Sat.Sep 14, 2024 - Fri.Sep 20, 2024

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Ulta Enlists Wellness Experts to Help Address ‘America’s Joy Deficit’

Retail TouchPoints

Last year, after Ulta Beauty conducted research that revealed a “joy deficit” among Americans , the brand responded with The Joy Project : an initiative aimed at arming its associates and customers with tools to help silence two major barriers to joy — inner critics and negative self-talk. Now the retailer is taking The Joy Project to the next level with the launch of The Joy Council, which will be led by well-being expert and author Deepak Chopra, M.D. as Ulta’s first-ever honorary Chief of Joy

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Boeing Strike Continues; Updates and Predictions

Retail Wire

Just days ago, a Boeing strike brought the commercial airline's production to a halt when approximately 33,000 workers, predominantly in Washington state, walked off the job. The strike followed the rejection of a proposed four-year agreement between Boeing and the International Association of Machinists (IAM) union. This marked the first strike at Boeing since 2008.

ATS 269
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Crystal Ball Time: What Will Motivate the 2026 Consumer?

Retail TouchPoints

It’s natural to expect forecasts at a conference with a name that’s a homophone of “future,” and WGSN President and CEO Carla Buzasi delivered at the FUTR North America event in New York City on Sept. 5. Discussing what will be motivating consumers two years from now, Buzasi called 2026 “the year of redirection,” predicting that people will be looking for coping mechanisms to deal with what she termed “the great exhaustion,” a lingering hangover from COVID-19, political division and culture wars

Consumer 254
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Asda chair: Government should reform benefits system to fix UK’s worklessness crisis

Retail Gazette

Asda chair Lord Rose has urged the Government to reform the benefits system to get more people into work. According to the Office for National Statistics, 2.8m people of working age say long-term sickness means they are unable to work, up from 2.2m before the pandemic. Lord Rose, a former M&S boss and Ocado chair, told The Telegraph: “We must increase productivity.

Marketing 143
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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

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Harvey Norman faces class action over junk extended warranties

Inside Retail

Household goods retailer Harvey Norman is facing a class action for allegedly selling unnecessary and worthless extended warranties to customers. The extended warranty, called ‘Product Care’, is sold with products such as electronics and white goods, claiming to provide extra protection to consumers who experience faulty products. However, Echo Law’s class action alleges that the warranty offers no value to consumers, as the protection it provides is no more than the rights and

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UAW Issues Strike Notice at Ford’s River Rouge Unit

Retail Wire

The United Auto Workers (UAW) has issued a new strike notice for the Tool & Die Unit at Ford’s River Rouge Complex, effective Thursday, Sept. 26.

ATS 269

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Fortnum & Mason partners with London Design Festival

Retail Focus

Iconic British retailer Fortnum & Mason is delighted to announce a significant collaboration with the London Design Festival , unveiling an immersive installation by renowned artist and designer Jaime Hayon. FREE EDITORIAL & ONLINE USE © Jeff Moore FORTNUM & MASON 2024 LONDON DESIGN FESTIVAL WINDOW REVEAL The installation has take n over the store windows and atrium of Fortnum & Mason’s flagship store on Piccadilly, with a vibrant display that celebrates the British luxury retai

Shopping 148
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Australia’s ‘fastest-growing QSR’: KFC opens its 800th restaurant

Inside Retail

KFC has opened its 800th restaurant in Australia – at southwest Sydney’s Oran Park. “We have been the fastest growing quick-service restaurant in Australia over the past six years, opening over 140 restaurants and enjoyed a record-breaking 2023, opening 34 new locations in Australia,” said Kristi Woolrych, GM of KFC South Pacific. “We are focused on creating an unmatched customer experience, and we look forward to continued growth and feeding more KFC fans nationwide.R

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FedEx Reports Q1 Earnings Miss, Could Be a Bad Sign

Retail Wire

FedEx stock plummeted nearly 15% on Friday morning after the company posted its significantly weaker-than-expected quarterly earnings report the previous day.

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Will Adding Resale Help Stitch Fix Bring Back Customers?

