Sat.Jul 01, 2023 - Fri.Jul 07, 2023

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Someone’s Missing in Retailer-CPG Negotiations

RIS News

At the League of Leaders meeting earlier this month, Joe Mueller, Kellogg Company’s VP, industry and customer development, discusses how CPGs and retailers can reevaluate how their partnerships to deliver mutual value and elevate their performance.

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10 essential retail metrics and KPIs for brick and mortar retailers

Tokinomo

While you might think that only sales are the indicator of a top-performing store, there are various KPIs and metrics that can shed some light on the progress of your business. In this article, we are going to show you 10 of the most important retail metrics and KPIs that you should be tracking and analyzing. Before we get started, let’s do a small recap about metrics and KPIs in retail.

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Consumers Want an Experience That’s Driven by Cloud Retailing – Even if They Don’t Know It

Retail TouchPoints

As consumers, we’ve learned how to adjust to and enjoy new shopping formats. Many of us have become experts at navigating an ecommerce site in seconds, and some of us may even pay for groceries via mobile apps on our smartphones. We’ve grown accustomed to these various retail touch points, and as a result, we’ve started to notice omnichannel inconsistencies that might never have occurred to us before — raising our own expectations of our favorite brands and retailers.

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As shoplifting soars, will self-checkout barriers become the norm?

Retail Gazette

Shoppers who prefer to use self-service checkouts may have noticed some changes of late. Retailers including Morrisons and Sainsbury’s have i ntroduced barriers in self-scan areas in some stores, where proof of purchase is required before they can exit. The gates have different means of being opened depending on the retailer, with Sainsbury’s requiring shoppers to scan the receipt, whilst Morrisons’s electronic gates open automatically when the system registers a transaction.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Creating a Cosy and Functional Employee Area – Boosting Staff Productivity and Satisfaction

365 Retail

In the fast-paced world of retail, a well-designed and comfortable employee area can significantly impact staff productivity and job satisfaction. Creating a cosy and functional space for your employees promotes their well-being and enhances teamwork and morale. To help you keep your staff comfortable and motivated, we will explore some strategies and ideas specifically tailored for UK retail businesses.

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Why Nike’s China rebound is still up in the air

Inside Retail

Although it’s customary for the leadership of dominant retail brands to declare that they are focused on what they are doing and aren’t worried about what the competition is doing, it would be wise to take that with a grain of salt. That’s particularly true of the athletic footwear and apparel business in a growth market like China, where there are a lot of new entrants and the early movers are beginning to seriously sweat the competition.

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Reports: Alex and Ani Shutters 20 Stores and Rhode Island Headquarters

Retail TouchPoints

Rhode Island-based jeweler Alex and Ani reportedly closed 20 stores and vacated its headquarters in East Greenwich, according to The Providence Journal and other media outlets. The retailer “has implemented a work-from-anywhere model that allows Alex and Ani to hire talent all across the country,” according to CEO Scott Burger, and will explore “future alternatives for office space.” “Alex and Ani has been reimagining various aspects of our company over the past few years,” said Burg

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Hyundai Overtakes GM in U.S. EV Sales, But Tesla’s Dominance Continues

Retail Wire

Hyundai Motor Group overtook General Motors in U.S. electric vehicle sales in the second quarter of 2023, as the South Korean automaker’s Ioniq 5 and Kia EV6 models gained popularity. Hyundai sold 29,542 electric vehicles in the U.S. during the quarter, up 182% from the same period a year ago, according to data from InsideEVs.

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Why retailers must consider accepting crypto payment options for the future

Inside Retail

In recent years, cryptocurrencies have emerged as a transformative force in the world of finance. These digital currencies – such as Bitcoin and Ether – are decentralised and offer secure, efficient, and borderless transactions. As their popularity continues to surge, it is crucial for retailers to consider embracing crypto acceptance as a payment option.

