Sat.May 06, 2023 - Fri.May 12, 2023

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5 Potential Delivery Problems for Your Retail Business and How to Solve Them

Retail Focus

More and more retail businesses are delivering their goods directly to their customer’s doors, and it’s clear to see why. It’s convenient for the customer and profitable for the business. With that said, many retail shops go through some delivery growing pains that hurt their reputation. In this article, we’ll look at 5 common problems that retail businesses face when implementing a delivery service or using a third party.

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Siloed data risks damaging the customer experience. Here’s how

Inside Retail

In a world where customers are bombarded with information as brands try to get more exposure, data silos continue to stand in the way of good customer experiences, according to Emarsys’ APAC VP of Revenue, Kristyn Wallace. “We collect data online and in stores, we have transaction data, and oftentimes it’s all kept in different places. “Then you have marketing or retail teams using all of these bits of data on their own without a consolidated plan around how to talk to cu

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Ready, Set, Secure – The Complete Approach to Cybersecurity

Cisco Retail

Recently I talked about how we need to “ step up security” on the heels of our Cisco Cybersecurity Readiness Index: Resilience in a Hybrid World report.

ATS 98
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Digital Marketing Tactics for Uncertain Times

Retail TouchPoints

After a slower-than-expected 2022 holiday season, many retailers have tightened their budgets in 2023. While optimizing budgets in times of financial uncertainty makes sense, such times also provide smart marketers with easier opportunities to improve market position. According to research from Analytic Partners, 63% of marketers that increased their marketing investment during the financial crisis of 2008 generated a positive ROI.

Marketing 124
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Mastering Retail Peaks: Composable Commerce, Loyalty Tech, and Future-Ready Strategies for 2024

Speaker: Jennifer Hileman - Head of Retail Platform Strategy at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One

Prepare to excel in the dynamic world of retail, spanning the holiday season and beyond into 2024! Join us for an insightful webinar as we delve into the powerful synergy of composable & MACH Technology paired with the leading loyalty and promotions engine. Discover how composable commerce and loyalty management can redefine your retail approach, ensuring sustained success through the holiday rush and well into the new year.

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NRF: US imports forecast to remain ‘well below’ 2022

Retail Dive

Although retail sales are expected to increase, “we’re not seeing the explosive demand we saw the past two years,” the NRF said.

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Retailers welcome budget’s intent to alleviate cost-of-living pressures

Inside Retail

The Labour government’s new federal budget has promised a host of relief measures to small businesses and retailers to curb the rising cost of living and inflationary pressures. Australian Retailers Association CEO Paul Zahra said cost-of-living relief was “front of mind” for retailers and consumers alike. “Australians are rightfully keeping a close eye on cost-of-living reprieve, but so too are retailers – with discretionary spending beginning to significantly soften in the wake of inflation an

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Developing retail experiences through immersive retail design

Retail Focus

Ghalia BOUSTANI. Senior retail consultant at Univers Retail | Published author | Visiting lecturer. Retail environments are becoming increasingly engaged as retailers recognize the importance of creating a one-of-a-kind, memorable customer experience. With the rise of e-commerce, retailers must find new ways to attract customers to physical stores and give more meaning to their visit; one way to do this is by creating a more engaging and immersive experience.

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The Power of AI to Support Field Service Employees and Maintain Exceptional Customer Experiences

Retail TouchPoints

We’re three years removed from the pandemic’s Great Resignation, and talent shortages remain across all industries, including construction, trades and other sectors requiring maintenance and repair technicians. Nearly 25% of construction workers are older than 55 — a growing trend that may see an industry short of over 340,000 workers by 2024. Over 70% of field service companies like utilities, telecom and property maintenance also have a shortage skills gap.

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KMD Brands names Megan Welch as Kathmandu CEO

Inside Retail

Multibrand outdoor apparel retailer KMD Brands has appointed Megan Welch as CEO of Kathmandu. Welch has extensive global brand and product experience and joins Kathmandu from Crocs where she served as senior VP and GM for Asia Pacific, based in Singapore. Michael Daly, Group CEO and MD of KMD Brands, welcomed Welch and said she has a “proven track record for growth and strong international experience”.