Retail TouchPoints

Customers will now be able to earn Stitch Fix credit for “gently worn” apparel items they give back to the brand via ThredUp ’s Resale-as-a-Service (RaaS) functionality. Shoppers can visit this page to generate a prepaid shipping label and send their apparel, shoes and accessories to ThredUp, earning Stitch Fix credit for any items that sell. “At Stitch Fix, our mission is to help people discover the styles they will love that fit perfectly so they always look and feel their best,” said Debbie W

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

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Make a statement with signs and graphics

Retail Focus

Graphics, and signs in particular, have long been associated with shops. While these have moved on from the traditional signs that once adorned the front of shops, the purpose very much remains the same – getting people inside to browse and purchase products. Of course, nowadays, signs and graphics now also play a major role in creating a certain environment for shoppers.

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Hardware chain Total Tools suffers major data breach after cyber attack

Inside Retail

Total Tools has suffered a major data leak that is believed to have impacted 38,000 customers following a cyber attack. The breach affected customers’ names, Total Tools passwords, credit card information, emails, and shipping addresses. “The cyber incident has illegally compromised certain personal information, however Total Tools is confident that the cause of this incident has been removed from its website,” said Richard Murray, Total Tools CEO. “In addition to contact

Shipping 289
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Sam’s Club Is Boosting Pay Increases and Raising Hourly Wages To Start at $16 Per Hour

Retail Wire

Walmart announced that it will be raising pay for its Sam's Club employees as a part of what the company calls "deliberate and meaningful investments" in its workers.

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Small Business, Big Ideas: 3 Companies Leveraging Amazon to be a ‘Force for Good’

Retail TouchPoints

This story is part of Retail TouchPoints’ ongoing “Small Business, Big Ideas” series, focusing on smaller retail brands that have found big success and have even bigger ambitions. Amazon took a breather from the veritable onslaught of tech updates at its Accelerate conference Thursday to shine the spotlight on three specific companies.

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How to Maximize Amazon Sales and Crush the Competition

With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.

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A FOOT IN THE DOOR: THE O2 welcomes trio of openings, with returning favourite Clarks

Retail Focus

Outlet Shopping at The O 2 , which is owned and operated by AEG Europe and Crosstree Real Estate, has announced a trio of retail additions to its lineup, including returning favourite, Clarks, British footwear brand, Soletrader, and a London outlet debut for contemporary bedding brand, Bedeck. Clarks has returned to Outlet Shopping at The O 2 after 3 years, opening a 3,259 sq ft store adjacent to Skechers and Lids on the outlet’s upper level.

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Investors call for Woolworths to sell off Big W, NZ division

Inside Retail

Investors are urging Woolworths to sell off its New Zealand business and discount chain Big W to simplify operations and boost sales growth in its home market. The action came as Woolworths has been losing to its local rival Coles in terms of sales over the past 12 months. Ray David, a portfolio manager at Blackwattle Investment Partners, told The Australian Financial Review that Woolworths’ New Zealand supermarkets had not performed well, with earnings down 57 per cent in the year ended June 30

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Air Canada and ALPA Reach Tentative Four-Year Agreement

Retail Wire

Air Canada announced today that it has reached a tentative four-year collective bargaining agreement with the Air Line Pilots Association (ALPA). ALPA collectively represents over 5,200 pilots at Air Canada and its regional carrier, Air Canada Rouge.

ATS 223
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Retail Media Networks: The Key to Winning CPG Partnerships this Holiday Season

Retail TouchPoints

As the holiday season approaches, retailers have a significant opportunity to enhance and showcase their retail media network (RMN) offerings. By highlighting their platforms’ unique value and advantages and providing a white-glove support model, retailers can instill confidence in consumer packaged goods companies (CPGs), leading to more sign-ups and securing valuable media dollars.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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Lush launches The Body Shop-inspired collection

Retail Gazette

Lush has launched a new collection inspired by The Body Shop’s best-selling products. The collection is a “fresh take on The Body Shop’s greatest hits” and reformulates more than a dozen of the vegan beauty chain’s top sellers across hair, body, and skincare. Lush founder Mark Constantine started his career as a supplier to The Body Shop, which collapsed into administration earlier this year, and worked with founder Anita Roddick on several of the formulations which went

Shopping 124
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Scentre Group, Barrenjoey buy half of Westfield West Lakes centre

Inside Retail

Scentre Group and Barrenjoey have acquired half of Westfield West Lakes in Adelaide for $174.75 million. Simon Rooney, head of retail capital markets – Pacific at CBRE, negotiated the deal on behalf of the Dexus Wholesale Property Fund. This marks Scentre Group’s second venture into funds management following its acquisition of a 50 per cent stake in Westfield Tea Tree for $308 million last June. “Ahead of Scentre Group exercising its pre-emptive right, the Westfield West Lakes oppor

Wholesale 277
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National Taco Day Will Now Always Fall on Taco Tuesday Thanks to Taco Bell

Retail Wire

The latest development in Taco Bell’s Taco Tuesday campaign shifts this year’s National Taco Day from its usual Oct. 4 date to Oct. 1.

