Sat.May 06, 2023 - Fri.May 12, 2023

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5 Potential Delivery Problems for Your Retail Business and How to Solve Them

Retail Focus

More and more retail businesses are delivering their goods directly to their customer’s doors, and it’s clear to see why. It’s convenient for the customer and profitable for the business. With that said, many retail shops go through some delivery growing pains that hurt their reputation. In this article, we’ll look at 5 common problems that retail businesses face when implementing a delivery service or using a third party.

Planning 130
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Siloed data risks damaging the customer experience. Here’s how

Inside Retail

In a world where customers are bombarded with information as brands try to get more exposure, data silos continue to stand in the way of good customer experiences, according to Emarsys’ APAC VP of Revenue, Kristyn Wallace. “We collect data online and in stores, we have transaction data, and oftentimes it’s all kept in different places. “Then you have marketing or retail teams using all of these bits of data on their own without a consolidated plan around how to talk to cu

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Ready, Set, Secure – The Complete Approach to Cybersecurity

Cisco Retail

Recently I talked about how we need to “ step up security” on the heels of our Cisco Cybersecurity Readiness Index: Resilience in a Hybrid World report.

ATS 98
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Digital Marketing Tactics for Uncertain Times

Retail TouchPoints

After a slower-than-expected 2022 holiday season, many retailers have tightened their budgets in 2023. While optimizing budgets in times of financial uncertainty makes sense, such times also provide smart marketers with easier opportunities to improve market position. According to research from Analytic Partners, 63% of marketers that increased their marketing investment during the financial crisis of 2008 generated a positive ROI.

Marketing 312
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Optimizing Frontend Delivery in Composable Commerce: The Buy vs Build Decision

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NRF: US imports forecast to remain ‘well below’ 2022

Retail Dive

Although retail sales are expected to increase, “we’re not seeing the explosive demand we saw the past two years,” the NRF said.

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Retailers welcome budget’s intent to alleviate cost-of-living pressures

Inside Retail

The Labour government’s new federal budget has promised a host of relief measures to small businesses and retailers to curb the rising cost of living and inflationary pressures. Australian Retailers Association CEO Paul Zahra said cost-of-living relief was “front of mind” for retailers and consumers alike. “Australians are rightfully keeping a close eye on cost-of-living reprieve, but so too are retailers – with discretionary spending beginning to significantly soften in the wake of inflation an

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The Power of AI to Support Field Service Employees and Maintain Exceptional Customer Experiences

Retail TouchPoints

We’re three years removed from the pandemic’s Great Resignation, and talent shortages remain across all industries, including construction, trades and other sectors requiring maintenance and repair technicians. Nearly 25% of construction workers are older than 55 — a growing trend that may see an industry short of over 340,000 workers by 2024. Over 70% of field service companies like utilities, telecom and property maintenance also have a shortage skills gap.

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In-Store Disrupt 2023 - Online event powered by Tokinomo

Tokinomo

In-store, online, omnichannel, and multichannel. No matter the channel shoppers choose, we all have the same goal - to provide an amazing experience for our customers. With this in mind, we are excited to announce the first-ever In-store Disrupt event powered by Tokinomo.

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KMD Brands names Megan Welch as Kathmandu CEO

Inside Retail

Multibrand outdoor apparel retailer KMD Brands has appointed Megan Welch as CEO of Kathmandu. Welch has extensive global brand and product experience and joins Kathmandu from Crocs where she served as senior VP and GM for Asia Pacific, based in Singapore. Michael Daly, Group CEO and MD of KMD Brands, welcomed Welch and said she has a “proven track record for growth and strong international experience”.

Outdoor 245
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Developing retail experiences through immersive retail design

Retail Focus

Ghalia BOUSTANI. Senior retail consultant at Univers Retail | Published author | Visiting lecturer. Retail environments are becoming increasingly engaged as retailers recognize the importance of creating a one-of-a-kind, memorable customer experience. With the rise of e-commerce, retailers must find new ways to attract customers to physical stores and give more meaning to their visit; one way to do this is by creating a more engaging and immersive experience.

