Retail TouchPoints

OCTOBER 16, 2020

The first wave of ecommerce was mostly about price, while the second wave is all about the customer experience. According to a survey, almost 84% of a company’s existing customers state that they won’t return to the brand after one poor delivery experience. Ever-Rising Expectations for Superior Delivery Experiences.

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Shipping Merchant Services Fulfillment Checkout 268

Inside Retail

JANUARY 17, 2023

To help prepare you for th year, ShipStation and independent economics consultancy Retail Economics created an extensive new report detailing the state of global online retail, shifting consumer preferences and delivery expectations. You’ll also get insight into consumer spending and economic concerns. . Data, data, data.

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Finance Consumer Shopping Marketing 130

Inside Retail

FEBRUARY 13, 2023

The post-pandemic landscape shows many positive signs for customers and retailers alike, accelerating the adoption of online shopping and vast improvements in the online user experience. However, Australian consumers are the most optimistic about the situation. Last-mile delivery options can increase pollution.

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Shipping Returns Fulfillment Consumer 130

Retail TouchPoints

JANUARY 3, 2024

In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Think about the everyday shopper: for many, the nearest returns location isn’t just around the corner. She faces a return process that’s anything but straightforward.

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Returns Drop-Shipping Customer Experience Customer Retention 250

Retail TouchPoints

JANUARY 28, 2022

Today’s online shoppers have become accustomed to a wide selection of in-stock products at competitive prices that can be delivered in a matter of days. Unlike Peloton purchases or baking sourdough bread, consumers’ increased preference for marketplaces looks like a pandemic-powered behavior that’s here to stay. It’s a high bar.

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Consumer Customer Experience Shopping Accounting 231

Inside Retail

APRIL 8, 2024

But what we really want is to keep doing what we always have done, just a bit better. Instead, what they advance as a bold change agenda is mostly designed to address things they should have tackled years earlier or seeks to close gaps in areas where the competition has already built a sizeable advantage. you might ask.

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Payment Services Department Stores Returns Fulfillment 130

Inside Retail

JUNE 23, 2021

And while it’s clear that a lot of that had to do with the pandemic, shutting down bricks-and-mortar, much of the change came from consumers expecting more from retailers’ with regard to their online offers. This doesn’t have to be the outcome or experience when you outsource delivery. And, truth be told, they still do.

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Payment Services Management Customer Experience Planning 204

Inside Retail

OCTOBER 17, 2021

As restrictions ease, and consumers in Australia’s most populous states regain some basic freedoms, the recovery can now get underway. However, while retailers and consumers alike would be eager to put 2021 behind them, the research suggests recent events have yet again reshaped the way people shop and spend.

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Retail TouchPoints

JANUARY 26, 2024

The seamless nature of digital commerce has inspired consumers to expect more from the payment experience everywhere they shop — online, in-store and even via social channels. For example, research from Cornell University found that adding “one-click checkout” leads online shoppers to spend an average of 28.5%

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Merchant Services Payment Services Checkout Finance 217

Retail TouchPoints

JANUARY 22, 2021

What used to be popping into a store three or more times a week quickly converted into buying items in bulk and stocking up for two to three weeks at a time. Self-quarantine further added complications to the mix, as consumers and businesses alike were forced to change the way they bought and sold these items, respectively.

Consumer 178

Consumer Telecommunications Fulfillment Customer Experience 178

Inside Retail

DECEMBER 11, 2021

With most shoppers having turned online to fill their purchasing needs, Covid-19 caused a deluge of parcels and packages, clogging up an already slow process. But what happens when orders are up by 300 per cent, and delivery partners no longer have the facilities or the resources to deliver? The problem.

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Drop-Shipping Shipping Consumer Location 162

Retail TouchPoints

JUNE 7, 2023

In the new series “Stimulating Retail,” join award-winning sensory designer and Harvard neuroscientist Ari Peralta as he breaks down the science and tech behind some of today’s most stimulating sensory retail experiences. Read part one here , part two here and part three here. Online sales reached $4.9 74% of U.S.

