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Contactless Delivery Becomes A Necessity For BOPIS Fulfillment

Retail TouchPoints

BOPIS Fulfillment Options. How retailers fulfill BOPIS is the hot topic. The most common method pre-COVID was in-store pickup at the customer service desk or a designated pickup area. A contactless way to fulfill BOPIS has become a public health necessity virtually overnight. Automated Retail Lockers As A Solution.

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How a B2B Resale Platform can Solve your Holiday Returns Pile-up

Retail TouchPoints

By moving everything onto a single online platform, these companies have a single system of record and are able to tackle what’s historically been a fragmented and extremely manual process. Ex: outdoor furniture fetches higher pricing in a shallow SKU listing. can make a big difference.

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Shinola and Filson to Update In-Store Experience with Omnichannel Platform

Retail TouchPoints

Both retail brands are owned by Bedrock Manufacturing ; Filson is known for high-end outdoor clothing and accessories, and Shinola offers products including timepieces, leather goods, jewelry and audio. Filson operates a total of 14 stores in the U.S., Shinola operates 21 stores across the U.S., Canada and Japan.

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Amazon opens robotic fulfillment center in Massachusetts

Retail Dive

Daily Dive M-F DTC Weekly Every Tuesday Marketing Weekly Every Wednesday Tech Weekly Every Thursday Operations Weekly Every Monday By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy. About 32 million items are in-stock at the fulfillment center, per the press release. on June 3, 2025.

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5G in Retail: Creating the WOW factor

Retail TouchPoints

Dick’s Sporting Goods , one of the largest sporting goods retailers, recently unveiled its House of Sports store with a running track, rock wall, batting cages and outdoor turf field. Imagine you pick up all the things you need for your farm, and then they tell you that they currently cannot process credit cards.

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Combat Inflation’s Impact by Streamlining Conversational Commerce Channels

Retail TouchPoints

And how are you giving them a value-added product or service for being loyal to you? Another opportunity is for field service technicians and reps that now have upsell opportunities that they [can complete] with customers in person. Retail TouchPoints (RTP): What can retailers do to deal with the challenge of slower online sales?

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How Streamlining Digital Checkout Boosted Polywood Conversions Nearly 50%

Retail TouchPoints

In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic and comes with a 20-year guarantee) and a solid launching pad for direct-to-consumer sales (a 27 -year history of selling through big box, home improvement and specialty patio stores). It was an involved, intense process.

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