Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data . Invest in Your People .

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Retail TouchPoints

JULY 27, 2021

That means more consumers are venturing out into the world — and going back into stores. Research from Springboard points to similar results: the company’s latest Retail Consumer Survey indicated that 56% of consumers were “very” or “completely comfortable” visiting brick-and-mortar destinations, a steady increase from the 50% figure in May.

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Inside Retail

NOVEMBER 14, 2023

Helly Hansen is a world leader in specialist skiing, sailing, outdoor clothing and workwear – and as such has a loyal customer base to whom environmental and sustainability concerns are never far from the top of mind. A common challenge in e-commerce and warehouse-to-store fulfilment is controlling the volume of wasted space in shipments.

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Shipping Outdoor Apparel Fulfillment 130

Retail TouchPoints

NOVEMBER 10, 2020

The pandemic’s impact on shopping habits isn’t abating: 66% of respondents will prefer home delivery over other fulfillment methods, according to a survey by Oracle. Adding to the overall shipping volume will be those consumers who would normally have purchased a gift in-store and brought it to the recipient themselves.

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VMS

JANUARY 4, 2022

While a lot of choices can be great, they also collectively can create a confusing and time-consuming user experience. The company’s sample takeback program includes a prepaid shipping label, making returns simple and free for the customer. Thoroughbred Fulfillment, headquartered in Zeeland, Michigan, created Mercato Place.

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Independent Retailer

NOVEMBER 2, 2021

Meet Consumers Where They Want to Shop. “I We have already seen a lot of that in the past 18 months, what the experience is now versus before is defining new roles as we hopefully continue to exit the pandemic and return to this new version of normal. This can help greatly with reducing the rate of returns.

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Rain Pros

MARCH 22, 2024

Some products, like outdoor products, for example, have specifications which make them a better fit for some than others. When employees show an interest in customers and invest in helping them fulfill their needs, customers will feel valued and return more often.

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Retail TouchPoints

JULY 28, 2021

The disruption caused by COVID-19 has led to a re-appreciation of relatively compact, walkable neighborhoods, with a mix of uses and opportunities to interact with people outdoors. People were already shopping online and ordering food for delivery, but it has become evident that consumer preferences have changed permanently.

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Retail TouchPoints

OCTOBER 12, 2020

On one hand, personal safety and security are still top-of-mind for consumers, driving changes in everything from online shopping to brick-and-mortar store layouts and delivery models. A starting point in approaching retailing in the time of coronavirus is to understand that it’s currently a tale of two consumers.

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Inside Retail

JUNE 30, 2021

The retail industry in Malaysia has struggled during Covid, but shopping centre Pavilion in Kuala Lumpur has continued to find a way to reach consumers. We look forward to footfall in the malls returning to pre-pandemic levels, and are excited to welcome shoppers to Pavilion Bukit Jalil, which opens at the end of the year.

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Department Stores Merchant Services Outdoor Shopping 246

Retail Geek

NOVEMBER 30, 2022

With covid impacts still in place, a global economic crisis, supply chain disruptions, labor shortages, new retailer discounting practices, and new consumer behaviors we have a lot to unpack. billion consumers are shaping shopping trends. This episodes covers a wide range of topics around the most important shopping week of the year.

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Retail Geek

JANUARY 28, 2021

A number of firms are acquiring, or some would say rolling up, brands that primarily distribute their products on Amazon using Fulfillment by Amazon. When you say FBA sellers you are talking about, businesses that focus on selling on the Amazon Marketplace and generally use FBA for fulfillment.

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Merchant Services Payment Services Beauty and Health Fulfillment 81

Retail Geek

NOVEMBER 30, 2021

Rob returns to the show for the third time ( EP249 and EP110 ) to talk about November, and especially cyber week e-commerce sales. They usually rip it up call an audible and they chased the discount and you know consumers have been conditioned to wait it out. Rob Garf ( @retailrobgarf ) is VP and GM, Retail at Salesforce.

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