Retail TouchPoints

JANUARY 15, 2025

Actress Tracee Ellis Ross started building her vision for Pattern Beauty while starring on the sitcom Girlfriends , but it was her lifelong experience as a curly girly (a woman with curled and coiled hair) that inspired the idea and was validated by generations of women with similar experiences. I wanted to actually create products that supported hair the way it grew out of its head not to straighten it or anything, Ross said during a conversation with Business of Fashion s Sheena Butler-Young

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Marketing Consumer Advertising Accounting 279

Inside Retail

JANUARY 13, 2025

If you don’t have your narrative set, someone else will tell your story, said Katie Welch, the chief marketing officer of Rare Beauty. That was one of the key messages delivered on the second day of Retails Big Show, the National Retail Federations (NRF) annual conference and expo, which is being held in New York City this week. Major players in the retail industry like Tracee Ellis Ross, the founder and co-CEO of Pattern Beauty; Tommy Hilfiger, founder of the iconic eponymous apparel bran

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ATS Fashion Apparel Consumer 289

365 Retail

JANUARY 11, 2025

With environment being a big consideration nowadays, switching to an electric or hybrid car is the right way to go. With more people adopting this shift, the financial aspects of this need to be understood. For many buyers, these tailored solutions, such as leasing incentives, government grants, and bespoke payment plans, make the process much simpler.

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Finance Payment Services Planning Returns 52

Retail Gazette

JANUARY 15, 2025

Frasers Group has confirmed that two-thirds of its retail staff remain on zero-hours contracts ahead of new legislation aimed to limit their use. The retail giant, which was recently booted from the FTSE 100, told MPs examining the proposals to improve protection for workers that 11,500 staff members remained on the contracts and were not given any compensation even if shifts were changed at the last minute.

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Management Department Stores ATS 121

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Planning

Retail Wire

JANUARY 15, 2025

all free clear is partnering with NaviLens to help the sight-impaired.

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Retail TouchPoints

JANUARY 13, 2025

Artificial intelligence (AI) has been a headline topic at the National Retail Federations annual Big Show , and NVIDIA is undoubtedly one of the companies leading the industrys innovation in this sector. Typically known for its Graphics Processing Units (GPUs), which power breakthrough technologies for companies like Meta and Open AI , NVIDIA is now staking a claim in the retail industry by powering solutions for companies ranging from LOral to Lowes and Walmart.

Customer Experience 290

Customer Experience Marketing Fulfillment Store Operations 290

Retail Focus

JANUARY 15, 2025

As the June 2025 deadline for the European Accessibility Act approaches, Nexer Digital has launched a new campaign, I Matter Too , to raise awareness about the importance of inclusive online experiences. The campaign aims to encourage online retailers to act now and embrace digital accessibility as a core part of their strategy, not just to meet legal requirements but to go beyond compliance and deliver true inclusivity.

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Management ATS 147

Retail Gazette

JANUARY 13, 2025

Asda chairman Allan Leighton has launched his first set of cost-cutting at the grocer, following its disastrous Christmas period. The beleaguered supermarket cut roles for 13 regional managers last week under a shake-up designed to reduce headcount and improve performance, The Telegraph reported. The cost-cutting measures come after Asda delivered its worst Christmas since 2015, with sales falling 5.8% during the 12 weeks to 29 December, according to data from Kantar.

Supermarket 130

Supermarket Grocer Management ATS 130

Retail TouchPoints

JANUARY 16, 2025

As digital experiences have evolved over the past few years, personalization and emotional connection have become central to customer engagement strategy for companies. According to Forresters U.S. Customer Experience Index (CX Index ) rankings , only 3% of companies are currently customer-obsessed and put their customers needs front and center. Which is completely counterintuitive.

Consumer 304

Consumer Customer Experience Shopping Marketing 304

Inside Retail

JANUARY 12, 2025

Myer’s sales declined in the 22 weeks ended December 28 amid challenging trading conditions. The department store chain booked sales of $1.59 billion, down 0.8 per cent, impacted by the temporary closure of the Werribee store from February 14 to November 29. Its online store sales rose 2.8 per cent and accounted for 22 per cent of the group’s sales.

