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Post-COVID Shopping Center Strategies: ‘Digital Districts’ and Landlord-Tenant Collaboration

Retail TouchPoints

While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation. I think you’re going to have a lot more of that once people return. Outdoor Shopping Centers Should Make the Streets Feel Alive.

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Q2 2021 Roundup: How Target, Macy’s and Foot Locker Harnessed Consumer Optimism

Retail TouchPoints

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. Target’s Store-Based Fulfillment Model Drives Convenience. More than 95% of Target’s Q2 sales were fulfilled from stores, the result of years of developing and perfecting the fulfillment process.

Consumer 318
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Look to Immersive Experiences to Increase Conversion and Loyalty with Better CX

Retail TouchPoints

Building these experiences requires unified customer, inventory and fulfillment data used with a flat user interface (UI); natural interfaces like haptic, gesture, speech and sound interactions; and extended reality (ER) like augmented reality (AR) and virtual reality (VR). Customer-Configured Previews and Products.

Outdoor 256
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Why the Future of the Mall is All About ‘Blend Spaces’

Retail TouchPoints

Retail TouchPoints (RTP): Many studies have indicated that consumers are eager to return to physical stores. How does this impact shopping malls and outdoor centers specifically, especially as we get into the holiday season? Welker: I think people have become very accustomed to the outdoor element of retail.

Outdoor 243
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To Earn Engagement, Retailers Must Tap into Customers’ Emotions

Retail TouchPoints

It needs to be designed in a way that’s fun and relaxing, to encourage me to return again and again. Once people are in a shop, you need to know what people’s expectations are, because you want to fulfill if not exceed them with some semblance of “Wow, this is cool.” RTP: How would that apply in a retail setting?

Outdoor 269
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Technology, trends and key takeaways from NRF’s Big Show

Inside Retail

After so much Covid-19 disruption and damage, the National Retail Federation’s (NRF) Big Show returned to the Big Apple with an equally big bang last week. As consumers return to stores post-pandemic, they are seeking out intuitive and personalised interactions that surprise and delight, with the option for frictionless self-service.

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How Helly Hansen tripled distribution efficiency – and helped the environment

Inside Retail

Helly Hansen is a world leader in specialist skiing, sailing, outdoor clothing and workwear – and as such has a loyal customer base to whom environmental and sustainability concerns are never far from the top of mind. A common challenge in e-commerce and warehouse-to-store fulfilment is controlling the volume of wasted space in shipments.

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