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4th of July, Unattended retail, and Shopping Hub - Weekly Snacks #61

Tokinomo

Campaign corner Superbowl excitement. Pepsi is bringing the excitement of the Super Bowl halftime show to the UEFA Champions League kick-off show. Pepsi has a long history of sponsoring the Super Bowl halftime show, and now they are leveraging their partnership with the Champions League to create a similarly spectacular experience. The kick-off show will feature a star-studded lineup of performers, including Dua Lipa, who performed at the Super Bowl halftime show in 2021.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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What’s In a Name? Overstock CEO on the Value of its Bed Bath & Beyond Rebrand

Retail TouchPoints

While some fallen retailers return as “ghost IPs” that exist only to wring the final few dollars out of their names, Overstock CEO Jonathan Johnson has far more concrete plans for the company’s acquisition of Bed Bath & Beyond’s intellectual assets. The most eye-catching part of the plan — rebranding Overstock’s own website as Bed Bath & Beyond — is at the center of the strategy: a way to marry the best aspects of each company.

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Self-Checkout Machines Are Getting Smarter, So Don’t Try to Cheat

Retail Wire

Self-checkout machines have become increasingly popular in recent years, as they offer a convenient and efficient way to pay for groceries and other items. However, some people have tried to take advantage of these machines by cheating, such as by scanning cheaper items instead of the more expensive ones they actually bought. But retailers are.

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New app helps grocers, consumers reduce food waste

Inside Retail

Australian app Gander has launched with the aim of combating food wastage among retailers – and saving money for grocery shoppers. Gander, describing itself as an Australian first, connects shoppers with reduced-price foods nearing their expiration dates, offering discounts and reducing food waste in supermarkets and grocery stores. Gander has teamed with Spano’s IGA and County Grocers to offer this sustainable solution in stores in Queensland and Victoria, making the chains the country

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Tatcha’s Immersive Forest Experience in Covent Garden

Retail Focus

Discover the healing power of the Japanese forests at Tatcha’s Forest Awakening Pop-Up, developed in harmony with exclusive retail partner Space NK to celebrate the launch of Tatcha’s NEW Forest Awakening Body Collection. Bringing the benefits of healing hinoki to London Step into the Tatcha Forest Awakening Pop-Up, developed in harmony with Space NK.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Digital Wallets: What’s Good for the Payments Industry is Good for Retailers…Right?

Retail TouchPoints

As the online payments industry continues to evolve, new digital wallet solutions, such as mobile payment apps and e-wallet platforms, are becoming increasingly popular and reshaping the way consumers transact. As new payment options continue to gain traction, traditional payment methods, including credit cards, can’t compete with the convenience of digital wallets.

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Nike’s Omnichannel Strategy: A Masterclass in Retailing

Retail Wire

Nike has been a pioneer in omnichannel retailing, and its recent decision to pull back from wholesale distribution is a further example of its commitment to this strategy. In the past, Nike relied heavily on wholesale partners to sell its products. However, in recent years, the company has been shifting its focus to direct-to-consumer sales.

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Uniqlo underpaid staff, remediation underway

Inside Retail

Uniqlo Australia says an internal audit has uncovered underpayments of staff stretching back seven years with the fashion retailer now contacting impacted workers to organise redress. An email from the brand to a former employee, shared with Inside Retail , shows Uniqlo identified “a number of errors” in the calculation of wages and superannuation payments between July 1, 2015 and June 30 last year.

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Gramicci opens first global store in Covent Garden’s Seven Dials

Retail Focus

Shaftesbury Capital has announced that Gramicci, the outdoor and lifestyle clothing brand that specialises in hard-wearing apparel, has opened in Covent Garden, marking its global debut retail space. The 1,400 sq ft store, located at 3 Earlham Street, showcases the brand’s range of functional men’s, women’s and kidswear clothing, as well as its range of exclusive brand collaborations.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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How Snipes’ Tech Base Enables it to Master AI and Manage ‘Black Friday Every Week’

Retail TouchPoints

European lifestyle brand Snipes kickstarted its U.S. debut in 2019 through the acquisition of KicksUSA , which gave the retailer access to 63 stores and an ecommerce platform. However, reaching its current level of success — 308 U.S. stores and 12X digital revenue growth over the past few years — has required Snipes to reimagine the approach it took in Europe while powering operations with a strong technology stack. “ If you asked our CEO pre-pandemic who we were, he would say we are a marketing

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Walmart Tests Tiny Stores in Vacation Spots

Retail Wire

Walmart is testing tiny stores in popular vacation destinations, far from its traditional big-box format. The stores are called General Markets and are about 1,500 square feet, which is about one-tenth the size of a typical Walmart. They carry a limited selection of products, including snacks, drinks, souvenirs, and beach gear. The first General Market.

