Retail TouchPoints

MARCH 18, 2021

The return to brick-and-mortar will be a slow, steady process, and preparing stores for the great return will be as much about making shoppers comfortable as it will be about enticing them back. Cleanliness Will be Just as Important to Returning Shoppers. said Scaretta. “ Now consumers look for that.”.

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Sporting Goods Fulfillment Returns Store Layout 286

Retail TouchPoints

FEBRUARY 23, 2021

Digital accounted for 44% of net sales in Q4 2020, and the retailer also highlighted the fact that 25% of its digital sales were fulfilled from its brick-and-mortar stores via curbside pickup and same-day delivery. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

OCTOBER 25, 2023

Check out the Retail Strategy & Planning Series on-demand. ” Fulfillment and the last mile “It’s all about transparency, transparency, transparency about when a package will arrive, as well as [the retailer or shipper] knowing if hiccups are occurring,” that might delay a delivery. “The

Customer Experience 312

Customer Experience Returns Checkout Shopping 312

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. More Online Sales Means More Returns.

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Returns Merchant Services Drop-Shipping Consumer 270

Retail TouchPoints

APRIL 17, 2023

Additionally, members of the Diamond rewards program can continue accruing and redeeming benefits, and David’s Bridal will honor all gift cards, returns and exchanges. The wedding retailer also expects to file bankruptcy proceedings in Canada and in the UK for its subsidiary there.

Payment Services 309

Payment Services Fulfillment Returns Marketing 309

Retail TouchPoints

AUGUST 31, 2022

Bed Bath & Beyond , facing a comp store sales decline of 26% for the quarter that ended Aug. 27, 2022, has announced a combination of store closures and layoffs designed to reduce its SG&A (selling, general and administrative) expenses by $250 million in fiscal 2022.

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Customer Retention Finance Fulfillment Planning 250

Retail TouchPoints

AUGUST 25, 2020

With retailers continuing to reopen their doors to the public, the question remains — what COVID-19-necessitated retailing strategies will make their way into go-forward plans, and which of those will be forgotten? This applies not just to consumers but to workers returning to retail stores as well.

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Payment Services Fulfillment Store Operations Consumer 274

Retail TouchPoints

DECEMBER 8, 2022

The stores] are where they come to try before they buy.” Boisson currently has nine physical locations: six in New York City, two in Los Angeles, one in San Francisco — and more domestic and international locations planned within the next year. Store-Based Fulfillment Keeps Costs in Check.

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Fulfillment Customer Experience Marketing Consumer 243

Retail TouchPoints

FEBRUARY 5, 2021

Additionally, there will be a wave of returns that will need to be properly managed and tracked in a way that promotes profitability and customer satisfaction. Finally, the first half of January brings an additional peak season for retailers as customers make their way online or into stores for gift card redemptions. Next Steps.

Payment Services 171

Payment Services Returns Specialty Retailers Promotions 171

Retail TouchPoints

MAY 29, 2020

Costco reported a successful quarter, while Nordstrom and Abercrombie discussed plans to handle the fallout. Nordstrom, like many other department stores, had a much weaker quarter: overall sales fell 40% , with full-price locations dropping 36% and the off-price division declining 45%. Costco posted a 7.3% jump in e-Commerce sales.

Department Stores 151

Department Stores Operating Expenses Store Operations Apparel 151

Retail TouchPoints

APRIL 2, 2021

Kroger outlined plans to deliver total shareholder returns of 8% to 10% in 2021 at its virtual Investor Day, held March 31, 2021. Our go-forward strategy builds on these strengths to drive share growth, increase profitability across digital, and deliver strong and sustainable total shareholder returns.”. on March 22.

Supermarket 203

Supermarket Fulfillment Returns Planning 203

Retail TouchPoints

AUGUST 14, 2023

Seeking to move closer to the goal of cutting its waste footprint in half by 2030, Starbucks has added 12 locations to its 100% reusable operating model. Stores in Napa and Petaluma, Calif. Starbucks also is planning to bring reusability to the drive-thru. Customers using these bins through Oct.

