Retail TouchPoints

MAY 17, 2023

The economic fallout from the pandemic has had a profound impact on the labor market and society. Additionally, technology can aid in ensuring employees are compensated fairly based on their skills and experience, reducing pay disparities based on gender, race or other factors. According to the U.S. in February 2020.

Returns 296

Returns Employee Engagement Management Marketing 296

Small Biz Trends

JULY 9, 2022

Boost Employee Engagement. Your employees are likely the ones who interact directly with customers most often. So if they’re engaged at work, your customers will be more likely to have a positive experience. This Aircall post by Emily Gregor features seven tips for boosting employee engagement.

Employee Engagement 140

Employee Engagement Marketing Customer Experience Location 140

Inside Retail

AUGUST 14, 2023

Too often CX is viewed in a vacuum, created by the marketing and customer teams to reflect the unique ways your brand delivers. Thirdly, happier people = happier customers Engaged employees are happier, more productive and more effective at their jobs. How are your engagement scores?

Customer Experience 130

Customer Experience Employee Engagement Marketing Management 130

Hyken

JUNE 19, 2023

” “Be authentic; this is the most important thing with marketing – and anything you do.” If your customers prefer social media as a customer care channel, let them know someone is there to answer their questions so they don’t have to move to other channels.” ” About: Mich Hancock is the CEO of 100th Monkey.

Marketing 54

Marketing Employee Engagement 54

Inside Retail

APRIL 26, 2024

Our 2024 report features C-level executives with decades of leadership experience, alongside start-up founders and digital specialists with a wide range of skills, from marketing to logistics. Inside Retail’s Top 50 People in E-Commerce is an annual ranking of the most impressive and inspiring leaders in Australia’s online retail industry.

Employee Engagement 147

Employee Engagement Shipping Shopping Marketing 147

Retail TouchPoints

FEBRUARY 1, 2023

In November 2022, a federal judge ordered Amazon to stop retaliating against employees engaged in workplace activism due to the firing of a former employee at JFK8. Amazon has been facing multiple legal challenges from the NLRB as warehouses across the ecommerce giant’s footprint continue to hold union votes.

ATS 293

ATS Employee Engagement Planning Marketing 293

Inside Retail

FEBRUARY 9, 2022

And as brands rethink the role of the in-store experience accordingly, they must also recognise the role of ‘back-stage’ teams and employees as a differentiator. A retail business is far more than a store front, a website, and a social media post or marketing email – although often these elements are all the end customer perceives.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future.

Advertising 231

Advertising Store Operations Merchant Services Wholesale 231

Theatro

OCTOBER 24, 2022

The post 11 Tips To Create A More Personalized Marketing Campaign For Your Target Audience appeared first on Theatro. Link to the Article.

Marketing 98

Marketing Employee Engagement Management 98

Retail TouchPoints

NOVEMBER 16, 2023

However, there are other, more impactful steps brands can take to grow their market share across the healthy eating and wellness sector. The Opportunity for Healthy Private-Label Ranges While we have seen the offerings of private-label brands evolve, most need to catch up from a branding and marketing perspective.

Employee Engagement 236

Employee Engagement Consumer Marketing ATS 236

Inside Retail

JUNE 15, 2023

This is costing companies money — and lots of it Gallup goes on to tell us that managers hold the key for up to 70 per cent of employee engagement. And that 70 per cent of engagement, equates to a difference of 20 per cent in productivity and in profit. It’s easy to re-engage them. Would you let it persist?

Management 130

Management Employee Engagement ATS Marketing 130

Inside Retail

JANUARY 12, 2023

As reported by Inside Retail , micro-market start-up Morsl has raised $5 million in a series-A capital round, which will be used to accelerate growth and development. Designed to look like cafes, the brand’s self-service kiosks enable employees to quickly purchase healthy food and drinks at any time.

ATS 130

ATS Employee Engagement Kiosk Planning 130

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. It’s easy to put aside employee engagement initiatives during this time, particularly in the face of steep budget cuts.

