Independent Retailer

MARCH 15, 2022

Brick-and-mortar retail faced some of the harshest conditions in recent memory, and with so many bankruptcies and closures, some wonder whether there is a future at all for in-store shopping. . Competing with Online Shopping. To compete with that, in-store shopping has to offer experience and culture.

Employee Engagement 73

Employee Engagement Shopping Marketing Location 73

Inside Retail

NOVEMBER 21, 2021

In October 2019 Emirates Leisure Retail self-reported payment issues to the Fair Work Ombudsman following initial concerns raised by an individual employee. Full-time, part-time and casual employees were underpaid at venues located at airports, as well as at shopping centres, hospitals and other sites.

Payment Services 130

Payment Services Employee Engagement Location ATS 130

Retail TouchPoints

NOVEMBER 21, 2022

The COVID-19 pandemic ushered in significant challenges in the workplace, some of which had a decidedly negative impact on employees; 49% of organizations with frontline workers saw employee engagement decline. An engaged workforce leads to a more productive business, but engagement isn’t something that just happens overnight.

Customer Experience 296

Customer Experience Employee Engagement Management Consumer 296

Theatro

OCTOBER 6, 2022

Frontline employees are vital to a retailer’s operation. The quality of a customer’s experience is directly related to the level of employee engagement. This is clearly a perfect storm directly impacting employee engagement and customer experience across all retailers.

Employee Engagement 52

Employee Engagement Customer Experience Checkout Management 52

Theatro

MAY 4, 2022

The list’s top 20 alone reflects the vast diversity of store formats and shopping conveniences, each with a different approach to operating their enterprise. To support over 1,800 locations, this small team retailer might operate a store with as few as two people on the clock. Comparing small team and large team operations.

Employee Engagement 97

Employee Engagement Specialty Retailers Retail Marketing Customer Experience 97

Wiser

SEPTEMBER 20, 2022

This includes everything from finding products online, shopping in stores, speaking with customer service, or having your products serviced. Many shoppers are willing to go out of their way to shop at a store where they feel happy and comfortable. Capitalize on this ability at your brick-and-mortar locations. Here are some tips.

Customer Experience 148

Customer Experience Customer Retention Employee Engagement Consumer 148

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

Workforce Management in retail refers to all the processes revolving around organizing and distributing the workforce and tasks at retail locations to ensure smooth retail execution and minimize costs. Retailers should not ignore their employee’s experiences. What is retail workforce management? Task Management.

Management 76

Management Payment Services Employee Engagement Store Operations 76

Cisco Retail

MARCH 8, 2022

Much like customers who now expect a seamless, digital experience when shopping, retail associates expect and demand the same kind of digital experiences in their interactions with their employers. Locating products in the stores and finding order information for customers can take much longer than it should.

Employee Engagement 93

Employee Engagement Management Location Customer Experience 93

Inside Retail

JANUARY 28, 2024

In 2023, Sweetgreen launched the first two locations of its Infinite Kitchen restaurant, with an automated makeline. Food chains such as Sweetgreen, Ssense, and even Chipotle itself have been experimenting with automated machinery and AI technology to supplement customer service capabilities.

Payment Services 130

Payment Services Planning Finance Apparel 130

365 Retail

DECEMBER 7, 2021

UK retailers, facing a perfect storm of challenges including labour shortages, intense hiring competition and heavier employee workloads, are prioritising investment in digital workplace tools to support their frontline employees and enhance the customer experience. And the evidence to support this adoption is overwhelming.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Wiser

MARCH 22, 2022

Since the boom of eCommerce, in-store purchasing has had to evolve to accommodate modern customer shopping preferences. Not all customers make their way into brick-and-mortar locations anymore, which means every second they do spend in-store is more of an opportunity than ever before. Employee Engagement.

Consumer 147

Consumer Advertising Employee Engagement Shopping 147

Retail TouchPoints

MAY 28, 2020

Empathy in particular is becoming more central as C-level executives try to maintain customer trust, employee engagement and shareholder value — even as their businesses struggle. “Great leaders have always demonstrated these qualities, but now they’re needed in mega doses,” Kurtz explained.

Planning 141

Planning Employee Engagement Consumer Customer Experience 141

Rain Pros

JANUARY 1, 2023

Bearing in mind the preceding information, it’s clear that engagement is super important to workplace satisfaction—perhaps more than company policies and perks. So how do you increase engagement at the workplace? Happy Hour One night every month, close up shop an hour early. Grow your business with Rain Retail Software.

ATS 52

ATS Employee Engagement Outdoor Location 52

Indigo 9 Digital

MAY 2, 2022

Customers shopping at Hema can use the retailer’s app to scan the QR code on each item they wish to purchase then the item is added to their digital shopping cart. Personalized shopping recommendations. When customers are finished shopping they pay using Hema's mobile app which is linked to Alipay. Fast shipping.

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52