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Returns Payment Services Point of Sale Location 178

Retail TouchPoints

DECEMBER 14, 2020

However, retailers have risen to the occasion and adjusted their operations accordingly — and now they need to look to the future and plan for a post-pandemic future, according to the Enabling a Resilient & Connected Supply Chain in a Post-Pandemic World webinar from the IoT Consort i um and GS1 US. “I

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Shopping Merchant Services Fulfillment Returns 293

Retail TouchPoints

FEBRUARY 12, 2021

Early adopters have proven that the technology can provide a significant return on investment. RFID is also being extended for item-level identification as part of future-forward innovation plans, such as the adoption of blockchain for increased transparency. consumer reliance on ecommerce, in-store pickup, and self-checkout.?.

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Fulfillment Markdowns Inventory Management Customer Experience 226

Retail TouchPoints

JULY 7, 2023

Wellful has purchased the well-known weight loss brand Jenny Craig and plans to resume its operations this fall, using a DTC delivery model and the personalized coaching the brand is known for. Neither financial details of the purchase nor a more specific go-live date for the brand’s return were disclosed.

Returns 232

Returns Consumer Location Planning 232

Retail TouchPoints

AUGUST 13, 2021

Going forward, the ecommerce business will become “The Bay,” while the banner’s 86 stores will continue operating as Hudson’s Bay. The Bay, which will be led by President and CEO Iain Nairn, will be responsible for overall brand direction, marketing, buying, planning and technology for both businesses.

Customer Experience 296

Customer Experience Fulfillment Returns Marketing 296

Retail TouchPoints

DECEMBER 13, 2023

Then the next step is to go beyond that to say you also plan on empowering consumers to be able to live those promises as well, whether that’s inclusivity, sustainability or giving back to the community. Baird: A lot of store renovation efforts are being driven by the expanded role of the store.

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Loss Prevention Visual Merchandising Sporting Goods Store Operations 260

Retail TouchPoints

FEBRUARY 15, 2021

Even the best business plans expect some bumps along the road: financial insecurity among consumers, supply chain complications, a shortage of labor or reduced in-store traffic. Affirming evidence came from recent research by CBRE, which found consumers in Italy and Spain spending 10% to 15% more per store visit since reopening.

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Fulfillment Checkout Store Layout Consumer 263

Retail TouchPoints

SEPTEMBER 22, 2022

Unfortunately, the facts indicate Kohl’s lacks the right leadership for the exceedingly challenging period ahead — one that will require the Company to reverse high-single-digit sales declines, contain capital expenditures and operating expenses, and immediately optimize fulfillment, marketing and merchandising.”. Net sales fell 8.5%

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Operating Expenses Fulfillment Management Accounting 231

Retail TouchPoints

FEBRUARY 21, 2023

and grow earnings with attractive returns,” said Bernard Looney, CEO of BP in a statement. Additionally, BP announced plans to invest $1 billion in EV charging across the country by 2030. This deal will grow our convenience and mobility footprint across the U.S.

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Returns Location Planning Store Operations 225

Retail TouchPoints

JUNE 19, 2020

For several years, retailers have grappled with the challenge of operating physical stores while scaling their e-Commerce businesses. At the same time, they have started to embrace sustainability in their operations while satisfying consumer demand for hyper-personalization, flexible fulfilment options and other innovations.

Fulfillment 200

Fulfillment Planning Management Consumer 200

Retail TouchPoints

JANUARY 8, 2024

As a result, retailers must ensure their 2024 loss prevention plans incorporate an omnichannel approach that considers all avenues for loss. Some thieves and ORC rings used smash-and-grab methods while other bad actors relied on ecommerce claims fraud and returns abuse.

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Loss Prevention Returns Point of Sale Shipping 203

Retail TouchPoints

OCTOBER 6, 2022

“Whether someone is looking for some extra money for a few months or a long-term career, the holidays are a great time for people to join Amazon, and many of our seasonal employees return year after year or transition into full-time roles,” said John Felton, SVP of Worldwide Operations at Amazon in a statement.

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Promotions Shipping Planning Location 250

Retail TouchPoints

NOVEMBER 14, 2023

Sometimes this is due to deliberate greenwashing, but more often it’s a problem of planning and execution, according to Christian Davies, Principal at Bergmeyer+ , the new sustainability-focused division of retail design firm Bergmeyer , operating in partnership with SMS Collaborative. It’s called that because there is no Plan B.)

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Planning Shipping Visual Merchandising Apparel 236

Retail TouchPoints

DECEMBER 10, 2021

The pandemic has been a challenging time for shopping centers, and even as vaccination rates climb and shoppers return to old habits, retailers are finding that many of their shopping preferences have permanently shifted. I think what’s going to be interesting is, how do we rebound in 2022?”