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Department Stores Apparel Accounting Consumer 264

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Retail Focus

JANUARY 14, 2025

M-Cube , the in-store digital solutions provider, has today unveiled M-Lab, its music catalogue powered by AI dedicated to the retail industry. The catalogue supports retailers in creating and innovating musical journeys in-store. As stores battle to stand out and differentiate themselves from competitors, retailers are rightly focused on building an emotional connection with their customers.

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Target Market Fashion Marketing Consumer 147

Retail Gazette

JANUARY 13, 2025

Majestic Wine has reported its best-ever Christmas as it served a record number of shoppers over the key festive period. The wine specialist saw sales rise 1.9% over the six weeks to 30 December, beating its previous record for festive sales set in 2023. It said its performance was boosted by the launch of seven new stores last year and the rise of its growing specialist on-trade supply arm, Majestic Commercial.

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Marketing Consumer ATS 111

Retail TouchPoints

JANUARY 13, 2025

With the holiday season just concluded, the challenge of managing merchandise returns is a reality for many retailers. According to the latest data from the National Retail Federation (NRF), merchandise returns are projected to reach an astounding $890 billion in 2024, accounting for approximately 16.9% of sales. While this underscores the inevitability of returns, it also highlights the need for retailers to refine their digital strategies.

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Returns Social Commerce Checkout Shopping 298

Inside Retail

JANUARY 15, 2025

Wesfarmers Health has opened the pilot of a new beauty and wellness concept store called Atomica, which it plans to roll out in major cities this year. The first store is located at the Castle Towers shopping centre in Sydney, in a space formerly occupied by Priceline shop. Wesfarmers Health partnered with branding and design agency Houston Group to design the inaugural Atomica store.

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Beauty and Health Location Shopping Planning 279

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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

Management

Retail Focus

JANUARY 16, 2025

Robin Valley, a sustainable jewellery brand founded by husband-and-wife duo Liang Zhang and Wanchong Chen, just opened its first physical store in Manchesters Arndale Centre. The business completed 54 transactions on its opening day, with takings of over 1,000. The opening marks a significant milestone in the businesss rapid growth since it secured a 15,000 Start Up Loan from the British Business Banks Start Up Loans programme in 2023.

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Finance Wholesale Fashion Location 147

Retail Gazette

JANUARY 13, 2025

Ocado Retail delivered a strong finish to its financial year, with sales growth accelerating in the fourth quarter as weekly orders reached a milestone of 500,000 for the first time. The joint venture between Ocado Group and M&S saw retail revenue rise 17.5% to 715.8m in the 13 weeks to 1 December, versus growth of 15.5% in its previous quarter, as active customers rose 12.1% to 1.12m.

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Fulfillment ATS 119

Retail TouchPoints

JANUARY 17, 2025

British footwear and accessories label Kurt Geiger has unveiled plans to bring its London verve across the pond in a big way. Following the opening of its first U.S. store, at the Mall at Millenia in Orlando in early 2024, the brand has opened its next three U.S. stores at Roosevelt Field Mall in Garden City, N.Y., Del Amo in Los Angeles and Fashion Valley in San Diego.

Planning 301

Planning Boutique Wholesale Accessories 301

Inside Retail

JANUARY 15, 2025

Eyewear retailer 1001 Optometry is refurbishing 25 to 30 stores located in shopping centres, implementing the brand’s “Details are Beautiful” strategy. The company tapped The Great Indoors interior designer Gesa Hopkinson for the refurbishment, which features glazed walls to allow guests to view the optometry equipment and testing rooms.

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Location Shopping ATS Accessories 278

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

Finance

Retail Focus

JANUARY 11, 2025

Not only is the Super Bowl an important game for American fans, its one of the most significant sporting events of all. Across the world, close to 100 million people tune in for the final game of the NFL season, and to enjoy all the drama of this showpiece occasion. Like most major events, the Super Bowl brings certain benefits to the retail sector.

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Advertising Promotions Returns ATS 130

Retail Gazette

JANUARY 15, 2025

Superdry has reached a settlement with Manchester City over claims that the football clubs sponsorship deal with beer manufacturer Asahis Super Dry infringed its trademark rights. The retailer was set to appear in front of the High Court in London on Tuesday (14 January), but the case has been discontinued after the parties reached a deal, The Financial Times reported.

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Fashion Consumer 117

Retail TouchPoints

JANUARY 14, 2025

One of the core values of Dick Schulze, Founder of Best Buy , was learning from challenge and change a prescient insight from a retail leader in the 80s who realized even then that in retail, especially in consumer electronics retail, there would be constant change. Its a tenet that the companys latest CEO, Corie Barry, kept front of mind as she took the helm in 2019 , throughout the upheaval of the pandemic and into today.