Employee Engagement 149

Employee Engagement Customer Experience Returns ATS 149

Retail TouchPoints

JUNE 27, 2022

As digital marketing trends evolve, leading retailers and brands are rethinking the meaning of “influencer” and reallocating budgets to harness the influence of their most valuable brand ambassadors. Challenges of Digital Marketing. For every $92 spent on marketing, only $1 is converted to a sale.

Advertising 256

Advertising Employee Engagement Consumer Marketing 256

Inside Retail

JULY 7, 2022

In markets as far apart as Australia, the US and Malaysia, there are more retail job openings than people willing to fill them, leading to stiff competition in the recruitment of staff. Currently, it is a candidate’s market. In a tight labour market, retaining staff is just as important as hiring new workers. “We

Employee Engagement 130

Employee Engagement Marketing Management Fashion 130

Retail TouchPoints

MARCH 3, 2023

Today’s retail environment is challenging — whether it is price pressure from discounters, market disruption from online players, increased price transparency for shoppers or changing macroeconomics. When executed well, these experiences enable businesses to differentiate themselves and gain a sustainable market advantage.

Consumer 227

Consumer Customer Experience Fulfillment Employee Engagement 227

Retail TouchPoints

MAY 27, 2022

Consumers visiting brick-and-mortar stores, particularly those in the market for big-ticket items, want store associates both to help them understand exactly what they’re paying for and connect them with the model that fits their needs and budget. Since the European pilot program, BSH has expanded the training program into the U.S.

Employee Engagement 258

Employee Engagement Point of Sale Consumer Management 258

Retail TouchPoints

OCTOBER 31, 2023

To keep employee engagement and performance at their peak, retailers should ensure that management is always present on the sales floor, according to Michael Brown, Partner and Americas Retail Leader at Kearney in an interview with Retail TouchPoints. Put managers front and center.

Employee Engagement 263

Employee Engagement Store Operations Consumer Management 263

Hyken

AUGUST 18, 2023

This week, we feature an article by Koichumanov Erkinbek, Product Marketing Manager at Intelogos , an employee well-being and AI performance management platform. He writes about how AI technologies support customer satisfaction and employee well-being. Erkin Bek Koichumanov is the Product Marketing Manager at Intelogos.

Employee Engagement 52

Employee Engagement Customer Experience Management Marketing 52

Retail TouchPoints

MARCH 21, 2022

Responsible for 550+ employees, Tina leads the East Market SMB team across 24 states, setting channel objectives, strategy and growth plans for the SMB segment and Advanced Data organization. He has an active role in the hiring and staff development process for front-line through Director-level employees.

Payment Services 252

Payment Services Checkout Supply Chain Management Customer Experience 252

Retail TouchPoints

DECEMBER 28, 2022

The ever-changing retail market has made automation a necessity. According to recent research, the global warehouse automation market is estimated to grow at a CAGR of 14%, reaching $30 billion by 2026. However, this doesn’t mean introducing robotics into warehouse operations and completely cutting down the labor force.

Management 267

Management Fulfillment Drop-Shipping Employee Engagement 267

Inside Retail

JANUARY 26, 2023

Recruiting is marketing Recruitment is the fastest and most impactful way to change culture. Help shape recruitment with a marketing approach: Create an offer that describes the job plus business culture; If your business already has a ‘great culture’ how do you prove this? Avoid overstretching your team.

Employee Engagement 130

Employee Engagement Planning Target Market Advertising 130

Retail TouchPoints

MARCH 11, 2022

However, many businesses struggle to overcome an experience gap that emerges between what marketing says the brand experience should be and what customers say their experience actually is. Ultimately, employee experience is a key advantage that could be the difference between remaining viable in the market and losing out to the competition.

Customer Experience 270

Customer Experience Employee Engagement Promotions Outdoor 270

Independent Retailer

MARCH 15, 2022

It might be the understatement of the century to say that market conditions have not been ideal or kind to many businesses over the past two years. By utilizing physical space to take a customer on a journey, a marketing message can be more resonant. . It is equally important to retain exceptional employees. by Charlie Meyer.

