Retail TouchPoints

JUNE 13, 2023

Customer-focused digital transformation is important for any retail business, but the pandemic-induced volatility and fast pace of change in the industry means that such transformations need to occur in all areas of the enterprise, from product design to planning and supply chain.

Customer Experience 272

Customer Experience Inventory Management Marketing Consumer 272

Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. But the value of laying a robust foundation for technological adoption extends beyond times of crisis.

Payment Services 242

Payment Services Checkout Inventory Management Grocer 242

Inside Retail

JANUARY 4, 2024

AI is a non-negotiable for retailers. As the driving force behind a new era of hyper-personalisation, efficiency and sustainable retail experiences, its impact on the way we shop cannot be understated. And how will it shape the way we shop? The result is hand-in-hand benefits to each part of the retail equation.

Consumer 266

Consumer Customer Experience Department Stores Shopping 266

Retail TouchPoints

JUNE 27, 2023

There’s a lot of talk about artificial intelligence these days, with countless posts about how it’s changing consumer expectations , influencing operations and transforming entire industries. But is there anything your retail business can do to profit from AI? Optimize your merchandise mix.

Inventory Management 279

Inventory Management Management Fulfillment Marketing 279

Retail TouchPoints

NOVEMBER 14, 2022

Retailers today are faced with mounting pressure to maximize their bottom lines while maintaining cost expectations for consumers. Many retailers are turning to AI to help boost productivity while keeping costs in check. Research finds the global market size for AI in retail is expected to grow drastically, from $4.84

Customer Experience 358

Customer Experience Marketing Promotions Returns 358

Retail TouchPoints

MARCH 6, 2024

Also known as The Dolphin, this Dorset, England-based mixed-use destination combines retail, healthcare, co-working space and community-driven activations. That sits along two strands: one being, how do you shift the culture internally? How do we shift the way our asset managers approach these assets?” Ibrahim explained.

Shopping 264

Shopping Merchant Services Kiosk Consumer 264

Inside Retail

JANUARY 22, 2024

The retail landscape is undergoing a seismic shift. Technological advancements, AI, and evolving consumer behaviour are shaping a new era where personalisation and seamless experiences reign supreme. This presents both challenges and opportunities for retailers, demanding strategic investments and intelligent partnerships.

Customer Experience 147

Customer Experience Checkout Management Consumer 147

Retail Focus

NOVEMBER 3, 2023

Digital transformation involves incorporating digital technologies to develop new business processes, customer experiences, and culture. The full transformation of the retail business into the digital space opens up a new world of opportunities.

Supply Chain Management 130

Supply Chain Management Customer Experience Consumer Management 130

Retail TouchPoints

JANUARY 13, 2023

The big question for brands and retailers is how to increase revenues and efficiency, decrease expenses and make every customer count. When it comes to augmenting the top line, brands should prioritize optimized product discovery and aim to hyperpersonalize the customer journey and transform pre-loved pieces.

Returns 289

Returns Consumer Inventory Management Customer Experience 289

Retail Focus

APRIL 11, 2024

Digital coaching is an innovative force transforming how businesses connect with customers and employees. With technology by its side, digital coaching offers tailored advice and assistance, boosting overall performance and client experience. Let’s dive in. It’s basically a superpower.

Customer Experience 130

Customer Experience Promotions Marketing Shopping 130

Retail TouchPoints

MAY 15, 2023

Collaboration is key to a successful retail enterprise, but companies may have some work ahead to leverage their talent to the fullest. Breaking down silos between functions is by no means an easy task ,” said Jason Galloway, Principal, Customer Advisory Leader and Marketing Consulting Lead at KPMG in an interview with Retail TouchPoints.

Marketing 277

Marketing Accounting Target Market Returns 277

Retail TouchPoints

JUNE 23, 2023

The growth of edge computing in retail is undeniable, as more devices are connected in stores and more applications depend on the data they create. Never has the role of a retail store infrastructure in delivering the customer experiences of tomorrow been so important. I’ll help you decide.

