Hyken

MAY 1, 2023

Plus, learn how not to (in Bob’s words) p**s off your employees. ” About: Bob Phibbs is a customer service expert, author, sales coach, and founder of SalesRX. This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more: How do you hire the right employees for customer service?

Customer Experience 54

Customer Experience ATS 54

Hyken

NOVEMBER 8, 2021

by Bob Phibbs. Bob Phibbs The Retail Doctor) While much has been made of the Great Resignation in retail, hospitality, and other service jobs – and it is serious – retail frontline workers often get some of the oddest and funniest requests. What would Van Gogh recommend?

Customer Experience 76

Customer Experience Management 76

Retail Adventures

JULY 23, 2020

Today’s post comes from Bob Phibbs, our friend and colleague. You may know Bob as the Retail Doctor ; in this case that’s an even more fitting title as Bob offers up tips on how to deal with anxiety about your store’s future. C OPYRIGHT BOB PHIBBS | ALL RIGHTS RESERVED | Retail Adventures Blog.

Returns 52

Returns Planning Fulfillment Shopping 52