Inside Retail

MARCH 22, 2023

In the past three years, retail workers have been at the forefront of our challenging times. Many have worked through the waves of Covid as essential workers before having to deal with the challenges of lack of staffing and supply change demands. Now, with a recession and job cuts looming, they are under pressure once again. While the retail sector is not alone – in the past three years, more than 91 per cent of employers in Australia have experienced staff shortages – retailers have felt the pa

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Retail TouchPoints

MARCH 22, 2023

Editor’s note: As retail interfaces and systems continue to evolve, the way we design retail experiences to user needs and behaviors is also transforming. In the new series “Stimulating Retail,” join award-winning sensory designer and Harvard neuroscientist Ari Peralta as he breaks down the science and tech behind some of today’s most stimulating sensory retail experiences.

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Tokinomo

MARCH 21, 2023

Campaign Corner From farm to bag. Lay’s wants to show consumers that their chips are made out of real potatoes from local farms. In a new commercial, a female speaker informs us that Lay's potato chips are produced using genuine potatoes obtained from more than 100 farms across the United States. To demonstrate her claim, she starts placing flags bearing Lay's logo on a map, and each flag represents a specific farm she mentions.

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Retail Focus

MARCH 20, 2023

Selfridges has unveiled its latest installation, “Elton John at The Selfridges Corner Shop”, which aims to transform the retail space into a glittering reimagining of the iconic performer’s world. Customers are invited to explore Elton’s archive and shop for limited-edition fashion, accessories and lifestyle collaborations in-store and online.

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In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

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Inside Retail

MARCH 22, 2023

Australian manufacturers are dangerously overstocked, carrying an average $231,700 in additional products or ingredients, according to research from inventory management software provider Unleashed. “You can’t blame Australian businesses for taking on extra stock while supply chains were lagging behind,” Unleashed head of product, Jarrod Adam, said.

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Retail TouchPoints

MARCH 22, 2023

Kohl’s has announced the locations of the next 250 stores that will be opening 2,500-square-foot Sephora shop-in-shops in 2023. Last year Kohl’s and Sephora announced plans to expand their partnership to all of Kohl’s more than 1,100 locations. With the addition of these 250 locations, the total Sephora at Kohl’s fleet will reach more than 850 by the end of this year, in line with the planned timeline of the rollout.

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Retail Focus

MARCH 21, 2023

H&M has announced the opening of its latest and largest store in the UK, set to open in centre:mk, Milton Keynes on April 1st. The store will feature two floors with both H&M and H&M Home and will offer a world-leading interior look and feel for the brand, including new click and collect lockers and self-service checkouts. The store has been designed to offer customers a welcoming, relaxed environment, with products displayed in a curated and inspirational way.

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Inside Retail

MARCH 21, 2023

Outdoor apparel retailer KMD Brands has reported a “record” first half driven by strong sales recovery across all three of its brands. For the six months to January 31, sales grew 34.5 per cent to NZ$547.9 million with continuous sales growth registered in all key selling regions. Statutory tax-paid profit reached $14 million with underlying EBITDA at $45.3 million.

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Retail TouchPoints

MARCH 24, 2023

Walmart is reportedly eliminating hundreds of jobs at five ecommerce fulfillment centers, according to Reuters and CNBC. Affected employees have been asked to find jobs at other Walmart locations within 90 days as the company makes cuts “to better prepare for the future needs of customers,” according to a company spokesperson. “This decision was not made lightly, and we’re working closely with affected associates to help them understand what career options may be available at other Walmart locat

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Wiser

MARCH 20, 2023

Data is one of the hottest commodities in the business world. For retailers, this is especially true when it comes to pricing data. Having thorough, up-to-date intel can set one brand apart from the rest and allow them to make important decisions that get a leg up on the competition. Pricing data can be gathered from a multitude of different web locations—competitor websites, social media, Google ads, etc.

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Speaker: Shaunna Bruton and Kailey Holmes

Unlock the potential of customer data to create personalized retail experiences that resonate with your audience. This webinar will explore the critical role of customer data in modern retail, providing you with strategies to collect, analyze, and apply data to enhance personalization. Learn from leading retailers, like Harry Rosen, and experts on how to turn data into actionable insights that drive customer satisfaction and loyalty.

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Retail Wire

MARCH 24, 2023

The Federal Trade Commission has proposed a new rule to end so-called “click to subscribe, call to cancel” systems. The new rule would require companies to offer a simple click-to-cancel subscription option.

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Inside Retail

MARCH 19, 2023

Sportswear giant Adidas’ streetwear label Y-3 has opened a new store in Westfield Sydney. Y-3 is a permanent creative brand collaboration between Adidas and renowned Japanese designer – Yohji Yamamoto – which combines fashion sportswear into a wide range of products including sportswear, outerwear, weatherproof pieces, footwear and accessories. Image source: Supplied The store design features the brand’s new “art gallery meets sporting arena” concept launched late last year for outlets around th

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Retail TouchPoints

MARCH 23, 2023

Prada Group and Adobe have entered an enhanced partnership designed to enable real-time personalization and increase revenue by enhancing the luxury retail group’s customer experiences across all digital and physical channels. The partnership spans Prada Group’s brands, including Prada , Miu Miu , Church’s , Car Shoe , Pasticceria Marchesi and Luna Rossa.

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365 Retail

MARCH 21, 2023

The UK’s largest independent toy retailer, The Entertainer , has partnered with retail industry charity the Retail Trust to introduce a range of new measures to support its employees’ health and wellbeing. The partnership is set to give over 2,000 employees at The Entertainer, and their families, access to a range of personalised wellbeing resources from the Retail Trust.

