Retail TouchPoints
OCTOBER 26, 2020
This year’s surge in ecommerce has put strains on both supply chains and websites, and retailers now are guessing what challenges they will face as fall and winter bring the threat of a COVID-19 resurgence as well as the usual holiday rush. With ecommerce traffic unlikely to wane anytime soon, retailers need to harden their operations to prepare for a potential holiday rush.
Shopperations
OCTOBER 28, 2020
With promises of greater personalization and targeting capacity backed by point of sale data, retailers are inviting consumer goods marketers closer to shoppers with the launch of their own retail media platforms.
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Dezeen
OCTOBER 25, 2020
Vibrant green walls surround a chunky rammed-earth counter in this garden-themed pop-up shop in LA that creatives Alex Reed and Dutra Brown have designed for lifestyle brand Flamingo Estate. Flamingo Estate 's Harvest Shop pop-up takes over a retail unit in Platform , a high-end shopping centre in LA's Culver City area. The shop offers an array of the brand's holistic products for the body and home, along with its range of pantry foods, which includes items such as extra-virgin olive oil, honey
Store Growers
OCTOBER 30, 2020
Last Updated on December 2, 2020. Today, we’re breaking down the Google Ads strategy of Judy, a business that sells emergency kits. With plenty of emergencies hitting the USA in 2020, COVID, forest fires or hurricanes, this is a product category that’s pretty top of mind for a lot of people. The survival and emergency preparedness niche is pretty popular in the US, so there are plenty of established players.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Retail TouchPoints
OCTOBER 27, 2020
IKEA has partnered with Google Cloud to improve it technological capabilities, including the implementation of AI and machine learning tools, upgrading omnichannel capabilities and exploring new customer service offerings. The retailer already was using Google Cloud to help scale operations during the coronavirus pandemic and will continue looking into new possibilities.
Wiser
OCTOBER 27, 2020
Any brand or manufacturer’s understanding of the online retail landscape would be incomplete without knowing how dropshipping impacts their pricing strategies. Dropshipping is a strategy where a retailer owns all the usual parts of the process for a specific brand but doesn’t actually stock the inventory for that brand. Instead, the brand and retailer work with a third party wholesaler or manufacturer to fulfill the order.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Hello Small Shop
OCTOBER 30, 2020
Tell us about yourself and your business. When it comes to me, one could easily make an analogy to night & day! Although I am a biologist/biochemist by profession, I am also the epitome of ‘one who was called to be creative”. On one extreme I love science, and on the other extreme, I love to create. In between both extremes, you will find my happy median.
Retail TouchPoints
OCTOBER 30, 2020
Walmart has removed guns and ammunition from its sales floors due to isolated incidents of “civil unrest,” according to CNBC. The retailer will continue selling the items in the stores that carry them, which account for approximately half its footprint. “We have seen some isolated civil unrest and as we have done on several occasions over the last few years, we have moved our firearms and ammunition off the sales floor as a precaution for the safety of our associates and customers,” said Walmart
Global Shop
OCTOBER 26, 2020
If you’re looking at Global Shop Solutions as a possible ERP solution for your manufacturing business, you can find answers to the basic “Who are you and what do you do?” questions on our website. But you probably also have questions that are unique to your business. So we thought it would be a good idea to post some “drill down” questions that address specific issues regarding our ERP system.
Nelson Blackley
OCTOBER 29, 2020
Every year at the start of the ‘Golden Quarter’ in October, all retailers face uncertainties about their critical sales performance leading up to Christmas. Have they committed to enough stock (but not too much) of the key selling products? Will they lose sales or profit because of competitors price reductions? Have they enough sales staff in their stores at the busiest times to meet demand?
Speaker: Steve Worthy, MBA
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Bindo
OCTOBER 28, 2020
POS easier you make it for your staff, the more time they have to spend on customer service and sales. You also save money because you’re able to track your finances better via its real-time reporting feature. Your POS system will also help you prevent waste and loss via its inventory management system.
Retail TouchPoints
OCTOBER 27, 2020
BigCommerce has partnered with Deliverr to enable retailers selling on virtually any marketplace to offer two-day delivery. The solution provider also has partnered with Wish to add an additional marketplace integration and has launched Channel Manager, a platform feature designed to help retailers manage their omnichannel sales presence. BigCommerce retailers selling on Wish can now utilize Deliverr’s two-day fulfillment to get the Wish two-day tag on their listings.
Shopper Intelligence
OCTOBER 27, 2020
About the author: Bill Bean is Vice President of Insights and Research at Shopper Intelligence USA. He is a nationally recognized American senior marketing executive with expertise in marketing analytics, shopper insights and innovative tech solutions in shopper research. This article was first published in Quirk’s Media in July/August 2020, posted here with permission.
Retail Technology Review
OCTOBER 28, 2020
In recent months, more and more businesses have embraced digital than ever before in an attempt to claw back some revenue from factors such as store closures and physical restrictions. And, as a result, an omnichannel approach has never been so important.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail Next
OCTOBER 25, 2020
For the past several years, the holiday gifting season has been creeping to earlier and earlier dates in the calendar, but I cannot remember ever thinking about Christmas prior to Halloween. Of course, I never have had sooo much time at home to think about these things – thanks Covid. Halloween launched earlier than last year (with far less inventory) and it seems like holiday paraphernalia is already on the shelves at the local grocery stores.
Retail TouchPoints
OCTOBER 29, 2020
Seeking to strengthen its competitive position, Bed Bath & Beyond will introduce 10 new private label brands as it scales back its reliance on coupons. The retailer also plans to invest $250 million to improve the 450 stores that deliver 60% of the retailer’s revenue, and another $250 million for revamping its supply chain over the next three years.
