Retail TouchPoints

JUNE 3, 2020

COVID-19 has accelerated the contactless revolution: 84% of Americans ( 77% among global consumers) now expect to increase their use of touchless technologies to avoid physical contact for the remainder of the pandemic, with 55% ( 63% globally) planning to continue doing so afterward, according to a survey by Capgemini. More than two-thirds ( 69% ) of retail executives also expect enthusiasm for contactless options will continue.

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Wiser

JUNE 4, 2020

The best brands and retailers have top-notch pricing solutions. This is just a fact of life in the eCommerce space, as prices change by the minute—or second—and consumers have more options than ever before. An ideal pricing solution is a must-have for companies to remain competitive and drive sales in this channel. Of course, that doesn’t mean eCommerce and pricing are not without their challenges.

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Marketing Consumer ATS 78

Retail Adventures

JUNE 4, 2020

The COVID-19 shutdown put retailers at a disadvantage and now everyone is playing catch up. In addition to keeping associates and customers safe via the guidelines imposed by your state and community, you still have a store to run. It’s important to keep your eye on the future. We will still have a Black Friday and Holiday 2020 and you have to be prepared.

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RepslyBlog

JUNE 3, 2020

For CPG brands mastering the retail channel is a massive opportunity, but those who have played in the space before know it takes a committed investment to reap the benefits. To make the most of that investment, CPG sales and marketing teams are putting data at the forefront of their retail execution efforts, unlocking the insight they need to prioritize and maximize high-opportunity initiatives.

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Accounting Marketing ATS 72

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

JUNE 4, 2020

The COVID-19 pandemic brought into sharp focus which retailers were better prepared to weather massive market disruption and which were not. Supply chain challenges, technology gaps and dwindling cash reserves have resulted in locked-up inventory, lost sales and, in extreme cases, bankruptcies. Retailers have scrambled to ensure customers are able to get essential items as quickly as possible, using different methods to remain contact-free such as curbside pickup, social distancing while shoppin

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Retail Technology Review

JUNE 3, 2020

Please find enclosed the invoice for the design and layout of Craft Butcher April issue. The retail sector cannot escape the economic impact of COVID-19. But, despite the difficult economic outlook, is now the time to invest in technology?

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RepslyBlog

JUNE 2, 2020

One of the biggest challenges of selling to Kroger is also the biggest opportunity: there are nearly 3,000 Kroger store locations in the U.S, and many of them are among the busiest stores in the country. Offering in-store support for your brand from coast to coast, or even in just a few key geographies, is essential, and sending your sales reps to do routine audits and merchandising can give your brand a big advantage — but supporting so many stores is expensive.

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Location 64

Retail TouchPoints

JUNE 2, 2020

Over the past several days, executives from diverse retail companies issued statements and social media posts to employees and customers, seeking to compassionately address the strong feelings stirred up by the death of George Floyd and racism in general. Even as their stores were being looted as many protests turned into nightly riots, retailers avoided criticizing those actions or the perpetrators.

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ATS 226

Retail Technology Review

JUNE 3, 2020

New research (1) from JGOO, the next generation leader in digital commerce, reveals that over the next six months 35% of UK adults expect the level of their online shopping to increase compared to 18% who anticipate it will fall.

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Shopping 28

DMS Retail

JUNE 2, 2020

Accomplish so much more…get maximum ROI…and reduce the number of physical store visits. It goes without saying that store visits are happening in your retail organization. Whether they are happening with the right frequency or being properly executed are things only you can know. You would know if you see quantifiable results following store visits, right?

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Loss Prevention Planning Management Returns 40

Advertisement

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

RepslyBlog

JUNE 2, 2020

With nearly 5,000 Walmart stores in the U.S, offering in-store support for your brand can be expensive. But sending sales reps to do routine audits and merchandising can give your brand an important advantage in some of the world's most competitive stores. But what if you could see what was going on in every store in between visits, and just visit the stores where you knew your team would have a measurable impact on sales?

