Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. Holiday shopping insights from the Adobe Digital Economy Index predict that ecommerce will become even more ubiquitous, with U.S.

Consumer 262

Consumer Merchant Services Payment Services Drop-Shipping 262

Retail TouchPoints

JANUARY 4, 2024

In an uncertain demand environment, retailers leaned on discounting and flexible payment methods to entice shoppers this holiday season,” said Vivek Pandy, Lead Analyst at Adobe Digital Insights in a statement. Mobile shopping was highest on Christmas Day, when it drove 63% of online sales; Curbside pickup remained popular, used for 18.4%

Payment Services 253

Payment Services Apparel Consumer Shopping 253

Retail TouchPoints

JULY 29, 2020

To accomplish this, operational models need to be adapted quickly. Predicting what’s to come isn’t easy, but having a robust network infrastructure in place would allow retailers to deploy new services rapidly when they’re ready to add them — regardless of where stores are located, or how long they’ve been established.

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Payment Services Fulfillment Location Checkout 183

Retail TouchPoints

JULY 17, 2023

The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations. IoT solutions enable retail stores to monitor and manage their equipment, including HVAC systems and refrigerators. Predictive equipment maintenance.

Payment Services 232

Payment Services Checkout Inventory Management Customer Experience 232

Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”. Applying New-School Technology to Old-School Customer Service.

Payment Services 250

Payment Services Customer Experience Fulfillment Point of Sale 250

Retail TouchPoints

AUGUST 29, 2023

Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

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Checkout Payment Services ATS Accounting 195

Retail TouchPoints

MAY 30, 2023

For over 50 years, Bouclair has been committed to offering our customers not only stylish and affordable home furnishings, but also a personalized and enjoyable shopping experience,” said Peter Goldberg, President and CEO of Bouclair in a statement. “As

Home Furnishings 257

Home Furnishings Clienteling Inventory Management Fulfillment 257

Retail TouchPoints

SEPTEMBER 29, 2020

As a result, many retailers must move beyond manual processes to calculate their sales tax obligations. You can encourage initial purchases and repeat business by fulfilling quickly, responding thoughtfully and promptly to inquiries and reviews and by maintaining a competitive pricing structure.”.

Payment Services 263

Payment Services Fulfillment Location Shipping 263

Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. Having grown up as internet natives, Gen Z is said to be more desensitized to traditional advertising. after deploying both of these tactics.

Merchant Services 258

Merchant Services Social Commerce Checkout Payment Services 258

Retail TouchPoints

MARCH 27, 2024

The apparel retailer currently operates 84 stores across the country. Untuckit stores continue to be the backbone of our company,” said Founder Chris Riccobono in an interview with Yahoo!Lifestyle. We’re happy to strengthen existing markets and try out new ones as well,” said Riccobono.

Apparel 227

Apparel Payment Services Location Shopping 227

Retail TouchPoints

FEBRUARY 21, 2023

Imagine you pick up all the things you need for your farm, and then they tell you that they currently cannot process credit cards. Connectivity is critical to driving in-store traffic, providing a seamless shopping experience, fostering a robust brand connection and creating lasting memories. Tractor Supply Co. ,

Sporting Goods 238

Sporting Goods Payment Services Shrinkage Point of Sale 238

Retail TouchPoints

FEBRUARY 5, 2021

The transaction cycle does not end after purchase, and successful retailers should ensure that their omnichannel systems and processes are able to seamlessly handle the recovery period that comes after the holidays. There are two key factors of the shopping experience that will help promote retailer success after the holidays.

Payment Services 175

Payment Services Returns Specialty Retailers Promotions 175

Retail TouchPoints

JUNE 5, 2023

Powered by Instacart , Aldi will offer nearly 2,000 of its most-shopped items for delivery in as fast as 30 minutes. The Aldi Express service is now available from more than 2,100 Aldi supermarket locations across the U.S. “We In February 2023 Aldi also began offering on-demand delivery services via Instacart competitor DoorDash.

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Payment Services Supermarket Location Shopping 231

Retail TouchPoints

NOVEMBER 11, 2021

On the diversity, equity and inclusion front, Stephen Wicks of BlackBusinessList.com and Deborah Biddle, Founder and Chief Consultant of The People Company, will examine the state of how DE&I strategies are executed at the store level. The ins and outs of livestreaming. 16 from 3 to 3:30 p.m. 17 from 1:20 to 2:10 p.m.

Merchant Services 298

Merchant Services Payment Services Consumer Beauty and Health 298

Inside Retail

FEBRUARY 27, 2023

Australia Post’s 2022 e-commerce industry report told us that online retail sales represent around 20 per cent of total retail sales , with shopping habits being reformed during the pandemic. Secondly, having a strong e-commerce channel enables customers to find products online that they may have struggled to locate in-store.

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Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

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Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

JUNE 12, 2020

The retailer also reported a same-store sales increase of 2.4%. However, the pandemic forced Tailored Brands to close all its shops and e-Commerce fulfillment centers in the U.S. Additionally, most store employees, distribution network employees and corporate staff were furloughed or temporarily laid off. in February.

Payment Services 133

Payment Services Operating Expenses Fulfillment Planning 133

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

Shoppers have readily adjusted to the “new normal,” whether it’s a higher reliance on e-commerce, a surge in-home delivery, rapid adoption of curbside pickup, an increase in contactless payment, or other modifications in their behavior. New Look Stores. The store experience is a big part of REI’s success.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

A1 Retail

SEPTEMBER 27, 2021

The UK digital retail show combines insightful conferences with practical hands-on training on all aspects of online retailing – from eCommerce, mCommerce, and payments to fulfilment, international growth, B2B plus the latest in AR, VR and other disruptive technology.