Payment Services 278

Payment Services Customer Experience Promotions Point of Sale 278

Retail TouchPoints

APRIL 3, 2024

Read on for actionable steps your company can take to implement a sound returns policy that will have U.S. Steps to Building a Consumer-Friendly Returns Policy Offer flexible returns options : Flexibility in how returns are handled can significantly impact customer satisfaction. consumers coming back for more.

Returns 233

Returns Drop-Shipping Shipping Consumer 233

Retail TouchPoints

SEPTEMBER 5, 2023

Jason Del Rey is a veteran business journalist who spent a decade at Recode reporting on Amazon , Walmart and how technology is transforming retail. Retail TouchPoints (RTP): You have spent a significant portion of your career covering both Amazon and Walmart.

Merchant Services 288

Merchant Services Fulfillment Advertising Accounting 288

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. We’re pivoting away from being a real estate company and leaning into being an experience company,” said Stephen Yalof, CEO of Tanger Outlets in an interview with Retail TouchPoints.

Shopping 306

Shopping Consumer Customer Experience Fulfillment 306

Inside Retail

JANUARY 16, 2023

As the retail industry in Australia continues to evolve, the integration of advanced technology, such as ChatGPT, could revolutionise the way customers and retailers interact with each other. Artificial intelligence (AI) systems are used by retailers – mostly for high complexity projects, according to 2019 research.

Promotions 239

Promotions Consumer Marketing ATS 239

Retail TouchPoints

APRIL 12, 2022

Over the last two years, the retail industry evolved faster than we could’ve imagined. While we won’t be traveling in flying cars to our favorite stores anytime soon, we’re still on the fast track to a transformed shopping experience.

Shopping 358

Shopping Grocer Home Furnishings Drop-Shipping 358

Retail TouchPoints

SEPTEMBER 25, 2023

Is the shiny new toy of retail media everything the market has made it out to be, or is there a second wave of transformation needed for marketers to make the most of their investments? How important was it to be in position two versus four for that product sale? So, what’s not to love – right?

Advertising 328

Advertising Marketing Returns Consumer 328

Retail TouchPoints

JULY 17, 2023

Connecting the world of physical objects into a smart network, IoT technology brings new business opportunities for retailers and provides data-driven insights for decision-makers. According to Grand View Research , the global IoT retail market was valued at $42.38 billion in 2022 and is expected to grow at a CAGR of 28.4%

Payment Services 246

Payment Services Checkout Inventory Management Customer Experience 246

Retail TouchPoints

OCTOBER 24, 2023

What better place than a defunct mall to explore the future of retail and customer engagement? Retail TouchPoints was onsite all four days and now we’re bringing you some of the top takeaways shared by some by leading marketing and advertising executives at the event. [In

Advertising 278

Advertising Marketing Consumer ATS 278

Inside Retail

MARCH 7, 2024

Inside Retail’s Top 50 People in E-Commerce is an annual ranking of the most impressive and inspiring leaders in Australia’s online retail industry. You can download it here. Inside Retail : Tell me about your career journey. Can you share some of the most important changes you’ve made in that space?

Fulfillment 249

Fulfillment Shipping Returns Inventory Management 249

Inside Retail

JANUARY 29, 2024

Advanced Planning Systems (APS) are at the heart of digital transformation when looking to improve operations management. Businesses relied on backward-looking data to evaluate decisions and adjust plans on the most recent events. How are companies refining their strategies and approaches? A 3 per cent reduction in COGS.

Planning 130

Planning Shipping Management ATS 130

Retail TouchPoints

DECEMBER 21, 2020

Retail businesses have faced myriad challenges in 2020. Even so, online sales aren’t always enough to keep brick-and-mortar retailers out of bankruptcy. To future-proof your business, you need to think beyond social distancing precautions and reimagine the customer experience from the ground up.

Visual Merchandising 312

Visual Merchandising Customer Experience Location Management 312

Inside Retail

AUGUST 16, 2023

Most businesses will need to transform to remain profitable. What’s less obvious is a common definition of what transformation means, and how companies should best align their directors and executives to ensure success. If you’re a director or C-suite executive, think about your organisation’s current strategy.

Accounting 130

Accounting Management Promotions Planning 130

Retail TouchPoints

JANUARY 16, 2022

Retailers and CPG brands can use that strong desire to support like-minded businesses by developing CSR plans that resonate with their target audience, whether that’s a customer segment or a pool of key job candidates. How Can Data Help Move Your CSR Actions Forward?

