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Social Media Shopping: Overcoming the Trust Gap

Retail TouchPoints

In this article, I’ll explore the reasons behind this trust gap — especially when it comes to security and payment confidence — and share some thoughts about what retailers, social platforms and regulators must do to close it. Off-Platform Payment Links: Payment links are URLs that can be added to direct messages, stories or posts.

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Three trends shaping the luxury retails sector in 2025

Inside Retail

Despite modestly positive expectations for 2024, the luxury retail market did not pan out as merchants had hoped. According to a 2024 report released by global management consulting firm Bain & Company, this market dropped two per cent from an all-time high of US$387 billion to US$381 billion.

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Beyond Design: How Smart UX Drives Retail Ecommerce Success

Retail TouchPoints

The merchants winning in this space are those that go beyond design and invest in systems that are smart, connected and constantly improving. Using modern data tools like analytics dashboards, behavioral tracking and data pipelines, merchants can turn that activity into actionable feedback.

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Kohl’s brings back summer sale coinciding with Prime Day

Retail Dive

In January, the retailer said it would shut down 27 underperforming stores and one e-commerce fulfillment center in San Bernardino, California. In its most recent quarter, the department store reported Q1 net sales fell 4.1% with comps down 3.9%. Last November, Kohl’s replaced former CEO Tom Kingsbury with Michaels veteran Ashley Buchanan.

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Tailored Brands taps former J.C. Penney merchant John Tighe as CEO

Retail Dive

Penney merchant John Tighe as CEO Peter Sachse will become executive chairman of the board as a result and said the planned succession is a hallmark of a strong organization. Penney for several years, including as its chief merchant. Published June 20, 2025 By Dani James post share post print email license A Jos. Tighe worked at J.C.

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What Does ‘Omnichannel’ Mean in 2021? How Marketplaces are Reshaping the Digital Landscape

Retail TouchPoints

Now, at BigCommerce, she helps merchants grow via integrations to channels such as Google, Facebook, Amazon, eBay and Walmart , a task she says is “like walking among giants.”. As a result, companies had to contemplate, ‘What is my omnichannel strategy? How do I make sure I’m talking to my shoppers wherever they are?’.

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‘The Spotify of Fashion’: A Look Inside the New Shopping Platform from the Founder of True Fit

Retail TouchPoints

Described as a “constantly learning fashion marketplace,” the platform combines AI and human curation to present each shopper with a personalized selection of fashions from more than 2,000 participating brands. Brandon Holley, Chief Fashion Officer, Shoptrue That push and pull is evident in the platform they are building.

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