Retail TouchPoints

MAY 25, 2023

The retailer will promote Heidi O’Neill to the role of President, Consumer, Product and Brand, and Craig Williams to President, Geographies and Marketplace. O’Neill, a 24 -year Nike veteran, currently serves as President, Consumer and Marketplace, where she led marketplace and four geographic operating regions.

Promotions 209

Promotions Wholesale Consumer Management 209

Retail TouchPoints

AUGUST 24, 2023

The deal coincides with the wide launch of CommentSold’s drop shipping capabilities, creating an end-to-end platform for direct-to-consumer (DTC) sales. “I CommentSold has sold more than 147 million items from over 7,000 small to enterprise-sized retailers on its platform. CS has stood out in the live commerce sector in the U.S.

Drop-Shipping 191

Drop-Shipping Shipping Fulfillment Management 191

Retail TouchPoints

APRIL 23, 2024

Amazon Anywhere enables consumers to discover and purchase products within an app or content such as video and even games. It’s created expectations for an entire generation of consumers by making video an interactive experience rather than a passive one. Ecommerce continues to climb to new heights in the U.S.,

Checkout 205

Checkout Advertising Consumer Marketing 205

Retail TouchPoints

MARCH 18, 2024

The new solution, which is part of Google’s enterprise search engine campaign management tool, Search Ads 360 (SA 360), aims to help retailers offer advertisers these kinds of closed-loop campaigns in Google Search and Google Shopping. Google wants a bigger piece of the traffic driven by retail media advertising.

Advertising 300

Advertising Management Promotions Shopping 300

Retail TouchPoints

JULY 13, 2022

Between staffing shortages, rising labor costs, supply chain disruptions, heightened compliance requirements and record-high inflation, food retailers are facing a myriad of market challenges with ripple effects that directly influence consumer behaviors. A recent Wall Street Journal report indicated that nearly 70% of U.S.

Customer Experience 221

Customer Experience Consumer Grocer Management 221

Retail TouchPoints

JUNE 1, 2022

DoorDash has acquired Wolt Enterprises , a Helsinki-based last mile delivery company. The Wolt consumer app will continue to run separately with support from DoorDash, and Wolt will maintain operations in all of the markets where it currently operates. reporting directly to DoorDash CEO Tony Xu.

Consumer 267

Consumer Marketing ATS Fulfillment 267

Inside Retail

NOVEMBER 20, 2022

Founded in 2012 by CEO Tim Dunn, Bushbuck is a hunting and outdoor brand that uses a direct-to-consumer business model. In addition, the company says its next step is to invest in its back office by implementing an enterprise resource planning system to support its growth ambitions. “We million achieved this year.

Outdoor 245

Outdoor Accounting Planning Marketing 245

Retail TouchPoints

NOVEMBER 14, 2023

Because while good data can help to create the kind of personalized experiences that drive business growth, offer value to the consumer and build lasting customer loyalty, there’s a catch — consumers are hesitant about sharing their data. Or, at the very least, its inefficiencies. The reason for these shortcomings was fairly simple.

Employee Engagement 209

Employee Engagement Consumer Marketing Management 209

Inside Retail

MARCH 10, 2022

Until now, Australian retailers haven’t had the ability to ship direct to customers within the hour, and retailers that didn’t meet consumer expectations for same-day or even next-hour delivery were at a competitive disadvantage,” said Shippit’s co-CEO Rob Hango-Zada.

Fashion 246

Fashion Shipping Checkout Accounting 246

Inside Retail

AUGUST 15, 2023

Australian retailers admit to passing on higher cost-of-doing business to their consumers, says research by Shopify. The Shopify Australian Retail report – conducted in partnership with YouGov – studied 200 medium retailers and 1000 customers and found 58 per cent of retailers were passing on a “majority” of business costs to consumers.

Customer Experience 130

Customer Experience Consumer ATS 130

Retail TouchPoints

AUGUST 17, 2023

The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of last year’s peak. This moderating trend in inflation is an encouraging development, but it is not without its caveats, particularly within the dynamic and complex terrain of the retail and consumer goods industries.

Consumer 199

Consumer Payment Services Supply Chain Management Store Layout 199

Retail TouchPoints

JUNE 30, 2022

According to research by PWC , consumers are willing to pay up to a 16% price premium for a product or service that comes with a superior customer experience. With this data comes a message — or perhaps more of an ultimatum — from consumers to retailers: Give us exceptional experiences and we’ll reward you with loyalty and wallet-share.