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Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

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Retail Wire

MARCH 24, 2023

There’s no such thing as truly free shipping and retailers are looking for ways to lower costs in the face of rising supply chain costs. Retailers are also raising minimum purchase requirements and looking for other ways to have their customers pick up the tab of last-mile fulfillment.

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Inside Retail

MARCH 21, 2023

Dutch lifestyle brand Scotch & Soda has filed for bankruptcy in the Netherlands as MD Frederick Lukoff steps down. The bankruptcy does not include the company’s international operations, including those in Australia. The company says “severe cash flow issues” caused by the pandemic along with the war in Ukraine coupled with inflation have damaged its financial recovery despite achieving €342.5 million (A$552.21 million) in revenue.

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Retail TouchPoints

MARCH 24, 2023

Shopify has launched a new integration with Google Cloud that enables its merchants to leverage Google-quality search capabilities and AI innovations on their sites. Enterprise brands on Shopify can now access Google Cloud’s Discovery Al solutions directly through Commerce Components , Shopify’s enterprise retail solution. “We’re bringing together the best in commerce with the best in search to solve a complex and costly problem for enterprise retailers — world-class sear

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Dezeen

MARCH 24, 2023

American clothing brand Kith has created a flagship store in Williamsburg , Brooklyn, that uses brick, wood and steel to reference the industrial history of the neighbourhood. Designed by Kith 's founder Ronnie Fieg and the brand's in-house team of architects, the Williamsburg location is located in the Gensler -designed 25 Kent Plaza office building, where Kith also has its corporate offices.

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Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Retail Wire

MARCH 24, 2023

Pet healthcare services such as pharmacy and veterinary clinics and their high margins are an essential part of the growth strategies at Chewy and Petco. “A puppy that was, you know, adopted or bought, during 2020 is now three years old. As they get older, they’re only going to require more health care,” said Anna Andreeva, a senior equity research analyst and managing director at Needham and Company.

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Inside Retail

MARCH 24, 2023

As Allbirds tries to deepen its sustainability commitment, apparel and footwear brand Allbirds has designed zero-carbon sneakers, called Mo.onShot. Dubbed “the world’s first zero-carbon shoe,” Mo.onShot is made from carbon-negative materials such as merino wool, sugarcane-based foam, and bioplastic eyelets manufactured from a polymer formed from converted methane.

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Retail TouchPoints

MARCH 21, 2023

Rue21 has named Josh Burris CEO and member of its board. Burris replaces Bill Brand, who announced his intention to step down this month. Burris joins the retailer from GNC , where he has served as CEO since February 2021 , leading a successful restructuring under new ownership. Burris brings more than 25 years’ experience leading consumer-focused retail brands, including Abercrombie & Fitch, Hollister, DKNY, Karl Lagerfeld Paris, Calvin Klein Performance, Wilsons Leather and GH Bass & C

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Retail Dive

MARCH 20, 2023

As the retailer looks to simplify its business, CEO Mary Dillon also said the company is “revitalizing” its Nike partnership.

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Retail Wire

MARCH 23, 2023

Starbucks CEO Laxman Narasimhan’s first day on the job included workers at around 100 of the company’s shops going on strike. The workers claim that Starbucks engaged in anti-union coercion under former CEO Howard Schultz, a charge that the company denies.

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Inside Retail

MARCH 21, 2023

Across Asian cultures where multi-day celebrations and larger-than-life weddings are the norm, big Asian weddings have returned larger and more expensive than ever. China tops the list with the largest wedding industry in the region, valued at approximately US$575 billion, which has grown threefold since 2020. While, India, Asia’s second largest wedding market has exceeded US$50 billion, as reported by CNBC India.

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Retail TouchPoints

MARCH 21, 2023

NorthLadder , a Middle Eastern marketplace for pre-owned electronics, has partnered with insights-led customer engagement platform MoEngage to create remarketing strategies and gamify the customer experience. The retailer is aiming to double its traffic by creating a customer journey that lets customers identify their device and offer an instant “best price.

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Retail Dive

MARCH 21, 2023

The DTC brand, which developed the Moonshot shoe through a regenerative wool program, is open to sharing its process with other companies.

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Speaker: Jason Cottrell and Brian Walker

The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.

Customer Experience

Retail Wire

MARCH 23, 2023

TikTok CEO Shou Zi Chew is testifying today before the House Energy and Commerce Committee. Mr. Chew plans to address “myths” about the video-sharing app, which some have accused of being a tool for the Chinese government to spy on Americans.

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Inside Retail

MARCH 23, 2023

Wendy’s Burgers is ramping up its search for master franchisees in Australia, which was announced last year. The brand is 95 per cent franchised with more than 320 franchisees globally. In Australia, the fast-food brand is gearing up for hundreds of stores under a franchise model. Sarah Stowe, editor of Inside Retail’s sister site Franchise Executives, talked with Abigail Pringle, Wendy’s’ president, international and chief development officer… Inside Retail: Why do you b

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Retail TouchPoints

MARCH 21, 2023

You’ve probably played with artificial intelligence (AI) chatbot ChatGPT already and felt like you were touching magic. It feels like AI on a level we’ve never seen before, and its existence is massively exciting to all of us working in AI because it opens up so many new possibilities. As lots of SaaS companies race to make something — anything — that incorporates ChatGPT within it, it’s the underlying technologies that ChatGPT is built on that are most exciting.

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Retail Dive

MARCH 24, 2023

The clothing brand said the move to supplement humans with AI models supports its diversity and sustainability efforts.

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Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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