Shopper Intelligence
OCTOBER 26, 2020
Dairy is a versatile department. Categories that sit side by side play very different roles for shoppers and for retailers. By comparing categories, we better inform our category management strategies. Using the latest shopper insights from Shopper Intelligence UK’s recent survey (June-September 2020) here we shall focus on two categories within Dairy: Yoghurts vs.
Retail Technology Review
OCTOBER 27, 2020
For online retailers creating a memorable ‘unboxing experience’ has become increasingly important, says Charlie Walker, marketing director of Walker Logistics Ltd.
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Retail TouchPoints
OCTOBER 26, 2020
GameStop will now offer customers a buy now, pay later payment option across its more than 3,300 U.S. retail stores, online and via its mobile app. The video game retailer has deployed this service, which allows shoppers to pay in four interest-free payments, through a partnership with global payments provider and shopping service Klarna. GameStop also will be featured in Playing for Keeps, Klarna’s immersive gaming event series, which will be livestreamed on Twitch on Oct. 27 and 29.
Retail TouchPoints
OCTOBER 28, 2020
The troubled $16.2 billion acquisition of Tiffany by global luxury giant LVMH , which has devolved into suits, countersuits and threats, could still be salvaged. Citing unnamed sources close to the negotiations, CNBC reported that the companies are in “indirect conversations” to settle, possibly for a lower purchase price. The deal’s revised terms would price Tiffany stock at $130 to $133 per share, down from the $135 per share that had originally been offered in November 2019.
Retail TouchPoints
OCTOBER 30, 2020
Sam’s Club will now offer same-day pharmaceutical delivery in more than 500 of its stores across 41 states. The retailer has partnered with Drive, the DoorDash white-label fulfillment platform. Customers can call their local Sam’s Club Pharmacies and speak to a pharmacist to schedule delivery, with “Dashers” fulfilling and delivering eligible orders.
Retail TouchPoints
OCTOBER 26, 2020
Moving customers in and out of brick-and-mortar retail stores can feel like a game of chess. There are many moving pieces that lead up to the ultimate goal of a strong and successful finish. Strategy is involved every step of the way, but oftentimes, most of the strategic focus is on the front end. Retailers constantly use marketing to capture prospective customer attention and persuade them to visit.
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Retail TouchPoints
OCTOBER 28, 2020
Tuesday Morning has declined to sell itself and will instead seek other paths for its financial reorganization, according to court filings. The retailer had planned to close on a sale of all its assets by Oct. 29, but will now push back its hearing date until Nov. 6 as it considers alternatives. Tuesday Morning filed for bankruptcy protection in May 2020 with plans to close 230 of its 687 stores.
Retail TouchPoints
OCTOBER 29, 2020
Walmart will test combining store/fulfillment center locations at four existing stores, using them as test beds for new technology, digital tools and physical enhancements. The stores will focus on implementing new tools that can help speed up both customer service and order fulfillment. Each of the stores will include embedded product and technology teams that will prototype, test and iterate solutions in real time, to scale what works and scrap what doesn’t.
Retail TouchPoints
OCTOBER 30, 2020
DICK’S Sporting Goods has launched three temporary pop-up locations for CALIA by Carrie Underwood, one of the retailer’s top-selling women’s brands. Highlighting the fitness and lifestyle brand, the pop-ups are located in Austin, Texas and Santa Monica, Calif., as well as one mobile pop-up experience that will travel to various locations in and around Nashville, Tenn.
Retail TouchPoints
OCTOBER 28, 2020
There’s an unlikely contender for the ecommerce crown — the king of the physical retail space, Walmart. It seems counterintuitive, but key to Walmart’s success in the ecommerce arena is its sheer physical presence on the ground. Walmart has placed a big emphasis on the opening of its brand-new supercenters over the last couple of years, and that focus has given the brand a huge network of stores it can now leverage for ‘click & collect’ (or buy online, pick up in-stor
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail TouchPoints
OCTOBER 29, 2020
Nspire , a merchandising solutions provider, offers tools that can help retailers implement contactless checkout. The solution aims to reduce the need for face-to-face interaction by giving shoppers ways to browse, compare merchandise and make purchases using a screen. Nspire provides shop fittings made to enable the placement of touchless checkout systems anywhere in the store.
Retail TouchPoints
OCTOBER 29, 2020
In an effort to feed millions of families this Thanksgiving, Walmart , Campbell’s, Butterball and Coca-Cola are partnering with mobile rewards platform Ibotta to launch a “Free Thanksgiving Dinner” program. Through the program, Ibotta users will receive 100% cash back on up to nine Thanksgiving food staples (while supplies last), including: turkey, green beans, cream of mushroom soup, crispy onions, potatoes, cranberry sauce, stuffing, gravy and a 2-liter soda.
Retail TouchPoints
OCTOBER 28, 2020
Luxury accessories and lifestyle brand Tapestry has appointed Joanne Crevoiserat as CEO, effective immediately. Since July, Crevoiserat has been serving as interim CEO of the company, which has a portfolio of brands including Coach , Kate Spade and Stuart Weitzman. Additionally, Crevoiserat will be named a member of the Tapestry Board of Directors; Susan Kropf, an independent member of Tapestry’s Board of Directors since June 2006, will continue to serve as Chair of the Board.
Retail TouchPoints
OCTOBER 27, 2020
For retail operations, the on-demand pay benefit has moved past the early adoption phase into mainstream acceptance. Those not already offering such a benefit naturally are scrambling to implement a program. How do you know what is the best on-demand pay platform for your retail business? With dozens of providers out there, it’s important to look for one that meets the needs of your business.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
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