Customer Experience 211

Customer Experience Kiosk Returns Checkout 211

Retail TouchPoints

JANUARY 31, 2023

Almost a quarter of a century ago, a groundbreaking article in Harvard Business Review heralded the dawn of the “fourth stage economy” — one in which the spotlight would be shone directly on consumers’ expectations of immersive brand experiences. Disney was cited as a shining early example of the experience economy in action.

Consumer 255

Consumer Target Market Marketing Management 255

Retail TouchPoints

JANUARY 5, 2023

Although there are signs that inflation is easing, higher prices and an uncertain economy continue to impact consumer behavior. Although many customers are “brand loyal,” given the economic environment, stressed consumers nowadays will most often make retailer and product choices with price as the main factor. Today’s Consumer Mindset.

Merchant Services 276

Merchant Services Promotions Consumer Discount Store 276

Inside Retail

MAY 21, 2024

Australian direct-to-consumer brand Who Gives A Crap disrupted the way consumers bought toilet paper almost a decade ago; now its CEO is challenging businesses across the supply chain to “give a crap”. billion worldwide to zero, whilst treading on the environment as lightly as possible. Inside Retail : Let’s start with the why.

Consumer 246

Consumer Shipping Shopping Marketing 246

Retail TouchPoints

NOVEMBER 15, 2022

And consumers, accustomed to going from discovery to purchase with just a few clicks on social media and retail sites, are primed to do the same with streaming ads. With brands looking to bring direct marketing into the 21 st century at last, linking TV ads and ecommerce is critical. adults do, according to Engine Insights.

Consumer 226

Consumer Shopping Advertising Marketing 226

Retail TouchPoints

MAY 3, 2024

As Comptroller, DiNapoli directs the investments of the New York State Common Retirement Fund on behalf of its 1.2 The office of New York State Comptroller Thomas DiNapoli has sent a letter to the top executives at Best Buy expressing concerns about the retailer’s support for inclusivity, specifically LGBTQ+ rights and equality.

Promotions 204

Promotions Consumer Store Operations ATS 204

Retail TouchPoints

JULY 15, 2022

Underpinning the success of the microbrand has been the ability to offer a flexible, personalized and seamless purchasing experience — something that enterprise brands strive to achieve but aren’t always successful at, due to their naturally larger, more complex operations. This is something microbrands are already leading the way on. .

Customer Retention 222

Customer Retention Jewelry Consumer Marketing 222

Wiser

OCTOBER 11, 2023

B2C (Business-to-Consumer): This is the most common model where businesses sell products or services directly to consumers. Key Features: Personalized marketing, direct interaction with customers, diverse product offerings. Primarily, they provide a framework that guides business operations, decision-making, and goal setting.

Payment Services 148

Payment Services Drop-Shipping Shipping Target Market 148

Retail TouchPoints

JANUARY 19, 2022

Brands have always focused on personal touches and customization for consumers, yet a recent eMarketer report found growing concerns around data privacy, with nearly nine out of 10 consumers saying it’s important to them. This has led to extreme distrust, fear and even anger.

Customer Experience 277

Customer Experience Consumer Accounting ATS 277

Retail TouchPoints

APRIL 11, 2022

Consider how consumers have shifted their shopping and purchasing habits in recent years. In other cases, consumers may visit a brick-and-mortar store to check out a new item in person, only to order it from a competing ecommerce site, possibly while still standing in your store. AI as Your First Line of Defense.

Shipping 297

Shipping Shopping Consumer Accounting 297

Retail TouchPoints

AUGUST 26, 2022

Patience is not a virtue of the typical consumer. Tomorrow there will be significant new developments that consumers will use. Migrating to headless commerce gives you the ability to keep up with and adapt to a continually changing set of consumer expectations. Why Do This? Flexibility.

Consumer 264

Consumer Marketing Shopping Management 264

Retail TouchPoints

SEPTEMBER 29, 2022

There are signs of a disconnect between consumers and retailers when it comes to sustainability. A recent report has found that two-thirds of consumers are willing to pay more for sustainable products than retailers expect — and reveals that consumer preference for recommerce models is also being underserved.

Fast Fashion 315

Fast Fashion Fashion Markdowns Consumer 315

Retail TouchPoints

JANUARY 4, 2022

2021 was a critical year for the direct-to-consumer (DTC) space. With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths.

Consumer 304

Consumer Customer Experience Marketing Fulfillment 304

Retail TouchPoints

FEBRUARY 8, 2024

Direct collaborations between publishers and brands powered by first-party data are providing a foundation for successful campaigns. Media owners also have found their position in the advertising ecosystem changing as third-party tracking cookies deprecate. My prediction is that media owners will begin to turn things on their head.

