory Management 268

Inventory Management Management Fulfillment Marketing 268

Retail TouchPoints

JUNE 28, 2023

It’s not just about what’s hot, it’s about what’s effective,” said Brent Hollowell, Chief Marketing Officer of Volumental , a fit tech company that provides shoe recommendations based on 3D foot scans, retail purchase data and AI. But retailers have to invest in things that will make them not just different, but better and more relevant.

Consumer 242

Consumer Clienteling Kiosk Marketing 242

Retail TouchPoints

AUGUST 20, 2021

There’s no doubt that digital innovation is revolutionizing the retail landscape — just imagine that today, the average person produces some 1.7 But today, when technology gives us the capability to make virtually everything measurable, moving from data to insights — and ultimately to meaningful action — is where the true challenge lies.

Payment Services 344

Payment Services Promotions Marketing Customer Experience 344

Retail TouchPoints

APRIL 8, 2024

increase in associate usage of the retailer’s VOC (Voice of the Customer) platform over the course of the campaign, with 6,000 logins in one month from 2,000 different associates. Retail TouchPoints (RTP): What are some of the main ways CVS has changed its CX processes?

Customer Experience 189

Customer Experience Promotions Consumer Checkout 189

Mike Anthony

FEBRUARY 21, 2022

I recently conducted a poll on LinkedIN asking how best to organize products on a shelf. Shopper Decision Trees are an important source of shopper insight , but like most data, it is only a guide. Shopper Decision Trees are an important source of shopper insight , but like most data, it is only a guide. Its complicated.

Shopping 264

Shopping ATS Marketing Location 264

Retail TouchPoints

OCTOBER 26, 2020

This year’s surge in ecommerce has put strains on both supply chains and websites, and retailers now are guessing what challenges they will face as fall and winter bring the threat of a COVID-19 resurgence as well as the usual holiday rush. How AWS works with retailers to continuously increase the speed of innovation every year.

Grocer 336

Grocer Consumer Promotions Fashion 336

365 Retail

MAY 10, 2024

In a data-saturated world, the pathway to uncovering valuable insights hinges on the strategic utilisation of first-party data. From grasping customer preferences to executing finely-tuned campaigns, first-party data stands as a transformative force in reshaping how brands better connect with their customers. Let’s dive in.

Consumer 119

Consumer Marketing Returns Management 119

Retail TouchPoints

MARCH 12, 2021

The elements of Retail 3.0 — marketing personalization, contextual relevancy and customer data-fueled brand-retailer collaboration — have largely become part of our reality. Up to this point, the changes that came to pass in the retail industry were largely evolutions of previous changes. A New Digital Reality.

Checkout 255

Checkout Shopping Marketing Promotions 255

Retail TouchPoints

NOVEMBER 10, 2023

For several years now the term “retail media” has been buzzing around both retail and media circles. Whether you’re looking for a deeper understanding of the implications and applications of retail media or need a down-and-dirty explainer on what retail media actually is, you’ve landed in the right place.

Advertising 263

Advertising Marketing Social Commerce Consumer 263

Inside Retail

AUGUST 31, 2023

We spoke to proven growth marketing leaders from Princess Polly and Archies to understand how they approach the problem, where they are finding audiences, how they are cracking the US and principles that help them navigate change. “We Continuous changes in technology and the economy have most marketers’ heads spinning.

Marketing 130

Marketing Consumer Fashion Location 130

Inside Retail

JULY 19, 2023

On day one of the Online Retailer 2023 conference, industry leaders came together to share insights into what the next stage of e-commerce will look like. I think, as a general rule, online retail really suits that convenience and value end of the market,” Fox said. The premium end of the market is still in person.

Fashion 246

Fashion Customer Experience Shopping Marketing 246

Retail TouchPoints

JANUARY 24, 2024

Unlike many other digitally native direct-to-consumer (DTC) mattress brands, the retailer has embraced brick-and-mortar, operating a healthy portfolio of 66 retail stores and one outlet location, with plans to open more in the future. In some ways it’s no surprise that Casper has focused on the in-store experience.

