Retail TouchPoints
DECEMBER 6, 2023
When you think of magical customer experiences, one particular brand probably comes to mind: Disney. Exceeding customer expectations rather than merely satisfying them is at the heart of the Disney approach — so much so that Disney created a dedicated handbook, Be Our Guest , to help guide other brands on their quest to perfect the art of customer service.
Retail Dive
DECEMBER 4, 2023
Some of the biggest names in the industry slowly fade from headlines. While others keep grabbing them for various reasons.
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Tokinomo
DECEMBER 6, 2023
Ready to deep dive into the world of point of sale? In this article, we will share anything you need to know about POS and POS systems. You will discover the main benefits of using POS and how much you need to get out of your pocket for a POS system.
Hyken
DECEMBER 6, 2023
In a confrontation with a customer, you have a goal: win the customer , not the argument. I’ve written about this before, and it’s worth coming back to this topic from another angle with a different example. First, an interaction with a customer should never result in an argument. The best people in customer service, sales, or any frontline customer-facing job avoid escalating a confrontation to the level of a dispute.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Retail Gazette
DECEMBER 6, 2023
With the festive season now upon us, retailers across the nation have unveiled their Christmas windows. Retail Gazette rounds up the best windows and festive façades from retailers including Fenwick, Selfridges and more. Harvey Nichols Harvey Nichols’s Christmas window has a festive fairground-theme, with its Knightsbridge flagship transformed with holographic colours, animated lighting against a backdrop of a traditional funfair.
Retail Wire
DECEMBER 6, 2023
The plan to recycle plastic bags in the U.S., which was implemented in more than 18,000 store drop-off locations, has turned into an epic fail.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Hyken
DECEMBER 4, 2023
Top Takeaways: The hospitality mentality is a mindset that focuses on treating every customer as a valued guest, going beyond their expectations, and providing exceptional service. This mindset can be applied to every organization in any industry. A hyper-personalized experience is making the customer or guest feel like they are the only one that matters, even if it is only for a brief period of time.
Retail TouchPoints
DECEMBER 6, 2023
The National Retail Federation (NRF) has updated a report that had attributed “nearly half” of 2021’s $94.5 billion in retail shrink to organized retail crime, saying the data point was part of two-year-old testimony to a U.S. Senate committee by Ben Dugan, former President of the Organized Retail Crime Resource Center. The NRF report was created with risk advisory firm K2 Integrity , and the statement about organized retail crime’s impact on shrink “was an inference made by the K2 analyst linki
Retail Gazette
DECEMBER 6, 2023
During economic downturns, businesses tend to cut costs to survive, often reducing investments in innovation and relying on past successes. But according to Rich Mason, head of enterprise EMEA at commerce platform provider Shopify, this “innovation debt” is a dangerous position. His view, initially expressed during a FT ‘Future of Retail’ event in September 2023, is that it’s crucial to continue investing in innovation to adapt to drastic changes brought on by a difficult economy.
Retail Wire
DECEMBER 5, 2023
Starbucks investors are feeling the heat as shares continue to cool.
Speaker: Steve Worthy, MBA
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Inside Retail
DECEMBER 6, 2023
McDonald’s is planning to open over 8800 stores globally and boost its loyalty program by 100 million members to deliver $45 billion in annual systemwide sales by 2027, which will be its fastest growth period in its history. The fast food chain is targeting to expand to 50,000 restaurants by the end of FY27, with 1000 gross openings across the US and international markets during that year.
Retail TouchPoints
DECEMBER 8, 2023
This year for the first time ever, the viewership share of linear television (i.e. traditional broadcast and cable) has fallen below 50% , according to Neilsen. But it’s not that people aren’t watching TV; it’s just that they are no longer watching it the way they used to: streaming is rapidly taking over and now represents nearly 39% of total TV usage.
Tokinomo
DECEMBER 5, 2023
Campaign corner Organic rice. In a new commercial , a cluster of ducklings is observed excitedly gathering and chirping near a recently filled bowl of Lundberg rice. Suddenly, one duckling voices the sentiment that the rest of the ducklings won't settle down until it's made clear to observers that Lundberg Family Farms rescues ducklings and offers organic rice choices.
Retail Wire
DECEMBER 8, 2023
Amid the holiday shopping surge, Doug McMillon, the CEO of Walmart, is voicing doubts about the sales outlook for the subsequent months.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Inside Retail
DECEMBER 4, 2023
With brands and retailers weathering through an uncertain economic climate, they’re reshuffling their priorities to help navigate turbulent waters. In calmer conditions, businesses zeroed in on offering the highest quality products for the most affordable price. Today, with higher competition and lower expectations, businesses are confronted with a crowded marketplace and constrained budgets.
Retail TouchPoints
DECEMBER 4, 2023
Build-A-Bear Entertainment , a division of Build-A-Bear Workshop , is bringing its latest feature film, Glisten and the Merry Mission , to digital platforms following its theatrical debut last month. The movie, which is inspired by the retailer’s Merry Mission plush collection, is now available for rent or purchase on the Build-A-Bear website and streaming platforms in North America, as well as via digital on-demand in Australia, New Zealand and the UK.