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Retail TouchPoints

JUNE 4, 2020

Estonian grocery chains Coop Estonia , Selver and Prisma will deploy the Cleveron 501 robotic grocery solution at some of their stores. The stand-alone units are installed in parking lots near supermarkets, allowing shoppers to pick up their orders at a designated time by simply entering a PIN on a user console. Each unit is 25 square meters in size and climate-controlled for continuous operation all year.

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Retail Technology Review

JUNE 3, 2020

The total number of UK online fashion checkouts increased significantly in May, up 115% year-on-year, according to True Fit, the personalisation platform for apparel and footwear retailers. However, Average Order Value (AOV) remained down compared to last year, -9% for the first three weeks in May.

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Retail TouchPoints

JUNE 4, 2020

Simon Property Group is suing Gap on the grounds that the retailer has failed to pay more than $65.9 million in rent and other charges during the COVID-19 pandemic, according to CNBC. Gap stopped paying rent on its temporarily closed stores in April, a move that was expected to save approximately $155 million in monthly costs. Gap and its banners, including Banana Republic and Old Navy , operate 412 stores at Simon properties, making it one of the mall operator’s biggest in-line tenants in terms

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Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

Shopping

Retail TouchPoints

MAY 31, 2020

Add To Calendar. COVID-19 means retailers must go back to basics in many areas, including their personalization efforts, according to Brendan Witcher, Principal Analyst for Digital Business Strategy for Forrester. That requires retailers to put themselves in their customers’ shoes, asking consumers what they need (and want) right now from retailers — and being aware that these answers are likely to change dramatically as the pandemic proceeds.

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Consumer 225

Retail TouchPoints

JUNE 5, 2020

Gap was hit hard by the closure of 90% of its stores during Q1 2020, resulting in a 43% sales drop and a net loss of $932 million. While e-Commerce sales rose 40% year-over-year in April and 100% during May, total online growth for the quarter was just 13% , below the results reported by some other retailers. Results for Gap’s individual banners varied, though none escaped the quarter unscathed: Gap: Net sales down 50% , store sales down 64% and e-Commerce sales down 5%.

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Fashion Planning Store Operations ATS 200

Retail TouchPoints

JUNE 5, 2020

Historically, marketers have used Mother’s Day to tug at consumers’ heartstrings in order to get them to open their wallets. But this year, things were different. With many consumers still socially distancing, Mother’s Day gatherings were limited to video chats and driveway meetups. These realities significantly changed the dynamics of the holiday, driving brands like Shapermint to rethink the way they spoke to their audience.

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Retail TouchPoints

JUNE 3, 2020

Clark Linstone, a 30-year veteran at Lamps Plus , has added Chief Operating Officer (COO) to his portfolio, overseeing e-Commerce, store and distribution center operations. Linstone also will retain his current title of CFO, and he remains in charge of both Lamps Plus Hospitality, the company’s hotels and resorts trade business, and Pacific Coast Lighting, a wholesale portable lighting company.

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Promotions Wholesale Planning ATS 200

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Promotions

Retail TouchPoints

JUNE 2, 2020

While the world is busy bending the curve in the fight against the COVID-19 pandemic, retailers are busy bending a curve of their own — the cost curve — as businesses f ight for survival. Though retailers are tempted to cut costs through the reduction of human capital, many are doing so without considering the long-term impact. Given the additional expense to sever and then rehire people, coupled with the lag in initial productivity as new/re-hired employees ramp up to steady-state productivity,

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Retail TouchPoints

JUNE 4, 2020

As retailers continue to reopen their stores, employee training and empowerment are coming to the forefront. And although store managers and associates will play a crucial role in how the industry moves forward, industry experts affirm that all members of the retail enterprise — from the C-level on down — must prioritize learning and development in order to acquire the skills needed to adapt and evolve in a world affected by COVID-19.

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Retail TouchPoints

JUNE 3, 2020

Stitch Fix is reportedly laying off 1,400 stylists, or about 18% of its total staff, according to The Wall Street Journal. The retailer will provide severance payments and bonuses as well as extended healthcare coverage for affected employees. Most of the layoffs will take place in September, and those affected will be able to stay with the company if they relocate to a less expensive area.

