Inside Retail

FEBRUARY 9, 2022

Despite most shops being closed, retail sales rose 11 per cent during lockdown, largely because people didn’t have much else to spend money on. There’s growing awareness of the importance of employer brand, and the connection between engaged, productive staff and business outcomes.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. It’s easy to put aside employee engagement initiatives during this time, particularly in the face of steep budget cuts.

Employee Engagement 166

Employee Engagement Customer Experience Returns ATS 166

Retail Focus

JUNE 21, 2023

Other businesses have gone the other way, offering more attractive wages and terms in a bid to attract new employees and retain existing ones. For example, Pret a Manger announced that its shop staff were to receive a third pay rise in a year. But that can be overcome through effective employee communication management.

Employee Engagement 147

Employee Engagement Management Finance Supermarket 147

Retail TouchPoints

OCTOBER 31, 2023

Additionally, the extended holiday season — with more consumers doing their shopping prior to the traditional peak selling season’s start on Black Friday — is likely encouraging some retailers to rely less on holiday hires and more on their existing staff. Put managers front and center.

Employee Engagement 279

Employee Engagement Store Operations Consumer Management 279

Retail TouchPoints

MARCH 21, 2022

Ultimately, as more consumers return to in-store shopping, maximizing technology is key to creating the type of experience that will drive foot traffic and enhance in-store capabilities.

Payment Services 264

Payment Services Checkout Supply Chain Management Customer Experience 264

Retail TouchPoints

DECEMBER 20, 2023

Challenging an Established Category Episode title: “Why Babylist is Designing Shopping Experiences for the Entire Family” Guest: Natalie Gordon, Founder and CEO, Babylist About the Episode: When Natalie Gordon started Babylist, she wanted to provide the knowledge, guidance and support she was seeking when pregnant with her first child.

Advertising 264

Advertising Store Operations Merchant Services Wholesale 264

Retail TouchPoints

MARCH 3, 2023

According to McKinsey , it yields 20% higher customer-satisfaction rates, boosts sales-conversion rates by 10% to 15%, and enables an increase of 20% to 30% in employee engagement. They can go a long way with an ability to shop what you see. Loyalty program integration throughout the customer journey.

Consumer 283

Consumer Customer Experience Fulfillment Employee Engagement 283

Independent Retailer

MARCH 15, 2022

Brick-and-mortar retail faced some of the harshest conditions in recent memory, and with so many bankruptcies and closures, some wonder whether there is a future at all for in-store shopping. . Competing with Online Shopping. To compete with that, in-store shopping has to offer experience and culture.

Employee Engagement 73

Employee Engagement Shopping Marketing Location 73

Theatro

OCTOBER 6, 2022

Frontline employees are vital to a retailer’s operation. The quality of a customer’s experience is directly related to the level of employee engagement. This is clearly a perfect storm directly impacting employee engagement and customer experience across all retailers.

Employee Engagement 52

Employee Engagement Customer Experience Checkout Management 52

Retail Focus

NOVEMBER 24, 2021

They’ll expose the damaging impact that failing to ‘close the gap’ between HQ and frontline staff can bring, in terms of low staff morale, engagement and failed customer relationships – backed by some fascinating testimony from the frontline, courtesy of group of shop floor employees who won’t hold back when it comes to sharing their views. .

Employee Engagement 130

Employee Engagement Management Shopping ATS 130

365 Retail

SEPTEMBER 17, 2023

By understanding peak shopping times, you can adjust staffing levels accordingly. Digital analytics can also help in identifying bottlenecks in the shopping experience, enabling retailers to make the necessary changes. You’ll need to focus on creating an environment where customers can shop comfortably and with ease.

Management 52

Management Inventory Management Store Layout Employee Engagement 52

Retail TouchPoints

JANUARY 24, 2022

But buyers aren’t shopping your brand solely based on inventory — they’re equally as motivated by the engagement they have with your service employees. Improving Employee Engagement in the Retail Industry. If retail employee turnover continues to be an issue, there’s a chance to reverse the problem.