Apparel 245
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Shopping feed, InStore Disrupt, and Instacart Update - Weekly Snacks #54

Tokinomo

Campaign corner Stay smart. In Smartwater’s commercial , Pete Davidson's working smart by just video-calling in for his Smartwater spokesperson gig. He's got this Robo-Pete thing that does all the same stuff he does, so he gets to chill on the water while still getting the job done. And, he's even acting as a fancy water dispenser for the crew. Only downside is that it might be a bit awkward.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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REISS selects centre:mk for latest location

Retail Focus

REISS, the premium international fashion brand, has selected centre:mk, one of the top 10 retail and leisure destinations in the UK, for its latest location and key site in the region. The new store, set to open on Silbury Arcade this summer, will showcase 1,884 sq ft of REISS’ modern womenswear, menswear, accessories, and childrenswear. For the last five decades, REISS has established a unique style of attainable-luxury collections showcasing unwavering elegance and attracting a loyal following

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Nordstrom Names Ex-Target and Walmart CFO to Top Financial Post

Retail TouchPoints

Nordstrom has appointed Cathy R. Smith as its new CFO, effective May 29, 2023. Smith brings extensive experience in retail finance posts, including serving as CFO at Walmart from 2010 to 2014 and at Target from 2015 to 2020. Most recently, she was Chief Administrative Officer and CFO at Bright Health Group. At Nordstrom, Smith will be responsible for financial planning and analysis, accounting, tax, internal audit, treasury, investor relations and strategy sourcing.

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Dairy Queen eyes expansion into Australia

Inside Retail

Berkshire Hathaway-owned Dairy Queen is exploring options to expand in new markets, including Australia and Taiwan, the company’s CEO said, even as geopolitical concerns with China simmer. Owned by Warren Buffett’s Berkshire Hathaway since 1998, the fast-food chain counts China as its second-largest market, operating more than 1250 stores there out of more than 7,000 worldwide.

Marketing 243
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‘We’ve chosen both’: How Nike aims to connect DTC and wholesale

Retail Dive

While the athletics giant has invested heavily in its own digtital channels and physical stores, the retailer is also trying to broaden its ecosystem to its wholesale partners.

Wholesale 117
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Carrefour chooses Pricer as ESL partner

Retail Focus

The retail group Carrefour has renewed its trust in Pricer as their exclusive supplier of electronic shelf label (ESL) solutions for three years. The agreement covers new installations and replacement to optimize their store automation and communication solution. The agreement with Carrefour, Pricer’s customer since 20 years and one of Europe’s largest retailers, contains no commitments with regard to volumes or amounts. “Due to their outstanding service, we have selected Pricer as our par

ATS 130
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Bluestar Alliance Buys Scotch & Soda’s U.S. Business

Retail TouchPoints

An affiliate of brand management company Bluestar Alliance has purchased the U.S.-based wholesale and retail business assets of the Scotch & Soda brand, which will allow its products to be sold in retail stores across the country. Currently the Amsterdam-based brand’s apparel, eyewear, fragrances and accessories are available in stores across Europe, North America, the Middle East, Africa and Australia.

Apparel 122
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Why retail has cautiously embraced the 2023 Federal Budget

Inside Retail

The 2023 Federal Budget appeared to be about striking a balance between combating inflation, while also providing cost of living relief for Australian households and businesses. It comes amid a challenging economic period, with the inflation rate well above the 2-3 per cent band targeted by the Reserve Bank. At the same time, retail sales have receded for two consecutive months – constituting a consumer recession.

Consumer 244
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Forrester TEI™ Finds Cisco Vulnerability Management Delivers 125% ROI

Cisco Retail

This blog explores the operational and financial impact of Cisco Vulnerability Management from a Forrester TEI study conducted by Forrester Consulting and commissioned by Cisco.

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Exploring the Advantages and Hurdles of Direct Store Deliveries

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.

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What is “Just Fruit”?:  Ninth Circuit Affirms Dismissal of False Advertising Suit Against Kroger

Hunton Andrews Kurth

The Ninth Circuit Court of Appeals recently affirmed the dismissal of a putative class action lawsuit brought by a consumer who claimed that The Kroger Company supermarkets falsely advertised its spreadable fruit product containing fruit-based sweeteners as “Just Fruit.” The plaintiff claimed that Kroger marketed its spreadable fruit product as “Just Fruit” in order to capitalize on consumer demand for minimally processed foods that avoid unhealthy added sugars.

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Dollar General Expands DG Fresh Footprint as it Bolsters Supply Chain

Retail TouchPoints

Dollar General is beefing up its supply chain with of its first ground-up, dual facility in Blair, Neb. and two permanent regional distribution hubs in Newnan, Ga. and Fort Worth, Texas. The off-price retailer also is planning to expand its existing Jonesville, S.C. and Amsterdam, N.Y. facilities. The recently opened Blair facility combines the efficiencies of both traditional and DG Fresh supply chain networks as part of the retailer’s strategic, multi-phased shift to self-distribution of froze

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Soaring customer footfall boosts Scentre Group’s performance

Inside Retail

Westfield mall owner Scentre Group says its strategy to increase footfall across its retail centres has helped boost its operating performance. In a trading update for the first 17 weeks of the year, the group said its shopping centres hosted 163 million customer visits – an increase of 20 million, or 13.7 per cent, over the corresponding period a year ago.