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Location Shopping Fulfillment Grocer 297

Retail TouchPoints

MAY 4, 2021

Retailers sometimes move at a near-glacial pace, planning out huge builds with extreme precision — and sometimes years in advance. This isn’t to say that planning should fall by the wayside. But any plan going forward will need to include recalibration of the shopping experience. We’re past planning our responses to the crisis.

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Planning Checkout Shopping Consumer 263

Retail TouchPoints

NOVEMBER 8, 2022

2, 2023, Gass will lead the Levi’s brand and the company’s global digital and commercial operations, at which time she also is expected to join the company’s board of directors. The move sets in motion a succession plan for Gass to succeed Bergh as CEO within the next 18 months. Beginning Jan. Michelle Gass. “We

Department Stores 233

Department Stores Planning Returns ATS 233

Retail TouchPoints

JANUARY 4, 2024

In a Starbucks location, customers can tell the barista that they’ve brought their own cup, or if they’re staying in the café they can request a reusable ceramic or glass cup at most stores. The same contactless exchange will take place with mobile orders when customers select “Personal Cup” in the customization menu on the Starbucks app.

Location 149

Location Returns Planning Management 149

Retail TouchPoints

AUGUST 14, 2020

the former New York City flagship will become a drop-off site for returning items. On March 27, Rent the Runway laid off its entire retail staff during a Zoom call, offering no assurance that the jobs would return, according to a report in The Verge. “We We have no visibility into when or if we will be able to reopen our stores.

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Apparel Returns Finance Accessories 189

Retail TouchPoints

APRIL 18, 2023

This has been implemented across all stores not impacted by local bag bans or tax ordinances.

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Accessories Returns Shopping Location 223

Retail TouchPoints

NOVEMBER 20, 2023

But rather than going solo right away, True Classic partnered with retail services company Leap to operate five stores in Los Angeles, Chicago, Washington, D.C. Once they purchase True Classic, more often than not, the customer returns with a repeat purchase and also buys into other categories. and San Jose, Calif.,

Apparel 174

Apparel Marketing Returns Advertising 174

Retail TouchPoints

APRIL 26, 2021

But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center. In his current role, Beyea leads the Promotion Intelligence Advisory Services team, providing optimization and analytical services to CPG brands including planning, execution, testing strategies and post-event analyses.

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Promotions Shopping Consumer Fulfillment 272

Mass Relators

FEBRUARY 26, 2024

At the same time, the company is re-emphasizing the importance of its retail roots with plans to resume opening stores in the United States. At a number of recent industry forums, executives have described current activities and future plans and the vision that inspires them. store managers. We believe we can do more.

Discount Store 52

Discount Store Planning Management Fulfillment 52

Retail TouchPoints

SEPTEMBER 12, 2022

Obviously, it makes for a better customer experience but we also believe that it helps reduce returns, because it eliminates the frustration that people feel when they have to put together a piece of furniture on their own.”. In fact, Sundays offers free shipping for every piece of furniture delivered, as well as free white-glove service. “We

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Shopping Customer Experience Shipping Consumer 232

Inside Retail

SEPTEMBER 15, 2021

Trax is enabling its retailer customers to leverage and thereby optimise their in-store execution strategy and product availability. “We With Trax data and insights, customers gain granular, SKU-level visibility to changing store conditions and this is enabled by our technology platform based on computer vision and machine learning.

Inventory Management 130

Inventory Management Promotions Consumer Supermarket 130

Retail TouchPoints

JULY 16, 2020

Shoppers have slowly begun to accept brick-and-mortar’s return: 22% have increased their willingness to set foot into a grocery store or pharmacy since March, according to data from Resonate. Only 24% planned to increase their online grocery orders in June, while 12% are starting to decrease their online grocery usage.

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Returns Apparel Store Layout Specialty Retailers 235

Retail TouchPoints

MAY 21, 2021

However, while curbside was a major brand differentiator for Target and its peers over the past year, its power will wane as more and more shoppers return to in-store shopping. I think the issue is whether we’ll be able to fulfill that demand to the same degree as in 2019.”. There will be demand.

Apparel 225

Apparel Returns Department Stores Fulfillment 225