Remove enterprise ecommerce-returns
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4 Ways Ecommerce Returns Will Change in 2022

Retail TouchPoints

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

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2024 Predictions and Trends in B2B Ecommerce: Navigating the Digital Evolution

Retail TouchPoints

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

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For Better Customer Experience, Make Your Website Easier to Search

Retail TouchPoints

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. A recent ecommerce search report by a leading customer experience platform provider tested sites and surveyed both customers and ecommerce professionals.

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Smash-and-Grab Is Only One Part of a Retailer’s Loss Prevention Story

Retail TouchPoints

reported ecommerce fraud and loss as a growing concern, while 48.5% If this data wasn’t shocking enough, the same report also explained that 78% of retailers don’t count ecommerce loss when calculating shrink. On a more drastic scale, imagine that an ORC ring is encouraging participants to return stolen merchandise.

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How a Reactive Omnichannel Strategy can Help you Capitalize on Reactive Buying Trends

Retail TouchPoints

The Power of Flexible Enterprise Ecommerce Retailers have traditionally struggled to understand sudden changes in customer needs, because their systems aren’t holistic enough to see surges early and react to them in time. Her background includes startup, pre- and post-IPO, turnaround and enterprise SaaS software firms.

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What ChatGPT can Teach Ecommerce Companies About the Future of Product Discovery

Retail TouchPoints

And these technologies, when applied strategically (and not just for the sake of saying “me too!”), are going to change the future of ecommerce product discovery. There are three disruptors tied to ChatGPT in the market today that have the biggest potential for ecommerce. More specialized solutions will arise in the retail tech market.

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Microsoft and FedEx Partner to Help Retailers Streamline Last Mile Logistics

Retail TouchPoints

The solution also aims for easy integration with existing ecommerce platforms and benefits for shoppers including: Faster, more cost-efficient delivery; Near real-time delivery status communications; and Frictionless returns with approximately 60,000 FedEx drop-off locations and printerless QR codes.