Payment Services 267

Payment Services Advertising Customer Experience Consumer 267

Retail TouchPoints

AUGUST 16, 2023

It also determines the direction you aim to take in the industry. For example, if you only launched a new product but your brand direction hasn’t changed, rebranding will only confuse your customers or dilute your brand identity. It’s all about making sure your brand reflects that direction you’re heading in.

Marketing 239

Marketing Target Market Promotions Consumer 239

Retail Focus

JUNE 27, 2022

ESW, the world’s leading global direct-to-consumer (DTC) ecommerce company, announced today that it had successfully completed its previously announced acquisition of Scalefast, a Los Angeles-based, end-to-end ecommerce solution provider. Our commitment to deliver frictionless DTC ecommerce, sustainably, everywhere remains unchanged.”.

Specialty Store 130

Specialty Store Apparel Marketing Consumer 130

Retail TouchPoints

SEPTEMBER 20, 2022

Direct-to-consumer brands in particular have been hit hard, with many reporting huge increases in marketing spend in Q1. . As social becomes cost-prohibitive, options like TV and direct mail become more attractive. Then there’s direct mail — the unsung hero of many brands’ multichannel marketing strategies.

Marketing 244

Marketing Advertising Marketing Spend Planning 244

Retail TouchPoints

DECEMBER 5, 2023

The retailer identified key points within the in-store customer journey to roll out more screens for advertisers, to maximize reach regardless of consumer journeys, patterns and purposes. We’ll continue to do that, but when it comes to ourselves as a retail media network, we have unique assets today that stand apart.”

Advertising 213

Advertising Marketing Customer Experience Management 213

Retail TouchPoints

JANUARY 18, 2024

Globally, consumers are downloading more apps than ever before, yet retention of those new app customers is an ongoing issue. In fact, most consumers use an app only once or twice before deciding to delete it or not. And the majority of retailers (74%) agree that investing in mobile apps is key to driving profitability.

Consumer 272

Consumer Customer Experience Marketing Returns 272

Retail TouchPoints

DECEMBER 7, 2022

At the heart of it is ensuring that every enterprise we support can provide its customers with the best digital experience possible, wherever they are in the world. Troubleshooting the situation can quickly become a nightmare, mainly since most of those components are beyond your direct control and outside traditional lines of visibility.

Customer Experience 298

Customer Experience Payment Services Checkout ATS 298

Inside Retail

NOVEMBER 14, 2022

Having embraced digital shopping channels during the pandemic, Australian consumers have become well used to the personalisation and tailored content offered online. The only way to achieve that is through a digital medium,” says Neal French, director of Chrome Enterprise sales JAPAC at Google.

Kiosk 289

Kiosk Payment Services Promotions Customer Experience 289

Retail TouchPoints

APRIL 22, 2024

However, as retail landscapes evolved and consumer demands became more sophisticated, this linear approach showed limitations. In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer).

Customer Experience 274

Customer Experience Telecommunications Checkout Marketing 274

Retail TouchPoints

APRIL 26, 2022

While 49% of consumers say they’re frustrated by receiving irrelevant content and offers from brands, 45% say they aren’t comfortable sharing their personal data in exchange for more personalized experiences. It’s clear that consumers want to feel heard and are looking to get value from brand interactions.

Consumer 175

Consumer Returns Marketing ATS 175

Retail TouchPoints

MAY 30, 2023

Consumers have no reason to pay full price for almost anything these days. This shift has had a seismic impact on how and when consumers shop. Now, propelled by inflation and looming economic concerns, consumers are even more willing to go above and beyond to find a great deal. Prime Day has gone from a one-day sale to two days.

Consumer 226

Consumer Marketing Promotions Shopping 226

Retail TouchPoints

DECEMBER 10, 2021

If traditional brands do not quickly adjust their online search strategies, the industry’s landscape could be realigned to one where direct-to-consumer brands and publishers surpass traditional brands and retailers not only in online search market share but in actual market share and sales as well.

Promotions 236

Promotions Consumer Marketing Management 236

Retail Focus

MAY 16, 2023

With the world becoming more eco-conscious with each year that passes, both consumers and companies are taking action to promote sustainability and ethical conduct. This might involve analysing product materials and packaging or contributing towards environmental endeavours. This area is also a mammoth marine biodiversity hotspot.

Promotions 130

Promotions Accessories Fashion Consumer 130