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Customer Experience Consumer Marketing Fulfillment 256

Retail TouchPoints

FEBRUARY 6, 2023

Unfortunately, when it comes to home delivery, most retailers treat customers monolithically and miss the opportunity to use delivery persona concepts that can lower delivery costs, increase revenue and improve customer loyalty. What are delivery personas? Some retailers have offered incentives (e.g.,

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Consumer Apparel Planning Marketing 147

Retail TouchPoints

MARCH 26, 2021

Here are a few examples of how technology enhances customer experience and strengthens brand value. Allowing consumers to customize their orders creates apersonalized retail customer experience and ultimately delights customers as they get to design products that suit their needs. Store Fulfillment Technology for Flexible Fulfillment.

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Customer Experience Fulfillment Customer Retention Shipping 302

Retail Focus

MARCH 29, 2022

Keeping pace with consumer trends and changing behaviours is key to the success of retail operations, particularly when managing the impact of current global events on supply chains to ensure they’re able to consistently meet demand. . Three of six key trends identified in ASCG’s latest eBook research include: 1) Spread the cost.

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Consumer Payment Services Inventory Management Returns 211

Retail TouchPoints

FEBRUARY 21, 2022

With the start of another year in the new normal, retailers are still questioning how to best engage with consumers in the post-pandemic world. In the past two years, consumers’ expectations and preferences have vastly changed. Here are three trends that will define the retail industry in 2022 — and likely for years to come: 1.

Consumer 254

Consumer Merchant Services Grocer Apparel 254

Inside Retail

OCTOBER 9, 2023

As consumers manage cost of living pressures, it’s led to a pullback in spending across the retail landscape, particularly in non-discretionary categories. CommBank’s latest Consumer Insights Report shows that around one in four Australians have not enough, or just enough, to meet household expenses.

Consumer 130

Consumer Payment Services Beauty and Health Accessories 130

Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. The takeaway here is to know your customer base so you know how much to invest in personalization.

Payment Services 252

Payment Services Checkout Drop-Shipping Customer Retention 252

Inside Retail

NOVEMBER 29, 2021

So what will China’s “retail revolution” bring to the rest of the world? Here are five concepts for global consumers to be on the lookout for…. It offers restaurant reviews, takeaway deliveries, travel bookings, movie tickets, bike rental and more. Merging online and offline. Lifestyle commerce. Invisible” selling.

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Shopping Payment Services Advertising Social Commerce 246

Inside Retail

AUGUST 22, 2021

A post-pandemic uptick in Australian e-commerce is here to stay, according to a new study conducted by order and delivery management software company ShipStation. The business surveyed 2000 global consumers to compile the data, releasing the report to highlight retailer opportunities that continue to arise in the sector.

Shopping 173

Shopping Shipping Merchant Services Consumer 173

Wiser

APRIL 29, 2024

Creating the Perfect Store online merges the essence of physical retail success with digital sophistication to harness the burgeoning eCommerce wave. What is the Perfect Store Online? It’s about understanding and responding to the unique features of eCommerce platforms and the behaviors of online shoppers.

Promotions 78

Promotions Advertising Returns Consumer 78

Inside Retail

OCTOBER 2, 2023

Times might be tough for many Australians right now, but when it comes to gift-giving consumers will still be spending this year – however, they will be very focused on value. Unsurprisingly, the survey found that a majority of consumers are adjusting their behaviour. Just over half will choose lower-quality items to save money.

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Planning Consumer Shopping Marketing 130

Retail TouchPoints

DECEMBER 22, 2021

Prior to the pandemic, many luxury retailers had been resistant to the idea of moving online, but COVID left them little choice. Online sales of luxury goods are expected to jump 27% YoY in 2021, and that’s following a 50% YoY increase in 2020, according to Bain. “ COVID Pushes Luxury to Digitize. said Bousquet-Chavanne.

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Social Commerce Consumer Shopping Marketing 226

Inside Retail

OCTOBER 10, 2023

Here, he shares the new tech that has caught his eye, and how changing consumer behaviour is affecting the business. Inside Retail : Earlier this year, at Retail’s Big Show in New York City, you spoke about creating a data-driven culture of innovation at Woolworths Group. It looks at hand movements and what people are doing.

Consumer 289

Consumer Supermarket Beauty and Health Management 289

Inside Retail

AUGUST 1, 2022

1 position in the hearts, minds, and wallets of Indonesia’s consumers. How did Tokopedia relinquish such a big advantage, and what is it doing to fend off the challenge? million driver partners, who can be quickly toggled between ride-hailing and delivery services. Online food delivery: dead heat on a major battleground.

