Retail TouchPoints

MAY 17, 2023

The economic fallout from the pandemic has had a profound impact on the labor market and society. To maintain inclusivity, managers in multigenerational workforces should anticipate the diverse needs of all employees — from Gen Z to Baby Boomers. According to the U.S. in February 2020.

Returns 295

Returns Employee Engagement Management Marketing 295

Mass Relators

JUNE 20, 2022

With more than 18 years of experience in strategic global sourcing, product development, manufacturing and international operations management, Li plays a significant role in DG’s nonconsumable initiative, health care and other product sourcing initiatives, the company said.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Retail TouchPoints

OCTOBER 31, 2023

Put managers front and center. To keep employee engagement and performance at their peak, retailers should ensure that management is always present on the sales floor, according to Michael Brown, Partner and Americas Retail Leader at Kearney in an interview with Retail TouchPoints. Create digital synergy.

Employee Engagement 262

Employee Engagement Store Operations Consumer Management 262

Inside Retail

APRIL 26, 2024

Our 2024 report features C-level executives with decades of leadership experience, alongside start-up founders and digital specialists with a wide range of skills, from marketing to logistics. He doesn’t follow any particular strategies or methods for managing his time, but he is not much of a morning person. “I

Employee Engagement 147

Employee Engagement Shipping Shopping Marketing 147

Retail TouchPoints

MARCH 3, 2023

Today’s retail environment is challenging — whether it is price pressure from discounters, market disruption from online players, increased price transparency for shoppers or changing macroeconomics. When executed well, these experiences enable businesses to differentiate themselves and gain a sustainable market advantage.

Consumer 226

Consumer Customer Experience Fulfillment Employee Engagement 226

Inside Retail

AUGUST 14, 2023

Too often CX is viewed in a vacuum, created by the marketing and customer teams to reflect the unique ways your brand delivers. Think about how you are connecting your customer experience to reward and recognition, learning and development and performance management. How are your engagement scores?

Customer Experience 130

Customer Experience Employee Engagement Marketing Management 130

Inside Retail

JANUARY 12, 2023

As reported by Inside Retail , micro-market start-up Morsl has raised $5 million in a series-A capital round, which will be used to accelerate growth and development. Designed to look like cafes, the brand’s self-service kiosks enable employees to quickly purchase healthy food and drinks at any time.

ATS 130

ATS Employee Engagement Kiosk Planning 130

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future.

Advertising 230

Advertising Store Operations Merchant Services Wholesale 230

Inside Retail

FEBRUARY 9, 2022

And as brands rethink the role of the in-store experience accordingly, they must also recognise the role of ‘back-stage’ teams and employees as a differentiator. A retail business is far more than a store front, a website, and a social media post or marketing email – although often these elements are all the end customer perceives.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Inside Retail

JULY 7, 2022

In markets as far apart as Australia, the US and Malaysia, there are more retail job openings than people willing to fill them, leading to stiff competition in the recruitment of staff. Currently, it is a candidate’s market. In a tight labour market, retaining staff is just as important as hiring new workers. “We

Employee Engagement 130

Employee Engagement Marketing Management Fashion 130

Retail TouchPoints

APRIL 28, 2023

Digitization has overhauled much of the business world, and in departments like finance or marketing you’d find most employees are hooked on apps that serve up-to-date information on the status of their programs and connect them with others on their team for real-time collaboration.

Finance 237

Finance Employee Engagement Supermarket Management 237

Theatro

OCTOBER 24, 2022

The post 11 Tips To Create A More Personalized Marketing Campaign For Your Target Audience appeared first on Theatro. Link to the Article.

Marketing 98

Marketing Employee Engagement Management 98

Retail TouchPoints

MAY 27, 2022

Consumers visiting brick-and-mortar stores, particularly those in the market for big-ticket items, want store associates both to help them understand exactly what they’re paying for and connect them with the model that fits their needs and budget. Since the European pilot program, BSH has expanded the training program into the U.S.