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Innovation Fest: Summer of AI

Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

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Dollar General Expands DG Fresh Footprint as it Bolsters Supply Chain

Retail TouchPoints

Dollar General is beefing up its supply chain with of its first ground-up, dual facility in Blair, Neb. and two permanent regional distribution hubs in Newnan, Ga. and Fort Worth, Texas. The off-price retailer also is planning to expand its existing Jonesville, S.C. and Amsterdam, N.Y. facilities. The recently opened Blair facility combines the efficiencies of both traditional and DG Fresh supply chain networks as part of the retailer’s strategic, multi-phased shift to self-distribution of froze

Planning 341
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Shopping feed, InStore Disrupt, and Instacart Update - Weekly Snacks #54

Tokinomo

Campaign corner Stay smart. In Smartwater’s commercial , Pete Davidson's working smart by just video-calling in for his Smartwater spokesperson gig. He's got this Robo-Pete thing that does all the same stuff he does, so he gets to chill on the water while still getting the job done. And, he's even acting as a fancy water dispenser for the crew. Only downside is that it might be a bit awkward.

Shopping 204
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Soaring customer footfall boosts Scentre Group’s performance

Inside Retail

Westfield mall owner Scentre Group says its strategy to increase footfall across its retail centres has helped boost its operating performance. In a trading update for the first 17 weeks of the year, the group said its shopping centres hosted 163 million customer visits – an increase of 20 million, or 13.7 per cent, over the corresponding period a year ago.

Shopping 244
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REISS selects centre:mk for latest location

Retail Focus

REISS, the premium international fashion brand, has selected centre:mk, one of the top 10 retail and leisure destinations in the UK, for its latest location and key site in the region. The new store, set to open on Silbury Arcade this summer, will showcase 1,884 sq ft of REISS’ modern womenswear, menswear, accessories, and childrenswear. For the last five decades, REISS has established a unique style of attainable-luxury collections showcasing unwavering elegance and attracting a loyal following

Location 147
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Secrets of a Successful Sale: Optimizing Your Checkout Process

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Nordstrom Names Ex-Target and Walmart CFO to Top Financial Post

Retail TouchPoints

Nordstrom has appointed Cathy R. Smith as its new CFO, effective May 29, 2023. Smith brings extensive experience in retail finance posts, including serving as CFO at Walmart from 2010 to 2014 and at Target from 2015 to 2020. Most recently, she was Chief Administrative Officer and CFO at Bright Health Group. At Nordstrom, Smith will be responsible for financial planning and analysis, accounting, tax, internal audit, treasury, investor relations and strategy sourcing.

Finance 340
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Baby formula companies blame high prices on QC regs

Retail Wire

Baby food and formula prices were up 8.8 percent year-over-year in April with manufacturers blaming government regulations developed to avoid a repeat of last year’s infant formula shortage. Manufacturers have invested in quality control technology to ensure that products meet the government’s safety standards.

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Lewis Land puts Adelaide outlet shopping centre on the market

Inside Retail

Adelaide’s Harbour Town Premium Outlets centre has been put up for sale by private property developer, Lewis Land Group. Developed in 2003, the centre is Adelaide’s only purpose-built outlet shopping centre. It features 118 outlet stores and parking for 1480 vehicles and recently underwent a $12 million upgrade. Lewis Land Group CEO, Matthew McCarron, said the business is continuously exploring opportunities for growth over the long term.

Shopping 244
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Carrefour chooses Pricer as ESL partner

Retail Focus

The retail group Carrefour has renewed its trust in Pricer as their exclusive supplier of electronic shelf label (ESL) solutions for three years. The agreement covers new installations and replacement to optimize their store automation and communication solution. The agreement with Carrefour, Pricer’s customer since 20 years and one of Europe’s largest retailers, contains no commitments with regard to volumes or amounts. “Due to their outstanding service, we have selected Pricer as our par

ATS 130
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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Bluestar Alliance Buys Scotch & Soda’s U.S. Business

Retail TouchPoints

An affiliate of brand management company Bluestar Alliance has purchased the U.S.-based wholesale and retail business assets of the Scotch & Soda brand, which will allow its products to be sold in retail stores across the country. Currently the Amsterdam-based brand’s apparel, eyewear, fragrances and accessories are available in stores across Europe, North America, the Middle East, Africa and Australia.

Wholesale 330
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Amazon is set on getting grocery right

Retail Wire

Amazon.com currently holds a three percent share of the U.S. grocery market, well behind Walmart’s 30 percent and Kroger’s 11 percent. Costco, Albertsons, Ahold Delhaize and Publix are also ahead of Amazon, which plans to continue scaling its grocery business despite a recent pullback on new store openings.