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FTC Accuses Social Media Services of ‘Vast’ User Surveillance, Lax Privacy Protections

Retail TouchPoints

The Federal Trade Commission (FTC) has issued a damning new report on the data collection and use practices of Twitch, Meta, YouTube, X, Snap, TikTok, Discord, Reddit and WhatsApp. The findings indicate that these platforms engage in “vast surveillance of consumers in order to monetize their personal information while failing to adequately protect users online, especially children and teens.

Consumer 250
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A Blueprint for B2B Commerce

In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

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Shoppers want personalization online, in-store and on customer service calls

Retail Dive

Personalization doesn’t end on the website or app. Customers are looking for personalized assistance from in-store associates and customer service agents as well, an Incisiv and Talkdesk study found.

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Myer’s profit declines amid store closures, underperformance of some brands

Inside Retail

Myer saw a decline in net profit in the last fiscal year due to the underperformance of Sass&Bide, Marcs, and David Lawrence, inflationary pressures, and store closures. The department store chain’s net profit fell 26 per cent to $52.6 million as sales dipped 2.9 per cent to $3.27 billion. Its online sales grew 2 per cent to $704.3 million, which accounted for 21.6 per cent of total sales. “We are laser-focused on improving our profitability, performance, and shareholder returns,

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Mortgage Rates and Home Sales Down as Buyers Wait for the Right Moment

Retail Wire

A potential buyers' market is coming if mortgage rates and home sales continue to decline.

Marketing 277
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NRF Rebrands Paris Retail Week as Big Show Europe, Sets 2025 Dates

Retail TouchPoints

The National Retail Federation (NRF) and events organizer Comexposium , which collaborated on the inaugural NRF Big Show Asia Pacific in June 2024, will rebrand Paris Retail Week as NRF 2025: Retail’s Big Show Europe. The trade show and educational event will be held Sept. 16-18, 2025 at the Paris Porte de Versailles Pavilion. NRF has participated in Paris Retail Week, which Comexposium has been running for more than a decade, for several years.

Marketing 255
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Loyalty 101: How To Turn Browsers Into Buyers For Lasting Engagement

Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes

Say goodbye to one-size-fits-all retail, and say hello to experiences that keep your customers coming back for more! Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data. This webinar will take you behind the scenes of how top retailers turn customer data into personalized experiences that drive engagement and retention.

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More than half of US Gen Zers are headed to TikTok Shop this season

Retail Dive

Retailers are investing in digital marketing to reach the younger generation as the group turns to generative AI and influencer recommendations for gift ideas.

Shopping 127
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Myer’s Olivia Wirth is laser-focused on tapping into the next-gen of customers

Inside Retail

Myer’s executive chair Olivia Wirth gave her first full-year earnings report to investors on Friday since officially stepping into the top job at the department store chain on June 4. Wirth spoke with Inside Retail after the call, and if one thing is clear her vision is “laser-focused on improving Myer’s profitability, performance and shareholder returns”.

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Chipotle Is Giving Away Up to $1M in Free Quesadillas for National Quesadilla Day

Retail Wire

National Quesadilla Day is approaching, and Chipotle is giving away up to $1 million in free quesadillas.

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Poshmark Streamlines Coachtopia Product Resale with Digital ID Integration

Retail TouchPoints

Coachtopia , the Coach sub-brand dedicated to circularity in fashion, has partnered with resale marketplace Poshmark and digital ID technology Eon to simplify the resale process of its upcycled products. Coachtopia items are already equipped with an embedded NFC-powered digital passport from Eon, and this new partnership will allow consumers to resell those items on Poshmark with the click of a button.

Fashion 246
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Innovation Fest: Summer of AI

Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.