Employee Engagement 257

Employee Engagement Point of Sale Consumer Management 257

Retail TouchPoints

JUNE 27, 2022

As digital marketing trends evolve, leading retailers and brands are rethinking the meaning of “influencer” and reallocating budgets to harness the influence of their most valuable brand ambassadors. Challenges of Digital Marketing. For every $92 spent on marketing, only $1 is converted to a sale.

Advertising 255

Advertising Employee Engagement Consumer Marketing 255

Retail Focus

JANUARY 10, 2022

Andrew Dunbar, General Manager EMEA of global digital consultancy Appnovation. Improved employee wellbeing and retention: As well as understanding the needs and wants of customers, integrated data software can optimise internal processes.

Employee Engagement 244

Employee Engagement Supermarket Location Management 244

Hyken

AUGUST 18, 2023

This week, we feature an article by Koichumanov Erkinbek, Product Marketing Manager at Intelogos , an employee well-being and AI performance management platform. He writes about how AI technologies support customer satisfaction and employee well-being. He is an expert in marketing technology and SaaS.

Employee Engagement 52

Employee Engagement Customer Experience Management Marketing 52

Retail TouchPoints

MARCH 21, 2022

5G can Drive Consumer Engagement. 5G is expected to be a powerful catalyst to disrupt retail operations, from optimizing warehouses and supply chain management to transforming the in-store customer experience through personalization and product engagement. Mark Tina is VP of Sales for Verizon Business , Eastern Region.

Payment Services 252

Payment Services Checkout Supply Chain Management Customer Experience 252

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. It’s easy to put aside employee engagement initiatives during this time, particularly in the face of steep budget cuts.

Employee Engagement 149

Employee Engagement Customer Experience Returns ATS 149

Inside Retail

JANUARY 26, 2023

Recruiting is marketing Recruitment is the fastest and most impactful way to change culture. Help shape recruitment with a marketing approach: Create an offer that describes the job plus business culture; If your business already has a ‘great culture’ how do you prove this? Avoid overstretching your team.

Employee Engagement 130

Employee Engagement Planning Target Market Advertising 130

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Our goal as company was to refine our productivity,” says Michael Wynn, President from Sunshine Ace Hardware.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Retail TouchPoints

MARCH 11, 2022

However, many businesses struggle to overcome an experience gap that emerges between what marketing says the brand experience should be and what customers say their experience actually is. If employees do not feel connected to an organization’s mission and values, companies will fail to deliver.

Customer Experience 268

Customer Experience Employee Engagement Promotions Outdoor 268

Mass Relators

OCTOBER 14, 2023

Langley joined Edgewell in 2022 to lead legal matters including overseeing litigation and disputes, intellectual property, contracting, compliance program, and providing legal counsel relating to all regulatory, sales and marketing. The post Edgewell names Langley chief people and legal officer appeared first on MMR: Mass Market Retailers.

Employee Engagement 52

Employee Engagement Planning Management Marketing 52

Inside Retail

FEBRUARY 15, 2022

People leaders will be considering how these market conditions can be harvested in a sustainable way. At a tactical level, leave and shifts will need to be actively managed for maximum coverage but also to allow time for personal restoration. This generates maximum impact for comparably low cost.

Fulfillment 246

Fulfillment Management Employee Engagement Returns 246

Cisco Retail

MARCH 8, 2022

Many are still investing in health and safety measures for their employees while managing supply chain bottlenecks. These developments have also created pressure on employees to work in conditions that put their physical and emotional health at risk. They also decrease employee engagement and satisfaction and increase turnover.

Employee Engagement 93

Employee Engagement Management Location Customer Experience 93

Inside Retail

MAY 19, 2022

This week, we shine a spotlight on Anthony Tripodo, commercial manager at Coles Media. I’m currently working as the commercial manager in the newly forming Coles Media Centre of Excellence Team. Teaming up with the Sydney Children’s Hospitals Foundation, we developed what I consider to be a market-leader in the category – Mum’s Sause.