Planning 130
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Immune to interest rates, young Aussie consumers are splurging

Inside Retail

New data from Colliers shows luxury retail and fine-dining services across Australian CBDs continue to perform well despite rising living costs. According to Colliers’ research, Australian consumers have spent 27 per cent on dining and restaurant services in the year’s first quarter. This growth is led by millennials, people aged between 25 to 39, who have overtaken Baby Boomers as the largest generational group in Australia, now accounting for 22 per cent or 5.6 million of the population.

Consumer 244
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The rise of conflicted consumerism: Cost-of-living prompts UK shoppers to weigh up price versus principles in buying decisions

Retail Focus

A price versus principles paradox is creating a new cohort of ‘conflicted’ UK shoppers, who are simultaneously demanding value for money as well as products and services from retailers that tap into their sustainable values, the latest research from Asendia , the leader in international e-commerce and mail delivery solutions, reveals. Original research of over 8,000 global shoppers in Asendia’s ‘How To Sell Direct In The Age Of The Conflicted Shopper’ Report , including research of over 1,000 UK

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Composable Commerce Reference Architecture 2024 Edition

Achieve more with your commerce with the help of Orium’s Composable Commerce Reference Architecture 2024 Edition. Presented in partnership with commercetools, Contentstack, and Google Cloud, this edition is packed with new insights and practical examples to help you navigate changes in digital commerce and construct an adaptable tech stack optimized for efficiency and scalability.

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Bergdorf Goodman Boosts Circularity Efforts with New ‘Conscious Closet’ Service

Retail TouchPoints

Bergdorf Goodman has launched its Conscious Closet program, designed to extend the useful life of customers’ luxury goods through a range of personal styling, alteration, repair and resale services. The new offering will be a central element in parent company Neiman Marcus Group ’s commitment to extend the useful life of 1 million luxury items through circular services by 2025.

Jewelry 311
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Analyst says retail media is key to Albertsons/Kroger merger

Retail Wire

The combination of Albertsons and Kroger’s retail media networks is at the heart of the merger deal between the two supermarket giants, according to Dean Rosenblum, senior research analyst for AllianceBernstein. “Long term, the biggest accelerator for profit growth for Kroger is not grocery. It’s actually retail media and advertising,” said Mr.

Grocer 130
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Dairy Queen eyes expansion into Australia

Inside Retail

Berkshire Hathaway-owned Dairy Queen is exploring options to expand in new markets, including Australia and Taiwan, the company’s CEO said, even as geopolitical concerns with China simmer. Owned by Warren Buffett’s Berkshire Hathaway since 1998, the fast-food chain counts China as its second-largest market, operating more than 1250 stores there out of more than 7,000 worldwide.

Marketing 243
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‘We’ve chosen both’: How Nike aims to connect DTC and wholesale

Retail Dive

While the athletics giant has invested heavily in its own digtital channels and physical stores, the retailer is also trying to broaden its ecosystem to its wholesale partners.

Wholesale 126
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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8fig Raises $140M to Support Online Sellers with Funding, Financial Management Tools

Retail TouchPoints

8fig , a funding and management platform for ecommerce businesses, has closed a $140 million Series B funding round, bringing its total funding to date to $196.5 million. The round was led by Koch Disruptive Technologies (KDT) with participation from existing investors Battery Ventures, Localglobe, Hetz, the Jesselson family and Silicon Valley Bank , now a division of First Citizens Bank. 8fig provides ecommerce businesses (primarily marketplace sellers) with bespoke funding plans, optimized acc

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Best Buy lowers Totaltech membership price

Retail Wire

Best Buy has lowered the price of its Totaltech membership program from $200 to $179.99 a year. The consumer electronics chain has also debuted tiers to the program, including a free option. “We’re excited about introducing a new tier of membership that we believe leverages the insights that we gained around member pricing being really important and really attractive to a lot of members and making that available to a much wider swath of customers,” said Patrick McGinnis, Best B

Consumer 130
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Why Oz Hair & Beauty is shifting its focus from online to physical retail

Inside Retail

Oz Hair & Beauty is expanding its offline presence, with the launch of three new bricks-and-mortar stores. The brand already has one store in Sydney’s Queen Victoria Building, which offers salon style services. The new stores, two of which opened in Erina Fair and Castle Towers last month, are more focused on selling products and giving customers the opportunity to try before they buy.

Shopping 243
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Former Target CFO heads to Nordstrom

Retail Dive

Cathy Smith, most recently chief financial officer at Bright Health Group, is taking the job left open by Anne Bramman last year.

ATS 137
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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.