Employee Engagement 73

Employee Engagement Shopping Marketing Location 73

Retail Focus

JANUARY 10, 2022

By enabling execs to tap into insights from colleagues across different departments, ASOS has eliminated isolated pockets of data and fostered a culture of data-driven decision-making, continuous experimentation and always-on marketing – all supported by tracking tools and real-time dashboards.

Employee Engagement 244

Employee Engagement Supermarket Location Management 244

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Our goal as company was to refine our productivity,” says Michael Wynn, President from Sunshine Ace Hardware.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Collect and Leverage First-Party Data .

Drop-Shipping 197

Drop-Shipping Shipping Outdoor Customer Retention 197

Retail TouchPoints

APRIL 28, 2023

Digitization has overhauled much of the business world, and in departments like finance or marketing you’d find most employees are hooked on apps that serve up-to-date information on the status of their programs and connect them with others on their team for real-time collaboration.

Finance 239

Finance Employee Engagement Supermarket Management 239

365 Retail

SEPTEMBER 17, 2023

From implementing an advanced Point of Sale (POS) system that integrates seamlessly with your inventory management, to employing AI technology for personalised marketing, the digital tools at your disposal are diverse. Engagement goes beyond simply keeping employees happy.

Management 52

Management Inventory Management Store Layout Employee Engagement 52

Inside Retail

JANUARY 8, 2023

The technology took you years to devise, add two years to bring it to market, and you’re looking at half a decade of hard-fought radical innovation. Improved productivity: Encouraging employees to think creatively helps to foster a culture of innovation and productivity. It was no small feat. But imagine if it had been a big flop?

Employee Engagement 130

Employee Engagement Returns Marketing ATS 130

Mass Relators

JANUARY 16, 2023

Through creative messages, in-store promotion and innovative employee engagement, the passion for the Family Meals Movement is just one way our industry stands out,” she added. The post FMI Foundation honors winners of Gold Plate Awards appeared first on MMR: Mass Market Retailers.

Employee Engagement 52

Employee Engagement Promotions Marketing 52

Mass Relators

DECEMBER 15, 2022

Through creative messages, in-store promotion and innovative employee engagement, the passion for the Family Meals Movement is just one way our industry stands out.”. Martin’s Super Markets, Inc. Rouses Markets. Weis Markets, Inc. Martin’s Super Markets, Inc. Rouses Markets. Tops Markets.

Employee Engagement 52

Employee Engagement Promotions Marketing 52

Wiser

NOVEMBER 13, 2023

In both these examples, it’s clear that when store associates transition from being just employees to being brand advocates, they can deliver remarkable results. They become a key component of the overall marketing strategy, influencing customer behavior and driving brand loyalty.

Promotions 148

Promotions Employee Engagement Shopping Marketing 148

Mass Relators

OCTOBER 14, 2023

Langley joined Edgewell in 2022 to lead legal matters including overseeing litigation and disputes, intellectual property, contracting, compliance program, and providing legal counsel relating to all regulatory, sales and marketing. The post Edgewell names Langley chief people and legal officer appeared first on MMR: Mass Market Retailers.

Employee Engagement 52

Employee Engagement Planning Management Marketing 52

Hyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. Marketing teams should be experimenting with new tactics and not merely offering discounts every month. . Know where your customers engage with your business online. .

Customer Experience 82

Customer Experience Employee Engagement Advertising Consumer 82

Inside Retail

FEBRUARY 12, 2022

With the tight labour market, more employees have increased workloads and extended hours. Financial stress has a direct impact on employee engagement, causing lower productivity and higher absenteeism. Long working hours, overtime pay, and burnout.

Employee Engagement 130

Employee Engagement Consumer Shopping Marketing 130

Inside Retail

OCTOBER 5, 2022

His research highlights the impact of employee fatigue and stress on productivity and the probability of errors, accidents, and sickness. Employee-choice market. Employees will vote with their feet if employers don’t get the balance right. It’s where employees stop (or quit) doing more than they are paid for.

Planning 240

Planning Employee Engagement Marketing Management 240