Planning 295

Planning Merchant Services Beauty and Health Consumer 295

Retail TouchPoints

APRIL 10, 2023

Digital transformation isn’t easy for any brand, but for Pandora , with its 40 years of history and more than 6,400 points of sale across 100 countries, that effort is particularly complex. Globally, 80% of women are familiar with the brand and 30% of them own a Pandora item, so the stakes for the brand’s digital transformation are high. “We’re

Jewelry 275

Jewelry Wholesale Consumer Point of Sale 275

Retail TouchPoints

JANUARY 31, 2022

The increasing dominance of ecommerce and the growing prevalence of disruptive technologies have sped up the digital transformation of brick-and-mortar retail. As the retail industry shifts, so do customer expectations. For most retailers, this situation is akin to fighting battles on multiple fronts.

Planning 354

Planning Management Customer Experience Location 354

Inside Retail

FEBRUARY 14, 2024

Investing in its people and technology to give the customer the best possible experience has been paramount for heritage Australian brand R.M. This focus can be seen in R.M. Williams business. The store’s virtual showroom, dubbed ‘The Homestead’, reflects how important omnichannel is for R.M.

Net Profit 262

Net Profit Customer Experience Accessories Location 262

Retail TouchPoints

FEBRUARY 24, 2023

The question is: how can brands build and maintain the type of consumer trust that leads to both loyalty and greater reach? On the flip side, the consequences businesses face when they break consumers’ trust can be severe and immediate: 44% of consumers have stopped buying from a company due to a lack of trust.

Consumer 275

Consumer Apparel Accounting Promotions 275

Retail TouchPoints

JULY 6, 2023

That is why it’s no surprise that when surveyed , 71% of retail leaders indicated that they were prioritizing sustainability in their business. With consumers demanding more green initiatives, retailers and brands must reframe their business goals and programs. However, these changes aren’t occurring overnight.

Accounting 265

Accounting Consumer Customer Experience Planning 265

Retail TouchPoints

MAY 9, 2023

Retailers embracing Generative AI can stay ahead of the curve and compete in this ever-changing competitive landscape — enabling them to lead with a customer-first approach while operating with more efficiency. With AI, retailers can easily generate full-sentence product descriptions when they are creating items in their inventory.

Payment Services 288

Payment Services Inventory Management Marketing Checkout 288

Retail TouchPoints

AUGUST 3, 2022

As a result, retailers need to rethink how they attract and retain customers by looking at data not just from recent months but also from the last time shoppers felt this much economic pressure — the Great Recession of 2008-2009. How did we come out of it? How do you engender loyalty with these customers?”

Target Market 309

Target Market Marketing Fashion Customer Experience 309

Retail TouchPoints

APRIL 11, 2022

Likewise, Deloitte shared its perspective on the evolving employment landscape and how retailers are working to “convert pandemic struggles into strengths.”. From cost increases to logistics bottlenecks to staffing challenges, there seems to be no end to the list of obstacles to efficient, profitable retail operations.

Shipping 306

Shipping Shopping Consumer Accounting 306

365 Retail

APRIL 15, 2024

Gone are the days of waiting weeks for your online orders to arrive. Over the years, the retail industry has had to constantly adapt to meet the ever-growing expectations of savvy online shoppers. The answer is smart logistics which leverages innovative technology and data-driven insights in order to streamline operations.

Shopping 97

Shopping Fulfillment Shipping Customer Experience 97

Inside Retail

FEBRUARY 8, 2023

The retail industry has undergone a major shift in recent years, as customers’ expectations and habits have changed in the wake of the Covid-19 pandemic. With the return to bricks-and-mortar shopping, retailers are seeking new ways to connect with consumers in a personalised and tailored way.

Kiosk 233

Kiosk Customer Experience Returns Consumer 233

Inside Retail

APRIL 29, 2023

If cash is more than 10 per cent of your business receivables, you need to read this. The acceptance of cash has started to trend upwards again, but payment technology is helping businesses to deliver consistently better experiences, so what does the future hold? Yet cash payments are expensive for businesses to manage.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130