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Kmart to close Adelaide store, cull 100 jobs

Inside Retail

Department store Kmart Australia is set to close its Port Adelaide store in the coming months, resulting in 100 job losses. The closure decision followed what the retailer described as “a regular review” of its store network and the company believes there are other stores close enough to support all of its Adelaide customers. A Kmart spokesperson told Inside Retail that affected employees would be redirected to opportunities within the “wider Wesfarmers business” when the store close

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5 Exciting Retail Trends Revolutionising Personalised Gift Market in 2023

Retail Focus

In the ever-evolving world of retail, personalisation has become a key driving force in enhancing customer experiences. As a retail journalist with two decades of experience, I’ve closely observed emerging trends in the UK’s retail sector. In this blog, we’ll explore the five new retail trends that are shaping the personalisation gift market in 2023.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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CEO Switch at 1-800-Flowers.com

Retail TouchPoints

1-800-Flowers.com will replace its current CEO, Christopher McCann, with a familiar name and face: Jim McCann, who led the company as CEO from inception through 2016. Christopher McCann is stepping down for personal health reasons, effective immediately, but will remain on the company’s board and as an officer of various subsidiaries. Jim McCann will retain his Chairman role along with regaining his CEO title.

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Why It Took a Civilian to Save the Military’s $85 Billion Retail Operation

Retail Wire

The military’s retail operation is a massive $85 billion enterprise that provides goods and services to service members and their families around the world. But for years, the operation was plagued by inefficiency and waste. That’s where retired Navy Captain John Thompson came in. In 2018, Thompson was tapped to lead a sweeping reform effort.

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“We see huge opportunities”: Inside Pet Circle’s $75m cash injection

Inside Retail

Following a $75 million cash injection from US investor Prysm to stave off “tight capital market conditions” and ensure a steady path to growth, pet care business Pet Circle is laser-focused on the growing pet wellness market. The last few years have seen an explosion in pet ownership, thanks in part to people spending more time at home during the Covid-19 pandemic, and seeking companionship from animals.

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TAG Heuer Connected: the smartwatch for every sport

Retail Focus

Wearable electronic devices have become an integral aspect of daily life for most consumers. In particular, the smartwatch has been one of the most popular accessories of the last decade – and how its capabilities have skyrocketed from year to year. From the Apple Watch to Fitbit Sense, these technological marvels can perform a range of impressive tasks from monitoring heart rate to tracking your sleep pattern, all with a view to enhancing our lifestyle and helping us to reach our fitness goals.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Snoop Dogg’s Petwear Brand Rolls into Petco, PetSmart and Kohl’s

Retail TouchPoints

Legendary rapper and entrepreneur Snoop Dogg is letting his new petwear brand, Snoop Doggie Doggs , off the leash and into retail. The DTC brand, which launched in fall 2022, is now available at Petco , Healthy Spot , PetSmart , Kohl’s and Faire , with more retail partners coming later this year. The brand was created in partnership with Little Earth Productions and is already available on Amazon , Pet Supplies Plus and Wholesale Pet.

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Christmas Tree Shops to Liquidate All Stores

Retail Wire

Christmas Tree Shops, a Massachusetts-based home goods retailer, is planning to liquidate all of its stores. The company filed for Chapter 11 bankruptcy in May, and had hoped to close only 10 underperforming stores. However, the company defaulted on its $45 million loan last week, and is now expected to liquidate all of its 72.

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Armani Beauty opens flagship store in Hainan, China

Inside Retail

Armani Beauty has opened a flagship in China in the city of Hainan, following the December debut of the first one in Shenzhen. The 140sqm flagship store features a ‘conveyor belt’ called Red River, displaying cosmetic products from brands such as Power Fabric Foundation, Lip Maestro Satin, Lip Maestro, and Lip Power, as well as the brand’s fragrance collections including Acqua di Giò, Armani Code, Sì, and My Way.

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What Does it Mean to Stake Crypto and What are the Risks?

Retail Focus

Staking in crypto presents a viable avenue for reaping passive gains through the act of securely immobilizing digital assets for a designated duration. The conditions and stipulations associated with staking hinge upon the specific nature of the cryptographic resource being employed as well as the chosen service provider. Nonetheless, as a whole, this practice offers an appealing alternative to the mere possession of cryptocurrencies, as it expedites the arrival of monetary returns.

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Exploring the Advantages and Hurdles of Direct Store Deliveries

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.