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Smart shopping carts, low-code and robots: Welcome to retail tech in 2023

Inside Retail

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. From warehouses to in-store customer service, robots are increasingly being used to streamline operations and improve efficiencies. Payment systems evolution.

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Laying the Operational Foundation for Autonomous Stores

Retail TouchPoints

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. Grocery retail is rooted in a traditional brick-and-mortar business model, with many longstanding and comprehensive internal processes.

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What’s in Store for Grocery in 2022?

Retail TouchPoints

Outfits like GoPuff, Gorillas and 1520 took the grocery market by storm in 2021, offering a limited menu of consumables, delivered to your door in an incredible 30 minutes or less (and commanding multi-billion dollar valuations in the process.) In 2022, grocers will need to become digital-first.

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Beyond the Transaction: How PayPal is Helping Remove Friction Across the Commerce Experience

Retail TouchPoints

Mobile technology is transforming payments, making it easier, safer and more affordable for people to move and manage their money than ever before,” said Dan Schulman, President and CEO of PayPal at the time of the spinoff. Source: CivicScience. RTP: Consumer adoption of things like digital wallets is still relatively low.

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FMI: health and wellness support becoming a pillar for grocers

Mass Relators

. — Building on burgeoning consumer interest in the link between health and nutrition, the grocery industry aims to raise its profile as a destination for a broad and expanding range of products and services that support customers’ well-being. That percentage is even higher, at 84%, when we look at just food retailers.”

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Morrisons posts strongest like-for-like sales growth in three years

Retail Gazette

The grocer claimed its key customer satisfaction metrics were “improving strongly”, and that its complaints had more than halved during the last 20 weeks. ” The update comes depsite the grocer pulling in a £1bn loss last year, as its debt interest payments related to its private equity takeover soared. .

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How Much Does a Self-Service Kiosk Cost?

Frank Mayer

Self-service technology has empowered patrons to take actions on their own, while businesses benefit from the enhanced customer service and added revenue these tools provide. From countertop and tablet units to large format floor kiosks, a typical price range for a standard self-service kiosk runs between $1,500 to $5,000.

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