Visual Merchandising 147

Visual Merchandising Shopping Consumer Fulfillment 147

Inside Retail

JUNE 4, 2023

Building relationships with retail staff We used to have relationships with many retail staff members; the banker we knew by name, the butcher who knew the family and the milkman who delivered to our house. But for most of us, the custom of personal conversations with retail staff has been lost for many years. That was the norm.

Telecommunications 130

Telecommunications Store Layout Location Planning 130

Retail TouchPoints

MARCH 11, 2021

There have been a lot of challenges for retails brands in the past year — from considering the viability of brick-and-mortar stores to navigating crippling supply chain delays. While these are real concerns, I believe one of the biggest challenges brands have faced is how they meet the increasing and evolving demands of customers.

Customer Experience 169

Customer Experience Marketing Management Consumer 169

Retail TouchPoints

MARCH 14, 2022

He may get points for effort (and laughs from viewers at home), but in the real retail world, good intentions don’t keep employees fulfilled, engaged and connected to their work. Perhaps what this fictional retail store, as well as real ones, actually needs is the power of Employee Experience Design.

Fulfillment 227

Fulfillment Management Returns Customer Experience 227

Retail TouchPoints

NOVEMBER 14, 2023

This foundational truth is a critical reason why many retailers need to rethink their approach to the AI future. This foundational truth is a critical reason why many retailers need to rethink their approach to the AI future. For retailers, this presents a new kind of challenge, one that is uniquely modern.

Employee Engagement 220

Employee Engagement Consumer Marketing Management 220

Retail TouchPoints

APRIL 26, 2022

The rapidly growing retailer, which raised $100 million in a February 2022 funding round, plans to open 25 new stores in 2022 , with more coming in 2023. Foxtrot will be among the innovative thought leaders presenting at the 2022 Retail Innovation Conference and Expo on May 10-12, 2022, in Chicago.

Payment Services 246

Payment Services Drop-Shipping Shipping Inventory Management 246

Retail TouchPoints

MARCH 5, 2021

The goal is to grow these businesses through a new channel individually, but then ultimately to take advantage of cross-portfolio synergies,” said Jon Troutman, VP of DTC Marketing at Constellation Brands in an interview with Retail TouchPoints. “The A Key Acquisition Helps Shape the Future of Constellation’s Business.

Wholesale 209

Wholesale Consumer Marketing Fashion 209

Retail TouchPoints

JANUARY 5, 2023

In a world awash with data, what matters is not how much you have but what you do with it. ’s recent viral winners, the Power Grip Primer, which retails for $10. Judged this way, e.l.f. Cosmetics is a poster child for success. Cosmetics surpassed Maybelline as Gen Z’s favorite makeup brand. One of e.l.f.’s

Customer Experience 288

Customer Experience Consumer Management Marketing 288

Retail TouchPoints

FEBRUARY 7, 2024

There are exceptions of course, and there are certain retailers that are ahead of the curve when it comes to applying digital tactics in stores, but for the most part the best retailers have been able to do is use their websites, apps and social feeds as listening tools to understand what their consumers want.

Point of Sale 238

Point of Sale Promotions Inventory Management Grocer 238

Inside Retail

DECEMBER 5, 2023

Decades later, she still vividly remembers how she and her grandmother would travel into Myer’s city store at Christmas to see the “insanely fascinating” windows. The stories and experiences our interviewees recounted offer unique perspectives and deeply personal insights that have not been documented in the department stores’ archives.

Department Stores 130

Department Stores Fashion Accounting Shopping 130

Retail TouchPoints

JUNE 29, 2021

When Amazon Go launched in 2018, critics claimed that it would take more than a decade for autonomous retail to catch on. Fast-forward a couple of years and one global pandemic later, it’s clear that autonomous retail isn’t going anywhere. The Pandemic’s Initial Impact on Retail.

Payment Services 224

Payment Services Checkout Customer Retention Kiosk 224

Retail TouchPoints

AUGUST 16, 2023

adults reported having participated in live shopping , according to research from Bizrate Insights and Insider Intelligence. right now,” said Moore, SVP of Commerce Partnerships at NBCUniversal, speaking at the Retail Innovation Conference and Expo in June 2023. “ based largely on its success in China. Also, the U.S.