Employee Engagement 312

Employee Engagement Returns Consumer ATS 312

Inside Retail

APRIL 13, 2022

Instead, allow them the time they need to complete the course to fully understand the teaching and transfer that to skills on the shop floor. Is your goal to improve employee engagement? Don’t waste your training budget by rushing your team through their training. Use data, such as surveys to confirm your team’s progress.

Employee Engagement 130

Employee Engagement Accounting Promotions Management 130

Inside Retail

NOVEMBER 21, 2021

In October 2019 Emirates Leisure Retail self-reported payment issues to the Fair Work Ombudsman following initial concerns raised by an individual employee. Full-time, part-time and casual employees were underpaid at venues located at airports, as well as at shopping centres, hospitals and other sites.

Payment Services 130

Payment Services Employee Engagement Location Shopping 130

Wiser

NOVEMBER 13, 2023

A well-informed associate can offer personalized advice, contribute to a pleasant shopping experience, and influence purchasing decisions. However, the journey toward effective employee advocacy demands a thoughtful strategy. Training and incentives can encourage associates to adopt this role of brand ambassadors.

Promotions 148

Promotions Employee Engagement Shopping Marketing 148

Retail Focus

JANUARY 10, 2022

Despite the explosion of online shopping and the ability to derive data from multiple sources and touchpoints, including e-commerce, POS and reward schemes, businesses must achieve an advanced level of data maturity before they can begin to convert their data into valuable insights.

Employee Engagement 244

Employee Engagement Supermarket Location Management 244

365 Retail

MAY 26, 2022

Bakery shop owner discussing financial report with poor figures with sad shop assistant. A head of group employee engagement at a department store added: “We’re starting to see more people in management roles leave stores, and not necessarily to go to other retailers.

Planning 105

Planning Employee Engagement Finance Supermarket 105

Inside Retail

FEBRUARY 12, 2022

Just as the Covid-19 pandemic changed the way people shop and how retailers operate, another kind of change has rippled through the workforce in the last two years and altered the landscape for employee expectations and the employer-worker relationship. .

Employee Engagement 130

Employee Engagement Consumer Shopping Marketing 130

Retail TouchPoints

JUNE 27, 2022

And as consumer discretionary spending continues to grow , retailers and brands around the world are exploring new ways to capitalize on the next wave of in-person shopping and experiences. Implementing an in-store incentive program for your employees allows them to invest in their jobs as they would with long-term careers.

Advertising 289

Advertising Employee Engagement Consumer Marketing 289

Inside Retail

NOVEMBER 1, 2021

We’ve been working hard on transparency and trust, our employee engagement scores and buy-in is up and up and all that is important to driving change. You can’t drive change in an organisation where people aren’t engaged and aren’t buying into that. But I don’t think we want to shop that way.

Checkout 246

Checkout Visual Merchandising Shopping Employee Engagement 246

Retail TouchPoints

OCTOBER 14, 2021

Ecommerce fraud exploded during the COVID-19 pandemic as online shopping gave cybercriminals more targets. Customers ultimately seemed to understand that cyberattacks such as that one are difficult to entirely prevent and continued shopping at Target. Employees are one of the most important parts of a company’s security equation.

Accounting 182

Accounting Employee Engagement Consumer Shopping 182

Cisco Retail

JUNE 21, 2021

Think about your recent retail experiences: take-out only models from restauranteurs; curbside pickup from your favorite shops; and reimagining the online experience for our customers. By modernizing employee engagement they’ve built a culture of inclusivity, increased operational efficiencies, and improved employee retention.

Employee Engagement 97

Employee Engagement Loss Prevention Returns Fulfillment 97

I Vend

DECEMBER 13, 2022

Shopping activity is up, and consumers are buying goods they wouldn’t normally purchase during the rest of the year. Increase employee engagement by 20-30%. Promotions are a great way of generating sales and loyalty at any time of year, but none more so than the holiday season, when the world’s mind turns to shopping.

Promotions 85

Promotions Employee Engagement Checkout Returns 85

Cisco Retail

MARCH 8, 2022

For retailers, this tight labor market is forcing them to completely rethink the employee experience. Much like customers who now expect a seamless, digital experience when shopping, retail associates expect and demand the same kind of digital experiences in their interactions with their employers.