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Merchant Services Dead-Stock Payment Services Marketing 130

Retail TouchPoints

MAY 18, 2021

COVID-19 undoubtedly convinced a large number of ecommerce “virgins” to make their very first online purchase, but it’s likely much of the dramatic growth seen over the past year came from infrequent ecommerce users — those that had used online channels for less than 25% of their purchases prior to the pandemic.

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Fulfillment Consumer Returns Shipping 174

Retail TouchPoints

NOVEMBER 10, 2020

Adobe expects online holiday spend to surpass $189 billion , up 33% year-over-year, compared to a 1% to 1.5% This challenging holiday season can become an opportunity for retailers that understand what shoppers are expecting and rise to the occasion. Delivery Delay Woes Can be Handled with Transparency and Honesty.

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Shipping Fulfillment Shopping Consumer 246

Retail TouchPoints

AUGUST 19, 2021

Back-to-school surveys across the retail sector point to a strong season, spurred by pent-up consumer demand. In fact, 58% said school would be a bigger deal this year and 56% said they are more excited about shopping for back-to-school items this year. Orschell explained that before the Delta variant hit the U.S.,

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ATS Markdowns Consumer Social Commerce 298

Retail TouchPoints

SEPTEMBER 23, 2022

Many successful online retailers are choosing to outsource their operations to 3PL provider. Internal Warehouse and 3PL: What is Better for Your Business? trillion by 2026 , we can conclude that most companies are choosing to outsource. What are your company’s growth projections?

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Fulfillment Shipping Inventory Management Management 286

Inside Retail

NOVEMBER 15, 2021

In the earlier years of online retail, many bricks-and-mortar stores became frustrated with consumers testing out products in stores, then buying them online from other (often cheaper) vendors – known as ‘showrooming’. But retailers here have been forced to rapidly build and scale up to meet changing consumer preferences.

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Fulfillment Shipping Consumer Returns 130

Retail TouchPoints

JUNE 15, 2022

Here are a few foundational ways technology has enabled better customer and associate experiences along the path to purchase, even in smaller spaces. Controlling traffic volume and giving the perception of control and exclusivity to the consumer is one way to make the most out of each square inch. Appointments. App Utilization.

Payment Services 247

Payment Services Checkout Shrinkage Fast Fashion 247

Inside Retail

JANUARY 27, 2022

Justin Seskin grew up in the rag trade and has just launched online factory outlet The Dom. Here, he reveals the changes he’d like to see in the industry and what he’s learnt from his father, retail veteran Hilton Seskin. Inside Retail: How are things tracking since you launched online designer fashion outlet The Dom? .

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Fashion Consumer Shopping Planning 130

Retail TouchPoints

OCTOBER 1, 2022

Additionally, an integration feature lets you group consumers and contacts according to their overall buying behavior. According to a recent survey, up to 79% of consumers delete emails that aren’t mobile-optimized. Before making a final decision, test different solutions to see what works best for you. Conclusion.

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Marketing Checkout Planning Returns 260

Retail TouchPoints

NOVEMBER 16, 2021

The most effective way to deliver on those expectations is by providing immersive experiences. Discussions about immersive experiences often focus on the data and technology they require to build, and those elements are critical. Here are a few use cases that illustrate the way brands are using and evolving immersive experiences now.

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Outdoor Customer Experience Returns Fulfillment 237

Retail TouchPoints

OCTOBER 7, 2022

Founded in 1986 despite skepticism about whether the UK needed another national paper, The Independent has lived up to its name for more than 30 years now. Nestled within articles about where to find a dress like Kate Middleton’s or the top 10 smart home devices are links to sites where readers can buy the products being discussed.

Merchant Services 237

Merchant Services Checkout ATS Fulfillment 237

Retail TouchPoints

NOVEMBER 10, 2023

Whether you’re looking for a deeper understanding of the implications and applications of retail media or need a down-and-dirty explainer on what retail media actually is, you’ve landed in the right place. Read on to learn: What is retail media? What is a retail media network? 10, 2023 What is retail media?

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Advertising Marketing Social Commerce Consumer 257

Inside Retail

MARCH 15, 2022

After two years of riding a rollercoaster of challenges from delivery delays to quickly pivoting to online initiatives, Witchery managing director Simon Schofield is hopeful about the future of the business, with the re-emergence of large-scale fashion events, the introduction of greater diversity and new shopper behaviours.

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