Advertising 224

Advertising Merchant Services Shopping Consumer 224

Inside Retail

JANUARY 19, 2024

per cent, according to Prophecy Market Insights. With a vast range of health benefits attributed to acai berries, businesses across industries are tapping into this superfood and getting creative with how they serve it up to consumers. billion in 2022 and is on a solid growth trajectory to reach US$21.7

Beauty and Health 130

Beauty and Health Marketing Consumer Planning 130

Inside Retail

MAY 27, 2021

Here are some of the insights I’ve gathered from them. When discussing the subject of sustainability, we used to focus exclusively on the environment and society – our carbon footprint, our green credentials, how we were serving the communities in which we operate – all laudable and vital components of responsible capitalism.

Finance 243

Finance Planning ATS 243

Wiser

DECEMBER 4, 2023

For brand manufacturers, retail monitoring is a critical aspect of maintaining and enhancing market presence. It offers detailed insights into product performance, customer preferences, and the effectiveness of sales strategies across different platforms. This can undermine customer trust and negatively impact brand loyalty.

Inventory Management 146

Inventory Management Promotions Visual Merchandising Management 146

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. However, the pandemic has yet to end on a global scale, and every retailer will face a shifting set of challenges and opportunities through the spring and potentially into the summer.

Apparel 227

Apparel Returns Department Stores Fulfillment 227

Inside Retail

MAY 23, 2021

Retail has changed forever. Furthermore, Euromonitor International projects that half of the absolute value growth for the global retail sector from 2020 to 2025 will be digital. I expect to see these new consumer habits continue to shape retail in the coming years. Enabling retail offerings through e-commerce.

Consumer 246

Consumer Accounting Shopping Supermarket 246

Inside Retail

JUNE 20, 2023

Content and insights director at retail strategy and innovation agency The General Store, Jo-Anne Hui-Miller spoke with the brand’s chief diversity officer Lydia Smith at the World Retail Congress in Barcelona. How are we prioritising inclusivity and diversity internally? That’s our purpose.

Accounting 130

Accounting Promotions Fashion Finance 130

Retail TouchPoints

SEPTEMBER 2, 2022

In tandem, the world’s focus on climate change and carbon neutrality has turned businesses’ attention to how they can raise their environmental credentials. The acceleration of the digital economy has led to technological innovation in many aspects of retail operations. Making the Warehouse Energy Efficient.

Shipping 223

Shipping Fulfillment Returns Management 223

Retail TouchPoints

MAY 27, 2022

Digital disruption is taking place in retail more than any other sector. Front-of-house retail starts deep in the backend with CPG companies compiling large amounts of data. We use data to gain consumer insights, test market reception and decide when and where we’re going to advertise. Some quick tools deliver scraped data (i.e.

Advertising 313

Advertising Consumer Finance Management 313

Retail TouchPoints

DECEMBER 23, 2021

Design for retail experiences is a hot topic of conversation, especially as shoppers return to stores for the holiday season, still under the influence of a COVID pandemic. Whether you’re strategic about it or not, sound is actively telling an emotional and functional story about your retail space.

Payment Services 271

Payment Services Location Customer Experience Consumer 271

Retail TouchPoints

MARCH 7, 2023

This doesn’t present as big a problem for brands that already have established relationships with brick-and-mortar retailers, but virtually all CPG brands are now embracing an omnichannel approach to create a more sustainable, scalable path to growth, especially as VC funding slows. In the U.S.

Marketing 266

Marketing Beauty and Health Wholesale Consumer 266

V Count

MARCH 15, 2024

V-Count welcomes you to the future of retail! The Retail Technology Show 2024 is an extraordinary event, bringing together Europe’s most innovative retailers and tech pioneers. It’s a space where ideas are born, connections are made, and the future of retail is molded. The best part?

ATS 52

ATS Clienteling Planning Management 52

V Count

MARCH 15, 2024

V-Count welcomes you to the future of retail! The Retail Technology Show 2024 is an extraordinary event, bringing together Europe’s most innovative retailers and tech pioneers. It’s a space where ideas are born, connections are made, and the future of retail is molded. The best part?

ATS 52

ATS Clienteling Planning Management 52