Shopping 244
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How World Possible is using technology to inclusively bridge the digital divide to help teachers and students

Cisco Retail

The Transformational Tech series highlights Cisco’s grant recipients that use technology to help transform the lives of individuals and communities. An estimated 37% of the world’s population – or 2.

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Disruption Reimagined: How to Conquer, Not Crumble, During Supply Chain Instability

Speaker: Robyn O’Brien - Founder of Sirona Ventures, Adjunct Professor at Rice University’s Business School, Supply Chain Optimization and Logistics Expert

Today’s supply chain leaders are required to stay strong in the face of disruption and not only accept it, but embrace it – after all, progress is made outside of your comfort zone. While it’s easier said than done, conquering the fear of instability in your supply chain is within your reach. Thanks to the advancement of technology and AI, we now have more tools and resources at our disposal than ever before to conquer, not crumble, in the face of uncertainty.

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Ashlar Development Breaks Ground on $800 Million Whitecap NPI Master-Planned Community in Corpus Christi

Shopping Center

Corpus Christi, Texas — Developer Ashlar Development LLC and owner Diamond Beach Holdings LLC have broken ground on Whitecap NPI, an $800 million master-planned community on North Padre Island in Corpus Christi. The 240-acre development will serve as the first… The post Ashlar Development Breaks Ground on $800 Million Whitecap NPI Master-Planned Community in Corpus Christi appeared first on Shopping Center Business.

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Best Buy Expands Loyalty Initiatives with My Best Buy Memberships

Retail TouchPoints

Best Buy is the latest retailer attempting to capitalize on the 61% of consumers who have up to four subscriptions. My Best Buy Memberships , which will launch nationwide on June 27, is a new suite of membership options designed to give consumers more flexibility based on their technology needs, budget and lifestyle. The expanded program includes three tiers — My Best Buy, My Best Buy Plus and My Best Buy Total — with each offering different benefits, such as members-only pricing and deals, ac

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Lewis Land puts Adelaide outlet shopping centre on the market

Inside Retail

Adelaide’s Harbour Town Premium Outlets centre has been put up for sale by private property developer, Lewis Land Group. Developed in 2003, the centre is Adelaide’s only purpose-built outlet shopping centre. It features 118 outlet stores and parking for 1480 vehicles and recently underwent a $12 million upgrade. Lewis Land Group CEO, Matthew McCarron, said the business is continuously exploring opportunities for growth over the long term.

Shopping 244
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Cisco Networking Academy: Partners powering teams

Cisco Retail

Cisco Networking Academy is celebrating 25 years of educating the learners who connect the world. This is one story that illustrates the power of partnerships for an inclusive future for all.

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2 Retail Sectors That Are Completely Changing the Game: FMCG & Q-Commerce

Speaker: Joe Heather, Deliverect GM (UK&I)

Fast-Moving Consumer Goods (FMCG) and Quick Commerce (Q-commerce) are two vibrant sectors that have undergone significant transformations with the advancements in digital technology. With growing internet penetration and the proliferation of smartphones, consumers' purchasing habits have unsurprisingly evolved. They now demand quick, convenient, and seamless shopping experiences, which both FMCG and Q-commerce sectors strive to provide.

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A new fragrance to launch with The Perfume Shop, Billie Eilish No.2

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! A new fragrance to launch with The Perfume Shop, Billie Eilish No.2. Eilish No. 2 is a sensual, alluring aroma which opens with the freshness of Italian bergamot and apple blossom. It flows into a woody, earthy spiciness of papyrus and black pepper with a contrast of wild wet poppy flowers.

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Bergdorf Goodman Boosts Circularity Efforts with New ‘Conscious Closet’ Service

Retail TouchPoints

Bergdorf Goodman has launched its Conscious Closet program, designed to extend the useful life of customers’ luxury goods through a range of personal styling, alteration, repair and resale services. The new offering will be a central element in parent company Neiman Marcus Group ’s commitment to extend the useful life of 1 million luxury items through circular services by 2025.

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Immune to interest rates, young Aussie consumers are splurging

Inside Retail

New data from Colliers shows luxury retail and fine-dining services across Australian CBDs continue to perform well despite rising living costs. According to Colliers’ research, Australian consumers have spent 27 per cent on dining and restaurant services in the year’s first quarter. This growth is led by millennials, people aged between 25 to 39, who have overtaken Baby Boomers as the largest generational group in Australia, now accounting for 22 per cent or 5.6 million of the population.

Consumer 244
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How Influencers Can Increase Your Retail Sales

Retail Bound

Influencer marketing is a form of marketing where businesses partner with social media influencers to promote their products or services. Retail-specific influencers play a significant role in promoting products and driving sales for brands at specific retailers. Additionally, influencer campaigns can be a useful tool to help increase your audience reach and consumer product education, so they are informed prior to shopping.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.