Employee Engagement 93

Employee Engagement Management Location Customer Experience 93

Inside Retail

JANUARY 28, 2024

At the 2024 National Retail Federation annual conference, Marc Benioff, CEO of Salesforce, stated that he believed AI and similar tech advancements would only be able to mutually enhance the shopping experience for the consumer and benefit the retail workers as well.

Payment Services 130

Payment Services Planning Finance Apparel 130

365 Retail

NOVEMBER 24, 2021

They’ll expose the damaging impact that failing to ‘close the gap’ between HQ and frontline staff can bring, in terms of low staff morale, engagement and failed customer relationships – backed by some fascinating testimony from the frontline, courtesy of group of shop floor employees who won’t hold back when it comes to sharing their views. .

Employee Engagement 52

Employee Engagement Management Shopping ATS 52

Retail TouchPoints

AUGUST 15, 2022

For example, if you find a hot new sneaker design quickly went out of stock, share similar designs with your influencers and broader social community so they know that alternatives exist. Customer loyalty is shifting and being reshaped as shopping behaviors change.

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Wiser

MARCH 22, 2022

Since the boom of eCommerce, in-store purchasing has had to evolve to accommodate modern customer shopping preferences. Employee Engagement. This means that the employees who work at the retailers selling your products could be the final influence a shopper needs to make their purchasing decision. In-Store Purchases.

Consumer 147

Consumer Advertising Employee Engagement Shopping 147

365 Retail

DECEMBER 7, 2021

UK retailers, facing a perfect storm of challenges including labour shortages, intense hiring competition and heavier employee workloads, are prioritising investment in digital workplace tools to support their frontline employees and enhance the customer experience. And the evidence to support this adoption is overwhelming.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

Retail TouchPoints

MAY 28, 2020

Empathy in particular is becoming more central as C-level executives try to maintain customer trust, employee engagement and shareholder value — even as their businesses struggle. “Great leaders have always demonstrated these qualities, but now they’re needed in mega doses,” Kurtz explained.

Planning 201

Planning Employee Engagement Consumer Customer Experience 201

Mass Relators

MARCH 31, 2024

In her previous role of VP, DMM in the home division and holiday events categories, she oversaw initiatives and product development within non-consumables and was instrumental in the creation and rollout of the NCI program, designed to refresh general merchandise and improve the customer shopping experience.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

Wiser

JULY 25, 2022

Automation allows your sales team more leeway to focus on their individual talents, leading to higher employee engagement, better consumer relationships, and eventually more overall sales. Studies show that consumers respond better to meaningful human interactions while shopping. 2: Automate as Much as Possible.

Employee Engagement 148

Employee Engagement Target Market Consumer Management 148

365 Retail

JULY 5, 2023

It’s important for your staff to be able to take a break from the noise and bustle of the shop floor and recharge their batteries. Keeping The Area Clean And Well-Maintained Maintaining a clean and well-maintained employee area is of utmost importance for any business.

Promotions 52

Promotions Employee Engagement Accessories Shopping 52

Inside Retail

MAY 19, 2022

The screens are powered by a content management tool which over time will enable our business to customise rich and dynamic localised content that enriches our customers’ weekly shopping mission.

Supermarket 130

Supermarket Management Marketing Employee Engagement 130

Indigo 9 Digital

MAY 2, 2022

Customers shopping at Hema can use the retailer’s app to scan the QR code on each item they wish to purchase then the item is added to their digital shopping cart. Personalized shopping recommendations. When customers are finished shopping they pay using Hema's mobile app which is linked to Alipay. Fast shipping.

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52

Theatro

AUGUST 4, 2021

Hence, if positive staff interactions have lasting impressions and can determine the customers’ likelihood of shopping with a retailer again, it’s dangerous to ignore the need to invest in a solution that helps retailers deliver consistent and positive interactions across all channels.

Management 52

Management Customer Experience Employee Engagement Consumer 52