Retail Focus
DECEMBER 8, 2023
The Bicester Collection, created and operated by Value Retail, is a family of 11 luxury shopping destinations in Europe, the UK and China, and soon in the US. Locations include distinguished retail spaces like Maasmechelen Village near Brussels, Kildare Village near Dublin, and Bicester Village near London. A staggering 41 million people shopped and dined at a The Bicester Collection in 2022!
Retail Wire
DECEMBER 6, 2023
John Kerry focuses on air conditioners for global climate change.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Inside Retail
DECEMBER 3, 2023
Propel Group is selling its water-resistant coat and apparel brand Driza-Bone to billionaire mining magnate Gina Rinehart via her S Kidman and Co pastoral company. The deal, whose value has not been disclosed, marks Rinehart’s foray into fashion retail. Driza-Bone, acquired by Propel Group in 2008, was merged with country apparel retailer RB Sellars in 2017.
Retail TouchPoints
DECEMBER 8, 2023
Current Levi Strauss & Co. President Michelle Gass will succeed CEO Chip Bergh when he retires next year, the company’s board of directors has announced. Gass will formally take the reins on Jan. 29, 2024, a few months prior to Bergh’s departure, which is scheduled for April 26, 2024. Bergh has been elected as Executive Vice Chair of the Levi’s board until his retirement date, after which he will transition to the role of senior advisor until the end of the company’s 2024 fiscal year.
Retail Focus
DECEMBER 8, 2023
Grosvenor has announced that British luxury jewellery retailer, David M Robinson (DMR), has opened its new boutique at Liverpool ONE , in partnership with Swiss watch brand, TAG Heuer. The launch of the 3,600 sq ft store on South John Street marks the first partnership of its kind for TAG Heuer and DMR in the city and the largest TAG Heuer Boutique in the UK, adding to the destination’s extensive portfolio of well-renowned, luxury watch and jewellery brands.
Retail Wire
DECEMBER 7, 2023
Pinterest is opening its first-ever pop-up store in New York City to mark the release of its 2024 trend predictions.
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Inside Retail
DECEMBER 4, 2023
Berkshire Hathaway’s toy company Jazwares has acquired toy distributor Big Balloon, as part of its global expansion plans. The acquisition of Big Balloon, a key player in the Australian toy industry for more than 12 years, is an investment in the future global growth of Jazwares, said Judd Zebersky, founder and CEO of Jazwares. “Jazwares Australia will have a major impact on the toy industry in the long-term, with the team’s laser focus on Jazwares’ brands and business, adding value to all retai
Retail TouchPoints
DECEMBER 6, 2023
At-home gym brand Tonal is launching a trade-in deal targeting Lululemon customers stuck with Mirror technology that’s no longer being supported by the retailer. Lululemon announced it would discontinue sales of its Studio Mirror product when it teamed up with Peloton in September 2023. Beginning Dec. 18, 2023, qualifying customers can receive $250 off their purchase of a Certified Refurbished Tonal Trainer, a free one-year membership (valued at $719 ) and complimentary removal of Mirror devices
Retail Focus
DECEMBER 3, 2023
Christmasworld focuses on the strongest-selling and most emotional time of the year and exploits the success factor of experience at the point of sale like no other consumer-goods trade fair. This makes it the world’s most important ordering event for the international decorations and festive decorations sector. Every year in Frankfurt, it presents the latest products and trends for Christmas and all other festive occasions.
Retail Wire
DECEMBER 6, 2023
McDonald's is experiencing the fastest pace of growth in the restaurant's 68-year history.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Inside Retail
DECEMBER 4, 2023
Leisurewear brand Venroy has opened a new permanent flagship boutique in Bondi Beach, where the company was founded back in 2010. The store is located in the old Bondi Beach Post Office on Hall Street and is Venroy’s largest store to date. “As Venroy travels around the world, with stores from Sydney, Melbourne and Byron to Capri and Montauk, it feels like the right moment to revisit and expand our presence in Bondi Beach, the place where it all began,” said Sean Venturi, VenroyR
Retail TouchPoints
DECEMBER 7, 2023
Coldwater Creek has completed its purchase of Soft Surroundings , a women’s clothing and accessories retailer that filed for bankruptcy protection in September 2023. The newly combined retailer has selected the Chief Returns Officer solution from Newmine , which has a predictive analytics functionality that will help the retailer quickly analyze and take corrective actions on why customers return merchandise. “Returns are a major focus for our brands,” said David Walde, CEO at Coldwater Cr
Retail Focus
DECEMBER 3, 2023
If you follow what is being reported and printed in the mainstream media, it seems there is no escape from artificial intelligence, or AI if you prefer. Take the recent meeting between Prime Minister Rishi Sunak and tech billionaire Elon Musk; AI was the focal point of the conversation, with Musk warning AI will lead to the eradication of some jobs.
Retail Wire
DECEMBER 8, 2023
Retailers appreciate the allure of self-checkout. However, the elevated rate of inventory shrinkage is a pressing concern in the retail industry.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
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