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Consumer Marketing Management Fulfillment 287

Inside Retail

JANUARY 12, 2025

Premier Retail expects lower global sales in the fiscal first half, with Australian sales broadly flat compared to the year-ago period. The company forecasts global sales to be between $855 million and $865 million and underlying earnings before interest and taxes to be in the range of $160 million to $165 million. It estimates global sales of its apparel brands business to range from $405 million to $412 million and its underlying EBIT between $31 million and $35 million.

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Apparel Marketing Accessories Fashion 264

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Marketing

Retail Focus

JANUARY 16, 2025

Pricer, the leading in-store automation andcommunication solutions provider, has announced the launch of its latest innovation, Pricer Avenue , to evolve the role of traditional Electronic Shelf Labels (ESLs) and deliver enhanced and connected in-aisle experiences. A bold, new modular ESL system, Pricer Avenue redefines traditional aisle experiences, offering new ways for retailers to compose, build, run and merchandise the shelf-edge digtally.

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Store Layout Customer Experience Marketing ATS 147

Hyken

JANUARY 14, 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is hospitality mentality? What role does storytelling play in creating memorable customer experiences? Why is meeting or exceeding customer expectations important in the hospitality industry? How do personal interactions complement technology in creating a seamless customer service experience?

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Customer Experience Marketing Consumer 115

Retail TouchPoints

JANUARY 17, 2025

Bearing out earlier reports of solid sales increases during the 2024 holiday season, U.S. Census Bureau data revealed that core retail sales increased by an unexpectedly robust 4% over 2023 to a record $994.1 billion , topping the National Retail Federation (NRF) s forecast of 2.5% to 3.5% growth. Full-year 2024 retail sales also showed healthy growth of 3.6% over the previous year, reaching a record $5.28 trillion.

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Home Furnishings Sporting Goods Accessories Consumer 273

Inside Retail

JANUARY 14, 2025

Swiss watch brand Longines has launched its first boutique in Perth’s CBD, marking the brand’s sixth Australian location. Located on the corner of William Street and Murray Street, the 139sqm store boasts a large corner facade featuring the winged hourglass logo and a Watchmaker Bar. Matthias Breschan, CEO of Longines, claims that the Perth location is an important milestone in the company’s history and reinforces its dedication to innovation.

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Boutique Location 242

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Fulfillment

Retail Focus

JANUARY 16, 2025

The retail industry is a dynamic and competitive space, where staying ahead requires innovative thinking, strategic vision, and a motivated team. Leadership speakers bring a wealth of experience and actionable insights that can help retail businesses navigate any challenges, adapt to change, and thrive in an ever-evolving market. With expertise spanning industries, leadership speakers are equipped to address the unique and sometimes overwhelming challenges retail businesses face, from managing s

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Management Marketing Customer Experience Consumer 130

A1 Retail

JANUARY 14, 2025

Poundland is launching its Against Retail Crime initiative this week as part of its ongoing efforts to address increasing shop theft, as well as abuse and harassment of its colleagues. Poundland is investing significantly in security enhancements. Part of this investment will support its 800-plus store estate as its equipped with anti-theft innovation to deter shoplifting and with communication headsets to allow its people to communicate quickly when incidents occur and take action swiftly and s

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Loss Prevention Shopping ATS 103

Retail TouchPoints

JANUARY 12, 2025

The customer-facing mobile app for Dicks Sporting Goods has traveled a long way since its debut in 2021. Initially focused on providing an easy way for athletes (Dicks name for its customers) to learn more about products via an in-store barcode scanning feature, the app has continued to incorporate new features that remove friction from the checkout process, such as like autocomplete address suggestions.

Sporting Goods 275

Sporting Goods Drop-Shipping Shipping Checkout 275

Inside Retail

JANUARY 14, 2025

US fast food brand Wendys, the home of the square hamburger, launched with a store on Cavill Avenue in Surfers Paradise, Gold Coast on Wednesday (January 15). The arrival of the first Australian location in 40 years will kickstart national expansion. The master franchisee for Wendys Australia is the global leader in franchise operations, the California-based Flynn Group.

Location 264

Location Planning Marketing ATS 264

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