Payment Services 80

Payment Services ATS Customer Experience Fulfillment 80

Retail TouchPoints

JULY 17, 2020

In recent years, bricks have morphed into clicks and taps as consumers have embraced the convenience of online shopping. Suddenly, as shopping malls shuttered and showrooms closed, brands that weren’t accustomed to selling online found themselves facing huge hurdles. Peter Sheldon is Senior Director, Commerce Strategy at Adobe.

Merchant Services 203

Merchant Services Payment Services Shipping Shopping 203

Retail TouchPoints

AUGUST 14, 2020

Panelists shared insights from the Salesforce Shopping Index , which collected responses from more than one billion consumers worldwide, and the annual Sixth Edition: State of Marketing Report , which was released this May. Given the proliferation of shopping platforms, retail marketers are striving to make the checkout experience easy.

Marketing 262

Marketing Consumer Checkout Customer Experience 262

Retalon

SEPTEMBER 22, 2021

Instead of only shipping to customers’ homes, retailers let online customers shop from their local and online store’s inventory and pick up their orders from their closest brick-and-mortar location the same day. A retail fulfillment process that is known as BOPIS — Buy Online, Pickup In-Store. What is BOPIS?

Fulfillment 41

Fulfillment Payment Services Inventory Management Shipping 41

Retail TouchPoints

JULY 28, 2020

Consumers have had their options severely limited — and the idea of returning to typical social behavior like retail shopping is now fraught with risk. That’s all great — there have been drastic improvements in product fulfillment and delivery. This will drive a major change in how shoppers choose where to spend their retail dollars.

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Inventory Management Fulfillment Payment Services Consumer 197

Retail TouchPoints

JULY 14, 2020

To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. While we don’t know what the long-term outcome of the crisis is ultimately going to be, we wanted to make our shopping experience as easy as possible. Riley: We have seen a massive increase in online sales, up 5X.

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Checkout Fulfillment Shipping Payment Services 191

Cross Cap

FEBRUARY 1, 2018

A guest post by our friends from Pivotal Payments. According to a 2017 survey from BigCommerce, 51% think shopping online is best, while 49% prefer shopping in-store. Alarmists have heralded the death of retail, as online shopping continues to dominate and technology continues to revolutionize the way we shop.

Customer Experience 52

Customer Experience Payment Services Shipping Kiosk 52

Retail TouchPoints

JUNE 15, 2020

Consumers have developed new shopping habits during the shutdowns, most notably a greater reliance on e-Commerce, contactless pickup and delivery and mobile payment methods. consumers, found that 69% of consumers will maintain or increase their online spending even after physical stores reopen. Unprecedented Uncertainty A head.

Consumer 135

Consumer Payment Services Returns Shopping 135

Retail TouchPoints

AUGUST 29, 2023

That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale. Retail TouchPoints: Many consumers begin their purchasing process online but end up in brick-and-mortar stores. How does Verizon facilitate that type of shopper journey?

Payment Services 231

Payment Services Accounting Customer Experience Point of Sale 231

Retail TouchPoints

APRIL 6, 2023

The newest generation of artificial intelligence (AI) would seem to be tailor-made for the behind-the-scenes operational complexity of today’s retail organization — and in many ways it is. The publication also has reported on the role of AI in Walmart initiatives to enhance search , add Text-to-Shop functionality and improve its supply chain.

Payment Services 225

Payment Services Supply Chain Management Supermarket Accounting 225

Retail TouchPoints

FEBRUARY 11, 2021

We’re going to skip any in-depth discussion of consumers’ ever-warming embrace of online shopping because it feels more “established than trending,” and because with limited space we want to cover what we believe are more intriguing developments for supply chain professionals. Keep Your Eye on These… Personal Shopping Scales Up.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

AUGUST 25, 2020

This applies not just to consumers but to workers returning to retail stores as well. As a result, retailers are focused on removing unnecessary contact from the shopping journey. From payments to delivery, processes have been scrutinised to reduce the need to touch people, products and PIN pads. A Catalyst for Change.

Payment Services 290

Payment Services Fulfillment Store Operations Consumer 290

Retail TouchPoints

FEBRUARY 29, 2024

The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. Features like AI-powered recommendations and dynamic pricing are personalizing shopping experiences.

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Point of Sale Merchant Services Payment Services Checkout 223

Retail TouchPoints

JANUARY 11, 2021

“As part of the ONE RETAIL approach, we combine a variety of consumer journeys into one and put our smartphone app at the center of the entire shopping process,” explained Ekaterina Sokolova, CFO of M.Video Eldorado Group in an interview with Retail TouchPoints. “We Machine Learning-Powered Analytics Now Central to Demand Forecasting.

Payment Services 253

Payment Services Location Fulfillment Customer Experience 253

Retail TouchPoints

OCTOBER 7, 2020

At the beginning of 2020, Hudson kicked off its deployment of the Flooid platform to provide a new backbone for all transactions across its 1,010 travel convenience stores and specialty retail, which includes proprietary book and tech stores, duty-free shops and food and beverage concessions.

Payment Services 214

Payment Services Point of Sale Specialty Retailers Customer Experience 214