Supermarket 130

Supermarket Management Marketing Employee Engagement 130

Mass Relators

MARCH 31, 2024

She has held roles of increasing responsibility, most recently as vice president, human resources for DG’s retail organization since 2021 and was named to the Mass Market Retailers Most Influential Women list in 2023. She was named to the Mass Market Retailers Most Influential Women lists in 2022 and 2024.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

Inside Retail

OCTOBER 5, 2022

His research highlights the impact of employee fatigue and stress on productivity and the probability of errors, accidents, and sickness. Employee-choice market. Employees will vote with their feet if employers don’t get the balance right. It’s where employees stop (or quit) doing more than they are paid for.

Planning 232

Planning Employee Engagement Marketing Management 232

Indigo 9 Digital

MARCH 17, 2022

With a little more than 10% of Trader Joe’s employees being with the company for 10 years or longer Trader Joe’s knows what it takes to attract an retain talent. If you are trying to increase employee engagement or attract better team members consider these strategies that Trader Joe’s uses with great success.

Employee Engagement 105

Employee Engagement Promotions Wholesale Supermarket 105

Hyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. Marketing teams should be experimenting with new tactics and not merely offering discounts every month. . Use password management tools . Innovation should be customer-centric. .

Customer Experience 84

Customer Experience Employee Engagement Advertising Consumer 84

Inside Retail

JANUARY 8, 2023

The technology took you years to devise, add two years to bring it to market, and you’re looking at half a decade of hard-fought radical innovation. Improved productivity: Encouraging employees to think creatively helps to foster a culture of innovation and productivity. It was no small feat. But imagine if it had been a big flop?

Employee Engagement 130

Employee Engagement Returns Marketing ATS 130

I Vend

DECEMBER 13, 2022

Promotions are an essential part of any retailer’s marketing toolkit, and never more so than during the holiday season. Increase employee engagement by 20-30%. Loyalty management system data enables retailers to build deeper relationships and greater loyalty, by creating truly personalised promotions.

Promotions 95

Promotions Employee Engagement Checkout Returns 95

Inside Retail

NOVEMBER 14, 2022

After all the events that have reshaped our employment landscape, the conundrum of the employment market continues. As a managing director of a recruitment firm, this is my outlook for hiring in 2023. Adapting to our new world of recruitment has required a monumental shift in mindset. Next year will be no different. So what’s next?

Employee Engagement 130

Employee Engagement Management Consumer ATS 130

Inside Retail

JULY 12, 2022

The Customer Experience and Insight (CXI) research group faced this challenge recently when planning for our upcoming Strategic Planning and Management in Retailing (SPMR) executive education program. For most, if not all businesses, staffing operations required significant change and reorganisation to manage the pandemic’s immediate impact.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Inside Retail

AUGUST 23, 2021

Then you’ve got the other aspect, which is Thread Together’s employee engagement programs. We all make too much product in the market, there’s too much waste of what doesn’t get sold and is heavily discounted, which creates a discount cycle. I know it’s a big wealthy market, but there’s just so much competition.

Fashion 246

Fashion Wholesale Accessories Marketing 246

Cisco Retail

FEBRUARY 7, 2022

The goal is to create seamless employee engagement and deliver secure, compelling, inclusive work experiences. The CCNP Collaboration certification gives candidates a proven edge in the job market, establishing their credibility to successfully evaluate and manage a company’s collaboration solutions.

Employee Engagement 145

Employee Engagement Management ATS Marketing 145

Storis

MARCH 11, 2024

My name is Jake Egan, and I am the Senior Manager of Consulting Services for STORIS, the leading home furnishings ERP solutions provider. Today, I lead our team of talented Project Managers who together conduct over 50 ERP implementations of home furnishings retailers annually. Industry expertise is a key STORIS differentiator.

Home Furnishings 52

Home Furnishings Management Accounting Planning 52

Storis

MARCH 19, 2024

My name is Jake Egan, and I am the Senior Manager of Consulting Services for STORIS, the leading home furnishings ERP solutions provider. Today, I lead our team of talented Project Managers. Introduction of the Implementation Project Plan Your dedicated Project Manager will introduce you to your comprehensive project plan.

Home Furnishings 52

Home Furnishings Management Planning Accounting 52