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Planning 216

Retail TouchPoints

JUNE 3, 2020

According to 2018 research into retail technology adoption by AVIXA, the Audiovisual and Integrated Experience Association, 47% of retailers surveyed said they planned to increase the amount of digital signage in their stores. When we asked shoppers what they thought of the many displays, videowalls and other digital experiences popping up in retail, more than half took a utilitarian view — it helped them find products and/or learn about them — but a whopping 41% said it added to their enjoyment

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Planning Shopping Promotions ATS 239

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail TouchPoints

JUNE 5, 2020

Customer journeys have been disrupted by COVID-19 and acquisition costs continue to rise, making it increasingly difficult to connect with consumers. In the absence of in-store interactions, affiliates can help provide shoppers with guidance and move them through the purchase funnel. Today’s path to purchase can comprise of as many as 10 to 12 touch points, interrupted, unclear and far from linear.

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Retail TouchPoints

JUNE 1, 2020

There have been plenty of “new realities” retail brands have had to adjust to over the past few months. The COVID-19 crisis has forced brands to reallocate staff and budgets, as well as adjusting to a world where digital has not only become a more dominant channel, but often the only option to connect with and serve customers. Retail TouchPoints recently spoke with Randall Rothenberg, CEO of IAB , a trade association for interactive marketing representing more than 600 leading media, marketing a

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Retail TouchPoints

JUNE 5, 2020

Food Lion will acquire 62 BI-LO / Harveys Supermarket stores in North Carolina, South Carolina and Georgia from Southeastern Grocers. The grocery retailer expects to hire more than 4,650 associates to keep the new locations staffed. The locations will retain the BI-LO and Harvey’s names until the transaction is complete, a process that is expected to take place over a staggered period from January through April 2021.

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Retail TouchPoints

JUNE 4, 2020

Accelerating previously planned technology investments, Tractor Supply has launched its first mobile app and a redesigned e-Commerce site in order to meet the needs of customers relying more on digital devices since the beginning of the pandemic. As an essential retailer during the COVID-19 shutdowns, Tractor Supply also has seen a sales surge in its stores.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail TouchPoints

JUNE 4, 2020

Obsess , an AR and VR platform, can create virtual showrooms for brick-and-mortar retailers looking to recapture reluctant customers. The experiences aim for immersion and accessibility across both desktop and mobile devices, with no need to download apps or use headsets. The Obsess platform capabilities include: Creating 360-degree showrooms through either photography or CGI; Showcasing merchandise in a branded environment; and High-resolution zooming to help shoppers check out items in greater

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Retail TouchPoints

JUNE 3, 2020

UK-based Tapi Carpets & Floors will implement the IntelocateRETAIL issue resolution management system as it reopens its 135 stores. The software will help the retailer increase transparency and the speed at which it resolves COVID-19-related issues, with the larger goal of increasing cost efficiencies and enhancing communication. The cloud-based IntelocateRETAIL platform integrates with corporate email systems to enable rapid communication of issues that require central office attention or a

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Management ATS Store Operations 179

Retail TouchPoints

JUNE 2, 2020

Walmart ’s performance during COVID-19 represents a success story, with 10% same-store sales growth and a whopping 74% e-Commerce sales increase in Q1 2020. The retail giant was already poised to benefit from current conditions, but the degree of its success offers a treasure trove of lessons about operating in a crisis. Retail TouchPoints discussed the key elements of its strategy with Lei Duran, SVP, Knowledge Team Retail Insights at Kantar , who heads up the consultancy’s Walmart coverage.

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Retail TouchPoints

JUNE 5, 2020

The National Retail Federation (NRF) has elected two new members to its board of directors, Hal Lawton, President and CEO of Tractor Supply , and Anish Melwani, Chairman and CEO of LVMH Moët Hennessy Louis Vuitton. Prior to joining Tractor Supply in January 2020, Lawton served as President of Macy’s for two years. Earlier, he held SVP posts at eBay and Home Depot.

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ATS Customer Experience 165

Advertiser: FourKites

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.

Marketing